[AISWorld] AMCIS 2016 CFP: Social Media in the Public Sector: Challenges and Opportunities

[Sankar Sivarajah]

Americas Conference on Information Systems (AMCIS), San Diego, August 11-13, 2016, http://amcis2016.aisnet.org/

Mini-Track: Social Media in the Public Sector: Challenges and Opportunities
Track Title: E-Government

Call for Papers:

With citizens having turned more tech- and internet-savvy, they have had the chance to successfully experience efficient digital services, particularly in the private sector. This has resulted in the citizens expecting targeted, more responsive, and equally efficient services from the public sector. The advent of social media, which was once predominantly a trend amongst the younger generation, has now exploded into a phenomenon that is widely accepted by all parts of society, across both private and public sectors. Scholarly research on social media is growing exponentially across various disciplines including the public sector. Existing literature highlights that social media has the potential for public institutions to create real transformative opportunities concerning key issues such as transparency, accountability, communication and collaboration, to promote civic engagement. It has opened new sets of possibilities for governments, ranging from the joint production of public services in cooperation with citizens, social organizations and businesses, through wide distribution and re-use of government information to the introduction of new forms of democratic participation. Public sector organizations around the world, including Europe, are aware of these new possibilities and have actively started exploring them. However, it is far more than simply introducing or making use of new technologies, as the social media phenomenon in the public sector has opened up challenges and opportunities at the same time. Therefore, public sector institutions must assess the business case and the vital organizational and governance changes that the use of social media entails prior to adopting these web-based technologies.

This mini track invites work discussing the opportunities and challenges that arise with the use of social media in the public sector. In addition to empirical studies, theoretical and conceptual papers will also be given fair consideration.  The objective of this mini-track is to encourage research of use to those engaged in social media research.

Contributed papers may deal with, but are not restricted to:

?  Innovative applications and best practices of Social Media use in the public sector

?  Social Media Data Mining and Analytics

?  Social Media and Big Data

?  Social Network analysis

?  Theoretical models for studying, analyzing and understanding Social Media

?  Opinion Mining and Sentiment Analysis

?  Trust and Credibility in Social Media

?  Social Media Apps for the Social Good

?  Social Media and Mobile Technologies

?  Transformational Social Media initiatives

?  Different process, information systems and technology integration approaches used in Social Media initiatives

?  Barriers to awareness, adoption, and diffusion of Social Media initiatives

?  The development, implementation, control, and maintenance of Social Media initiatives

?  Policy and strategy for effective Social Media use in the Public Sector

Important Dates:

?  Submission Deadlines: March 2, 2016

?  Final Decisions: May 1, 2016

Kind Regards,
Sankar

Uthayasankar (Sankar) Sivarajah BSc (Hons), MSc, PhD, AFHEA
Lecturer in Operations Management
Twitter: @SankarSivarajah
Connect with me on Linkedin<https://www.linkedin.com/in/sankarsivarajah>, Twitter<https://twitter.com/SankarSivarajah>

Brunel University London
College of Business, Arts and Social Sciences
Brunel Business School

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