[AISWorld] Pacific Asia Journal of the Association for Information Systems Vol. 10 Issue 2

[Wei-Ting Chen]

Dear Colleagues,



On behalf of the Pacific Asia Journal of the Association for Information
Systems (PAJAIS), I am pleased to announce that Volume 10, Number 2, 2018
issue of PAJAIS is now available at the journal website: http://pajais.org/

PAJAIS is also available through AIS e-library:
http://aisel.aisnet.org/pajais/



*Table of Contents *



Editorial Introduction – Ten Years of Development

Ting-Peng Liang



Abstract

Ten years have passed since the inauguration of the Pacific Asia Journal of
the Association for Information Systems (PAJAIS), although it seems so
short. This is the last issue that I serve as the Editor in Chief.

The journal starts with the goal to help scholars in the region to explore
new topics, distribute research findings and share insightful knowledge.
After ten years of continuous publication, the journal has become
well-known in many countries and received an increasing number of
high-quality submissions. Since information technologies change very fast,
I intend to position this journal to be a timely publication platform so
that authors do not need to endure the lengthy review process. The
publication cycle from receiving the submission to paper publication is
usually controlled within one to one and half years, although we may not be
able to achieve that for every manuscript.
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1)     Face Challenging Perception and Media Feature Preference for The
Task of Delivering Bad News: A Cross-Cultural Comparison

Nan (Tina) Wang and Traci A. Carte



Abstract

Delivering bad news is a frequently occurring, unpleasant and challenging
communication task. Literature on bad news communication attributes the
challenge of delivering bad news to individuals’ concern about hurting
other’s face, a concept originated and dominant in China but applicable to
other cultures. As the interactions at the workplace become increasingly
computer-mediated, communication media may be leveraged to deliver bad
news. The existing literature offered some insights on technology
(including communication media) preference as well as cultural differences
in it. However, existing research focused on the technology aspect. This
study examines cultural differences in technology preference due to the
task aspect. Specifically, focusing on the task of delivering bad news,
this study distinguishes between the two mechanisms via which cultural
differences may emerge, i.e., task perception (i.e., face challenging
perception) and task response (in terms of media feature preference). Data
is collected using surveys from clients of a multinational public relations
company. Results show that there is no cultural difference (China versus
non-China) in face challenging perception, that individuals’ face
challenging perception increases their preference for high rehearsability
and for less natural symbol sets, and that, holding face challenging
perception constant, there is marginally supported cultural difference in
the preferences for rehearsability but no difference in the preference for
symbol sets. Theoretical and practical implications are discussed.



Keywords: Media preference, task-technology/media fit, culture, bad news
communication, face concern, task perception, task response, media feature

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2)     Intention to Provide Online Reviews: An Expectation-Confirmation
Model with Review Involvement

T Sai Vijay, Sanjeev Prashar and Sumeet Gupta



Abstract

Online reviews have become a good source of information for shoppers with
increase in e-commerce activity. Although research has examined various
factors behind customer online review posting behaviour, the role of online
reviews in further propagating online reviews has not been given enough
attention. In this study, we use the expectation-confirmation theory for
examining customer review posting behaviour based on their examination of
online reviews from other shoppers. The study reveals a few interesting and
counter-intuitive findings that add to research and practice in
understanding online review posting behaviour. The study also examines the
role of review involvement and its effect on shoppers’ behaviour. The
results show that shoppers are more inclined to write reviews when
confirmation leads to lower satisfaction. Theoretical and managerial
implications based on the findings have also been presented.



Keywords: Online reviews, Confirmation, Usefulness, Review involvement,
Expectation-confirmation theory

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3)     Adoption of Social Media Search Systems: An IS Success Model
Perspective

Mandy Yan Dang, Gavin Yulei Zhang and Hsinchun Chen



Abstract

The social media search system aims at providing an organized and
integrated access and search support to a massive amount of unstructured,
multilingual, user-generated content in an effective and efficient manner.
Previous research on social media analytics mainly focuses on developing
and applying advanced analysis methods and/or tools to make sense of the
large amount of user-generated data over the Internet. Relatively little
effort has been put to specifically examine the social media search system.
In this study, we utilize and apply the DeLone and McLean IS Success Model
to examine this type of systems. To do it, a lab experiment was conducted,
and the results showed that all causal relationships, except for
satisfaction to social benefit, specified in the DeLone and McLean IS
Success Model hold in the context of the large-scale, social media search
system. Specifically, we found that information quality and system quality
associated with the system could significantly influence both users’
intention to use and satisfaction toward it, both of which, in turn, had
significant impacts on users’ perceived individual benefit and social
benefit. In addition, satisfaction could significantly influence intention
to use the system.



Keywords: Social media search system, DeLone and McLean IS Success Model,
lab experiment

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4)     Explaining customer’s continuance intention to use mobile banking
apps with an integrative perspective of ECT and Self-determination theory

Rajeev Ranjan Kumar, D Israel and Garima Malik



Abstract

Digital payments evolve as the next generation system to take over the
global commerce landscape in the same manner in which internet and mobile
telephony had dominated the traditional communication domains. The use of
mobile banking apps has spurred the digital medium across the globe and
resulted in a fundamental shift in retailing practices. The purpose of this
paper is to comprehend various factors influencing the customer’s
continuance intention-behavior to use mobile banking apps. In this study,
we developed a research model that encompasses the attributes of
Expectation confirmation theory (ECT) and Self-determination theory (SDT).
The research model was tested using survey data collected from 744
respondents across various demographics and analyzed using structural
equation modeling (SEM) to understand the usage behavior of mobile banking
apps in a multi-faceted business environment. The various hypothesis of the
research model indicate that mobile banking apps continuance intention
usage behavior is strongly influenced by the satisfaction, intrinsic and
identified regulations, whereas satisfaction is influenced by the
expectation-confirmation, trust, and quality. The research findings reveal
that, “An enormous potential are available for marketing managers and
researchers to tape these opportunities and plan for continual and
sustainable growth of mobile banking apps. “



Keywords: Mobile banking apps, Continuance intention, Self-determined
regulations, Expectation confirmation, Satisfaction, Quality, and Trust



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Best Regards,

Dr. Ting-Peng Liang, Editor in Chief,

Pacific Asia Journal of the Association for Information Systems

Information Systems Department

College of Business Administration

Electronic Commerce Research Center
National Sun Yat-sen University
70 Lien-Hai Road, Kaohsiung 804 Taiwan
http://www.ecrc.nsysu.edu.tw/
TEL:886-7-5252000 ext 4781
FAX:886-7-5254504