[AISWorld] AMCIS CFP

[Stuart D. Galup]

Mini-track:  Managing IT services for Efficiency and Effectiveness
Track:  Information Technology Services and Sourcing
Min-track Chair(s):


John Beachboard
College of Business
Idaho State University
(208) 282-3583
 <mailto:beach at isu.edu> beach at isu.edu
Stuart Galup
College of Business
Florida Atlantic University 
(954) 762-5616
sgalup at fau.edu 


Description:
The goal of this track is to solicit rigorous research advancing knowledge
regarding the development and evaluation of IT service management life-cycle
services and processes that directly contribute to the efficiency and
effectiveness of critical business services and/or processes.  IT and
business alignment remains a top management concern identified by senior IT
executives (Luftman, et al. 2009).  The inclusion of IT service strategy
development in the most recently published version of the IT Infrastructure
Library v.3  (ITILR)  service management framework implicitly recognizes the
importance of IT and business alignment.  ITIL and the many vendor published
IT service management (ITSM) frameworks describe a comprehensive set of
processes and practices intended to ensure such strategic IT alignment the
efficient and effective delivery of IT services.  
With the adoption of ITSM frameworks, industry and government are seeking
high quality research that can be used to evaluate and improve ITSM
practice.  The IT Service Management Forum (itSMF), the U.S. body of an
international industry consortium dedicated to promoting ITSM practices, is
interested in encouraging ITSM-related research and is working in
conjunction with the AIS-SIGSVC to include papers submitted to this track in
a research paper competition.  Authors of winning papers will be invited to
present their research at the 2011 itSMF Fusion Conference to be held in
National Harbor, MD. 
Both finished research and research in process are solicited; please clearly
mark which type the submission is.  Possible topics of applied, field and
empirical research include, but are not limited to:
.         Theories, challenges and impacts of business adoption of a
services orientation
.         Business process integration and management (BPM) of services 
.         Service level management theory and practice
.         Theories, challenges and impacts of servitizing IT organizations
.         Service Oriented Information architecture, systems and management
.         Service systems, components, platforms, technologies,
architectures
.         Customer Integration in service design, delivery and operation
.         Services innovation & management 
.         Service business models ; issues of excellence and productivity
.         Services governance and risk management or legal aspects of
services
.         Rich empirical cases suitable for pedagogical use exploring
specific ITSM practices and challenges in the areas of service strategy
development, service design and service operations
.         Other services related topics
.          
Important Dates:

12/30/2010 
AIS Review System will begin accepting submissions for AMCIS 2011

02/17/2011
Submission deadline

03/24/2011
Authors notified of paper acceptance decision

04/21/2011
Camera-Ready Papers due
 
 
 
Best wishes,
 
Dr. Stuart D. Galup
Certified Computing Professional
Certified ITIL Expert (certified in all Intermediate Lifecycle and
Compatibility Streams)
Certified in the Governance of Enterprise IT  
Consultant/Manager Competence Certificate in ITSM according to ISO/IEC 20000

 
Information Technology & Operations Management 
College of Business
Florida Atlantic University 
Office Telephone: 954-762-5616
Website:  <http://itom.fau.edu/sgalup/> http://itom.fau.edu/sgalup/ 
 
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