[AISWorld] CfP: AMCIS Minitrack on Service Science, Management and Engineering (SSME): Theories and Artifacts for Service Systems

[Axel Hochstein]

MINITRACK:
Service Science, Management and Engineering (SSME): Theories and
Artifacts for Service Systems

TRACK:
IT Services

DESCRIPTION:
Services have been the major growth-driver of entire economies as well
as of single
businesses in the last decades. In the US, 90% of the population
worked on farms in 1800,
whereas today less than 3% of the country’s workforce is employed in
agriculture. The
manufacturing of goods or physical products peaked in the US in the
mid-1950s, and has
been decreasing ever since due to automation and offshoring. About 20%
of the US GDP
comes from physical products (agriculture, manufacturing,
construction) and about 80%
stems from the service sector (government, healthcare, education,
retail, financial,
professional and business, media and communication, entertainment and
hospitality,
transportation & warehousing, utilities), leading to economies
dominated by the service
sector.

A thorough understanding as well as innovative artifacts, such as new
methods and models
for the variety of service systems is needed in order to succeed.
Health care is an example
with a strong track record of high quality research aiming in
understanding the health care
service system and developing innovative models, methods, and tools.
NAICS gives a
classification for a lot more service systems research has to be
conducted on. This minitrack seeks research papers focusing on new
theories for service systems in
general. Additionally innovative artifacts i.e. constructs, models,
and methods for service
systems are addressed in this minitrack. Insights building on
implementations for specific
service system instances are welcome, giving particular consideration
to articles that follow a
design science approach according to Hevner 2004. Related theoretical
pursuits can include,
but are not limited to the following:

• Innovative artifacts for service systems
• Business objects and business rules for service systems
• Business process synthesis within service systems
• Theories for defining and delineating service systems
• Service-oriented computing paradigms as enabler for dynamic service systems
• Optimization of consumption processes within service systems
• Decision models and decision support for service systems
• Service discovery and service composition within service systems
• Multi-agent systems as service systems
• Semantic web services for dynamic service systems
• Inter-organizational service systems and service networks
• Data mining and web 2.0 for service system knowledge bases
• Performance and optimization of service systems
• Emerging technologies, tools and standards for service systems


CHAIRS:
Stephen K. Kwan, Ph.D.
Management Information Systems
College of Business
San José State University
One Washington Square
San José, CA 95192
Phone: (408) 924 3514
Email: kwan_s at cob.sjsu.edu

Dr. Axel Hochstein
Visiting Associate Professor
Computer Science Department
Stanford University
Phone: +1 650 209 6646
Email: axel.hochstein at cs.stanford.edu

GUIDELINES:
1. The deadline for submission of papers is March 1. To avoid last
minute traffic jam and unexpected submission system problems please
submit your paper as early as possible.

2. All paper must be submitted through the online submission system.
Mini-track chairs, track chairs, program chairs or conference chairs
will not accept any submissions that are sent to them directly by
email or any other means.

3. Authors and reviewers need to create an account on the submission
system before they can upload papers or reviews.

4. A paper must be submitted only to one mini-track. However you may
submit multiple papers to (m)any mini-track(s). A paper should not
exceed 5,000 words (including all attachments).

5. Acceptance/rejection decisions will be communicated to the authors
by the mini-track chairs on April 12, 2010.

6. Submission of a paper to the conference represents the author’s
agreement to allow AIS to publish the paper in any written or
electronic format for distribution to all interested parties in
perpetuity with or without compensation to AIS and without
compensation to the author. The parties understand that the author is
granting a nonexclusive license and all copyrights remain the property
of the author.

-- 
------------------------------------------------------
Dr. Axel Hochstein
Computer Science Department
Stanford University
Gates 250, Serra Mall
94305 CA, Stanford
U.S.A.

phone: +1 650 209 6646
email : axel.hochstein at cs.stanford.edu