[AISWorld] Last Call for Papers: Special Issue of Journal of Organization and End User Computing (JOEUC) on Citizen Centric Perspectives on Electronic Government: Research Trends, Issues, and Challenges

[Vikas Jain]

Last Call for Papers: Special Issue of Journal of Organization and End User 
Computing (JOEUC) on Citizen Centric Perspectives on Electronic Government: 
Research Trends, Issues, and Challenges

Submissions are due: August 31, 2010

Special Issue Guest Editors:

Dr. Vikas Jain
University of Tampa, Tampa, FL.
E-mail: vjain at ut.edu

Dr. Yogesh Dwivedi
School of Business & Economics, Swansea University, UK
E-mail: ykdwivedi at gmail.com

Dr. Vishanth Weerakkody
Business School, Brunel University, UK
Email: vishanth.weerakkody at brunel.ac.uk

Dr. Peter Blakey
Massey University, Auckland, New Zealand
E-mail: P.Blakey at massey.ac.nz

Over years, electronic government (or e-government as it is commonly
referred to) has matured from merely cataloguing information to
transforming the way governments across the world conduct their
business with different stakeholders. Increased adoption and
application of e-Government across countries is being propelled by its
potential to offer not only a convenient service to citizens but also
related benefits such as reduced transaction costs and enhanced
operational efficiency.  From citizens’ perspective, e-government
holds the potential not only to streamline the services offered to
citizens but also to engage citizens’ in the governance process.
However, one of the most overlooked pieces of the puzzle in the
current debate and research on e-government is the citizen. While role
of e-government in improving internal processes and achieving internal
efficiencies cannot be denied, the transformational role of
e-government can be achieved through engagement of the citizens in the
e-government rollout and subsequent adoption.

E-Government implementation may meet initial citizen resistance,
require cultural sensitivity, and change the way citizens and
governments relate to each other. The citizens are not always trustful
of the governments with issues such as corruption, inefficiencies in
government transactions, or wasteful expenditures making the
relationship between government and citizens more complicated. Other
issues such as individual attitudes, privacy concerns (especially for
information captured through website which can be used for other
purposes by the government), or level of e-government adoption can
also cloud the success of e-government. Considering that
transformational role of e-government cannot be fully achieved without
participation by the citizens in the e-government process, it is
critical to look at the e-government process and its success from
citizens’ perspective.

It is an opportune time to reflect on the research that has shaped our
understanding of e-government from the view point of citizens and
develop research models to guide e-government initiatives in the
future. There is a need to examine how citizens perceive e-government
initiatives, what is the level of citizens’ involvement and
satisfaction with e-government implementation, and what issues and
challenges still remain unaddressed.

The objective of this special issue of JOEUC is to provide an outlet
for publishing original research highlighting citizens’ perspectives
on e-government development and implementation across the world. These
perspectives can range from adoption of e-government to satisfaction
with e-government services, and to challenges in e-government
participation.  We seek to invite papers that address various aspects
of e-government projects from a theoretical, conceptual, or empirical
perspective to set the stage for future research direction in citizen
centric e-government efforts. Both quantitative as well as qualitative
studies on e-government from developed and developing countries will
be encouraged.

Contributed papers may deal with, but are not limited to:

•    Theories and conceptual models informing citizens adoption of e-government
•    Theories and models of citizens’ satisfaction with e-government
implementations
•    Citizens participation in e-democracy and e-governance
•    Cross country comparison of citizens perspectives on e-government
•    Success factors for e-government from citizens’ perspectives
•    E-government readiness of citizens across countries
•    Trust and privacy issues in e-government adoption by citizens
•    Cultural factors in e-government adoption
•    Interaction and service models for e-government delivery to citizens
•    Citizens expectations from e-government
•    Successful or failed citizen centric e-government case studies
•    Emerging opportunities for citizen centric services through e-government
•    Socio-economic impacts of e-government
•    Government and citizens’ relationship transformation frameworks
based on e-government

Important dates:

Deadline for submission:                        August 31, 2010
Initial decision and revisions sent to authors         October 31, 2010
Deadline for revised papers:                 December 15, 2010
Notification of final acceptances:             January 31, 2011
Deadline for final versions:                February 28, 2011
Tentative Publication Date:                 December, 2011    


To submit a paper, please email Dr. Vikas Jain at vjain at ut.edu. The
e-mail subject should be “JOEUC Special Issue on Citizen Centric
E-Government Proposal Submission” for proposals and “JOEUC Special
Issue on Citizen Centric E-Government Submission” for papers. You will
receive an acknowledgement within a week of submission. Please provide
email addresses for all authors.


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