[AISWorld] Pacific Asia Journal of the Association for Information Systems (PAJAIS) Volume 6, Number 1, 2014

[Michelle Yen]

Dear Colleagues,

 

On behalf of the Pacific Asia Journal of the Association for Information Systems (PAJAIS), I am pleased to announce that Volume 6, Number 1, 2014 issue of PAJAIS is now available at the journal web site: http://journal.ecrc.nsysu.edu.tw/pajais/

PAJAIS is also available through AIS e-library: http://aisel.aisnet.org/pajais/

 

Table of Contents 

 

Editorial Introduction: The Effect of Mobile Devices

Ting-Peng Liang

 

Abstract

Mobile devices such as smartphones and iPads have become the next-generation information platform for most people, replacing the traditional Windows-based one. We see significant growth of using Apps on mobile devices, particularly those designed for social networking, such as Line and WhatsApp. A recent deal that Facebook acquired WhatsApp has evidenced this trend of moving toward mobile social media. In this issue, we have two papers related to social media: one is about the effect of mobile phones on user¡¦s perception of closeness and the other reviews literature in social media research. The third paper is related to the recovery of online service. *********************************************************************

1)      From Physical Co-location to Perceived Co-presence: ¡§I feel close to you when I use my mobile¡¨ 

Antonio Diaz Andrade

 

Abstract

Mobile phones represent one of the most pervasive technologies of our time. This technology not only makes possible communication at a distance but also creates a communicative environment that enables the transportation of social life within the space-time system. Since young adults have largely embraced mobile technology for their everyday activities, this research analyses how individuals in the 18-24 years old age bracket realise their social life through mobile phones. The findings of this study conducted in New Zealand show that the use of mobile phones reshapes the young adults¡¦ perceptions of their social space-time system. The evidence suggests that, regardless of whether the individuals are the call makers or the call takers when they talk to their loving partners, close family members and close friends, a subjective understanding of co-presence overshadows their physical co-location. Individuals perceive to be closer to their communication partners than to those in their corporeal proximity.

 

Keywords¡GCo-presence, space-time system, mobile phones, young adults, communicative environment, social life

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2)      Social Media Research: A Review of Academic Research and Future Research Directions

Ashir Ahmed, Helana Scheepers, and Rosemary Stockdale

 

Abstract

Research into social media has proliferated significantly over the last few years. However, the majority of papers published in this domain lack rigorous theoretical underpinning. This paper provides a report on a systematic literature search of social media research papers in major Information Systems (IS) outlets including journals and conferences from January 2009 to January 2013. The survey of literature indicates that there is a continuous increase in the number of social media research articles published over the last few years. Furthermore, we found that the majority of papers were data driven and not theory driven and a greater number of papers were published in conferences than in journals. In summary, we suggest that research into social media has been emerging over a period of time and there are numerous opportunities for researchers to conduct rigorous studies in this area. Moreover, it is anticipated that the review presented in this paper will be a good resource for future research into social media and will stimulate further interest in this area. 

 

Keywords: Social Media, Social Media Research, Information Systems

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3)      Exploring Online Double Deviation Effect from Psychological Contract Violation, Emotion, and Power Perspectives  

Yu-Hui Fang and Chao-Min Chiuƒx

 

Abstract

Service recovery is a critical moment of truth in retaining customers and reinforcing customer relationships, and has been considered as an ¡§Achilles' heel¡¨ in online marketplaces. Poor service recoveries exacerbate the negative effects of the failure, producing a ¡§double deviation¡¨ effect. The double deviation effect may arise from the seller¡¦s power misuse and then dissolve the buyer-seller relationship (e.g., violate consumer psychological contract), elicit consumer negative emotions which lead to customer coping behaviors. This study links the theories of psychological contract violation (PCV), emotion, and coping from the power perspective to investigate the double deviation scenario in online auction marketplaces. Two moderators (perceived power and perceived consumer empowerment) are considered in our proposed model. Data collected from 190 consumers of one auction website provide support for the proposed model. The results shed light on what constitutes the determinants of consumer judgments while facing double deviation scenario and how consumers react to and cope with it in online marketplaces. Finally, implications and limitations are discussed in the last part of this paper. 

 

Keywords: Coping Behaviors, Emotions, Justice, Power, Psychological Contract Violation, Service Recovery.

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Best Regards, 

Dr. Ting-Peng Liang, Editor in Chief, 

Pacific Asia Journal of the Association for Information Systems 

Information Systems Department 

College of Business Administration 

Electronic Commerce Research Center
National Sun Yat-sen University 
70 Lien-Hai Road, Kaohsiung 804 Taiwan
http://www.ecrc.nsysu.edu.tw/
TEL:886-7-5252000 ext 4781
FAX:886-7-5254504

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Ju-min Michelle Yen
Research Assistant
Electronic Commerce Research Center
National Sun Yat-Sen University
 
70 Lien-Hai Road, Kaohsiung 804 Taiwan
http://www.ecrc.nsysu.edu.tw/index_en.html
TEL:+886-7-5252000 ext 4711
FAX:+886-7-5254504
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