<p class="MsoNoSpacing" style="MARGIN: 0in 0in 0pt"><b style="mso-bidi-font-weight: normal"><span style="FONT-SIZE: 14pt; COLOR: red; FONT-FAMILY: 'Times New Roman','serif'">The contents of the latest issue of:</span></b></p>
<p class="MsoNoSpacing" style="MARGIN: 0in 0in 0pt"><b style="mso-bidi-font-weight: normal"><span style="FONT-SIZE: 14pt; COLOR: #00b050; FONT-FAMILY: 'Times New Roman','serif'">International Journal of Information Systems in the Service Sector (IJISSS)</span></b></p>
<p class="MsoNoSpacing" style="MARGIN: 0in 0in 0pt"><font face="Calibri" size="3">Official Publication of the Information Resources Management Association</font></p>
<p class="MsoNoSpacing" style="MARGIN: 0in 0in 0pt"><font face="Calibri" size="3">Volume 2, Issue 2, April-June 2010</font></p>
<p class="MsoNoSpacing" style="MARGIN: 0in 0in 0pt"><font face="Calibri" size="3">Published: Quarterly in Print and Electronically</font></p>
<p class="MsoNoSpacing" style="MARGIN: 0in 0in 0pt"><font face="Calibri" size="3">ISSN: 1935-5688 EISSN: 1935-5696</font></p>
<p class="MsoNoSpacing" style="MARGIN: 0in 0in 0pt"><font face="Calibri" size="3">Published by IGI Publishing, Hershey-New York, USA</font></p>
<p class="MsoNoSpacing" style="MARGIN: 0in 0in 0pt"><a href="file:///C:/Documents%20and%20Settings/wangj/My%20Documents/Joulrnals/IJService/www.igi-global.com/ijisss"><font face="Calibri" size="3">www.igi-global.com/ijisss</font></a></p>
<p class="MsoNoSpacing" style="MARGIN: 0in 0in 0pt"><font face="Calibri" size="3"> </font></p>
<p class="MsoNoSpacing" style="MARGIN: 0in 0in 0pt"><b style="mso-bidi-font-weight: normal"><font size="3"><font face="Calibri">PAPER ONE</font></font></b></p>
<p class="MsoNoSpacing" style="MARGIN: 0in 0in 0pt"><b style="mso-bidi-font-weight: normal"><font face="Calibri" size="3"> </font></b></p>
<p class="MsoNoSpacing" style="MARGIN: 0in 0in 0pt"><font face="Calibri" size="3">Temporal Aspects of Information Technology Use: Increasing Shift Work Effectiveness</font></p>
<p class="MsoNoSpacing" style="MARGIN: 0in 0in 0pt"><font face="Calibri" size="3"> </font></p>
<p class="MsoNoSpacing" style="MARGIN: 0in 0in 0pt"><font face="Calibri" size="3">Roslin Hauck, Illinois State University, USA<br>Sherry Thatcher, University of Louisville, USA<br>Suzanne Weisband, University of Arizona, USA</font></p>
<p class="MsoNoSpacing" style="MARGIN: 0in 0in 0pt"><font face="Calibri" size="3"> </font></p>
<p class="MsoNoSpacing" style="MARGIN: 0in 0in 0pt"><font size="3"><font face="Calibri">The dynamic nature of organizations and technologies require a comprehensive understanding of how organizational forms and information technology interact. While previous research and theories of information technology have investigated aspects such as organizational structure, individual and group behavior, and inter-organizational relationships, shift work, an important temporal aspect often found in service organizations, is surprisingly absent in the literature. The purpose of this paper is to examine the effect that shift work has on employee use and satisfaction with information technology. The results of a field study of a police organization indicate that information technology systems are valued differently by workers on different shifts. The authors discuss how this research helps advance theories of technology use and effectiveness (such as task-technology fit and technology acceptance model) and present important practical implications of this study for strategic alignment of technology in the areas of systems design, implementation, addressing the needs of peripheral workers, and resource management.<b style="mso-bidi-font-weight: normal"></b></font></font></p>
<p class="MsoNoSpacing" style="MARGIN: 0in 0in 0pt"><b style="mso-bidi-font-weight: normal"><font face="Calibri" size="3"> </font></b></p>
<p class="MsoNoSpacing" style="MARGIN: 0in 0in 0pt"><font face="Calibri" size="3">To obtain a copy of the entire article, click on the link below.</font></p>
<p class="MsoNoSpacing" style="MARGIN: 0in 0in 0pt"><a href="http://www.igi-global.com/Bookstore/Article.aspx?TitleId=43560"><font face="Calibri" size="3">http://www.igi-global.com/Bookstore/Article.aspx?TitleId=43560</font></a></p>
<p class="MsoNoSpacing" style="MARGIN: 0in 0in 0pt"><font face="Calibri" size="3"> </font></p>
<p class="MsoNoSpacing" style="MARGIN: 0in 0in 0pt"><b style="mso-bidi-font-weight: normal"><font size="3"><font face="Calibri">PAPER TWO</font></font></b></p>
<p class="MsoNoSpacing" style="MARGIN: 0in 0in 0pt"><b style="mso-bidi-font-weight: normal"><font face="Calibri" size="3"> </font></b></p>
<p class="MsoNoSpacing" style="MARGIN: 0in 0in 0pt"><font face="Calibri" size="3">Implementation Success Model in Government Agencies: A Case of a Centralized Identification System at NASA</font></p>
<p class="MsoNoSpacing" style="MARGIN: 0in 0in 0pt"><font face="Calibri" size="3"> </font></p>
<p class="MsoNoSpacing" style="MARGIN: 0in 0in 0pt"><font face="Calibri" size="3">Yair Levy, Nova Southeastern University, USA<br>Theon Danet, NASA Langley Research Center, USA</font></p>
<p class="MsoNoSpacing" style="MARGIN: 0in 0in 0pt"><font face="Calibri" size="3"> </font></p>
<p class="MsoNoSpacing" style="MARGIN: 0in 0in 0pt"><font size="3"><font face="Calibri">A recent presidential directive mandated that all U.S. government agencies establish a centralized identification system. This study investigated the impact of users’ involvement, resistance, and computer self-efficacy on the implementation success of a centralized identification system. Information System (IS) usage was the construct employed to measure IS implementation success. A survey instrument was developed based on existing measures from key IS literature. The results of this study indicated a strong reliability for the measures of all constructs (user involvement, computer self-efficacy, user’s resistance, and IS usage). Factor analysis was conducted using Principal Component Analysis (PCA) with Varimax rotation. Results of the PCA indicate that items of the constructs measured had high validity, while Cronbach’s Alpha for each factor demonstrates high reliability for all constructs measured. Additionally, results of a structural equations modeling analysis using Partial Least Square (PLS) indicate that computer self-efficacy and user involvement had positive significant impact on the implementation success. However, the results also demonstrated that user’s resistance had no significant impact on IS usage, while end user involvement had a strong negative impact on user’s resistance.<b style="mso-bidi-font-weight: normal"></b></font></font></p>
<p class="MsoNoSpacing" style="MARGIN: 0in 0in 0pt"><b style="mso-bidi-font-weight: normal"><font face="Calibri" size="3"> </font></b></p>
<p class="MsoNoSpacing" style="MARGIN: 0in 0in 0pt"><font face="Calibri" size="3">To obtain a copy of the entire article, click on the link below.</font></p>
<p class="MsoNoSpacing" style="MARGIN: 0in 0in 0pt"><a href="http://www.igi-global.com/Bookstore/Article.aspx?TitleId=43561"><font face="Calibri" size="3">http://www.igi-global.com/Bookstore/Article.aspx?TitleId=43561</font></a></p>
<p class="MsoNoSpacing" style="MARGIN: 0in 0in 0pt"><font face="Calibri" size="3"> </font></p>
<p class="MsoNoSpacing" style="MARGIN: 0in 0in 0pt"><b style="mso-bidi-font-weight: normal"><font size="3"><font face="Calibri">PAPER THREE</font></font></b></p>
<p class="MsoNoSpacing" style="MARGIN: 0in 0in 0pt"><font face="Calibri" size="3"> </font></p>
<p class="MsoNoSpacing" style="MARGIN: 0in 0in 0pt"><font face="Calibri" size="3">SERREA: A Semantic Management System for Retail Real Estate Agencies</font></p>
<p class="MsoNoSpacing" style="MARGIN: 0in 0in 0pt"><font face="Calibri" size="3"> </font></p>
<p class="MsoNoSpacing" style="MARGIN: 0in 0in 0pt"><font face="Calibri" size="3">Ángel García-Crespo, Universidad Carlos III de Madrid, Spain<br>Ricardo Colomo-Palacios, Universidad Carlos III de Madrid, Spain<br>Juan Gómez-Berbís, Universidad Carlos III de Madrid, Spain<br>
Fernando Martín, Universidad Carlos III de Madrid, Spain</font></p>
<p class="MsoNoSpacing" style="MARGIN: 0in 0in 0pt"><font face="Calibri" size="3"> </font></p>
<p class="MsoNoSpacing" style="MARGIN: 0in 0in 0pt"><font face="Calibri" size="3">In the scenario of market competition in the Retail Real Estate Agencies (RREA) business, having exact information regarding properties in supply and their associated demand is a differentiating factor for organizations. The Semantic Web represents an opportunity to create extensible services that hold precise information concerning these types of markets. The objective of the current initiative is to use this market data as a competitive advantage for organizations. In this article, the authors propose SERREA, a management system for RREA based on semantics and constructed using Web Services, which has been implemented successfully in one of the leading agencies in Spain. The goal of this paper is to show how RREA benefits from using Semantic Technologies in the context of their business operations.</font></p>
<p class="MsoNoSpacing" style="MARGIN: 0in 0in 0pt"><font face="Calibri" size="3"> </font></p>
<p class="MsoNoSpacing" style="MARGIN: 0in 0in 0pt"><font face="Calibri" size="3">To obtain a copy of the entire article, click on the link below.</font></p>
<p class="MsoNoSpacing" style="MARGIN: 0in 0in 0pt"><a href="http://www.igi-global.com/Bookstore/Article.aspx?TitleId=43562"><font face="Calibri" size="3">http://www.igi-global.com/Bookstore/Article.aspx?TitleId=43562</font></a></p>
<p class="MsoNoSpacing" style="MARGIN: 0in 0in 0pt"><font face="Calibri" size="3"> </font></p>
<p class="MsoNoSpacing" style="MARGIN: 0in 0in 0pt"><b style="mso-bidi-font-weight: normal"><font size="3"><font face="Calibri">PAPER FOUR</font></font></b></p>
<p class="MsoNoSpacing" style="MARGIN: 0in 0in 0pt"><b style="mso-bidi-font-weight: normal"><font face="Calibri" size="3"> </font></b></p>
<p class="MsoNoSpacing" style="MARGIN: 0in 0in 0pt"><font face="Calibri" size="3">Mass Customisation Models for Travel and Tourism Information e-Services: Interrelationships Between Systems Design and Customer Value</font></p>
<p class="MsoNoSpacing" style="MARGIN: 0in 0in 0pt"><font face="Calibri" size="3"> </font></p>
<p class="MsoNoSpacing" style="MARGIN: 0in 0in 0pt"><font face="Calibri" size="3">Marianna Sigala, Democritus University, Greece</font></p>
<p class="MsoNoSpacing" style="MARGIN: 0in 0in 0pt"><font face="Calibri" size="3"> </font></p>
<p class="MsoNoSpacing" style="MARGIN: 0in 0in 0pt"><font size="3"><font face="Calibri">Online travel firms exploit current ICT advances for developing mass customization (MC) capabilities and addressing the needs of the sophisticated travellers. However, studies investigating MC in services and specifically in tourism are limited. By adopting a customer-focused approach, this paper addresses this gap by analysing the following issues: a) the ICT and product dimensions that online firms can customise for developing and implementing different MC models; and b) the customer value and benefits provided by the different MC models. After reviewing and illustrating the interrelationships of studies coming from the fields of customer value, MC and IS design, the author proposes a customer value based framework for developing MC models. The applicability and practical implications of this framework are demonstrated by analysing the MC practices of three online travel cyberintermediaries. Finally, the paper summarises the formulation of research propositions investigating the influence of users’ characteristics on the customer value and benefits sought by MC practices and on the design of the IS platforms supporting MC services.<b style="mso-bidi-font-weight: normal"></b></font></font></p>
<p class="MsoNoSpacing" style="MARGIN: 0in 0in 0pt"><font face="Calibri" size="3"> </font></p>
<p class="MsoNoSpacing" style="MARGIN: 0in 0in 0pt"><font face="Calibri" size="3">To obtain a copy of the entire article, click on the link below.</font></p>
<p class="MsoNoSpacing" style="MARGIN: 0in 0in 0pt"><a href="http://www.igi-global.com/Bookstore/Article.aspx?TitleId=43563"><font face="Calibri" size="3">http://www.igi-global.com/Bookstore/Article.aspx?TitleId=43563</font></a></p>
<p class="MsoNoSpacing" style="MARGIN: 0in 0in 0pt"><font face="Calibri" size="3"> </font></p>
<p class="MsoNoSpacing" style="MARGIN: 0in 0in 0pt"><b style="mso-bidi-font-weight: normal"><font size="3"><font face="Calibri">PAPER FIVE</font></font></b></p>
<p class="MsoNoSpacing" style="MARGIN: 0in 0in 0pt"><b style="mso-bidi-font-weight: normal"><font face="Calibri" size="3"> </font></b></p>
<p class="MsoNoSpacing" style="MARGIN: 0in 0in 0pt"><font face="Calibri" size="3">Technology Fears: A Study of e-Commerce Loyalty Perception by Jordanian Customers</font></p>
<p class="MsoNoSpacing" style="MARGIN: 0in 0in 0pt"><font face="Calibri" size="3"> </font></p>
<p class="MsoNoSpacing" style="MARGIN: 0in 0in 0pt"><font face="Calibri" size="3">Ahmad Khasawneh, Hashemite University, Jordan<br>Mohammad Bsoul, Hashemite University, Jordan<br>Ibrahim Obeidat, Hashemite University, Jordan<br>
Iyad Al Azzam, Yarmouk University, Jordan</font></p>
<p class="MsoNoSpacing" style="MARGIN: 0in 0in 0pt"><font face="Calibri" size="3"> </font></p>
<p class="MsoNoSpacing" style="MARGIN: 0in 0in 0pt"><font size="3"><font face="Calibri">The Internet and all other types of networks have changed life in general and doing business in particular, and as a result, many companies are now conducting and transferring their businesses online. In this paper, the authors evaluate whether loyalty issues are the major obstacles to the growth of e-commerce in Jordan. A survey conducted for the study reveals that technology fears are major barriers to loyalty in Internet banking and e-commerce activities among consumers. The results suggest that unless the technology fears of adopters are acknowledged, some of them are not successful.<b style="mso-bidi-font-weight: normal"></b></font></font></p>
<p class="MsoNoSpacing" style="MARGIN: 0in 0in 0pt"><font face="Calibri" size="3"> </font></p>
<p class="MsoNoSpacing" style="MARGIN: 0in 0in 0pt"><font face="Calibri" size="3">To obtain a copy of the entire article, click on the link below.</font></p>
<p class="MsoNoSpacing" style="MARGIN: 0in 0in 0pt"><a href="http://www.igi-global.com/Bookstore/Article.aspx?TitleId=43564"><font face="Calibri" size="3">http://www.igi-global.com/Bookstore/Article.aspx?TitleId=43564</font></a></p>
<p class="MsoNoSpacing" style="MARGIN: 0in 0in 0pt"><font face="Calibri" size="3"> </font></p>
<p class="MsoNoSpacing" style="MARGIN: 0in 0in 0pt"><font face="Calibri" size="3">*****************************************************</font></p>
<p class="MsoNoSpacing" style="MARGIN: 0in 0in 0pt"><font face="Calibri" size="3">For full copies of the above articles, check for this issue of the <b style="mso-bidi-font-weight: normal">International Journal of Information Systems and in the Service Sector (IJISSS)</b> in your institution's library. This journal is also included in the IGI Global aggregated “<b style="mso-bidi-font-weight: normal">InfoSci-Journals</b>” database: </font><a href="http://www.infosci-journals.com/"><font face="Calibri" size="3">http://www.infosci-journals.com</font></a><font face="Calibri" size="3">. </font></p>
<p class="MsoNoSpacing" style="MARGIN: 0in 0in 0pt"><font face="Calibri" size="3">*****************************************************</font></p>
<p class="MsoNoSpacing" style="MARGIN: 0in 0in 0pt"><font face="Calibri" size="3"> </font></p>
<p class="MsoNoSpacing" style="MARGIN: 0in 0in 0pt"><b style="mso-bidi-font-weight: normal"><font size="3"><font face="Calibri">CALL FOR PAPERS</font></font></b></p>
<p class="MsoNoSpacing" style="MARGIN: 0in 0in 0pt"><font face="Calibri" size="3"> </font></p>
<p class="MsoNoSpacing" style="MARGIN: 0in 0in 0pt"><font face="Calibri" size="3">Mission of IJISSS: </font></p>
<p class="MsoNoSpacing" style="MARGIN: 0in 0in 0pt"><font face="Calibri" size="3"> </font></p>
<p class="MsoNoSpacing" style="MARGIN: 0in 0in 0pt"><font face="Calibri" size="3">The <b style="mso-bidi-font-weight: normal">International Journal of Information Systems in the Service Sector (IJISSS)</b> provides a significant channel for practitioners and researchers (from both public and private areas of the service sector), software developers, and vendors to contribute and circulate ground-breaking work and shape future directions for research. IJISSS assists industrial professionals in applying various advanced information technologies. It explains the relationship between the advancement of the service sector and the evolution of information systems.</font></p>
<p class="MsoNoSpacing" style="MARGIN: 0in 0in 0pt"><font face="Calibri" size="3"> </font></p>
<p class="MsoNoSpacing" style="MARGIN: 0in 0in 0pt"><font face="Calibri" size="3">Coverage of IJISSS:</font></p>
<p class="MsoNoSpacing" style="MARGIN: 0in 0in 0pt"><font face="Calibri" size="3"> </font></p>
<p class="MsoNoSpacing" style="MARGIN: 0in 0in 0pt 0.5in; TEXT-INDENT: -0.25in; mso-list: l0 level1 lfo1"><span style="FONT-FAMILY: Symbol; mso-fareast-font-family: Symbol; mso-bidi-font-family: Symbol"><span style="mso-list: Ignore"><font size="3">·</font><span style="FONT: 7pt 'Times New Roman'"> </span></span></span><font face="Calibri" size="3">Business services </font></p>
<p class="MsoNoSpacing" style="MARGIN: 0in 0in 0pt 0.5in; TEXT-INDENT: -0.25in; mso-list: l0 level1 lfo1"><span style="FONT-FAMILY: Symbol; mso-fareast-font-family: Symbol; mso-bidi-font-family: Symbol"><span style="mso-list: Ignore"><font size="3">·</font><span style="FONT: 7pt 'Times New Roman'"> </span></span></span><font face="Calibri" size="3">Creative problem solving </font></p>
<p class="MsoNoSpacing" style="MARGIN: 0in 0in 0pt 0.5in; TEXT-INDENT: -0.25in; mso-list: l0 level1 lfo1"><span style="FONT-FAMILY: Symbol; mso-fareast-font-family: Symbol; mso-bidi-font-family: Symbol"><span style="mso-list: Ignore"><font size="3">·</font><span style="FONT: 7pt 'Times New Roman'"> </span></span></span><font face="Calibri" size="3">Customer value and customer relationship management </font></p>
<p class="MsoNoSpacing" style="MARGIN: 0in 0in 0pt 0.5in; TEXT-INDENT: -0.25in; mso-list: l0 level1 lfo1"><span style="FONT-FAMILY: Symbol; mso-fareast-font-family: Symbol; mso-bidi-font-family: Symbol"><span style="mso-list: Ignore"><font size="3">·</font><span style="FONT: 7pt 'Times New Roman'"> </span></span></span><font face="Calibri" size="3">Data warehousing and mining in services </font></p>
<p class="MsoNoSpacing" style="MARGIN: 0in 0in 0pt 0.5in; TEXT-INDENT: -0.25in; mso-list: l0 level1 lfo1"><span style="FONT-FAMILY: Symbol; mso-fareast-font-family: Symbol; mso-bidi-font-family: Symbol"><span style="mso-list: Ignore"><font size="3">·</font><span style="FONT: 7pt 'Times New Roman'"> </span></span></span><font face="Calibri" size="3">Decision making under uncertainty </font></p>
<p class="MsoNoSpacing" style="MARGIN: 0in 0in 0pt 0.5in; TEXT-INDENT: -0.25in; mso-list: l0 level1 lfo1"><span style="FONT-FAMILY: Symbol; mso-fareast-font-family: Symbol; mso-bidi-font-family: Symbol"><span style="mso-list: Ignore"><font size="3">·</font><span style="FONT: 7pt 'Times New Roman'"> </span></span></span><font face="Calibri" size="3">Decision-support systems </font></p>
<p class="MsoNoSpacing" style="MARGIN: 0in 0in 0pt 0.5in; TEXT-INDENT: -0.25in; mso-list: l0 level1 lfo1"><span style="FONT-FAMILY: Symbol; mso-fareast-font-family: Symbol; mso-bidi-font-family: Symbol"><span style="mso-list: Ignore"><font size="3">·</font><span style="FONT: 7pt 'Times New Roman'"> </span></span></span><font face="Calibri" size="3">Economic analysis and organizational behavior </font></p>
<p class="MsoNoSpacing" style="MARGIN: 0in 0in 0pt 0.5in; TEXT-INDENT: -0.25in; mso-list: l0 level1 lfo1"><span style="FONT-FAMILY: Symbol; mso-fareast-font-family: Symbol; mso-bidi-font-family: Symbol"><span style="mso-list: Ignore"><font size="3">·</font><span style="FONT: 7pt 'Times New Roman'"> </span></span></span><font face="Calibri" size="3">E-business in service industries </font></p>
<p class="MsoNoSpacing" style="MARGIN: 0in 0in 0pt 0.5in; TEXT-INDENT: -0.25in; mso-list: l0 level1 lfo1"><span style="FONT-FAMILY: Symbol; mso-fareast-font-family: Symbol; mso-bidi-font-family: Symbol"><span style="mso-list: Ignore"><font size="3">·</font><span style="FONT: 7pt 'Times New Roman'"> </span></span></span><font face="Calibri" size="3">Forecasting, planning, scheduling, and control </font></p>
<p class="MsoNoSpacing" style="MARGIN: 0in 0in 0pt 0.5in; TEXT-INDENT: -0.25in; mso-list: l0 level1 lfo1"><span style="FONT-FAMILY: Symbol; mso-fareast-font-family: Symbol; mso-bidi-font-family: Symbol"><span style="mso-list: Ignore"><font size="3">·</font><span style="FONT: 7pt 'Times New Roman'"> </span></span></span><font face="Calibri" size="3">Green service and sustainability </font></p>
<p class="MsoNoSpacing" style="MARGIN: 0in 0in 0pt 0.5in; TEXT-INDENT: -0.25in; mso-list: l0 level1 lfo1"><span style="FONT-FAMILY: Symbol; mso-fareast-font-family: Symbol; mso-bidi-font-family: Symbol"><span style="mso-list: Ignore"><font size="3">·</font><span style="FONT: 7pt 'Times New Roman'"> </span></span></span><font face="Calibri" size="3">Hospitality and tourism information systems </font></p>
<p class="MsoNoSpacing" style="MARGIN: 0in 0in 0pt 0.5in; TEXT-INDENT: -0.25in; mso-list: l0 level1 lfo1"><span style="FONT-FAMILY: Symbol; mso-fareast-font-family: Symbol; mso-bidi-font-family: Symbol"><span style="mso-list: Ignore"><font size="3">·</font><span style="FONT: 7pt 'Times New Roman'"> </span></span></span><font face="Calibri" size="3">Information technology in services </font></p>
<p class="MsoNoSpacing" style="MARGIN: 0in 0in 0pt 0.5in; TEXT-INDENT: -0.25in; mso-list: l0 level1 lfo1"><span style="FONT-FAMILY: Symbol; mso-fareast-font-family: Symbol; mso-bidi-font-family: Symbol"><span style="mso-list: Ignore"><font size="3">·</font><span style="FONT: 7pt 'Times New Roman'"> </span></span></span><font face="Calibri" size="3">Knowledge management </font></p>
<p class="MsoNoSpacing" style="MARGIN: 0in 0in 0pt 0.5in; TEXT-INDENT: -0.25in; mso-list: l0 level1 lfo1"><span style="FONT-FAMILY: Symbol; mso-fareast-font-family: Symbol; mso-bidi-font-family: Symbol"><span style="mso-list: Ignore"><font size="3">·</font><span style="FONT: 7pt 'Times New Roman'"> </span></span></span><font face="Calibri" size="3">Logistics network configuration </font></p>
<p class="MsoNoSpacing" style="MARGIN: 0in 0in 0pt 0.5in; TEXT-INDENT: -0.25in; mso-list: l0 level1 lfo1"><span style="FONT-FAMILY: Symbol; mso-fareast-font-family: Symbol; mso-bidi-font-family: Symbol"><span style="mso-list: Ignore"><font size="3">·</font><span style="FONT: 7pt 'Times New Roman'"> </span></span></span><font face="Calibri" size="3">Matching supply with demand </font></p>
<p class="MsoNoSpacing" style="MARGIN: 0in 0in 0pt 0.5in; TEXT-INDENT: -0.25in; mso-list: l0 level1 lfo1"><span style="FONT-FAMILY: Symbol; mso-fareast-font-family: Symbol; mso-bidi-font-family: Symbol"><span style="mso-list: Ignore"><font size="3">·</font><span style="FONT: 7pt 'Times New Roman'"> </span></span></span><font face="Calibri" size="3">Multiple-objective decision making </font></p>
<p class="MsoNoSpacing" style="MARGIN: 0in 0in 0pt 0.5in; TEXT-INDENT: -0.25in; mso-list: l0 level1 lfo1"><span style="FONT-FAMILY: Symbol; mso-fareast-font-family: Symbol; mso-bidi-font-family: Symbol"><span style="mso-list: Ignore"><font size="3">·</font><span style="FONT: 7pt 'Times New Roman'"> </span></span></span><font face="Calibri" size="3">Optimization of service systems </font></p>
<p class="MsoNoSpacing" style="MARGIN: 0in 0in 0pt 0.5in; TEXT-INDENT: -0.25in; mso-list: l0 level1 lfo1"><span style="FONT-FAMILY: Symbol; mso-fareast-font-family: Symbol; mso-bidi-font-family: Symbol"><span style="mso-list: Ignore"><font size="3">·</font><span style="FONT: 7pt 'Times New Roman'"> </span></span></span><font face="Calibri" size="3">Performance measures and quality control </font></p>
<p class="MsoNoSpacing" style="MARGIN: 0in 0in 0pt 0.5in; TEXT-INDENT: -0.25in; mso-list: l0 level1 lfo1"><span style="FONT-FAMILY: Symbol; mso-fareast-font-family: Symbol; mso-bidi-font-family: Symbol"><span style="mso-list: Ignore"><font size="3">·</font><span style="FONT: 7pt 'Times New Roman'"> </span></span></span><font face="Calibri" size="3">Public service management </font></p>
<p class="MsoNoSpacing" style="MARGIN: 0in 0in 0pt 0.5in; TEXT-INDENT: -0.25in; mso-list: l0 level1 lfo1"><span style="FONT-FAMILY: Symbol; mso-fareast-font-family: Symbol; mso-bidi-font-family: Symbol"><span style="mso-list: Ignore"><font size="3">·</font><span style="FONT: 7pt 'Times New Roman'"> </span></span></span><font face="Calibri" size="3">Revenue and risk management </font></p>
<p class="MsoNoSpacing" style="MARGIN: 0in 0in 0pt 0.5in; TEXT-INDENT: -0.25in; mso-list: l0 level1 lfo1"><span style="FONT-FAMILY: Symbol; mso-fareast-font-family: Symbol; mso-bidi-font-family: Symbol"><span style="mso-list: Ignore"><font size="3">·</font><span style="FONT: 7pt 'Times New Roman'"> </span></span></span><font face="Calibri" size="3">Self-service systems </font></p>
<p class="MsoNoSpacing" style="MARGIN: 0in 0in 0pt 0.5in; TEXT-INDENT: -0.25in; mso-list: l0 level1 lfo1"><span style="FONT-FAMILY: Symbol; mso-fareast-font-family: Symbol; mso-bidi-font-family: Symbol"><span style="mso-list: Ignore"><font size="3">·</font><span style="FONT: 7pt 'Times New Roman'"> </span></span></span><font face="Calibri" size="3">Service business models </font></p>
<p class="MsoNoSpacing" style="MARGIN: 0in 0in 0pt 0.5in; TEXT-INDENT: -0.25in; mso-list: l0 level1 lfo1"><span style="FONT-FAMILY: Symbol; mso-fareast-font-family: Symbol; mso-bidi-font-family: Symbol"><span style="mso-list: Ignore"><font size="3">·</font><span style="FONT: 7pt 'Times New Roman'"> </span></span></span><font face="Calibri" size="3">Service information systems </font></p>
<p class="MsoNoSpacing" style="MARGIN: 0in 0in 0pt 0.5in; TEXT-INDENT: -0.25in; mso-list: l0 level1 lfo1"><span style="FONT-FAMILY: Symbol; mso-fareast-font-family: Symbol; mso-bidi-font-family: Symbol"><span style="mso-list: Ignore"><font size="3">·</font><span style="FONT: 7pt 'Times New Roman'"> </span></span></span><font face="Calibri" size="3">Service oriented architecture </font></p>
<p class="MsoNoSpacing" style="MARGIN: 0in 0in 0pt 0.5in; TEXT-INDENT: -0.25in; mso-list: l0 level1 lfo1"><span style="FONT-FAMILY: Symbol; mso-fareast-font-family: Symbol; mso-bidi-font-family: Symbol"><span style="mso-list: Ignore"><font size="3">·</font><span style="FONT: 7pt 'Times New Roman'"> </span></span></span><font face="Calibri" size="3">Service oriented computing </font></p>
<p class="MsoNoSpacing" style="MARGIN: 0in 0in 0pt 0.5in; TEXT-INDENT: -0.25in; mso-list: l0 level1 lfo1"><span style="FONT-FAMILY: Symbol; mso-fareast-font-family: Symbol; mso-bidi-font-family: Symbol"><span style="mso-list: Ignore"><font size="3">·</font><span style="FONT: 7pt 'Times New Roman'"> </span></span></span><font face="Calibri" size="3">Service practice, productivity, and innovation </font></p>
<p class="MsoNoSpacing" style="MARGIN: 0in 0in 0pt 0.5in; TEXT-INDENT: -0.25in; mso-list: l0 level1 lfo1"><span style="FONT-FAMILY: Symbol; mso-fareast-font-family: Symbol; mso-bidi-font-family: Symbol"><span style="mso-list: Ignore"><font size="3">·</font><span style="FONT: 7pt 'Times New Roman'"> </span></span></span><font face="Calibri" size="3">Service systems simulation </font></p>
<p class="MsoNoSpacing" style="MARGIN: 0in 0in 0pt 0.5in; TEXT-INDENT: -0.25in; mso-list: l0 level1 lfo1"><span style="FONT-FAMILY: Symbol; mso-fareast-font-family: Symbol; mso-bidi-font-family: Symbol"><span style="mso-list: Ignore"><font size="3">·</font><span style="FONT: 7pt 'Times New Roman'"> </span></span></span><font face="Calibri" size="3">Solid or soft modeling and analysis </font></p>
<p class="MsoNoSpacing" style="MARGIN: 0in 0in 0pt 0.5in; TEXT-INDENT: -0.25in; mso-list: l0 level1 lfo1"><span style="FONT-FAMILY: Symbol; mso-fareast-font-family: Symbol; mso-bidi-font-family: Symbol"><span style="mso-list: Ignore"><font size="3">·</font><span style="FONT: 7pt 'Times New Roman'"> </span></span></span><font face="Calibri" size="3">Strategic information systems and strategic alliances </font></p>
<p class="MsoNoSpacing" style="MARGIN: 0in 0in 0pt 0.5in; TEXT-INDENT: -0.25in; mso-list: l0 level1 lfo1"><span style="FONT-FAMILY: Symbol; mso-fareast-font-family: Symbol; mso-bidi-font-family: Symbol"><span style="mso-list: Ignore"><font size="3">·</font><span style="FONT: 7pt 'Times New Roman'"> </span></span></span><font face="Calibri" size="3">Supplier relationship management </font></p>
<p class="MsoNoSpacing" style="MARGIN: 0in 0in 0pt 0.5in; TEXT-INDENT: -0.25in; mso-list: l0 level1 lfo1"><span style="FONT-FAMILY: Symbol; mso-fareast-font-family: Symbol; mso-bidi-font-family: Symbol"><span style="mso-list: Ignore"><font size="3">·</font><span style="FONT: 7pt 'Times New Roman'"> </span></span></span><font face="Calibri" size="3">System analysis of service industry </font></p>
<p class="MsoNoSpacing" style="MARGIN: 0in 0in 0pt 0.5in; TEXT-INDENT: -0.25in; mso-list: l0 level1 lfo1"><span style="FONT-FAMILY: Symbol; mso-fareast-font-family: Symbol; mso-bidi-font-family: Symbol"><span style="mso-list: Ignore"><font size="3">·</font><span style="FONT: 7pt 'Times New Roman'"> </span></span></span><font face="Calibri" size="3">Web services</font></p>
<p class="MsoNoSpacing" style="MARGIN: 0in 0in 0pt"><font face="Calibri" size="3"> </font></p>
<p class="MsoNoSpacing" style="MARGIN: 0in 0in 0pt"><font face="Calibri" size="3">Interested authors should consult the journal's manuscript submission guidelines at </font><a href="file:///C:/Documents%20and%20Settings/wangj/My%20Documents/Joulrnals/IJService/www.igi-global.com/ijisss"><font face="Calibri" size="3">www.igi-global.com/ijisss</font></a><font face="Calibri" size="3">.</font></p>
<p class="MsoNoSpacing" style="MARGIN: 0in 0in 0pt"><font face="Calibri" size="3"> </font></p>
<p class="MsoNoSpacing" style="MARGIN: 0in 0in 0pt"><font face="Calibri" size="3">All inquiries and submissions should be sent to:</font></p>
<p class="MsoNoSpacing" style="MARGIN: 0in 0in 0pt"><font face="Calibri" size="3">Editor-in-Chief: John Wang at </font><a href="mailto:j.john.wang@gmail.com"><font face="Calibri" size="3">j.john.wang@gmail.com</font></a></p>
<p class="MsoNoSpacing" style="MARGIN: 0in 0in 0pt"><span style="FONT-SIZE: 12pt; FONT-FAMILY: 'Times New Roman','serif'"> </span></p>