[AISWorld] CfP ECIS 2018 (Track 24): Service Innovation, Engineering and Management

Böhmann, Prof. Dr. Tilo Tilo.Boehmann at uni-hamburg.de
Thu Oct 19 07:53:59 EDT 2017

+++ Apologies for cross-posting +++

CALL FOR PAPERS – ECIS 2018 Track #24

Service Innovation, Engineering and Management

26th European Conference on Information Systems (ECIS 2018)
June 23rd – 28th 2018 / Portsmouth, UK (http://www.ecis2018.eu)

Deadline for paper submissions:  November 27th 2017


Digitization is a strong driver for service-centric value creation and the proliferation of service-centric IT infrastructure. Thus, it is not surprising that an increasing number of activities of public and private organizations are engineered and managed as services, often creating innovations for economic growth and social welfare. This development is mirrored in the domain of information systems, which becomes evident in the use of services as the organizing logic for providing information systems (IS), in the use of services as an architectural paradigm (service-oriented-architecture, SOA), and in the development of Cloud/Internet-based services for data, information, processes, applications and infrastructures. Moreover, the increasing amalgamation of Information Communication Technology (ICT)-enabled services offer substantial opportunities for service innovation. 

Service systems are socio-technical systems focused on value co-creation. Thus, the information systems discipline is in a strong position to contribute service research across disciplines. Since the first inception of transdisciplinary service science about 15 years ago, the IS community has provided theory-rooted knowledge for engineering and managing services as well as leveraging IS for service innovation. This track at the same time, the advent and success of the service paradigm challenges previously established concepts in the IS discipline, such as the separation between B2B and B2C relationships, corporate IS and consumer IS, or internal IS and external services. The proliferation of a service society is an increasingly global phenomenon and marketplace that calls for relevant and rigorous research that reaches across traditional geographical and disciplinary boundaries. Service-focused research in IS thus needs to create and refine concepts, models, methods, and systems to reflect these developments. 

This track seeks to attract research from a diversity of research paradigms. Potential topics include, but are not limited to, the following:
- Service science and systems theories
- Digital services and transformation
- Service orientation, transformation and innovation
- Service business model innovation, Service platforms, markets and ecosystems
- IT service management and governance
- Service(-oriented) architecture, infrastructure and modularization 
- Novel technology enabled services, e.g., blockchain-based services, service interaction based on augmented/virtual reality and/or voice interfaces/assistants
- Online service delivery and experience
- Cyber physical systems and IS-enabled product-service systems
- Self-service technologies
- Service analytics, measurement and improvement
- Service systems engineering and Digital service design theory and methods	
- Open Service Systems (e.g. user-generated services, sharing economy services)
- IS and value co-creation/resource integration theories, models and methods
- Human and ethical issues, privacy and security of e-services
- Smart services


Tilo Böhmann, University of Hamburg, Germany
Roman Beck, IT University of Copenhagen, Denmark
Haluk Demirkan, University of Washington, USA


Rainer Alt, University of Leipzig, Germany
Henk Akkersmans, Tilburg University, Netherlands
Daniel Beverungen, University of Paderborn, Germany
Erwin Fielt, QUT, Australia 
Axel Korthaus, Victoria University, Australia
Christine Legner, University of Lausanne, Switzerland 
Jan Marco Leimeister, University of St. Gallen, Switzerland 
Lysanne Lessard, University of Ottawa, Canada
Martin Matzner, University of Erlangen-Nürnberg, Germany
Jens Poeppelbuss, University of Bochum, Germany
Gerhard Satzger, IBM/Karlsruhe Institute of Technology, Germany
Ada Scupola, Roskilde University, Denmark 
Fredrik Svahn, Chalmers University, Sweden 
Tuure Tuunanen, University of Jyväskylä, Finland
Falk Uebernickel, University of St. Gallen, Switzerland 
Lauri Wessel, Freie Universität Berlin, Germany
Fons Wijnhoven, University of Twente, Netherlands
Hanne Westh Nicolajsen, IT University of Copenhagen, Denmark

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