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</o:shapelayout></xml><![endif]--></head><body lang=EN-US link=blue vlink=purple><div class=WordSection1><p class=MsoNormal><span class=apple-style-span><span style='color:black'>CALL FOR PAPERS</span></span><span style='color:black'><br><br><span class=apple-style-span>17th Americas Conference on Information Systems (AMCIS 2011)</span><br><span class=apple-style-span>August 4-7, 2011 (Thursday-Sunday)</span><br><span class=apple-style-span>Detroit Marriott Hotel (<a href="http://www.marriott.com/hotels/travel/dtwdt-detroit-marriott-at-the-renaissance-center/" target="_blank"><span style='color:#0000CC'>http://www.marriott.com/hotels/travel/dtwdt-detroit-marriott-at-the-renaissance-center/</span></a>)</span><br><span class=apple-style-span>Conference Website:</span><span class=apple-converted-space> </span><span class=apple-style-span><a href="http://amcis2011.aisnet.org/" target="_blank"><span style='color:#0000CC'>http://amcis2011.aisnet.org/</span></a></span></span><o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal><span class=apple-style-span><span style='color:black'>Track: Design Science</span></span><o:p></o:p></p><p class=MsoNormal>Mini-track: Analysis and Design of Service Systems<o:p></o:p></p><p class=MsoNormal> <br>DESCRIPTION<o:p></o:p></p><p class=MsoNormal>Service technologies and systems have become an important area of business applications of information technology as on-line services are now commonplace under the notation of electronic commerce. The increasingly prominent roles played by technology in the service encounters between firms and customers also called for new service models in the management of customer life-time values. Technology enabled co-creation of values also create many opportunities in the business world. However, research is still scant in service-related technologies and systems. This mini-track offers a new forum for exchanging innovative thinking and new research articles in, but not limited to, the following topics: <o:p></o:p></p><ul type=disc><li class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l0 level1 lfo1'>Formal analysis and design of service systems <o:p></o:p></li><li class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l0 level1 lfo1'>Integration of human- and computer-driven services <o:p></o:p></li><li class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l0 level1 lfo1'>Mathematical foundations of service modeling <o:p></o:p></li><li class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l0 level1 lfo1'>Metrics and performance analysis of services systems <o:p></o:p></li><li class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l0 level1 lfo1'>Models of event-driven and real-time service systems <o:p></o:p></li><li class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l0 level1 lfo1'>Economic analysis of service strategies and operations <o:p></o:p></li><li class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l0 level1 lfo1'>Optimal co-design of service provision and service recovery <o:p></o:p></li><li class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l0 level1 lfo1'>Service channels allocation under different customer segments <o:p></o:p></li><li class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l0 level1 lfo1'>Service coordination in inter-organizational service systems <o:p></o:p></li><li class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l0 level1 lfo1'>Pricing issues under different service models <o:p></o:p></li><li class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l0 level1 lfo1'>Modeling of customer-service systems <o:p></o:p></li><li class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l0 level1 lfo1'>Customer behaviors under technology-mediated service encounters <o:p></o:p></li><li class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l0 level1 lfo1'>Models of inter-organizational service systems <o:p></o:p></li><li class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l0 level1 lfo1'>Real-time negotiation in service systems <o:p></o:p></li><li class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l0 level1 lfo1'>Characteristics of e-business service systems <o:p></o:p></li><li class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l0 level1 lfo1'>Service modeling and design in various business contexts <o:p></o:p></li><li class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l0 level1 lfo1'>Simulation-based techniques for service analysis and management <o:p></o:p></li><li class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l0 level1 lfo1'>Design and implementation of service-driven information clouds <o:p></o:p></li><li class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l0 level1 lfo1'>Efficiency issues in service chains and networks <o:p></o:p></li><li class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l0 level1 lfo1'>Design and implementation of service-oriented process models <o:p></o:p></li></ul><p class=MsoNormal><span class=apple-style-span><span style='color:black'>IMPORTANT DATES:</span></span><span style='color:black'><br><span class=apple-style-span>* Jan 3, 2011: AIS review system will begin accepting submissions</span><br><span class=apple-style-span>* Feb 17, 2010: Full paper submission deadline</span><br><span class=apple-style-span>* Mar 24, 2011: Authors notified of paper acceptance decision</span><br><span class=apple-style-span>* April 21, 2011: Camera-ready papers due<o:p></o:p></span></span></p><p class=MsoNormal><span class=apple-style-span><span style='color:black'><o:p> </o:p></span></span></p><p class=MsoNormal><span class=apple-style-span><span style='color:black'>PAPER SUBMISSIONS:</span></span><span style='color:black'><br><span class=apple-style-span>Paper can be submitted using the online submission system at</span><span class=apple-converted-space> </span><span class=apple-style-span><a href="http://mc.manuscriptcentral.com/amcis2011" target="_blank"><span style='color:#0000CC'>http://mc.manuscriptcentral.com/amcis2011</span></a>.<o:p></o:p></span></span></p><p class=MsoNormal><span class=apple-style-span><span style='color:black'>Additional information regarding the submission process will be made available on the AMCIS 2011 primary website:<a href="http://amcis2011.aisnet.org/" target="_blank"><span style='color:#0000CC'>http://amcis2011.aisnet.org/</span></a></span></span><span style='color:black'><br><br><span class=apple-style-span>MINITRACK CHAIRS' CONTACT INFORMATION:</span><br></span>Tienan Wang <o:p></o:p></p><p class=MsoNormal>Harbin Institute of Technology<o:p></o:p></p><p class=MsoNormal><span class=apple-style-span><span style='color:black'>Phone: </span></span>86-0451-<span class=apple-style-span><span style='color:black'>86414042</span></span><span style='color:black'><br><span class=apple-style-span>Email:</span><span class=apple-converted-space> </span></span><a href="mailto:wtn@hit.edu.cn" target="_blank">wtn@hit.edu.cn</a><span class=apple-style-span><span style='color:black'><o:p></o:p></span></span></p><p class=MsoNormal><span class=apple-style-span><span style='color:black'><o:p> </o:p></span></span></p><p class=MsoNormal><span class=apple-style-span><span style='color:black'>Wei Thoo Yue</span></span><span style='color:black'><br><span class=apple-style-span>City University of Hong Kong<o:p></o:p></span></span></p><p class=MsoNormal><span class=apple-style-span><span style='color:black'>Phone: 852-3442-9694</span></span><span style='color:black'><br><span class=apple-style-span>Email:</span><span class=apple-converted-space> </span><span class=apple-style-span><a href="mailto:wei.t.yue@cityu.edu.hk">wei.t.yue@cityu.edu.hk</a><o:p></o:p></span></span></p><p class=MsoNormal><span style='color:black'><br><span class=apple-style-span>J. Leon Zhao<o:p></o:p></span></span></p><p class=MsoNormal><span class=apple-style-span><span style='color:black'>City University of Hong Kong</span></span><span style='color:black'><br><span class=apple-style-span>Phone: 852-3442-9318<o:p></o:p></span></span></p><p class=MsoNormal><span class=apple-style-span><span style='color:black'>Email: <a href="mailto:jlzhao@cityu.edu.hk">jlzhao@cityu.edu.hk</a><o:p></o:p></span></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif"'><o:p> </o:p></span></p></div></body></html>