[AISWorld] International Journal of E-Business Research: TOC 6(3) and CFP

[In Lee]

The contents of the latest issue of:

International Journal of E-Business Research (IJEBR)
Official Publication of the Information Resources Management Association
Volume 6, Issue 3, July-September 2010
Published: Quarterly in Print and Electronically
ISSN: 1548-1131 EISSN: 1548-114X
Published by IGI Publishing, Hershey-New York, USA
www.igi-global.com/ijebr

Editor-in-Chief: In Lee, Western Illinois University, USA

PAPER ONE

Effects of e-CRM Value Perceptions on Website Loyalty: An Empirical Investigation from Customer Perspective

Wen-Jang Jih, Middle Tennessee State University, USA
Su-Fang Lee, Overseas Chinese Institute of Technology, Taiwan

Web-enabled customer relationship management, or e-CRM, holds the promise to simultaneously achieve the conflicting goals of strategic flexibility and operational efficiency in developing and executing innovative e-commerce marketing strategies. A new multi-disciplinary field involving such diverse areas as marketing, information systems, and consumer behavior, e-CRM seeks to strengthen customer relationship via a portfolio of trust-building practices with the support of powerful information technologies. While most literature in e-CRM has focused on how firms formulate and implement e-CRM initiatives, there is a dearth of literature on viewing the overall quality of an e-commerce firm’s e-CRM practices from the consumer point of view. This research proposes such a consumer-oriented concept, e-CRM value, based on existing e-CRM research literature and examines the effect of e-CRM value on website loyalty. It was found that customers’ perception of e-CRM value has a positive causal effect on their website loyalty. The implications of this finding for the theory-building of e-CRM and marketing practices of e-commerce firms are discussed.

To obtain a copy of the entire article, click on the link below.
http://www.igi-global.com/Bookstore/Article.aspx?TitleId=45003

PAPER TWO

An Exploratory Look at Attributes of Internet Use and Adoption by Franchisees

Kelley O’Reilly, Utah State University
Zsoft Ugray, Utah State University, USA

This case study explores the attitudes and perceptions of franchise owner-operators in regard to their acceptance of advanced Internet innovation and technologies. Because these franchisees serve a dual role as both the decision maker and the end user of new technology and innovation, they provide a dichotomy of perspectives that yield insights into many aspects of business leadership, customer service, and operational proficiency. Findings suggest five key attributes of Internet use and adoption by franchisees. The data in this exploratory case study also reveals three areas of disparity regarding franchisee behavior worthy of consideration by practitioners and academics: (1) The inward focus of franchisees, (2) project costs are considered superficially, and (3) the micro SME as change agent. This research is significant and accretive by capturing the voice of franchisees in regard to Internet acceptance and by providing a strategic look at how the franchise micro SME is significantly different than non-franchised and larger SMEs.

To obtain a copy of the entire article, click on the link below.
http://www.igi-global.com/Bookstore/Article.aspx?TitleId=45004

PAPER THREE

Towards an Understanding of User Acceptance to Use Biometrics Authentication Systems in E-commerce: Using an Extension of the Technology Acceptance Model

Fahad Harby, University of Bradford, UK
Rami Qahwajim, University of Bradford, UK
Mumtaz Kamala, University of Bradford, UK

Security is an increasingly important issue for business, and with it, the need for authentication. The use of biometric systems for personal authentication is a response to the rising issue of authentication and security. As with any new technology, user acceptance is often hard to measure, thus, in this work, a study of user acceptance of a biometrics authentication system in e-commerce, such as online banking within the Saudi society, was conducted. The study examined whether Saudis are practically willing to accept this technology by involving 306 participants in a large scale laboratory experiment that actively tested a biometric authentication system in combination of a survey. The Technology Acceptance Model (TAM) was adopted as the theoretical basis to develop the research framework in which the model has proven its efficiency as a good predictor for the study’s application.

To obtain a copy of the entire article, click on the link below.
http://www.igi-global.com/Bookstore/Article.aspx?TitleId=45005

PAPER FOUR

An Empirical Study of Predicting Hong Kong Consumers’ Online Shopping Intentions: Personal Hygiene Products

T.C.E. Cheng, Hong Kong Polytechnic University, China
M. Chung, The Hong Kong Polytechnic University, China

The digital technologies that have made electronic commerce (EC) a reality have changed the landscape of operations management (OM). Past OM studies have focused on the relationship between information systems (IS) and OM strategy, however, there is a lack of investigation into the environmental factors and OM strategy in the EC setting. Moreover, little empirical research has been performed outside Europe and the United States. Thus, the authors’ research fills this gap with a view of understanding the potential factors influencing Hong Kong consumers’ online shopping intentions. The authors collected data from Facebook users via a Web-based survey and their research results support the previous literature and behavioral models in that perceived usefulness and perceived convenience and inconvenience are significantly related to consumers’ online shopping intentions. Further, gender difference plays a role in predicting consumers’ attitudes toward the positive features of online shopping, as well as predicting personal innovativeness toward information technology. In the collectivist culture of Hong Kong, the findings show that men are positively associated with the subjective norm. Unlike gender, education can only explain consumers’ perceived usefulness.

To obtain a copy of the entire article, click on the link below.
http://www.igi-global.com/Bookstore/Article.aspx?TitleId=45006

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For full copies of the above articles, check for this issue of the International Journal of E-Business Research (IJEBR) in your institution's library. This journal is also included in the IGI Global aggregated "InfoSci-Journals" database: http://www.igi-global.com/EResources/InfoSciJournals.aspx. *****************************************************

CALL FOR PAPERS

Mission of IJEBR:

The primary objective of the International Journal of E-Business Research (IJEBR) is to provide an international forum for researchers and practitioners to advance the knowledge and practice of all facets of electronic business. Emerging e-business theories, architectures, and technologies are emphasized to stimulate and disseminate cutting-edge information into research and business communities in a timely fashion. The secondary objective of this journal is to develop a comprehensive framework of e-business by taking a multidisciplinary approach to understanding e-business and its implications on businesses and economies. This journal will serve as an integrated e-business knowledge base for those who are interested in contributing to the advancement of e-business theory and practice through a variety of research methods including theoretical, experimental, case, and survey research methods.

Coverage of IJEBR:

IJEBR appears quarterly and maintains rigorous review processes. Theoretical, experimental, survey, and case studies are all appropriate. Among topics to be included (but not limited) are the following:

•	Applications of new technologies to e-business 
•	B2B e-marketplaces 
•	Collaborative commerce 
•	Developing and managing middleware to support e-business 
•	Digital libraries 
•	E-business models and architectures 
•	E-business process modeling and simulation studies 
•	E-business standardizations 
•	E-business strategies 
•	E-business systems integration 
•	E-business technology investment strategies 
•	Economics of e-business 
•	E-CRM 
•	E-finance 
•	E-healthcare 
•	E-HRM 
•	E-SERVQUAL 
•	E-TAM 
•	E-value chain 
•	Electronic communications 
•	Electronic markets and infrastructures 
•	Electronic supply chain management and the Internet-based electronic data interchange 
•	E-marketing 
•	E-procurement methods 
•	E-payment market 
•	E-services 
•	Evaluation methodologies for e-business systems 
•	Global e-business 
•	Intelligent agent technologies and their impacts 
•	Interorganizational information systems 
•	Mobile commerce 
•	Online communities 
•	Online consumer behavior 
•	Outsourcing and e-business technologies 
•	Semantic Web 
•	Social network 
•	Trends in e-business models and technologies 
•	Trust, security, and privacy of e-business transactions and information 
•	Valuing e-business assets 
•	Virtual organization 
•	Web advertising 
•	Web-based languages, application development methodologies, and tools 
•	Web personalization and mass customization technologies 
•	Web services-based e-business systems 
•	Web 2.0

and all other related issues that will contribute to the advancement of e-business research.
 
Interested authors should consult the journal's manuscript submission guidelines at www.igi-global.com/ijebr. 

All inquiries and submissions should be sent to:
Editor-in-Chief: Dr. In Lee at I-Lee at wiu.edu