[AISWorld] SCIUX UPCOMING SHORT COURSES: Service Design, Fundamentals of User Research

[Jose Abdelnour-Nocera]

SCIUX at The University of West London is pleased to announce a vibrant and innovative short courses programme for practitioners and graduates with an interest in any aspect of user experience.  SCIUX courses are delivered by a recognised team of practitioners and researchers in various aspects of user experience professional practice.  For those who wish to obtain a formal qualification, attendance to these courses will count towards the 'Postgraduate Certificate in User Experience Professional Practice' (subject to validation)
Two next courses to be offered:

Fundamentals of User Research  		26 -27 November
http://www.uwl.ac.uk/course/fundamentals-user-research/34070  
This short course presents user research fundamental tools and techniques. Through case studies participants will  understand how to actually use these in their professional practice. The course will cover all phases from the definition of the target user groups to the usability and user experience evaluations in an iterative development cycle. The main methods and techniques for studying the target users, their habits and needs will be illustrated and the participants will have the chance to practice them during the course working in small teams and presenting their work at the end of the two days. The course welcomes practitioners from different background who are new to user research.

Tutor: Dr Barbara Barricelli
Barbara is a researcher in Human-Computer Interaction currently based at SCIUX as a Leverhulme Trust Visiting Fellow. She holds a PhD in Computer Science from Università degli Studi di Milano and is specialized in design and development of internationalized interactive systems, localized to users' culture, gender, role played in specific contexts/domains and to the digital devices used.  Barbara has published her work in several international venues, magazines and journals. Her views on user research are grounded in every day design practice and the constant changes in the needs of the market and user groups.
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Introduction to Service Design 	           		 03-04 December
http://www.uwl.ac.uk/course/introduction-service-design/34069  
An interdisciplinary field of service design has begun to take shape over the past decade. This field helps deliver useful, usable, efficient, effective and desirable service to customers from a holistic perspective. Service designers design the customer journey to improve the interactive experience between the products and their customers.  Through service design organisations are able to communicate what their service is all about by providing a quality service experience across different channels and touch points. This short course offers a practical introduction to service design and its commonly used tools and methods.

Tutor: Christina Li
Christina is the founder of Infinite Interactive. An UX and Service design professional, her experience covers a range of screen and non-screen based products and services, e.g mobile, web, TV, as well as in-store and call centre experience design. Christina has worked for Lenovo, BBC, Thomson Reuters, Orange, and O2, etc. before she set up Infinite Interactive. Originally from China, Christina has an international perspective on the way that people use products and devices. In particular, she has been devoted to linking the Chinese and western design communities.
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All courses include refreshments, lunch and course materials.  An Attendance Certificate will be given on completion of each course.
Other upcoming courses
Introduction to Information Architecture	26 February 2014		
User Experience and Internationalisation	07-09 March 2014
If you have an interest in these later courses please send us an email to register an interest. 
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More info about SCIUX lab and training: http://uwl.ac.uk/ux   
Our blog with detailed project info and profiles: https://soc.uwl.ac.uk/~sciux/   
Follow us in Twitter!  @sciux_uwl  


Dr. José Abdelnour Nocera
Reader in Sociotechnical Design
Institute for Practice and Interdisciplinary Research (INSPIRE)
Head of Sociotechnical Centre for Internationalisation and User Experience (SCIUX)
University of West London
St Mary's Road, Ealing - London W5 5RF
https://soc.uwl.ac.uk/~jabdelno