[AISWorld] IJITSA ToC 7(2)

mmora at securenym.net mmora at securenym.net
Thu Feb 5 16:46:45 EST 2015

The contents of the latest issue of:
International Journal of Information Technologies and Systems Approach
Volume 7, Issue 2, July - December 2014
Published: Semi-Annually in Print and Electronically
ISSN: 1935-570X; EISSN: 1935-5718;
Published by IGI Global Publishing, Hershey, USA

Editor(s)-in-Chief: Manuel Mora (Universidad Autónoma de Aguascalientes,
Note: There are no submission or acceptance fees for manuscripts submitted
to the International Journal of Information Technologies and Systems
Approach (IJITSA). All manuscripts are accepted based on a double-blind
peer review editorial process.


Special Issue on the Theme of Engineering and Management of IT-Based
Service Systems: A Systems Approach

Ovsei Gelman (Universidad Nacional Autónoma de México, Mexico City,
México), Mahesh S. Raisinghani (Texas Woman's University, Denton, TX,
USA), Miroljub Kljajic (University of Maribor, Maribor, Slovenia), Manuel
Mora (Autonomous University of Aguascalientes, Aguascalientes, Mexico)

To obtain a copy of the Guest Editorial Preface, click on the link below.
www.igi-global.com/pdf.aspx?tid=117862&ptid=91569&ctid=15&t=Special Issue
on the Theme of Engineering and Management of IT-Based Service Systems: A
Systems Approach


On the Transition of Service Systems from the Good-Dominant Logic to
Service-Dominant Logic: A System Dynamics Perspective

Carlos Legna Verna (La Laguna University, La Laguna, Tenerife, Spain),
Miroljub Kljajic (Organizational Sciences, University of Maribor, Maribor,

A review of some main ideas of the Service-Dominant logic is made with the
intention of proposing reinterpretations on strategic issues and
connections to other disciplines. Analysis of leading ideas of the
Good-Dominant Logic and its transition to the Service-Dominant Logic is
made. The authors reinterpret the definition of a Service System (SS) and
show that Service Systems create new value as well as destroy it. A new
class of value creation (or destruction), called “social value creation
(or destruction)”, is introduced. Finally, the authors propose strategic
issues that logically arise from their analyses, which are essential for
the design of public policies. The authors also detect “windows” of
connection of the Service System with other fields, especially with system
dynamics methodology.

To obtain a copy of the entire article, click on the link below.

To read a PDF sample of this article, click on the link below.


A Systemic, Participative Design of Decision Support Services for Clinical

Alexandra Pomares Quimbaya (Pontificia Universidad Javeriana, Bogotá,
Colombia), Rafael A. González (Pontificia Universidad Javeriana, Bogotá,
Colombia), Wilson Ricardo Bohórquez (Pontificia Universidad Javeriana,
Bogotá, Colombia and Hospital Universitario San Ignacio, Bogotá,
Colombia), Oscar Muñoz (Pontificia Universidad Javeriana, Bogotá, Colombia
and Hospital Universitario San Ignacio, Bogotá, Colombia), Olga Milena
García (Hospital Universitario San Ignacio, Bogotá, Colombia), Dario
Londoño (Pontificia Universidad Javeriana, Bogotá, Colombia and Hospital
Universitario San Ignacio, Bogotá, Colombia)

Development of IT-based services to support decision-making in healthcare
should be guided by the following considerations: rigor, relevance,
user-centered participation and inclusion of the best practices for
IT-based service systems. In this paper, the balance between rigor and
relevance is achieved by following the design science research
methodology; user-centered participation is tackled from the
socio-technical tradition in information systems; best practices
considered in the planning, design and implementation of the services are
informed by the MOF framework. Moreover, and considering the premise that
these pillars should holistically converge, this research has been
approached from a systemic stance where iterative, participative,
socio-technical activities have allowed the effective collaboration
between information systems researchers, clinical researchers, medical
staff and administrative hospital personnel. This paper argues for a move
towards enhancing systemic, participative, design-centered service systems
engineering by reporting a case which applies these concepts for providing
decision-support services, enabled by data and text mining techniques, to
contribute to clinical research and administration by being able to search
electronic health records where narrative text hides meaningful
information that would otherwise require a time-consuming human revision
of these records.

To obtain a copy of the entire article, click on the link below.

To read a PDF sample of this article, click on the link below.


Supporting the Module Sequencing Decision in ITIL Solution Implementation:
An Application of the Fuzzy TOPSIS Approach

Ahad Zare Ravasan (Department of Industrial Management, Allameh Tabataba'i
University, Narmak, Tehran, Iran), Taha Mansouri (Department of Industrial
Management, Allameh Tabataba'i University, Tehran, Iran), Mohammad
Mehrabioun Mohammadi (Department of Industrial Management, Allameh
Tabataba'i University, Tehran, Iran), Saeed Rouhani (Faculty of
Management, University of Tehran, Tehran, Iran)

Nowadays a growing interest in Information Technology Service Management
(ITSM) proves the trends and needs of their implementation in
organizations. In order to successfully implement an ITSM project in an
organization, it is essential to implement a suitable ITSM solution to
support the related processes. The ITSM solution implementation can be
conducted either in a big bang or phased manner by module. The present
paper intends to offer the analytical means to support decision-making in
the implementation sequence of Information Technology Infrastructure
Library (ITIL) solution modules. Since the decision problem of the module
sequence involves a myriad of organizational and technical issues, which
are vague in essence, we propose the Balanced ScoreCard (BSC) based
evaluation criteria for supporting module sequencing decision along with
fuzzy Technique for Order Preference by Similarity to Ideal Solution
(FTOPSIS) method to be applied. The proposed approach has been applied to
a local Iranian company in the field of IT services to implement the
acquired ITSM solution; the provided numerical example illustrates the
applicability of the approach for the purpose. The priorities for the
implementation sequence of the modules are determined in the case study.

To obtain a copy of the entire article, click on the link below.

To read a PDF sample of this article, click on the link below.


NLS: A Reflection Support System for Increased Inter-Regional Security

V. Asproth (Informatics, Mid Sweden University, Östersund, Sweden), K.
Ekker (Nord Trondelag University College, Steinkjer, Norway), S. C.
Holmberg (Informatics, Mid Sweden University, Östersund, Sweden), A.
Håkansson (Informatics, Mid Sweden University, Östersund, Sweden)

Cooperation across national borders is of paramount importance for the
security in border close regions. Timely and adequate training,
reflection, and preparation are core tools for facilitating and
stimulating such interregional cooperation. Hence, NetAgora, a service
oriented web portal for security cooperation, was designed. In NetAgora
there is first a service package with accident- and emergency scenarios.
Here multi-actors can train their cooperation and decision making skills.
The R-statistics open source package is applied for recording and
analyzing data from those training occasions. In subsequent debriefing
sessions this is used for post-learning. Further, from anticipatory
modeling and simulation it is found that rescue operations are delayed and
misguided due to shortcomings in the communication between security
command and communication centers. Hence, the NetAgora Learning System is
designed and prototyped in order to overcome that problem. It will
facilitate and stimulate reflection in action and double loop learning and
aims at improving communication patterns by anticipatory pre-learning.

To obtain a copy of the entire article, click on the link below.

To read a PDF sample of this article, click on the link below.


An Extensive Review of IT Service Design in Seven International ITSM
Processes Frameworks: Part I

Manuel Mora (Information Systems Department, Autonomous University of
Aguascalientes, Aguascalientes, Mexico), Mahesh Raisinghani (School of
Management, Texas Woman's University, Denton, TX, USA), Rory V. O'Connor
(School of Computing, Dublin City University, Glasnevin, Dublin, Ireland),
Jorge Marx Gomez (Department of Computing Science, Oldenburg University,
Oldenburg, Germany), Ovsei Gelman (CCADET, Universidad Nacional Autónoma
de México, Mexico City, Mexico)

An IT service design process is considered to be a fundamental piece of
the seven key international IT Service Management (ITSM) processes
frameworks (ITIL v2, ITIL v3 (and ITIL v2011), ISO 20000-4, CobIT 4.0,
CMMI-SVC, MOF 4.0, and ITUP). Nevertheless the availability of IT service
design processes, few –if any- descriptive-comparative studies among them
have been reported. Thus, in this paper (Part I), we address this
knowledge gap. An extensive descriptive-comparative review of seven IT
service design processes in aforementioned frameworks is reported.
Fundamental concepts (viz., design as noun, design as verb, service,
service system, IT service, IT service system, and IT service architecture
design) are analyzed by using a Systems Approach. Our findings indicate
that the frameworks ITIL v2, ISO/IEC 20000 and Cobit 4.0 are using weak
systemic concepts, while the frameworks ITIL v3, CMMI-SVC, ITUP and MOF
4.0 are more foundationally congruent with the new service systems view.
Implications for ITSM theory and practice are discussed.

To obtain a copy of the entire article, click on the link below.

To read a PDF sample of this article, click on the link below.

For full copies of the above articles, check for this issue of the
International Journal of Information Technologies and Systems Approach
(IJITSA) in your institution's library. This journal is also included in
the IGI Global aggregated "InfoSci-Journals" database:


Mission of IJITSA:

The primary objective of International Journal of Information Technologies
and the Systems Approach (IJITSA) is to disseminate and discuss high
quality research results on information systems and related upper and
lower level Systems as well as interactions with software engineering,
systems engineering, complex systems, and philosophy of systems sciences
issues through rigorous theoretical, modeling/simulation, engineering, or
behavioral studies in order to explore, describe, predict, explain,
design, evaluate or intervene on organizational systems. Whereas
information systems are the main objects of study, the systems approach –
any variant – is the main research method and philosophical stance used.

Indices of IJITSA:

    ACM Digital Library
    Bacon's Media Directory
    Cabell's Directories
    Compendex (Elsevier Engineering Index)
    CSA Illumina
    Google Scholar
    Library & Information Science Abstracts (LISA)
    Norwegian Social Science Data Services (NSD)
    The Index of Information Systems Journals
    The Standard Periodical Directory
    Ulrich's Periodicals Directory

Coverage of IJITSA:

Topics to be discussed in this journal include (but are not limited to)
the following:

    Agent-based simulation
    Axiology of systems
    Complex systems foundations
    Complex systems frameworks, models and processes
    Critical heuristics systems
    Critical systems
    Epistemology of systems
    Information security systems
    Mathematical analysis of systems
    Multi-scale analysis
    Ontology of sytems
    Philosophy of systems sciences
    Socio-technical systems
    Soft systems methodology
    System dynamics
    System of systems concepts
    Systemic action research
    Systemic analysis of ISO, IEEE, ANSI, TIA standards
    Systemic business process-oriented frameworks
    Systemic case study
    Systemic conceptual study
    Systemic decision-making models
    Systemic design of IT systems
    Systemic design of service systems
    Systemic design of SoS (System of Systems)
    Systemic design of systems
    Systemic evaluation of IT systems
    Systemic evaluation of software development tools
    Systemic experiments
    Systemic green IT frameworks
    Systemic implementation of IT systems
    Systemic IT service management frameworks
    Systemic IT service management standards (ITIL, ISO 20000, CobIT,
CMMI-SVC, etc)
    Systemic review of ISO, CMMI and IEEE systems engineering standards
    Systemic review of software development agile methods
    Systemic review of software development business process-oriented methods
    Systemic review of software development service-oriented methods
    Systemic risk management
    Systemic service-oriented frameworks
    Systemic software process frameworks (CMMI, ISO 12207, ISO 29110, IEEE
1471, etc)
    Systemic surveys
    Systemic TOEP feasibility studies
    Systems analysis
    Systems design
    Systems engineering frameworks
    Systems evaluation
    Systems simulation
    Total systems intervention
    Viable system models

Interested authors should consult the journal's manuscript submission

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