[AISWorld] Contents and Abstracts: Transforming Government: People, Process and Policy (TGPPP) – 9(3)

[Muhammad Kamal]

Contents and Abstracts: Transforming Government: People, Process and Policy (TGPPP) – 9(3)

Editor-in-Chief: Prof Zahir Irani, Brunel University London, UK
Information: Journal Information<http://emeraldgrouppublishing.com/products/journals/journals.htm?id=tg>

PAPER 1: Organizational Structures during SOA Implementation: The Case of a Greek Healthcare Organization
By Konstantinos Koumaditis and Marinos Themistocleous (pp. 263 - 285)

ABSTRACT:

PURPOSE – The purpose of this paper is to investigate service-oriented architecture organizational studies (SOA OS) in healthcare through a rigorous literature review, development and testing in an e-Government health-care setting. The application of SOA paradigm to integrate information systems has been pursued mainly by private organizations. However, SOA starts to appear in the public agenda and specifically in health-care reengineering, as well. Recently, government strategies for eHealth have been slowly incorporating the SOA paradigm to integrate isolated systems, provide cost-effective solutions and expand the capabilities of their health-care information system. Yet, literature indicates that eHealth government strategies, including SOA, require the support of SOA OS to be successfully implemented.
DESIGN/METHODOLOGY/APPROACH – To investigate the less acknowledged phenomena like SOA OS in healthcare, the authors incorporate an interpretive, qualitative case study approach to conduct this research. This method will assist in examining the phenomenon in its natural setting, examine the in-depth complexities and health-care processes and provide rich qualitative data during interviews and observations.
FINDINGS – The authors critically review the literature and synthesize a SOA OS with specific attributes, sub-elements, guidelines and healthcare-specific parameters. This conceptual structure was tested in the practical arena leading to an evaluated SOA OS blueprint.
RESEARCH LIMITATIONS/IMPLICATIONS – As the outcome of the research was based on a single case, the paper concludes that the SOA OS in health-care research needs to broaden its perspective with more empirical data.
PRACTICAL IMPLICATIONS – This research revealed empirical insights that can help practitioners and researchers focus their attention to the significant role that the SOA OS plays during SOA implementations.
ORIGINALITY/VALUE – This paper focuses on critical success factors related to SOA implementations in health-care organizations and can be considered as novel as it identifies and structures a SOA OS element that can be part of a SOA governance approach in the area of healthcare.

KEYWORDS: Case Study, Healthcare Information Systems (HIS) Integration, Organizational Structures, Service Oriented Architecture (SOA) Governance

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PAPER 2: A Comparison of National Open Data Policies: Lessons Learned
By Rininta Putri Nugroho, Anneke Zuiderwijk, Marijn Janssen and Martin de Jong (pp. 286 - 308)

ABSTRACT:

PURPOSE – The purpose of this paper is to provide a comprehensive cross-national comparative framework to compare open data policies from different countries and to derive lessons for developing open data policies. Open data policies guide the opening and stimulate the usage of public data. However, some countries have no or less developed open data policies, in this way missing the opportunity to reap the benefits of open data.
DESIGN/METHODOLOGY/APPROACH – Literature review and case studies were conducted to extend an existing comparison framework, and the framework was used to compare open data policies of the UK, the USA, The Netherlands, Kenya and Indonesia.
FINDINGS – The comparison of open data policies highlighted several lessons that can be learned, including actions regarding a robust legal framework, generic operational policies, data providers and data users, data quality, designated agencies or taskforces and initiatives and incentives for stimulating demand for data. National policies should also be focused on removing barriers on the operational level and policies for stimulating the release and use of data.
RESEARCH LIMITATIONS/IMPLICATIONS – There is hardly any research systematically comparing open data policies. The comparative framework provided in this paper is a first analytical basis for cross-national comparison of open data policies and offers possibilities for systematic cross-national lesson-drawing.
PRACTICAL IMPLICATIONS – The authors found two waves of policy-making. The first wave of policy is focused on stimulating the release of data, whereas the second wave of policy is aimed at stimulating use. The comparison can be used to learn from other policies and help to improve open data policies. A third wave of open data policy is expected to materialize focusing on realizing added value from utilizing open data.
SOCIAL IMPLICATIONS – Improving a country’s open data policy can help the country to reap the benefits of open data, such as government transparency, efficiency and economic growth.
ORIGINALITY/VALUE – Open data are a recent phenomenon and countries are looking for ways to obtain the benefits. This research can be used for developing and evaluating open data policies.

KEYWORDS: Open Data, Comparative Research, Open Data Policies, Open Government, Policy Analysis, Policy Comparison

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PAPER 3: Transparency Policy and Students’ Satisfaction and Trust
By Cayetano Medina and Ramón Rufín (pp. 309 - 323)

ABSTRACT:

PURPOSE – This paper aims to analyse the effectiveness of the transparency policy carried out by a public university in terms of the impact on students’ satisfaction and trust. The loss of trust suffered by public institutions means that they are trying to identify the existing formulae so that this can be restored, and this includes transparency. In universities, certain changes in their situation mean that the demand for transparency policies is even greater.
DESIGN/METHODOLOGY/APPROACH – To carry out the transparency survey, data were collected using 6,180 valid questionnaires among the degree, postgraduate and continuing education students of the UNED. The statistical behaviour of the constructs included in the model was analysed by developing the structural equation model with SmartPLS.
FINDINGS – The results of this research show that transparency does have both a direct effect on trust and an indirect effect that is mediated by satisfaction. This latter indirect effect comes out stronger than the direct one. Thus, satisfaction emerges as a key factor for any research on the relationship between transparency and trust.
ORIGINALITY/VALUE – This paper verifies the impact of the transparency policy on the satisfaction and trust towards a public university’s services.

KEYWORDS: Trust, Satisfaction, Transparency, Public Universities, Public Marketing

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PAPER 4: Development of Quantitative Model to Investigate the Strategic Relationship between Information Quality and e-Government Benefits
By Hussain Alenezi, Ali Tarhini and Sujeet Kumar Sharma (pp. 324 - 351)

ABSTRACT:

PURPOSE – This paper aims to investigate the relationship between improvements in information quality and the benefits and performance of e-Government organizations. As information quality is multi-dimensional measure, it is very crucial to determine what aspects of it are critical to organizations to help them to devise effective information quality improvement strategies. These strategies are potentially capable of changing government organizational structures and business processes. It examines the nature, direction and strength of the connections between information quality and the success of e-Government initiatives. A conceptual model by means of which organizations performance and information quality research can be viewed is proposed and validated in Kuwait.
DESIGN/METHODOLOGY/APPROACH – The study used a quantitative methodology to investigate the causal paths. A cross-sectional survey was completed by 268 employees positioned in the Kuwait Government ministries. Each of the main effect hypotheses was analyzed using stepwise multiple regression with stepwise selection.
FINDINGS – It was found that the relationships between information quality and strategic benefits along with institutional value were in upright agreement. Our statistical analysis highlighted that improvement in different aspects of information quality can lead to a better organizational image. Specifically, usability and usefulness attributes of information quality came on the top of the key influencers on both strategic benefits and institutional value.
ORIGINALITY/VALUE – This is the first study which adequately covers the relationships between information quality and organizations performance in Kuwait. Based on our evaluation, the authors propose a conceptual model to assist in studying the effects of information quality improvement on e-Government benefits and performance.

KEYWORDS: Kuwait, Arab World, Organizational Performance, Business Processes, E-Government, Information Quality

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PAPER 5: Accounting for the Contexts of Government Service Transformation: The Case of Building Approvals in Singapore
By Nick Letch and Joseph Teo (pp. 352 - 369)

ABSTRACT:

PURPOSE – The purpose of this paper is to extend the perspective provided by stage models and examine the wider contexts in which government service transformation occurs. Traditional stage models of e-Government have been criticised as being too narrowly focussed suggesting that government services are transformed by information and communications technology (ICT) in a linear manner.
DESIGN/METHODOLOGY/APPROACH – Government service transformation involves the interplay of a multitude of social and technical factors over time. We propose that an appreciation of the wider institutional, political and economic contexts is necessary and develop a framework of government service transformation in terms of the locus of context and focus of the change initiative. This framework is illustrated with reference to a case study of the transformation of the building approvals process in Singapore over two decades.
FINDINGS – Application of the framework to the case study illustrates that government service transformation is not a linear progression and is influenced by decisions and factors related to both inner and outer contexts.
RESEARCH LIMITATIONS/IMPLICATIONS – While bringing institutional theory to extend analyses of service transformation, the reconstruction of events in the case study presented does not provide a rich enough data set for a full analysis of the institutional forces at play.
PRACTICAL IMPLICATIONS – Managers of e-Government initiatives can use the dimensions of the framework to assess their progress, as new technologies emerge and policy priorities change.
ORIGINALITY/VALUE – The framework presented in the paper provides a complement to existing models for examining e-Government transformation and brings a theoretically based perspective to government service transformation which is lacking in existing stage models.

KEYWORDS: Case Study, E-Government, Institutional Contexts, Service Transformation

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PAPER 6: Constructing an Integrated E-Invoice System: The Taiwan Experience
By Sheng-Chi Chen, Cheng-Chieh Wu and Scott Miau (pp. 370 - 383)

ABSTRACT:

PURPOSE – The purpose of this paper is to understand the impediments and proposed solutions during the e-invoice implementation and promotion.
DESIGN/METHODOLOGY/APPROACH – A participant observation-based case study research approach was utilized to examine the process and challenges for enabling the national e-invoice service.
FINDINGS – The e-invoice evolution process is summarized into three phases: the paperless phase, the diffusion phase and the cloud-enabled phase. The co-evolutionary adaptation process was drawn to highlight the broader issues of constructing a national-level information system.
RESEARCH LIMITATIONS/IMPLICATIONS – Although this research is limited from the perspective of Taiwan, it provides a good illustrative example of e-invoice implementation.
ORIGINALITY/VALUE – The findings can provide preliminary understanding of how an integrated e-invoice platform can enable the development of smart government. This paper also highlights issues of legal, technical, political and organizational challenges in e-Government development.

KEYWORDS: Case Study, Cloud Computing, IT Adoption, E-Invoice



Dr Muhammad Mustafa Kamal
Lecturer in Operations and Supply Chain Management (PhD, MSc DCS, OCP ‘DBA’, MCS, BBA)
Senior Editor – Information Systems Management (ISM) Journal
Assistant Editor – Journal of Enterprise Information Management (JEIM)
Assistant Editor – Transforming Government: People, Process and Policy (TGPPP)
T: +44 (0) 1895 267728 | F: +44 (0) 1895 269775 | Twitter: @muhammadmkamal

Brunel University London
College of Business, Arts and Social Sciences
Brunel Business School

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