[AISWorld] Call for Papers: Service Innovation, Engineering, and Management (Track 27 @ ECIS 2016)

[Jens Poeppelbuss]

Please consider submitting your research on Service Innovation, Engineering,
and Management to Track 27 at ECIS 2016 in Istanbul!

 

--- CALL FOR PAPERS ---

 

24th European Conference on Information Systems (ECIS 2016)

12 - 15 June 2016, Istanbul, Turkey

 

TRACK: Service Innovation, Engineering, and Management (T-27)

http://www.ecis2016.eu/files/downloads/Tracks/T27.pdf

 

Deadline for submission: November 27, 2015 23:59 CET 

Paper submission:  <http://precisionconference.com/~ecis>
http://precisionconference.com/~ecis

 

--- TRACK CHAIRS ---

 

Jens Poeppelbuss 

University of Bremen, Germany 

 

Tuure Tuunanen (primary contact) 

Department of Computer Science and Information Systems University of
Jyväskylä, Finland 

 

Fons Wijnhoven 

Faculty of Behavioral, Management and Social Sciences University of Twente

 

Associate Editors of this track:
http://www.ecis2016.eu/files/downloads/Tracks/T-27.pdf

 

--- TRACK DESCRIPTION ---

 

An increasing number of activities of public and private organizations are
engineered and managed as services, often creating innovations for economic
growth and social welfare. This development is mirrored in the Information
Systems discipline, which becomes evident in the use of services as the
organizing logic for providing information systems (IS), in the use of
services as an architectural paradigm (SOA), and in the development of
Cloud/Internet-based services for information, processes, applications, and
IT-infrastructures. Moreover, the increasing amalgamation of ICT-enabled
corporate and consumer services offer substantial opportunities for service
innovation. Examples for augmenting the physical world with services include
Near Frequency Communication (NFC) enabled frequent flyer cards that
facilitate check-in and identity verification, mobile ticketing for public
transportations, smart services for machinery and equipment in industrial
contexts, apps for music festival participants to interact with each other,
or tablet-based services for ordering food and drinks at a restaurant.
Often, the focal points are the infusion of ICT into services and
transferring service-dominant logic thinking into ICT development and use. 

 

The Information Systems discipline contributes to the interdisciplinary
research stream of Service Science since its first inception about 10 years
ago. Currently, researchers and practitioners alike still suffer from a lack
of theory-rooted knowledge for engineering and managing services as well as
leveraging IS for service innovation. At the same time, the advent and
success of the service paradigm challenges previously established
separations between B2B and B2C relationships, corporate IS and consumer IS,
or internal IS and external services. The increasing ubiquity of a service
society calls for relevant and rigorous research that reaches across
traditional geographical and disciplinary boundaries. Service-focused
research in IS needs to create and refine concepts, models, methods, and
systems to reflect these developments. 

 

This track seeks to attract research from a diversity of research paradigms
in three areas: 

 

Rethinking IS-as-service (ISAS) 

*         Cyber physical systems and services 

*         IT service management and service capability management 

*         Service-oriented architectures and service modularity 

*         ISAS governance, risk, and compliance 

*         ISAS design and development 

*         ISAS architecture and modularity

*         IS lifecycle management as service management

*         IS portfolio management as service management

*         ISAS requirements management

*         Cloud Service Management

*         User-generated services

*         Social media services

 

Leveraging business and consumer services

*         IS and service business model innovation

*         Service platforms and markets

*         Data-driven business/industrial services

*         Transformation of consumer information services

*         Service business models and social media

*         Business information services, like e-consulting and business
intelligence services

*         Mobile services

*         Online service delivery and experience

*         Role of IS in realizing service quality management and service
excellence

*         IS enabled product-service systems

*         Publishing industry innovations and media services

*         Self-service technologies

*         Service analytics, measurement and improvement

*         Implementation of government policies by e-services.

 

Service science and theorizing services beyond IS

*         Contributions to interdisciplinary service science research from
an IS vantage point

*         Theories of service science

*         Service systems theories

*         Service science frameworks

*         Service systems engineering

*         Service reference models / meta models of service(s) / service
ontologies

*         IT enabled service networks theory

*         IS and value co-creation/resource integration theories, models and
methods

*         Proliferation and globalization of a service economy based on IS

*         The role of services in the development of the networked society

*         E-Service design theory and methods

*         Theory of e-services markets, business models and service
exploitation

*         Human and ethical issues of e-services.