[AISWorld] CFP: User Experience, Social Media, and Enterprise Systems for HCI in Business for HCI 2015 in Los Angeles

Honglei Li violahl at gmail.com
Thu Oct 16 16:36:07 EDT 2014

*Social Media, User Experiences and Enterprise Systems*

*Session Chair *Honglei Li, Northumbria University,
honglei.li at northumbria.ac.uk

Nnanyelugo Aham-Anyanwu Northumbria University,
nnanyelugo.aham-anyanwu at northumbria.ac.uk


User experience refers to the subjective, dynamic and emotional side of
technology usage. Originating from the practical side of interface design,
user experience has recently been penetrating into the academic field
mainly because of the recent user-cantered design stream alongside
burgeoning social computing software such as Facebook, LinkedIn, etc. and
mobile devices such as Tablet PC like iPad and smartphones. Given this
fact, many new software and product developments focus on the enriched user
experience to improve product values and expand new business areas. With
this wave of user experience design, the software design has gradually
shifted from the traditional function-centred method to the user-centred
method. User-centred software implies considerations of the holistic user
experience including emotional, sensory, communicational and even visual
sides of the function. However, the interfaces and functions of most
enterprise systems, such as ERP systems are still in their legacy states
where users won’t be able to communicate with each other. This session aims
at exploring the user experience perspective of enterprise systems to find
solutions to tackle the issue of legacy interface of enterprise systems.

*Call for Papers*

Last decade has experienced a burgeoning growth of diversified social
software including social networking software like Facebook, LinkedIn, and
SecondLife. Smartphone interface such as IOS and android through iPhone and
various other brands brings new perspectives on human computer
interactions. Users have come through completely new experience with
computer interface and information systems in mobile and social networking
applications. However, most enterprise systems such as ERP systems are
still using the legacy user interface which is complex to learn and hard to
navigate. As today’s workforce gradually sheds the older generation of
employees and absorbs the younger ones who have been raised up with vast
information technology devices, the views and attitudes on user interfaces
of ERP systems will be gradually changed. The needs for interactions with
the enterprise systems will be challenged.

While fully realization of all user experience dimension might take years,
the most convenient solution would be the integration of the social media
and the traditional ERP system. Big ERP provider such as SAP has already
started their strategic plan to shift toward this direction.  SAP is
implementing a social media strategy to shift the perception of their ERP
software from the company level to the individual level. Their recent plan
to acquire Syclo <http://www.syclo.com/>, a leading provider of enterprise
mobile applications and technologies, indicates their strategic move the
enterprise software to the social level. SAP has also introduced the SAP
Jam which allows for social collaboration at the workplace and connects
customers, partners and work colleagues with the aim of business-critical
problems. SAP Jam can be integrated with and accessed within a firm’s
business applications; it can also be accessed on mobile devices and
online. Several others ERP vendors like IFS and Oracle also launched their
social media-powered ERP software such as IFS.

What is the user experience of the current enterprise systems? How users
expect from the user experience if they are considered in the development
process? Should the enterprise systems be changed to meet the emergent
needs of the new generation workforce? What’s the relationship between the
use experience of enterprise systems and productivity and business
performance? Many interesting issues should centre on interactions of new
user experience and the traditional enterprise systems with legacy

This session aims at discussing various issues between user experiences and
enterprise systems. We welcome high quality papers on the topics of, but
not limited to, the following areas:

·         User Experience of the existing Enterprise Systems

·         Interaction methods of Enterprise systems

·         Enterprise systems’ manual or documentation

·         Ease of use of enterprise systems

·         User experience requirements analysis for enterprise systems

·         Influence of stakeholder’s interest on their experience

·         The relationship between user experience and employee
productivity of enterprise systems

·         Case study of user experience of enterprise systems

·         User interface analysis of existing enterprise systems such as
ERP and BPM systems

·         Development issues of enterprise systems user interface

·         User interface design of enterprise systems based on user

·         Social media integration with enterprise systems

·         Graphical design of enterprise systems

·         Social experience of enterprise systems

·         Social identity in enterprise systems

·         Internal and external factors influencing user experience

All submissions will be evaluated for novelty, significance, and soundness.
Papers should clearly state the purpose, theory, methodology, results,
possible practical implications of the study, and be fully referenced with
appropriate international citations.

*Important Dates and Submission Method*

Deadline for Abstract (Up to 500 words) Submission Sunday 16 November 2014

Notification for Review Results for Abstract                Friday 12
December 2014

Deadline for receiving the camera-ready version of invited papers: Friday,
20 February 2015

*If you are interested in submitting the abstract, please reply to Honglei
Li *honglei.li at northumbria.ac.uk An Invitation will be sent for the
submission of the abstract.

For more information about the 2nd International Conference on HCI in
Business, please visit



Dr. Honglei Li
Senior Lecturer in Enterprise Information Systems
School of Computing, Engineering, and Information Sciences
Northumbria University
Newcastle Upon Tyne
Phone: +44 091 243 7830 (O) +44 0787 2653330 (M)
E-mail:HongleiLi at gmail.com; Honglei.Li at northumbria.ac.uk
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