[AISWorld] AMCIS LAST CALL FOR PAPER: Renewed Focus on Strategic IT Service Management (ITSM) Deliverables

[Ahmad Alibabaee]

LAST CALL FOR PAPERS AMCIS 2017 (August 10-12, BOSTON, MA, USA)

Mini-Track: *Renewed Focus on Strategic IT Service Management (ITSM)
Deliverables*

Track: *Strategic and Competitive Use of Information Technology (SCUIT)*
*Track Chairs*
Jack D. Becker, University of North Texas, becker at unt.edu
M. Adam Mahmood, University of Texas-El Paso, mmahmood at utep.edu
Daniel Peak, University of North Texas, peak at unt.edu

*Mini-Track Description: *

ITSM is a customer-focused approach to delivering IT in the contemporary
corporation. ITSM can strengthen customer relationships, enhance customer
understanding of the services provided, and consistently deliver customer
value. Although ITSM is not new (its roots go back the Information
Technology Infrastructure Library [ITIL] in the 1980s), it is regaining
importance as CIOs struggle to increase the relevance of IT to both its
internal and external customers. ITSM-oriented leaders generally employ a
framework that defines the relationships of IT technical resources to the
services demanded by their users as well as defines the actual business
services that they provide. Rigorously employed service terminology (ITIL,
Version 3) clarifies the service to both the customer and the service
provider, delineating service offerings, service features, providers,
limitations, exclusions, eligibility, duration, cost, and service levels.
This mini-track also focuses on theoretical approaches to providing
strategic IT services, alignment of IT service deliverables with the
corporate strategic plan, and best practices.


Please *Harry....*
* March 1, 2017: Manuscript submissions DUE *1:00 PM EST (13:00)*


*Mini-track Chair: *
Ahmad Alibabaei, Shahid Beheshti University of Medical Sciences,
A.Alibabaei at sbmu.ac.ir

-- 
Ahmad Alibabaei
Ph.D, Industrial Engineering-Information Technology
Assistant Professor, Shahid Beheshti University of Medical Sciences,
Email: A.Alibabaei at Sbmu.ac.ir
Mobile: +98 912 3172746