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<P class=DatabaseFormattingFix><SPAN><B>Submission Due Date: April 30,
2011<BR><BR>Special Issue On: Knowledge Sharing in Dynamic Labour Markets in the
Service Sector: The Role of Information Systems</B></SPAN></P>
<P class=DatabaseFormattingFix><SPAN><STRONG>Journal: </STRONG><SPAN
lang=EN-US><FONT face="Times New Roman"><STRONG>International Journal of
Information Systems in the Service Sector
(IJISSS)<o:p></o:p></STRONG></FONT></SPAN></P>
<P class=DatabaseFormattingFix><STRONG>Guest Editors: Kalotina Chalkiti and
Marianna Sigala </STRONG><BR><BR><B>Introduction</B><BR><BR>Knowledge is the
lifeblood of the service sector and information systems have traditionally
supported knowledge management practices. Information systems research has
offered valuable insights into technologies and systems that support knowledge
management practices such as knowledge sharing. However, as the service sector
industries (such as tourism, retailing and banking) are becoming increasingly
dynamic labour contexts due to inevitable staff turnover or labour mobility, it
is important to understand how information systems and technologies can support
knowledge management practices such as knowledge sharing. <BR><BR>Current
literature has argued that labour instability is, to a large extent, detrimental
to knowledge sharing strategies. Consequently, practitioners are advised to
engage in staff and/or knowledge retention strategies. Similar assumptions are
noted in information systems literature such as the need for specialized
personnel to manage knowledge repositories, technologies supporting communities
of practice. As staff and knowledge retention strategies are difficult to apply
in the contemporary service sector due to workforce transience, with particular
regions further amplifying these labour movement intentions, it is important
that both researchers and practitioners understand how information systems can
be exploited for supporting knowledge sharing.<BR><BR><B>Objective of the
Special Issue</B><BR><BR>The aim of this special issue is to understand how
information systems can support knowledge sharing in dynamic labour markets
within the service sector. This is an important topic as contemporary workforce
appears to be more mobile than ever. For example, the current heavy use of
flexible labour strategies for aligning labour supply to the irregular demand
faced by service firms, further increases labour instability (e.g. shift work,
casual employees). Knowledge sharing is a critical component of collaboration
between employees, as well as a vital factor for new service development.
Further research is required to explore these issues and trigger the discussion
on a range of other organizational topics that might require changes or
revisions in light of inevitable labour instability. Similarly, practitioners
require practical and easily implementable solutions to support the use of
information systems and assist knowledge sharing between employees who cannot be
retained and/or are employed on short-term contracts.<BR><BR>Recently completed
research on knowledge sharing strategies between hospitality employees in the
dynamic labour environment of Darwin, Australia, suggests the need for knowledge
sharing that is promoted and nurtured by both employers and employees. For
example, employers provide a supportive environment with a range of information
systems and employees through a multi-adaptation process (adapting to the place,
hospitality industry, hotel and colleagues) foster collaboration and knowledge
sharing in dynamic teams. This research showed how knowledge sharing manifested
in one specific service and geographical environment—hospitality industry in
Darwin, Australia. Considering that knowledge sharing was critically influenced
by employee’s characteristics (e.g. employment motivations), as well as the
characteristics of the place, (e.g. transient and tropical destination) it is
fair to suggest that in different places and service contexts with different
employees knowledge sharing may look entirely different. One cannot generalise
these results to another context, which in turn highlights the necessity to do
further research. This is also another goal of this special issue. By exploring
these differences through a collection of contributions, together we will be
able to engage in a thought provoking discussion that will frame future research
activities and present practitioners with feasible and viable solutions that
acknowledge and respect the particularities of both their place (tourist
destination) and employees.<BR><BR><B>Recommended Topics</B><BR><BR>Topics to be
discussed in this special issue include (but are not limited to) the
following:<BR><BR></P>
<UL>
<LI>Generation Y, technodemographics (profile of technology usage) and
knowledge sharing
<LI>Inter- and intra-organisational knowledge sharing strategies and the
role/impact of IS applications
<LI>Knowledge management systems and flexible labour strategies
<LI>Knowledge sharing processes and IS applications in different geographical
contexts and service industries
<LI>Mobile workforce and information systems utilisation
<LI>New service and/or product development, knowledge sharing and information
systems (IS) </LI></UL>
<DIV><BR><B>Submission</B><BR><BR>Researchers and practitioners are invited to
submit papers for this special theme issue on Knowledge Sharing in Dynamic
Labour Markets in the Service Sector: The Role of Information Systems on or
before 30 April 2011. All submissions must be original and may not be under
review by another publication. INTERESTED AUTHORS SHOULD CONSULT THE JOURNAL’S
GUIDELINES FOR MANUSCRIPT SUBMISSIONS at <A
title="http://www.igi-global.com/Files/AuthorEditor/guidelinessubmission.pdf
CTRL + κλικ για μετάβαση στη σύνδεση"
href="http://www.igi-global.com/Files/AuthorEditor/guidelinessubmission.pdf">http://www.igi-global.com/Files/AuthorEditor/guidelinessubmission.pdf</A>.
All submitted papers will be reviewed on a double-blind, peer review basis.
Papers must follow APA style for reference citations.<BR><BR><B>All submissions
and inquiries should be directed to the attention of:</B></DIV>
<DIV><STRONG></STRONG><BR> </DIV>
<P style="MARGIN: 0cm 0cm 0pt" class=MsoNormal><SPAN
style="mso-bidi-font-weight: bold" lang=EN-US><FONT
face="Times New Roman">Kalotina Chalkiti<o:p></o:p></FONT></SPAN></P>
<P style="MARGIN: 0cm 0cm 0pt" class=MsoNormal><SPAN
style="mso-bidi-font-weight: bold" lang=EN-US><FONT
face="Times New Roman">Charles Darwin University,
Australia<o:p></o:p></FONT></SPAN></P>
<P style="MARGIN: 0cm 0cm 0pt" class=MsoNormal><SPAN lang=EN-US><FONT
face="Times New Roman">Guest Editor of<B
style="mso-bidi-font-weight: normal"><o:p></o:p></B></FONT></SPAN></P>
<P style="MARGIN: 0cm 0cm 0pt" class=MsoNormal><SPAN
style="mso-bidi-font-weight: bold" lang=EN-US><FONT
face="Times New Roman">International Journal of Information Systems in the
Service Sector<o:p></o:p></FONT></SPAN></P>
<P style="MARGIN: 0cm 0cm 0pt" class=MsoNormal><FONT
face="Times New Roman"><SPAN style="mso-ansi-language: DE" lang=DE>E-mail:
</SPAN><SPAN style="mso-bidi-font-weight: bold" lang=EN-US><A
href="mailto:Kalotina.Chalkiti@gmail.com"><SPAN
style="COLOR: windowtext">Kalotina.Chalkiti@gmail.com</SPAN></A>
<o:p></o:p></SPAN></FONT></P>
<P style="MARGIN: 0cm 0cm 0pt" class=MsoNormal><SPAN
style="mso-bidi-font-weight: bold" lang=EN-US><o:p><FONT
face="Times New Roman"> </FONT></o:p></SPAN></P>
<P style="MARGIN: 0cm 0cm 0pt" class=MsoNormal><SPAN
style="mso-bidi-font-weight: bold" lang=EN-US><FONT
face="Times New Roman">Marianna Sigala<o:p></o:p></FONT></SPAN></P>
<P style="MARGIN: 0cm 0cm 0pt" class=MsoNormal><SPAN
style="mso-bidi-font-weight: bold" lang=EN-US><FONT
face="Times New Roman">University of the Aegean<o:p></o:p></FONT></SPAN></P>
<P style="MARGIN: 0cm 0cm 0pt" class=MsoNormal><SPAN lang=EN-US><FONT
face="Times New Roman">Guest Editor of<B
style="mso-bidi-font-weight: normal"><o:p></o:p></B></FONT></SPAN></P>
<P style="MARGIN: 0cm 0cm 0pt" class=MsoNormal><SPAN
style="mso-bidi-font-weight: bold" lang=EN-US><FONT
face="Times New Roman">International Journal of Information Systems in the
Service Sector<o:p></o:p></FONT></SPAN></P>
<P style="MARGIN: 0cm 0cm 0pt" class=MsoNormal><SPAN
style="mso-ansi-language: DE" lang=DE><FONT face="Times New Roman">E-mail:
</FONT><A href="mailto:m.sigala@aegean.gr"><FONT color=#0000ff
face="Times New Roman">m.sigala@aegean.gr</FONT></A><FONT
face="Times New Roman"> <SPAN
style="mso-spacerun: yes"> </SPAN><o:p></o:p></FONT></SPAN></P>
<P style="MARGIN: 0cm 0cm 0pt" class=MsoNormal><SPAN
style="mso-ansi-language: DE" lang=DE><o:p><FONT
face="Times New Roman"></FONT></o:p></SPAN> </P><SPAN
style="mso-ansi-language: DE" lang=DE><o:p>
<P style="MARGIN: 0cm 0cm 0pt" class=MsoNormal><SPAN lang=EN-US><FONT
face="Times New Roman">ABOUT <SPAN
style="mso-bidi-font-weight: bold">International Journal of Information Systems
in the Service Sector (IJISSS)<B><o:p></o:p></B></SPAN></FONT></SPAN></P>
<P style="MARGIN: auto 0cm" class=databaseformattingfix><SPAN lang=EN-US><FONT
face="Times New Roman">The <B>International Journal of Information Systems in
the Service Sector (IJISSS)</B> examines current, state-of-the-art research in
the area of service sectors and their interactions, linkages, applications, and
support using information systems. This fully refereed journal encompasses
theoretical, analytical, and empirical research, as well as comprehensive
reviews of relevant research, technical reports, book reviews, and case studies
of effective applications in this area. The use of new theories, technologies,
models, methods, techniques, and principles are emphasized. </FONT></SPAN></P>
<P style="MARGIN: 0cm 0cm 0pt" class=MsoNormal><SPAN lang=EN-US><FONT
face="Times New Roman">This journal is an official publication of the
Information Resources Management Association</FONT></SPAN></P>
<P style="MARGIN: 0cm 0cm 0pt" class=MsoNormal><SPAN lang=EN-US><A
href="http://www.igi-global.com/IJISSS"><FONT color=#0000ff
face="Times New Roman">www.igi-global.com/IJISSS</FONT></A><SPAN
style="mso-bidi-font-weight: bold"><o:p></o:p></SPAN></SPAN></P>
<P style="MARGIN: 0cm 0cm 0pt" class=MsoNormal><SPAN
style="mso-bidi-font-weight: bold" lang=EN-US><o:p><FONT
face="Times New Roman"> </FONT></o:p></SPAN></P>
<P style="MARGIN: 0cm 0cm 0pt" class=MsoNormal><SPAN lang=EN-US><FONT
face="Times New Roman">Editor-in-Chief:<B style="mso-bidi-font-weight: normal">
</B>John Wang </FONT></SPAN></P>
<P style="MARGIN: 0cm 0cm 0pt" class=MsoNormal><SPAN lang=EN-US><FONT
face="Times New Roman">Published: Quarterly (both in Print and Electronic
form)</FONT></SPAN></P>
<P style="MARGIN: 0cm 0cm 0pt" class=MsoBodyText><SPAN style="FONT-SIZE: 12pt"
lang=EN-US><o:p><FONT face="Times New Roman"> </FONT></o:p></SPAN></P>
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<P style="MARGIN: 0cm 0cm 0pt" class=MsoBodyText><SPAN style="FONT-SIZE: 12pt"
lang=EN-US><FONT face="Times New Roman">PUBLISHER:<o:p></o:p></FONT></SPAN></P>
<P style="MARGIN: 0cm 0cm 0pt" class=MsoBodyText><SPAN style="FONT-SIZE: 12pt"
lang=EN-US><FONT face="Times New Roman">The <B
style="mso-bidi-font-weight: normal">International Journal of Information
Systems in the Service Sector </B>is published by IGI Global (formerly Idea
Group Inc.), publisher of the “Information Science Reference” (formerly Idea
Group Reference) and “Medical Information Science Reference” imprints. For
additional information regarding the publisher, please visit </FONT><A
href="http://www.igi-pub.com/"><SPAN style="COLOR: windowtext"><FONT
face="Times New Roman">www.igi-global.com</FONT></SPAN></A><FONT
face="Times New Roman">. <o:p></o:p></FONT></SPAN></P>
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face="Times New Roman"></FONT></SPAN> </P>
<P style="MARGIN: 0cm 0cm 0pt" class=MsoNormal><SPAN
style="mso-ansi-language: DE" lang=DE><FONT face="Times New Roman">For more
information please visit also the following website<o:p></o:p></FONT></SPAN></P>
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lang=EN-US></SPAN><SPAN style="mso-ansi-language: DE"
lang=DE><o:p>***********************************************************<BR>Marianna
Sigala, PhD<BR>Assistant Professor of Service Management in Tourism<BR>The
Business Administration Department<BR>University of the Aegean<BR>Michalon 8.
Chios, <BR>Greece, GR-82100<BR> <BR><A
href="http://www.ba.aegean.gr/m.sigala">http://www.ba.aegean.gr/m.sigala</A><BR>Tel:
+30 22710 35160<BR>Fax: +30 22710
35165<BR> <BR>+++++++++++++++++++++++++++++++++++<BR>"Those who cannot
remember the past are condemned to repeat it"<BR>George Santayana (1863 -
1952)<BR>Philosopher and Poet</o:p></SPAN></P>
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