[AISWorld] JSR 25(3) Issue TOC

[Ming-Hui Huang]

Journal of Service Research
Volume 25 Issue 3 (August 2022)

Table of Contents

Consumer Job Journeys
Lance A. Bettencourt, Colleen Harmeling, Yashoda Bhagwat-Rana, Mark B.
Houston
https://journals.sagepub.com/doi/abs/10.1177/10946705211032501

Building Reflexivity Using Service Design Methods
Josina Vink, Kaisa Koskela-Huotari
https://journals.sagepub.com/doi/full/10.1177/10946705211035004

Demand-Enhancing Services for Tangible Products in a Distribution System
With Online and Off-Line Channels
Guiomar Martín-Herrán, Simon Pierre Sigué
https://journals.sagepub.com/doi/abs/10.1177/10946705211022841

A Cross-National Service Strategy to Manage Product Returns: E-Tailers’
Return Policies and the Legitimating Role of the Institutional Environment
Jana Gäthke, Katja Gelbrich, Shan Chen
https://journals.sagepub.com/doi/full/10.1177/1094670521989440

Contract Length Determination in the B2B Service Industry: Role of Economic
Factors, Business Relationship, and Learning
Shanfei Feng, Trichy V. Krishnan
https://journals.sagepub.com/doi/abs/10.1177/10946705211032500

Toward Multisensory Customer Experiences: A Cross-Disciplinary Bibliometric
Review and Future Research Directions
Susan Stead, Ruud Wetzels, Martin Wetzels, Gaby Odekerken-Schröder, Dominik
Mahr
https://journals.sagepub.com/doi/abs/10.1177/10946705221079941

The Service-Profit Chain: Reflections, Revisions, and Reimaginations
Jens Hogreve, Anja Iseke, Klaus Derfuss
https://journals.sagepub.com/doi/full/10.1177/10946705211052410

It Went Downhill From There: The Spillover Effect from Previous Customer
Mistreatment on Frontline Employees’ Service Delivery
Yumeng Yue, Karyn L. Wang, Markus Growth
https://journals.sagepub.com/doi/10.1177/10946705211049098