[AISWorld] HICSS48 CFP Knowledge Management Success, Value, and Measureme...

[MurphJen at aol.com]

Research into  knowledge management (KM), organizational memories, and 
organizational learning  has been affected by investigations such as 
implementation aspects, system  developments, or knowledge flows during a number of 
years. Therefore, a high  maturity level of KM research has been achieved. 
However, organizational KM  initiatives are more and more faced with budget cuts 
and justification demands  due to intense competition in today’s business 
environments. The influences of  the rapid pace of globalization and of the 
ongoing liberalization of national  and international markets lead to the 
emergence of increased pressure on  existing companies. Project managers of KM 
initiatives like Chief Knowledge  Officers need to justify their budgets and 
thus are in need of qualitative and  quantitative evidence of the 
initiatives’ success. In addition, ROI calculations  and traditional accounting 
approaches do not tell an adequate story when  proposing knowledge-based 
initiatives. This minitrack explores research into  strategies, methodologies, and 
stories that relate to measure this success. In  addition, this minitrack 
will be used to explore the bodies of performance  measurements that define the 
current state of research in measuring KM,  organizational memory, and 
organizational learning success. Eventually, another  purpose of this minitrack 
is to present research on how to value knowledge-based  initiatives.
 
 
Possible Paper  Topics: 
Frameworks and  models for assessing knowledge management and/or 
organizational memory  systems 
Methodologies  and processes for measuring knowledge management and/or 
organizational memory  success and performance 
Impact of  knowledge management strategy, organization, systems, culture, 
and other  issues on knowledge management/organizational memory  success 
Organizational  effectiveness/efficiency due to knowledge 
management/organizational  memory/organizational learning, knowledge and organizational 
memory  use 
Knowledge  management, organizational memory, and organizational learning  
metrics 
Knowledge  management, organizational memory, and organizational learning 
success factors  and key performance indicators 
Benchmarking  of knowledge management/organizational memory  initiatives 
Case studies  of knowledge management and organizational memory success and 
performance  measurements 
Measuring  knowledge management and/or organizational memory performance in 
global  organizations and globally dispersed communities 
Effectiveness  and/or efficiency of knowledge management/organizational 
memory  systems 
Modeling and  measuring the impact of social software on knowledge 
management  performance 
Defining  knowledge management and organizational memory success 
Rigorous  anecdotes and user stories and their theoretical basis to 
facilitate the value  of knowledge-based initiatives 
Developing  grounded theory approaches to valuing knowledge-based  
initiatives 
Understanding  knowledge-based initiatives’ activities and output as 
service offerings and  exploring their roductivity 
Usage,  adoption and success of knowledge management methods 
For additional  information or to submit abstracts, please contact: 
Murray E.  Jennex 
(Primary  Contact) 
Management  Information Systems 
San Diego  State University 
Email :  Murphjen at aol.com 
Email :  mjennex at mail.sdsu.edu 
Stefan  Smolnik 
Faculty of  Business Administration and Economics 
University of  Hagen 
Germany 
Email:  Stefan.Smolnik at FernUni-Hagen.de 
David T.  Croasdell 
Accounting and  Information Systems Department 
College of  Business Administration 
University of  Nevada, Reno 
Email:  davec at unr.edu




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