[AISWorld] CFP: Smart Service Systems: Analytics, Cognition & Innovation @HICSS 2015 - January 5-8, 2015, Grand Hyatt, Kauai, Hawaii

[Haluk Demirkan]

(Apologies for Cross-Posting)

 

Dear Colleagues,

Hello! I am serving as a co-chair of the "Smart Service Systems: Analytics,
Cognition and Innovation" minitrack in the Decision Analytics, Mobile
Services and Service Science Track of the upcoming 48th Hawaii International
Conference on System Sciences (HICSS)
(http://www.hicss.hawaii.edu/hicss_48/apahome48.htm). My co-chair, Jim
Spohrer (IBM), and I are writing to scholars such as you with expertise in
various areas of service systems, analytics, mobile systems and cognition in
hopes that you will consider submitting a paper to our minitrack. The
deadline for submitting papers to HICSS-48 is June 15, 2014 (less than 2
months). Please consider submitting your work if it is related to any of the
specific topics listed and/or if you feel it addresses visions of the future
of this track. We expect a range of concepts, tools, methods, philosophies
and theories to be discussed. We thank you, in advance, for your valuable
contribution to HICSS-48. Please let us know if you have any questions or
need additional information. We look forward to receiving your submission!

 

Best Regards,

Haluk Demirkan - haluk at uw.edu

Jim Spohrer - spohrer at us.ibm.com 

 

HICSS-48 CALL FOR PAPERS

January 5-8, 2015 - Grand Hyatt, Kauai (Monday-Thursday)

 

Additional detail may be found on HICSS primary web site:
http://www.hicss.hawaii.edu/hicss_48/apahome48.htm   

 

Smart service systems can be characterized by: (1) the types of offerings to
their customers and/or citizens, (2) the types of jobs or roles for people
within them, and (3) the types of returns they offer investors interested in
growth and development, through improved use of technology, talent, or
organizational and governance forms, which create (dis)incentives that
(re)shape behaviors. There is a need to apply robust research findings in
the appropriate management and organizational contexts related to innovation
of smart service systems, service innovation, quality, architecture, design
and delivery, and the resulting customer satisfaction and business value. In
part, because of analytics and cognitive systems, smart service systems
adapt to a constantly changing environment to benefit customers and
providers.

 

The goal of this track is to explore the challenges, issues and
opportunities related to innovation of smart service systems that enable
value co-creation with analytics, cognitive and human systems. We are
interested in novel theories, approaches and applications for innovation of
smart service systems. Possible topics of applied, field and empirical
research include, but are not limited to:

- Theories, approaches and applications for innovation of smart service
systems

- Value co-creation processes, metrics and analytics for smart innovation
processes

- Methods scale the benefits of new knowledge globally, rapidly, and
profitably

- Service-oriented agile IT realization platform for smart service
co-creation 

- Place of cognitive systems, computing, system engineering, cloud for smart
service systems

- Innovation ecosystems with internet and internet-of-things

- Theories and approaches for integrating analytical and intuitive thinking
processes

- Open innovation and social responsibility

- Planning, building and managing design and innovation infrastructures and
platforms

- Technology and organizational platforms support rapid scaling processes
(smart phones, franchises, etc.)

- Smart service systems include the customer, provider, and other entities
as sources of capabilities, resources, demand, constraints, rights,
responsibilities in value co-creation processes, and includes current
applications of human and cognitive systems

- Analytics models, tools and engine for analytics support 

- Agile business development platform for operational enablement: business
processes, rules, real-time event  management 

- The commoditization of business processes (e.g. out-tasking, ITIL, SCORE),
software (e.g. the software-as-service model, software oriented
architecture, application service providers) and hardware (e.g., on-demand,
utility computing, cloud computing, software oriented infrastructure with
virtualized resources, infrastructure service providers for innovations

- Self-service and smart technologies & management for sustainable
innovations

- Services implications to value chains, networks, constellations and shops 

- Collaborative innovation management in  B2B and B2C e-commerce

 

IMPORTANT DEADLINES

June 15 - Submit full manuscripts for review. The review is double-blind;
therefore this submission must be without author names.

Receive acceptance notification by August 15.

Revise your manuscript to add author names. If required, make other changes.

Submit Final Paper for Publication by September 15.

 

Haluk Demirkan 

-Associate Professor of Service Innovation & Business Analytics 

-Executive Director of Center for Information Based Management Focused on
Analytics & Service Innovation , Milgard School of Business, University of
Washington - Tacoma 

-Co-Founder & Board of Director, International Society of Service Innovation
Professionals (www.issip.org) 

-Co-Chair for Analytics, Mobile & Service Science at HICSS
(www.hicss.hawaii.edu/)

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