[AISWorld] Call for Chapters: Case Studies in E-Government 2.0. Changing the citizen relationship

Tue Oct 4 04:30:14 EDT 2011

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*=== CALL FOR CHAPTER PROPOSALS*

(Download PDF version at : 
http://www-public.it-sudparis.eu/~assar/eGov2.0/CallForChapters.html 
<http://www-public.it-sudparis.eu/%7Eassar/eGov2.0/CallForChapters.html>)

*“Case Studies in E-Government 2.0. Changing the citizen relationship”*
*
*Proposals Submission Deadline: December 15, 2011
Full Chapters Due: June 01, 2012

A book edited by Saïd Assar, Imed Boughzala (Telecom Business School, 
France) and Marijn Janssen (Delft University of Technology, Netherlands)

To be published in early 2013 by Springer (http://www.springer.com)

*INTRODUCTION*

Governments are revolutionizing their ways of working resulting in 
changing relationships among public organizations and their 
constituents. An important enabler are new usages of information and 
knowledge-sharing technologies which emerged with the advent of Web 2.0 
paradigm. Used initially in the private arena, Web 2.0 technologies 
(e.g. blogs, wikis, RSS, social networking platforms, folksonomy, 
podcasting, mashups, virtual worlds, open linked data etc.) are 
increasingly disseminated within the professional sphere, regardless of 
the type of organization or field of activities. These technologies are 
user-centered, user-friendly and participatory, intuitive and flexible. 
They are very useful for self-expression, social networking, knowledge 
co-creation, skills and talents identification, etc [1,2]. Furthermore, 
these technologies are an important enabler for new architectures in 
which the citizen is in control.

During the last decade, e-government environments have undergone 
considerable transformations in an attempt to satisfy the incessant 
demand for more advanced e-service delivery, better access to 
information and more efficient government management. Looking to the 
future, the emergence of Web 2.0 and the rise of social networks have 
indeed opened up new perspectives that challenge public institutions. In 
addition government data is opened for the public which enable to mash 
them up with data from other sources (companies, universities and other 
public bodies). This enables new user-centric application in which 
information can be viewed at a glance. The term e-government 2.0 points 
to the specific applications of social networks and Web 2.0 in the 
sphere of public services [3]. Many benefits are expected, such as a 
better match between public services and citizens' expectations, greater 
adoption of online services by citizens, or better control of costs and 
delays in the implementation of new services. Governments around the 
world are building frameworks and proposals for e-government 2.0 
[4,5,6]. This transition towards e-Government 2.0 will not only improve 
participation, transparency and integration but it is also expected to 
speed up the pace of innovation through collaboration and consultation. 
Ultimately resulting in new e-government business models [13].

Despite evidence that e-government 2.0 adoption and usage is increasing, 
the use of Web 2.0 in government remains in its infancy. Interrogations 
are expressed concerning the path to follow and which factors will lead 
to success [7,8]. Academic research output is still quite limited and 
there remains a weak body of evidence on e-government 2.0 adoption and 
usage [9,10,11]. In addition to more empirical research on its usage, 
the e-government community requires a more complete set of methods and 
tools for evaluating e-government 2.0. Existing frameworks and 
evaluation methods may not be sufficient to appropriately measure the 
impact of e-government 2.0 [12]. Furthermore, the number of practices 
remains limited and there is limited generalization in terms of new 
types of innovative business models [14].

*AIM AND TARGET AUDIENCE OF THE BOOK
*
The goal of this book is to provide a comprehensive collection of 
research works concerning e-government 2.0 implementation by showing 
cases and business models enabled by various technologies and developed 
in different countries. E-government 2.0 will be approached from the 
view of theory and practice interaction. Contributions will be based on 
concrete practical studies: this may concern generally applicable 
methodological lessons stemming from grounded applications or feedback 
resulting from the implementation of a conceptual framework in the 
field. All types of methodological approaches are welcome: case studies, 
action research, design science, empirical investigation, comparative 
research, prototyping and experimental engineering emphasizing technical 
and methodological dimensions of e-government 2.0 projects.
As they will be published in the context of a book, chapters must be 
presented in such a way that they are easily understood by an audience 
with varied expertise (government agencies, research institutions, 
software vendors, research scholars, consultants, and academic 
institutions etc.). Contributions should include a synthetic and easy to 
read state of the art related to the topic of the chapter, and must 
introduce theoretical background and clearly identify what has been 
accomplished, why it is fundamental to authors' understanding of 
e-government and e-government 2.0, how it compares with previous work.
Recommended topics
Recommended topics in e-government 2.0 include, but are not limited to, 
the following:
- Domain oriented applications (health, education, tax payment, 
e-procurement, … etc.)
- Authentification and identity management
- Privacy and security issues
- e-KM, intranet, e-learning and web 2.0 in public information systems
- Cultural, social, economic and organizational impact
- Digital divide and universal access in e-government 2.0 context
- Process re-engineering, policy reshaping
- Methodological frameworks and models for e-government 2.0 
implementation and best practices
- Comparative case studies and cross-country comparisons
- Performance, cost and ROI measurement of e-government 2.0 projects
- Open linked data
- Innovative 2.0 business models
- Collaboration and Web 2.0 applications in e-government
- Communities of practices in the public sector
- Open source software and standards for e-government 2.0
- Legal and juridical aspects related to web 2.0 usages in public 
information systems
- ….

*SUBMISSION PROCEDURE*

Please submit a 1-4 pages chapter abstract clearly outlining the mission 
and objective of the proposed chapter and its relation to the mission of 
this book. Submissions should be made by e-mail before Dec. 15, 2012 to 
said.assar at it-sudparis.fr, and format guidelines are available at 
Springer website. Authors will be notified by January 15, 2012 about the 
status of their proposal. We strongly encourage other topics that have 
not been listed in our suggested list, particularly if the topic is 
related to the research area in which you have expertise.
Authors of accepted proposals are invited to prepare and submit full 
chapters (5,000 to 10,000 words) by June 01, 2012. All submitted 
chapters will be reviewed on a double-blind review basis. This book is 
scheduled for publication by Springer in 1st semester 2013.

*IMPORTANT DATES*

- Deadline for chapter abstracts submission: *December 15, 2011*
- Notification of proposal acceptance: *January 15, 2012*
- Full chapter due: *June 01, 2012*
- Review result: *August 01, 2012*
- Camera-ready version: *October 01, 2012*
- Expected publication date: *1st semester 2013*

*CONTACT*

Saïd Assar & Imed Boughzala
Telecom Business School
Department of Information Systems
9, rue Charles Fourier
91011 Evry Cedex - FRANCE

Personal websites:http://www-public.it-sudparis.eu/~assar 
<http://www-public.it-sudparis.eu/%7Eassar>& 
http://www.imed.boughzala.com/ <http://www.imed.boughzala.com/>

Dr. Marijn Janssen
Delft University of Technology
Faculty of Technology, Policy and Management
Jaffalaan 5
2628 BX DELFT - the Netherlands

Personal website: http://www.tbm.tudelft.nl/marijnj

*REFERENCES*
1. O'Reilly, T.: What Is Web 2.0: Design Patterns and Business Models 
for the Next Generation of Software. O'Reilly Media (2008), available 
online at 
http://www.oreillynet.com/pub/a/oreilly/tim/news/2005/09/30/what-is-web-20.html
2. Anderson, P.: What is Web 2.0? Ideas, Technologies and Implications 
for Education. JISC Technology and Standards Watch, (2007), available 
online at http://www.jisc.ac.uk/media/documents/techwatch/tsw0701b.pdf
3. Baumgarten, J., Chui, B.: e-Government. McKinsey Quarterly, n°4, 
(2009), available online at 
http://www.mckinseyquarterly.com/Business_Technology/E-government_20_2408
4. Australian Government, Department of Finance and Deregulation: 
Engage: Getting on with Government 2.0. (2009), available online at 
http://www.finance.gov.au/publications/gov20taskforcereport/
5. Federal Ministry of Interior, Germany: eGovernment 2.0 - The 
Programme of the Federal Government, (2006), available online at 
http://www.epractice.eu/en/library/313916
6. Riester, F.: Enhancing the digital relation with the public user (in 
French). Report from the group of "Digital Experts", (2010), available 
online at 
http://www.budget.gouv.fr/presse/dossiers_de_presse/100212numerique.pdf
7. Ostergaard, S. D., Hvass, M.: eGovernment 2.0 - How can Government 
benefit from web 2.0? Journal of Systemics, Cybernetics & Informatics, 
6(6), pp.13--18, (2008).
8. Eched, Y., Billiaert, E., Veyret, E.: e-Gov 2.0: The keys to success. 
Gemalto white paper, (2009), available online at 
http://www.epractice.eu/en/library/292758
9. Dixon, B. E.: Towards E-Government 2.0: An Assessment Of Where 
E-Government 2.0 is and where it is headed. Public Administration And 
Management, Volume: 15, Issue: 2, pp.418--454, (2010)
10. Nam, T.: New Ends, New Means, but Old Attitudes: Citizens’ Views on 
Open Government and Government 2.0. In proceedings 44th Hawaii Int. 
Conf. on System Sciences (HICSS), January, 4-7, (2011)
11. Scholl, H. J., Luna-Reyes, L.: Uncovering Dynamics of Open 
Government, Transparency, Participation, and Collaboration. In 
proceedings 44th Hawaii Int. Conf. on System Sciences (HICSS), January, 
4-7, (2011)
12. Johannessen, M.R.: Different theory, different result: Examining how 
different theories lead to different insights in government 2.0 
research. In Proceedings of the 1st Scandinavian Conference of 
Information Systems and the 33rd Information Systems Research in 
Scandinavia (IRIS) Seminar, pp. 20—24, (2010)
13. George Kuk & Marijn Janssen (2011).The Business Models and 
Information Architectures of Smart Cities. Journal of Urban Technology, 
Vol. 18, No. 2, 39–52.
14. Janssen, Marijn, Kuk, George & Wagenaar, René W. (2008). A Survey of 
Web-based Business Models for e-Government in the Netherlands. 
Government Information Quarterly, Vol. 25, No. 2, pp. 202-220.