[AISWorld] CFP BISE: IT Service Management and IT Automation

[Martin Bichler]

CALL FOR PAPERS
================

Business & Information Systems Engineering Journal (BISE),
Special Issue 1/2011 on
IT Service Management and IT Automation – Methods and Models for  
Efficient IT Operations
(http://www.bise-journal.org > Call for Papers)

Overview
------------
Over the last decade IT organizations have seen a significant increase  
in their service management cost. Juxtaposed with fairly constant  
costs for the actual physical IT infrastructure, the main challenges  
of IT departments and data centers can only be addressed by effective  
processes and technologies to reduce the efforts required to manage  
applications and services. In the past few years, we could observe how  
software-as-a-service providers such as Google or Salesforce.com  
provide standardized services to millions of users. This is only  
possible due to highly automated and effective IT service operations.

The operations of traditional data centers and IT departments are  
different. They provide a large variety of heterogeneous applications  
to a comparatively small number of users. Furthermore, IT service  
management processes such as capacity, change, or service level  
management are often performed manually. Infrastructure-as-a-service  
providers such as Amazon EC2 have started to use virtualization  
technology and leverage economies of scale and IT automation,  
resulting in very competitive prices for service provisioning.

Up until now, little academic literature deals with effective  
processes for IT service operations. Compared to established areas in  
IS and operations management such as data engineering, production and  
inventory management, IT service operations management does not yet  
have a solid body of methods and quantitative models for the  
management and automation of IT service operations.

This special issue draws on research in computer science, information  
systems, and operations management. We are interested in new  
technologies, methods, and models for effective processes and  
efficient resource allocation in IT service operations.

Papers that build quantitative methods and models and/or describe  
innovative, generalizable solutions in this area are welcome. Authors  
should employ a rigorous research methodology, including analytical  
modeling, simulation, and empirical work. Given the nature of the  
special issue, it is desirable for papers to demonstrate relevance to,  
and practicability for, IT service providers.


Topics of Interest
------------------------
Contributions from research and business practice on the following  
(and related) topics are invited:

Technical solutions for scalable IT solutions
- Server and storage virtualization
- Multitenancy
- Parallel computing (e.g., MapReduce)
- Cluster and grid computing

Efficient resource allocation
- Admission and overload control
- Capacity management and performance modeling
- Metering and monitoring
- Management of virtualized IT infrastructures

Process optimization and efficient operations
- Change management and change request scheduling
- Problem and incident management
- Service portfolio management
- Service level management

Business models and pricing
- Microeconomic models of cloud computing markets
- Service pricing for infrastructure/platform/software-as-a-service

Case studies


Submission
-----------------
Please submit papers by 2010-05-01 at the latest to Prof. Dr. Martin  
Bichler (bichler at in.tum.de). Please observe the instructions  
regarding the format and size of contributions to Business &  
Information Systems Engineering (BISE) / WIRTSCHAFTSINFORMATIK. Papers  
should not exceed 50,000 characters including spaces, minus 5,000  
characters per page for illustrations. Papers should be submitted  
electronically in German or English language (as Word files or *.rtf  
documents). Detailed authors’ guidelines can be downloaded via http://www.bise-journal.org 
.

All papers will be reviewed anonymously (double-blind process) by  
several referees with regard to relevance, originality, and research  
quality. In addition to the editors of the journal, including those of  
this special focus, distinguished national and international  
professionals with scientific and practical backgrounds will be  
involved in the review process.

Complementary articles covering topics of this special focus are also  
more than welcome for other sections of the journal, e. g. for BISE –  
State of the Art, BISE – Catchword, and BISE – Profile. Please send  
those articles directly to the editor-in-chief Prof. Dr. Hans Ulrich  
Buhl (hans-ulrich.buhl at wiwi.uni-augsburg.de).
Accepted papers will appear identically in English and German. The  
English-language version will appear in Business & Information Systems  
Engineering (BISE), the German-language version will appear in  
WIRTSCHAFTSINFORMATIK. Accepted papers will be translated in close  
cooperation with the authors and a professional team of translators.


Schedule
-------------
Submission deadline: 2010-05-01
Author notification: 2010-06-18
Completion of first revision: 2010-08-08
Author notification: 2010-10-01
Completion of a second revision (if needed): 2010-10-31
Planned publication date of Issue 1/2011: February 2011


Editors of the special focus
------------------------------------
Prof. Dr. Martin Bichler
Internet-based Information Systems
Dept. of Informatics
TU München
Bolzmannstraße 3
85748 Munich
Germany
bichler at in.tum.de

Dr. Kamal Bhattacharya
IBM T. J. Watson Research Center
19 Skyline Drive
Hawthorne, NY 10532
USA
kamalb at us.ibm.com
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://lists.aisnet.org/pipermail/aisworld_lists.aisnet.org/attachments/20100407/6ba2ef48/attachment.html>