[AISWorld] CFP: AMCIS 2011 Minitrack on IT-Shared Services

[Frank_Ulbrich]

CALL FOR PAPERS

17th Americas Conference on Information Systems
August 4-7, 2011, Detroit, MI, USA

Track: Information Technology Services & Sourcing 

Minitrack: IT-Shared Services 


DESCRIPTION

Shared services are seen as a mechanism to deliver high quality IT services in an effective and efficient way and are predicated on the use of advanced information and communication technology. Increasingly organizations around the world are turning to shared services as a best practice means of improving IT-service delivery. The translation of the shared services concept into organizational practice is, however, a complex, context-dependent endeavor often requiring significant transformations of policies, processes, skills, and institutional arrangements.

This minitrack seeks to enhance the understanding of IT-shared services in private and public-sector organizations and how they are managed. We welcome contributions examining the dynamics behind the adoption of shared services and their institutionalization. We seek for theoretical contributions as well as empirical findings with regard to the day-to-day business of shared services centers, how they are controlled and governed at operational, tactical, and strategic levels.


SUGGESTED TOPICS

Contributed papers may deal with, but are not limited to, the:

-  Adoption of shared services
-  Assessment of the success of shared services 
-  Comparison of shared services between private and public-sector organizations
-  Design of shared services
-  Governance of shared services
-  Implementation of shared services
-  Institutionalization of shared services
-  Management of shared services
-  Security of shared services
-  Sustainability of shared services


SUBMISSION SITE

http://mc.manuscriptcentral.com/amcis2011


IMPORTANT DATES

Deadline for paper submissions: February 17, 2011
Notification of acceptance: March 24, 2011
Final copy due: April 21, 2011


CHAIRS CONTACT INFORMATION

Mark Borman (corresponding co-chair)
University of Sydney, Australia
E-mail: mark.borman at sydney.edu.au

Frank Ulbrich
Center for Information Management, Stockholm School of Economics, Sweden
Centre for Information Technology, Organizations, and People, Carleton University, Canada
E-mail: frank.ulbrich at hhs.se; frank_ulbrich at carleton.ca