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</o:shapelayout></xml><![endif]--></head><body lang=EN-AU link=blue vlink=purple><div class=WordSection1><p class=MsoNormal>The School of Information Systems, Faculty of Business at the University of Southern Queensland (USQ) has recently been awarded funding by the Australian Research Council (ARC) under its Linkage Projects scheme to undertake a collaborative research project with the industry in the area of IT Service Management (ITSM). Specifically, the project aims to: <o:p></o:p></p><p class=MsoListParagraph style='margin-left:18.0pt;text-indent:-18.0pt;mso-list:l2 level1 lfo5'><![if !supportLists]><span style='mso-list:Ignore'>-<span style='font:7.0pt "Times New Roman"'> </span></span><![endif]>develop an international standards-based software-mediated process assessment tool to facilitate continual service improvement in ITSM <o:p></o:p></p><p class=MsoListParagraph style='margin-left:18.0pt;text-indent:-18.0pt;mso-list:l2 level1 lfo5'><![if !supportLists]><span style='mso-list:Ignore'>-<span style='font:7.0pt "Times New Roman"'> </span></span><![endif]>evaluate the effectiveness of the tool by implementing it in two large organizations and validating results against traditional process assessment methods.<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>As a requirement of ARC's funding, the Faculty of Business is offering a scholarship for a suitable PhD student to assist the project team, which comprises academics who are internationally recognized experts in ITSM and process assessment, in their research. Those with experience or background in IT service management or process assessment are highly encouraged to apply for this opportunity. <o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>The scholarship will provide support for three years full-time study for a candidate working towards a PhD degree. The value of this scholarship is approximately AUD41,000 per annum tax free. The candidate will initially be based at USQ’s Toowoomba campus and required to periodically travel to Brisbane to interact with the industry partners involved in the research.<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>For further information on eligibility and conditions of the scholarship and how to apply, please refer to: <a href="http://www.usq.edu.au/scholarships/postgrad/phdscholitsm"><span style='font-size:9.0pt;font-family:"Arial","sans-serif"'>http://www.usq.edu.au/scholarships/postgrad/phdscholitsm</span></a><span style='color:#1F497D'>.<o:p></o:p></span></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>All applications must reach the following office by <strong><span style='font-size:9.0pt;font-family:"Arial","sans-serif";color:#17375E'>5pm Friday 4 March 2011:<o:p></o:p></span></strong></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>Office of Research & Higher Degrees<br>University of Southern Queensland<o:p></o:p></p><p class=MsoNormal>West Street<br>Toowoomba, Queensland 4350<br>AUSTRALIA.<o:p></o:p></p></div><hr> This email (including any attached files) is confidential and is for the intended recipient(s) only. If you received this email by mistake, please, as a courtesy, tell the sender, then delete this email. <br><br>The views and opinions are the originator's and do not necessarily reflect those of the University of Southern Queensland. Although all reasonable precautions were taken to ensure that this email contained no viruses at the time it was sent we accept no liability for any losses arising from its receipt. <br><br>The University of Southern Queensland is a registered provider of education with the Australian Government (CRICOS Institution Code No's. QLD 00244B / NSW 02225M)
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