[AISWorld] JCSCW Special Issue: Knowledge Management in Action
Volker Wulf
volker.wulf at fit.fraunhofer.de
Sun Apr 1 18:27:29 EDT 2012
Dear colleagues,
We are proundly announcing the appearance of the JCSCW Especial Issue on
Knowledge Management in Action:
http://www.springerlink.com/content/0925-9724/21/2-3/
Following a two years editorial process, we believe that this special
issue brings together some remarkable pieces of work, for a conceptual,
empirical as well as from design-orineted perspective.
Yours sincerely,
Carla Simone, Mark Ackerman, and Volker Wulf
-------------------------------------------
Editorial:
Knowledge Management in Practice: A Special Issue
Carla Simone, Mark Ackerman and Volker Wulf
Papers:
Doing Business with Theory: Communities of Practice in Knowledge Management
Norman Makoto Su, Hiroko N. Wilensky and David F. Redmiles
The Trouble with 'Tacit Knowledge'
Kjeld Schmidt
Affording Mechanisms: An Integrated View of Coordination and Knowledge
Management
Federico Cabitza and Carla Simone
Bridging Artifacts and Actors: Expertise Sharing in Organizational
Ecosystems
Volkmar Pipek, Volker Wulf and Aditya Johri
Beyond Expertise Seeking: A Field Study of the Informal Knowledge
Practices of Healthcare IT Teams
Patricia Ruma Spence and Madhu Reddy
Exploring Appropriation of Enterprise Wikis: A Multiple-Case Study
Alexander Stocker, Alexander Richter, Patrick Hoefler and Klaus Tochtermann
---------------------------------------------------
Editorial: Knowledge Management in Practice: A Special Issue
Organizations of different kinds, from structured companies up to
socialnetworks or virtual communities, are becoming increasingly aware
of theneed to collect, organize, mobilize, and increase the expertise
andknowledge which characterize their ability to stay alive, adapt
andevolve in a turbulent context. Knowledge Management (KM) is the
currentterm for the different organizational and technological
approaches toanswer this need. KM, from a management perspective, is an
attempt torationalize and manage the vast amounts of formal and informal
knowledgethat any organization, especially large companies, has. KM,
from apractice perspective, investigates the everyday practices that
lead toorganizationally-situated use of that formal and informal
knowledge (Ackerman et al. 2008). While the KM discourse has long been
focusing on opportunities to externalize and represent knowledge in
artefacts, the identification of knowledgable actors and the support of
social networks as well as their interactions with artefact becomes
highly relevant in a practice perspective (Ackerman et al. 2003).
CSCW has examined knowledge and information in organizations from
itsvery beginnings. In more recent years, the CSCW community has
examinedKM per se. This manifested itself in asking for applied
research inthe KM practices of real organizations instead of blindly
followingmedia hype - the critical realism stance thatRobert Kling
advocated over thetechnological utopianism of the media and technology
promoters. As well,the KM investigation in CSCW has followed CSCW's
notable interest indiscussing and detailing the interrelationships
between technologicaland organizational innovations, and CSCW as a
community has taken on thetask of considering those interrelationships
critically. This views KMlargely as a matter of socio-technical design
- and a difficult designat that.
Therefore, this special issues follows these positions. Our aim was
tocollect papers reporting on knowledge management in action. We
wantedto further the discussion of what issues KM had through the kinds
offine-grained ethnographically-based investigations found in
thiscommunity and this journal. Specifically, we
wantedethnographically-based or other interpretivist work that
confronted andlearned from real organizational situations. We wanted
these papers tohighlight the problems, requirements, tradeoffs, and
technical solutionsin KM that can be derived only from field-based research.
In this volume, we are fortunate to have six papers that discuss KM
issues in the depth and detail that CSCW requires.Two of them deal with
two very popular concepts in KM:community of practice and tacit
knowledge;they discuss the origins of these concepts and their influence
on the KM field from the business and research standpoints.Two papers
take an empirically grounded design perspective. The first paper
discusses the implication of the separation between technologies that
support information and the ordered flow of work and technologies that
support knowledge management. The second paper proposes analytical and
methodological frameworks to guide the design of technologies for
expertise management, which are based on the notion of ecosystem to
focus on the interaction between two mutually intertwined
elements---artifacts and actors.
The last two papers report on field studies in three organizations and
in three IT teams of a regional hospital. The latter suggests that not
only knowledge seeking should be supported but also the cooperation
among the knowledge seekers in order to take into account how KM is
affected by subtle features of the organization.The former paper
discusses the usage of WIKI technologies from both the management and
the end users point of view by comparing the results of the
investigation in the three different organizations.
We have shown, through this special issue and our own work,
thatinformation processes in general and knowledge management
inparticular can be understood best through field-based
investigations.Our aim is to detail how the technical and the social
intertwine. Webelieve the way forward includes many more field-based
and design-oriented studies so asto understand:
- the specialized needs of important categories of organizations
andinstitutions, such as in educational, medical, or safty domains,
- the impact of culture on knowledge-intense activities, including the
strategies for knowledgemanagement,
- how organizations use informal mechanisms of knowledge
production,adaptation, and reuse and how these practices could be
technically supported,
- persistent issues in technology use for knowledgemanagement, such as
categorization and ontologies,
- fitting design concepts and architectures and how they are
appropriated in specific social contexts,
- the organizational processes that lead to transformative uses
ofknowledge management technologies and processes,
- the rhythms of knowledge production and use in organizations.
References
Ackerman, M.; Pipek, V.; Wulf, V. (eds): Sharing Expertise: Beyond
Knowledge Management, MIT-Press, Cambridge, MA 2003
Ackerman, M; Dieng-Kuntz, R.; Simone, C.; Wulf, V. (eds): Proceedings of
the Conference on Knowledge Management in Action (KMIA 2008),
IFIP-Series 270, Springer, Boston 2000
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