[AISWorld] KM&EL CFP Special Issue on Visualizing User Experience and Stories: From Customer Journeys to Patient Experience Maps

[maggie wang]

Call for Papers

Knowledge Management & E-Learning (KM&EL)
Journal Metrics (Scopus):
2017 SJR: 0.489 | Ranking: 25/75 e-Learning | 372/1025 Education | 70/184
Management of Technology and Innovation
2017 CiteScore: 0.75 | Ranking: 476/979 Education | 115/169 Management of
Technology and Innovation

Special Issue on

Visualizing User Experience and Stories: From Customer Journeys to Patient
Experience Maps

Guest Editors

Prof. Andre W. Kushniruk
Professor and Director, School of Health Information Science,
University of Victoria, Victoria, Canada
Email: andrek at uvic.ca

Prof. Avi Parush
Professor, Industrial Engineering and Management,
Israel Institute of Technology, Haifa, Israel
Email: aparush at technion.ac.il

This special issue of the KM&EL international journal is dedicated to the
coverage of advances in depicting, documenting, and visualizing user
stories and experiences (using tools such as journey mapping and use case
design based on user stories) in a variety of domains, ranging from
business and education to medicine and healthcare. In recent years, user
story mapping and visualizations of user experience have become important
tools for understanding complex processes in the real world. These range
from graphical methods and approaches for characterizing and charting how
customers decide on purchasing and using commercial products, to ways of
mapping the experience of patients as they move through the health system
in response to their journey through a personal healthcare crisis, for
example, from diagnosis of a disease (such as cancer) through to treatment
and discharge from a hospital. The approaches allow for in-depth
understanding of the decisions, tasks, processes and problems encountered
in real-life complex activities as they occur over time. The objectives of
mapping out how users of systems or products move through the phases of
carrying out tasks are multi-fold. Such analysis can point out areas where
problems and bottlenecks are occurring in a process (such as in medical
care) that need to be rectified. In addition, such analysis can provide
strategic insight into where there are opportunities for improving key
processes, for example integrating technology or automation in novel ways,
and for envisaging new ways of designing and reengineering technical
solutions that solve problems in domains ranging from education to
healthcare. The approaches can also be applied to documenting the processes
that take place during training and education in order to improve the
effectiveness of educational interventions, both face-to-face and online.

In this call we invite papers that describe advances and innovations in use
of methods emerging from the general area of user journey mapping and
applied user stories for improving domains where understanding complex
processes from the user perspective is essential. These approaches have the
potential to lead to key insights into reengineering those complex
processes in ways that are effective, efficient and enjoyable in terms of
the users of those services or products.

The topics of interest include, but are not limited to:

• User journey mapping
• Patient journey mapping
• Customer journey mapping
• User stories and user story mapping
• Visualization of user experience and usability
• Application of mapping to educational applications
• Graphical approaches to understanding user experience and user interaction
• Novel user-centred approaches to gathering user requirements
• Scenario-based design approaches (based on user stories)
• Graphical approaches to representing processes from the user perspective
• Experience maps
• Service blueprints
• New ways of documenting the user experience
• Visualizing user interaction
• Graphical approaches to understanding the user experience

This issue is designed to elicit both theoretical and applied papers that
describe efforts to improve our understanding of the user experience in a
variety of domains, including complex areas such as healthcare. We are
particularly interested in how these approaches can be used to help in the
design and redesign of critical processes.

IMPORTANT DATES

Deadline for Submission: September 15, 2020
Notification of acceptance: October 31, 2020
Scheduled publication: December 2020 (Vol. 12. No. 4)

SUBMISSION INSTRUCTIONS

Electronic submission by email to Guest Editor is required (andrek at uvic.ca)

Papers must not have been published, accepted for publication, or presently
be under consideration for publication elsewhere. A standard double-blind
review process will be used for selecting papers to be published in this
special issue. Authors should follow the instructions outlined in the KM&EL
Website (see URLhttp://
www.kmel-journal.org/ojs/index.php/online-publication/about/submissions#onlineSubmissions
)

For more information about the KM&EL, please visit the web site:
http://www.kmel-journal.org/ojs/index.php/online-publication