[AISWorld] CFC-HANDBOOK ON ARTIFICIAL INTELLIGENCE AND SERVICES

[Ada Scupola]

Dear Colleagues,

Please find below the CFC for HANDBOOK ON ARTIFICIAL INTELLIGENCE AND SERVICES with new deadlines. Please consider sending an abstract.

Best

Ada Scupola


Call for Chapters

"HANDBOOK ON ARTIFICIAL INTELLIGENCE AND SERVICES"

to be published by Edward Elgar in 2023


Abstracts should be about 500 words
Final Chapters should be about 5,000-8000 words

Background
Artificial intelligence (AI) is increasingly attracting scholarly attention in service research.  AI, in fact, is getting more and more applied and used in service organizations, both private and public, thus impacting both the organizations and their interactions with customers/citizens. Although research on the intersection between AI and services is increasing, it remains an emerging and unexplored research field in terms of conceptual clarity, theoretical understanding and empirical studies as well as ethical, legal and policy issues. This handbook aims to provide a comprehensive overview and understanding of AI in service industries by collecting a rich body of studies investigating the phenomenon from theoretical and empirical perspectives. This handbook especially aims to provide state of the art conceptual and empirical research concerning uses and applications of AI in different service sectors and from different perspectives.

Topics of Interest

We seek chapters providing state of the art research within, but not limited to, the following broad themes. Both conceptual and empirical papers are welcome.

PART I: MAPPING CONCEPTUAL RESEARCH ON AI AND SERVICES


  *   Understanding the Intersection between Services and Artificial Intelligence
  *   Conceptualizing and Theorizing Artificial Intelligence and Services
  *   Analyzing Artificial Intelligence and Services
  *   AI and Value Creation
  *   Others

PART II: FRAMING ARTIFICIAL INTELLIGENCE TECHNOLOGIES IN THE CONTEXT OF SERVICES


·        AI and customer relationship management

·        AI and Service encounter

·        AI, services and the sociology of technology

·        AI and service innovation

·        AI and Back Office

·        AI and Front Office (e.g. Chat bot)

·        AI and self service

·        AI and Augmented Intelligence

·        AI and Employment in Services


PART III: EMPIRICAL STUDIES OF AI IN SERVICE SECTORS

·        AI and Manual services (e.g., repairing and maintenance of technical equipment, facilities management)

·        AI and Business Services (e.g., lawyers, accountant, etc.)

·        AI and Public services (e.g., elderly care, state and municipal services, libraries, education, health care services, taxation, etc.)

·        AI and Personal Services (e.g., tourism, medical services)

·        AI and service design

PART IV: AI AND ETHICAL ISSUES

  *   Algorithmic transparency/accountability/ explainability
  *   Privacy and data protection issues
  *   AI and Human Rights

PART V: AI AND POLICY AND GOVERNANCE ISSUES

  *   Governing AI
  *   AI risks and guidelines for AI
  *   Data-driven policy making
  *   AI-adoption and public value perspectives
  *   AI and representation of constituencies in public administration
  *   AI guidelines and compliance
  *   AI policy and regulation

PART VI: EMERGING THEMES

The chapters will undergo a review process where the authors may be invited to review other chapters.
Important Dates

Abstracts of 500 words due: October 10, 2022
Acceptance of Abstracts: October 30, 2022
Full Chapters due: March 1, 2023
Reviews to authors: April 15, 2023
Final Chapters due: June 15, 2023
Final Acceptance: July 15, 2023
Book published end of 2023

We consider organizing a workshop online or hybrid to discuss the abstract and/or the full chapters. Authors of accepted abstracts will be notified about this at a later point.


To submit your abstracts/chapters or for any question, please email one of the editors:



Prof. Ada Scupola, Roskilde University, Denmark, ada at ruc.dk<mailto:ada at ruc.dk>;

Prof. Anders Hansen Henten, Aalborg University, Denmark, henten at es.aau.dk<mailto:henten at es.aau.dk>;

Prof. Lars Fuglsang, Roskilde University, Denmark, fuglsang at ruc.dk<mailto:fuglsang at ruc.dk>;

Prof.  Jon Sundbo, Roskilde University, Denmark, sundbo at ruc.dk<mailto:sundbo at ruc.dk> .








Best Regards/Med venlig hilsen
Ada Scupola
Professor (MSO)
[RUC]

Roskilde University
Department of Social Science and Business
Universitetsvej 1
DK-4000 Roskilde
Telefon: +4546742598
ruc.dk
https://forskning.ruc.dk/da/persons/ada
https://forskning.ruc.dk/da/organisations/innovation-i-service-og-oplevelse
https://www.co-val.eu/
https://ruc.dk/forskningsprojekt/tvaerinstitutionel-platform-om-kunstig-intelligens-og-organisationer
facebook.com/ruc.dk
twitter.com/roskildeuni
instagram.com/roskildeuniversitet
Recent Publications

Scupola, A., & Mergel, I. (Accepteret/In press). Co-Production in Digital Transformation of Public Administration and Public Value Creation: The case of Denmark. Government Information Quarterly.

Scupola, A., & Nicolajsen, H. W. (Accepteret/In press). Enterprise Crowdsourcing and Organizational Culture: Lessons from an Engineering Consultancy. International Journal of e-Services and Mobile Applications, 13(2).

Hansen, A. V., Fuglsang, L., Gallouj, F., & Scupola, A. (2021). Social Entrepreneurs as change makers: expanding public service networks for social innovation. Public Management Review , Latest articles. https://doi.org/10.1080/14719037.2021.1916065

Engen, M., Fuglsang, L., Tuominen, T., Sundbo, J., Møller, J. K., Scupola, A., & Sørensen, F. (2021). Conceptualising Employee Involvement in Service Innovation: An Integrative Review. Journal of Service Management, 32(5), 702-751. https://doi.org/10.1108/JOSM-11-2019-0348

Nicolajsen, H. W., Matthiasen , L., & Scupola, A. (2019). IT-enabled Idea Competitions for Organizational Innovation: An Inquiry into Breakdowns and Adaptations. Creativity and Innovation Management, 28(4), 436-449. https://doi.org/10.1111/caim.12330

Scupola, A. (2018). Digital Transformation of Public Administration Services in Denmark: A Process Tracing Case Study. Nordic and Baltic Journal of Information and Communications Technologies, 2018(1), 261-284. https://doi.org/10.13052/nbjict1902-097X.2018.014

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