[AISWorld] Int. J. of Information Systems in the Service Sector: TOC & CFP

Tue Jun 8 12:00:47 EDT 2010

*The contents of the latest issue of:*

*International Journal of Information Systems in the Service Sector (IJISSS)
*

Official Publication of the Information Resources Management Association

Volume 2, Issue 2, April-June 2010

Published: Quarterly in Print and Electronically

ISSN: 1935-5688 EISSN: 1935-5696

Published by IGI Publishing, Hershey-New York, USA

www.igi-global.com/ijisss<file:///C:/Documents%20and%20Settings/wangj/My%20Documents/Joulrnals/IJService/www.igi-global.com/ijisss>

*PAPER ONE*

* *

Temporal Aspects of Information Technology Use: Increasing Shift Work
Effectiveness

Roslin Hauck, Illinois State University, USA
Sherry Thatcher, University of Louisville, USA
Suzanne Weisband, University of Arizona, USA

The dynamic nature of organizations and technologies require a comprehensive
understanding of how organizational forms and information technology
interact. While previous research and theories of information technology
have investigated aspects such as organizational structure, individual and
group behavior, and inter-organizational relationships, shift work, an
important temporal aspect often found in service organizations, is
surprisingly absent in the literature. The purpose of this paper is to
examine the effect that shift work has on employee use and satisfaction with
information technology. The results of a field study of a police
organization indicate that information technology systems are valued
differently by workers on different shifts. The authors discuss how this
research helps advance theories of technology use and effectiveness (such as
task-technology fit and technology acceptance model) and present important
practical implications of this study for strategic alignment of technology
in the areas of systems design, implementation, addressing the needs of
peripheral workers, and resource management.**

* *

To obtain a copy of the entire article, click on the link below.

http://www.igi-global.com/Bookstore/Article.aspx?TitleId=43560

*PAPER TWO*

* *

Implementation Success Model in Government Agencies: A Case of a Centralized
Identification System at NASA

Yair Levy, Nova Southeastern University, USA
Theon Danet, NASA Langley Research Center, USA

A recent presidential directive mandated that all U.S. government agencies
establish a centralized identification system. This study investigated the
impact of users’ involvement, resistance, and computer self-efficacy on the
implementation success of a centralized identification system. Information
System (IS) usage was the construct employed to measure IS implementation
success. A survey instrument was developed based on existing measures from
key IS literature. The results of this study indicated a strong reliability
for the measures of all constructs (user involvement, computer
self-efficacy, user’s resistance, and IS usage). Factor analysis was
conducted using Principal Component Analysis (PCA) with Varimax rotation.
Results of the PCA indicate that items of the constructs measured had high
validity, while Cronbach’s Alpha for each factor demonstrates high
reliability for all constructs measured. Additionally, results of a
structural equations modeling analysis using Partial Least Square (PLS)
indicate that computer self-efficacy and user involvement had positive
significant impact on the implementation success. However, the results also
demonstrated that user’s resistance had no significant impact on IS usage,
while end user involvement had a strong negative impact on user’s
resistance.**

* *

To obtain a copy of the entire article, click on the link below.

http://www.igi-global.com/Bookstore/Article.aspx?TitleId=43561

*PAPER THREE*

SERREA: A Semantic Management System for Retail Real Estate Agencies

Ángel García-Crespo, Universidad Carlos III de Madrid, Spain
Ricardo Colomo-Palacios, Universidad Carlos III de Madrid, Spain
Juan Gómez-Berbís, Universidad Carlos III de Madrid, Spain
Fernando Martín, Universidad Carlos III de Madrid, Spain

In the scenario of market competition in the Retail Real Estate Agencies
(RREA) business, having exact information regarding properties in supply and
their associated demand is a differentiating factor for organizations. The
Semantic Web represents an opportunity to create extensible services that
hold precise information concerning these types of markets. The objective of
the current initiative is to use this market data as a competitive advantage
for organizations. In this article, the authors propose SERREA, a management
system for RREA based on semantics and constructed using Web Services, which
has been implemented successfully in one of the leading agencies in Spain.
The goal of this paper is to show how RREA benefits from using Semantic
Technologies in the context of their business operations.

To obtain a copy of the entire article, click on the link below.

http://www.igi-global.com/Bookstore/Article.aspx?TitleId=43562

*PAPER FOUR*

* *

Mass Customisation Models for Travel and Tourism Information e-Services:
Interrelationships Between Systems Design and Customer Value

Marianna Sigala, Democritus University, Greece

Online travel firms exploit current ICT advances for developing mass
customization (MC) capabilities and addressing the needs of the
sophisticated travellers. However, studies investigating MC in services and
specifically in tourism are limited. By adopting a customer-focused
approach, this paper addresses this gap by analysing the following issues:
a) the ICT and product dimensions that online firms can customise for
developing and implementing different MC models; and b) the customer value
and benefits provided by the different MC models. After reviewing and
illustrating the interrelationships of studies coming from the fields of
customer value, MC and IS design, the author proposes a customer value based
framework for developing MC models. The applicability and practical
implications of this framework are demonstrated by analysing the MC
practices of three online travel cyberintermediaries. Finally, the paper
summarises the formulation of research propositions investigating the
influence of users’ characteristics on the customer value and benefits
sought by MC practices and on the design of the IS platforms supporting MC
services.**

To obtain a copy of the entire article, click on the link below.

http://www.igi-global.com/Bookstore/Article.aspx?TitleId=43563

*PAPER FIVE*

* *

Technology Fears: A Study of e-Commerce Loyalty Perception by Jordanian
Customers

Ahmad Khasawneh, Hashemite University, Jordan
Mohammad Bsoul, Hashemite University, Jordan
Ibrahim Obeidat, Hashemite University, Jordan
Iyad Al Azzam, Yarmouk University, Jordan

The Internet and all other types of networks have changed life in general
and doing business in particular, and as a result, many companies are now
conducting and transferring their businesses online. In this paper, the
authors evaluate whether loyalty issues are the major obstacles to the
growth of e-commerce in Jordan. A survey conducted for the study reveals
that technology fears are major barriers to loyalty in Internet banking and
e-commerce activities among consumers. The results suggest that unless the
technology fears of adopters are acknowledged, some of them are not
successful.**

To obtain a copy of the entire article, click on the link below.

http://www.igi-global.com/Bookstore/Article.aspx?TitleId=43564

*****************************************************

For full copies of the above articles, check for this issue of the
*International
Journal of Information Systems and in the Service Sector (IJISSS)* in your
institution's library. This journal is also included in the IGI Global
aggregated “*InfoSci-Journals*” database: http://www.infosci-journals.com.

*****************************************************

*CALL FOR PAPERS*

Mission of IJISSS:

The *International Journal of Information Systems in the Service Sector
(IJISSS)* provides a significant channel for practitioners and researchers
(from both public and private areas of the service sector), software
developers, and vendors to contribute and circulate ground-breaking work and
shape future directions for research. IJISSS assists industrial
professionals in applying various advanced information technologies. It
explains the relationship between the advancement of the service sector and
the evolution of information systems.

Coverage of IJISSS:

·         Business services

·         Creative problem solving

·         Customer value and customer relationship management

·         Data warehousing and mining in services

·         Decision making under uncertainty

·         Decision-support systems

·         Economic analysis and organizational behavior

·         E-business in service industries

·         Forecasting, planning, scheduling, and control

·         Green service and sustainability

·         Hospitality and tourism information systems

·         Information technology in services

·         Knowledge management

·         Logistics network configuration

·         Matching supply with demand

·         Multiple-objective decision making

·         Optimization of service systems

·         Performance measures and quality control

·         Public service management

·         Revenue and risk management

·         Self-service systems

·         Service business models

·         Service information systems

·         Service oriented architecture

·         Service oriented computing

·         Service practice, productivity, and innovation

·         Service systems simulation

·         Solid or soft modeling and analysis

·         Strategic information systems and strategic alliances

·         Supplier relationship management

·         System analysis of service industry

·         Web services

Interested authors should consult the journal's manuscript submission
guidelines at www.igi-global.com/ijisss<file:///C:/Documents%20and%20Settings/wangj/My%20Documents/Joulrnals/IJService/www.igi-global.com/ijisss>
.

All inquiries and submissions should be sent to:

Editor-in-Chief: John Wang at j.john.wang at gmail.com
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