<div><p align="center" class="HTMLBodyCxSpFirst" style="text-align: center"><b style="mso-bidi-font-weight: normal"><span lang="EN-US" style="font-family: calibri; font-size: 26pt; mso-bidi-font-family: 'times new roman'">CALL FOR CHAPTER PROPOSALS<p></p></span></b></p><p align="center" class="HTMLBodyCxSpMiddle" style="text-align: center"><b style="mso-bidi-font-weight: normal"><span lang="EN-US" style="font-family: calibri; font-size: 12pt; mso-bidi-font-family: 'times new roman'"><p> </p></span></b></p><p class="HTMLBodyCxSpMiddle" style="tab-stops: 59.35pt center 3.25in"><b style="mso-bidi-font-weight: normal"><span lang="EN-US" style="font-family: calibri; font-size: 12pt; mso-bidi-font-family: 'times new roman'"><span style="mso-tab-count: 2">                                           </span><span style="mso-spacerun: yes"> </span>Book Chapter <span style="mso-spacerun: yes"> </span>Submission: April 15, 2011<p></p></span></b></p><p class="HTMLBodyCxSpLast" style="tab-stops: 59.35pt center 3.25in"><b style="mso-bidi-font-weight: normal"><span lang="EN-US" style="font-family: calibri; font-size: 12pt; mso-bidi-font-family: 'times new roman'"><p> </p></span></b></p><p align="center" class="MsoNormal" style="text-align: center; margin: 0in 0in 0pt; mso-layout-grid-align: none"><b style="mso-bidi-font-weight: normal"><span lang="EN-GB" style="font-size: 18pt; mso-ansi-language: en-gb; mso-fareast-language: es">“Knowledge Management and Drivers of Innovation in Services Industries”</span></b><span lang="EN-US" style="font-family: calibri; font-size: 18pt"><p></p></span></p><p align="center" class="HTMLBodyCxSpFirst" style="text-align: center"><span lang="EN-US" style="font-family: calibri; font-size: 12pt; mso-bidi-font-family: 'times new roman'"><p> </p></span></p><p align="center" class="HTMLBodyCxSpMiddle" style="text-align: center"><span lang="EN-US" style="font-family: calibri; font-size: 12pt; mso-bidi-font-family: 'times new roman'">A book edited by <b style="mso-bidi-font-weight: normal">Dr. Patricia Ordoñez de Pablos </b>(<place w:st="on"><city w:st="on">University of Oviedo</city>, <country-region w:st="on">Spain</country-region></place>)<p></p></span></p><p align="center" class="HTMLBodyCxSpMiddle" style="text-align: center"><span lang="EN-US" style="font-family: calibri; font-size: 12pt; mso-bidi-font-family: 'times new roman'">And Dr Miltiadis D. Lytras (The American College of Greece, Greece)<p></p></span></p><p align="center" class="HTMLBodyCxSpMiddle" style="text-align: center"><span lang="EN-US" style="font-family: calibri; background: yellow; font-size: 12pt; mso-bidi-font-family: 'times new roman'; mso-highlight: yellow"><p> </p></span></p><p align="center" class="HTMLBodyCxSpLast" style="text-align: center"><span lang="EN-US" style="font-family: calibri; font-size: 12pt; mso-bidi-font-family: 'times new roman'">To be published by IGI Global<p></p></span></p><p class="yiv1240293921msonormal" style="margin: auto 0in"><span style="color: #1f497d; font-size: 11pt"><a href="http://www.igi-global.com/AuthorsEditors/AuthorEditorResources/CallForBookChapters/CallForChapterDetails.aspx?CallForContentId=5e71f850-6508-4328-a571-a84327695fa2" target="_blank"><span lang="EN-US" style="mso-ansi-language: en-us">http://www.igi-global.com/AuthorsEditors/AuthorEditorResources/CallForBookChapters/CallForChapterDetails.aspx?CallForContentId=5e71f850-6508-4328-a571-a84327695fa2</span></a></span><span lang="EN-US" style="color: black; mso-ansi-language: en-us"><p></p></span></p><p align="center" class="HTMLBodyCxSpFirst" style="text-align: center"><span lang="EN-US" style="font-family: calibri; font-size: 12pt; mso-bidi-font-family: 'times new roman'"><p> </p></span></p><p align="center" class="HTMLBodyCxSpMiddle" style="text-align: center"><b style="mso-bidi-font-weight: normal"><i style="mso-bidi-font-style: normal"><span lang="EN-US" style="font-family: calibri; font-size: 12pt; mso-bidi-font-family: 'times new roman'"><p> </p></span></i></b></p><p align="center" class="HTMLBodyCxSpLast" style="text-align: center"><span lang="EN-US" style="font-family: calibri; font-size: 12pt; mso-bidi-font-family: 'times new roman'"><p> </p></span></p><p class="MsoNormalCxSpFirst"><b style="mso-bidi-font-weight: normal"><span lang="EN-US" style="font-family: calibri"><font size="3">Introduction<p></p></font></span></b></p><p class="MsoNormal" style="text-justify: inter-ideograph; text-align: justify; margin: 0in 0in 0pt; mso-layout-grid-align: none"><span lang="EN-GB" style="mso-bidi-font-family: garamond; mso-ansi-language: en-gb; mso-fareast-language: es"><font size="3">The reality is that there is very little research in service innovation. In the current economic environment, service sector dominates the economies of the developed world. In this complex scenario, service is fast becoming the key driver of socio-economic, academic and commercial research attention.<p></p></font></span></p><p class="MsoNormal" style="text-justify: inter-ideograph; text-align: justify; margin: 0in 0in 0pt; mso-layout-grid-align: none"><span lang="EN-GB" style="mso-bidi-font-family: garamond; mso-ansi-language: en-gb; mso-fareast-language: es"><p><font size="3"> </font></p></span></p><p class="MsoNormal" style="text-justify: inter-ideograph; text-align: justify; margin: 0in 0in 0pt; mso-layout-grid-align: none"><span lang="EN-GB" style="mso-bidi-font-family: garamond; mso-ansi-language: en-gb; mso-fareast-language: es"><font size="3">One of the main drivers that shape services and service companies, organizations and governments is the increasing intensity of knowledge in services, and the impact of information and communication technologies on them. Because knowledge in knowledge-intensive services is typically located in product, service or both, it is important to collect, store, modify, update and distribute it in a way that would provide value for the clients.<p></p></font></span></p><p class="MsoNormalCxSpMiddle" style="text-justify: inter-ideograph; text-align: justify; mso-layout-grid-align: none"><span lang="EN-GB" style="mso-ansi-language: en-gb"><p><font size="3"> </font></p></span></p><p class="MsoNormal" style="text-justify: inter-ideograph; text-align: justify; margin: 0in 0in 0pt; mso-layout-grid-align: none"><span lang="EN-GB" style="mso-ansi-language: en-gb; mso-fareast-language: es"><font size="3">The <b style="mso-bidi-font-weight: normal"><i style="mso-bidi-font-style: normal">subject area</i></b> is a combination of Knowledge Management, Information Technologies, Information Systems and Government Policies.<p></p></font></span></p><p class="MsoNormalCxSpMiddle" style="text-justify: inter-ideograph; text-align: justify; tab-stops: 66.25pt; mso-layout-grid-align: none"><span lang="EN-GB" style="mso-ansi-language: en-gb; mso-fareast-language: es"><p><font size="3"> </font></p></span></p><p class="MsoNormalCxSpMiddle" style="text-justify: inter-ideograph; text-align: justify"><b style="mso-bidi-font-weight: normal"><span lang="EN-US" style="font-family: calibri; mso-fareast-font-family: 'ms mincho'; mso-fareast-language: ja"><font size="3">Objective of the Book<p></p></font></span></b></p><p class="MsoNormal" style="text-justify: inter-ideograph; text-align: justify; margin: 0in 0in 0pt; mso-layout-grid-align: none"><span lang="EN-GB" style="mso-ansi-language: en-gb; mso-fareast-language: es"><p><font size="3"> </font></p></span></p><p class="MsoNormal" style="text-justify: inter-ideograph; text-align: justify; margin: 0in 0in 0pt"><font size="3"><span lang="EN-GB" style="mso-fareast-font-family: batang; mso-ansi-language: en-gb; mso-fareast-language: ko">Knowledge Management </span><span lang="EN-US" style="mso-fareast-font-family: batang; mso-fareast-language: ko">is concerned with all aspects of eliciting, acquiring, modeling and managing knowledge, as well as its role in the construction of knowledge-intensive systems and services for the semantic web, knowledge management, e-business, natural language processing, intelligent information integration and so. <p></p></span></font></p><p class="MsoNormal" style="text-justify: inter-ideograph; text-align: justify; margin: 0in 0in 0pt"><span lang="EN-GB" style="mso-fareast-font-family: batang; mso-ansi-language: en-gb; mso-fareast-language: ko"><p><font size="3"> </font></p></span></p><p class="MsoNormal" style="text-justify: inter-ideograph; text-align: justify; margin: 0in 0in 0pt"><span lang="EN-GB" style="mso-fareast-font-family: batang; mso-ansi-language: en-gb; mso-fareast-language: ko"><font size="3">Application of knowledge resources successfully helps the organization to deliver creative products and services. <p></p></font></span></p><p class="MsoNormal" style="text-justify: inter-ideograph; text-align: justify; margin: 0in 0in 0pt"><span lang="EN-GB" style="mso-fareast-font-family: batang; mso-ansi-language: en-gb; mso-fareast-language: ko"><p><font size="3"> </font></p></span></p><p class="MsoNormal" style="text-justify: inter-ideograph; text-align: justify; margin: 0in 0in 0pt"><span lang="EN-GB" style="mso-fareast-font-family: batang; mso-ansi-language: en-gb; mso-fareast-language: ko"><font size="3">Especially in service business, service job experience and information about the customer as well as the installed site equipment are key factors to deliver services efficiently and with high quality. In many cases supporting information is stored in different backend systems and it needs to be retrieved, aggregated and presented on demand. These requirements play a crucial role for contact centers, which have the first contacts with customers, as well as for the field service engineers, who have the closest contacts with the customers during executions of service jobs at the customers’ sites. <p></p></font></span></p><p class="MsoNormal" style="margin: 0in 0in 0pt"><span lang="EN-GB" style="mso-fareast-font-family: batang; mso-ansi-language: en-gb; mso-fareast-language: ko"><p><font size="3"> </font></p></span></p><p class="HTMLBodyCxSpFirst"><span lang="EN-GB" style="font-family: calibri; font-size: 12pt; mso-bidi-font-family: 'times new roman'; mso-ansi-language: en-gb"><p> </p></span></p><p class="HTMLBodyCxSpLast" style="mso-outline-level: 1"><b style="mso-bidi-font-weight: normal"><span lang="EN-US" style="font-family: calibri; font-size: 12pt; mso-bidi-font-family: 'times new roman'">Target Audience<p></p></span></b></p><p class="MsoNormal" style="text-justify: inter-ideograph; text-align: justify; line-height: 105%; text-indent: 1pt; margin: 0in 0in 3pt 53pt; tab-stops: list .5in; mso-list: l0 level2 lfo1"><span lang="EN-GB" style="font-family: wingdings; mso-bidi-font-family: wingdings; mso-fareast-font-family: wingdings; mso-ansi-language: en-gb; mso-fareast-language: ko"><span style="mso-list: ignore"><font size="3">§</font><span style="font: 7pt "times new roman"">        </span></span></span><span lang="EN-GB" style="mso-fareast-font-family: batang; mso-ansi-language: en-gb; mso-fareast-language: ko"><font size="3">Politicians <p></p></font></span></p><p class="MsoNormal" style="text-justify: inter-ideograph; text-align: justify; line-height: 105%; text-indent: 1pt; margin: 0in 0in 3pt 53pt; tab-stops: list .5in; mso-list: l0 level2 lfo1"><span lang="EN-GB" style="font-family: wingdings; mso-bidi-font-family: wingdings; mso-fareast-font-family: wingdings; mso-ansi-language: en-gb; mso-fareast-language: ko"><span style="mso-list: ignore"><font size="3">§</font><span style="font: 7pt "times new roman"">        </span></span></span><span lang="EN-GB" style="mso-fareast-font-family: batang; mso-ansi-language: en-gb; mso-fareast-language: ko"><font size="3">Professors in academia,<p></p></font></span></p><p class="MsoNormal" style="text-justify: inter-ideograph; text-align: justify; line-height: 105%; text-indent: 1pt; margin: 0in 0in 3pt 53pt; tab-stops: list .5in; mso-list: l0 level2 lfo1"><span lang="EN-GB" style="font-family: wingdings; mso-bidi-font-family: wingdings; mso-fareast-font-family: wingdings; mso-ansi-language: en-gb; mso-fareast-language: ko"><span style="mso-list: ignore"><font size="3">§</font><span style="font: 7pt "times new roman"">        </span></span></span><span lang="EN-GB" style="mso-fareast-font-family: batang; mso-ansi-language: en-gb; mso-fareast-language: ko"><font size="3">Policy Makers<p></p></font></span></p><p class="MsoNormal" style="text-justify: inter-ideograph; text-align: justify; line-height: 105%; text-indent: 1pt; margin: 0in 0in 3pt 53pt; tab-stops: list .5in; mso-list: l0 level2 lfo1"><span lang="EN-GB" style="font-family: wingdings; mso-bidi-font-family: wingdings; mso-fareast-font-family: wingdings; mso-ansi-language: en-gb; mso-fareast-language: ko"><span style="mso-list: ignore"><font size="3">§</font><span style="font: 7pt "times new roman"">        </span></span></span><span lang="EN-GB" style="mso-fareast-font-family: batang; mso-ansi-language: en-gb; mso-fareast-language: ko"><font size="3">Government officers<p></p></font></span></p><p class="MsoNormal" style="text-justify: inter-ideograph; text-align: justify; line-height: 105%; text-indent: 1pt; margin: 0in 0in 3pt 53pt; tab-stops: list .5in; mso-list: l0 level2 lfo1"><span lang="EN-GB" style="font-family: wingdings; mso-bidi-font-family: wingdings; mso-fareast-font-family: wingdings; mso-ansi-language: en-gb; mso-fareast-language: ko"><span style="mso-list: ignore"><font size="3">§</font><span style="font: 7pt "times new roman"">        </span></span></span><span lang="EN-GB" style="mso-fareast-font-family: batang; mso-ansi-language: en-gb; mso-fareast-language: ko"><font size="3">Students <p></p></font></span></p><p class="MsoNormal" style="text-justify: inter-ideograph; text-align: justify; line-height: 105%; text-indent: 1pt; margin: 0in 0in 3pt 53pt; tab-stops: list .5in; mso-list: l0 level2 lfo1"><span lang="EN-GB" style="font-family: wingdings; mso-bidi-font-family: wingdings; mso-fareast-font-family: wingdings; mso-ansi-language: en-gb; mso-fareast-language: ko"><span style="mso-list: ignore"><font size="3">§</font><span style="font: 7pt "times new roman"">        </span></span></span><span lang="EN-GB" style="mso-fareast-font-family: batang; mso-ansi-language: en-gb; mso-fareast-language: ko"><font size="3">Corporate heads of firms<p></p></font></span></p><p class="MsoNormal" style="text-justify: inter-ideograph; text-align: justify; line-height: 105%; text-indent: 1pt; margin: 0in 0in 3pt 53pt; tab-stops: list .5in; mso-list: l0 level2 lfo1"><span lang="EN-GB" style="font-family: wingdings; mso-bidi-font-family: wingdings; mso-fareast-font-family: wingdings; mso-ansi-language: en-gb; mso-fareast-language: ko"><span style="mso-list: ignore"><font size="3">§</font><span style="font: 7pt "times new roman"">        </span></span></span><span lang="EN-GB" style="mso-fareast-font-family: batang; mso-ansi-language: en-gb; mso-fareast-language: ko"><font size="3">Senior general managers<p></p></font></span></p><p class="MsoNormal" style="text-justify: inter-ideograph; text-align: justify; line-height: 105%; text-indent: 1pt; margin: 0in 0in 3pt 53pt; tab-stops: list .5in; mso-list: l0 level2 lfo1"><span lang="EN-GB" style="font-family: wingdings; mso-bidi-font-family: wingdings; mso-fareast-font-family: wingdings; mso-ansi-language: en-gb; mso-fareast-language: ko"><span style="mso-list: ignore"><font size="3">§</font><span style="font: 7pt "times new roman"">        </span></span></span><span lang="EN-GB" style="mso-fareast-font-family: batang; mso-ansi-language: en-gb; mso-fareast-language: ko"><font size="3">Managing directors<p></p></font></span></p><p class="MsoNormal" style="text-justify: inter-ideograph; text-align: justify; line-height: 105%; text-indent: 1pt; margin: 0in 0in 3pt 53pt; tab-stops: list .5in; mso-list: l0 level2 lfo1"><span lang="EN-GB" style="font-family: wingdings; mso-bidi-font-family: wingdings; mso-fareast-font-family: wingdings; mso-ansi-language: en-gb; mso-fareast-language: ko"><span style="mso-list: ignore"><font size="3">§</font><span style="font: 7pt "times new roman"">        </span></span></span><span lang="EN-GB" style="mso-fareast-font-family: batang; mso-ansi-language: en-gb; mso-fareast-language: ko"><font size="3">Board directors<p></p></font></span></p><p class="MsoNormal" style="text-justify: inter-ideograph; text-align: justify; line-height: 105%; text-indent: 1pt; margin: 0in 0in 3pt 53pt; tab-stops: list .5in; mso-list: l0 level2 lfo1"><span lang="EN-GB" style="font-family: wingdings; mso-bidi-font-family: wingdings; mso-fareast-font-family: wingdings; mso-ansi-language: en-gb; mso-fareast-language: ko"><span style="mso-list: ignore"><font size="3">§</font><span style="font: 7pt "times new roman"">        </span></span></span><span lang="EN-GB" style="mso-fareast-font-family: batang; mso-ansi-language: en-gb; mso-fareast-language: ko"><font size="3">Academics and researchers in the field both in universities and business schools<p></p></font></span></p><p class="MsoNormal" style="text-justify: inter-ideograph; text-align: justify; line-height: 105%; text-indent: 1pt; margin: 0in 0in 3pt 53pt; tab-stops: list .5in; mso-list: l0 level2 lfo1"><span lang="EN-GB" style="font-family: wingdings; mso-bidi-font-family: wingdings; mso-fareast-font-family: wingdings; mso-ansi-language: en-gb; mso-fareast-language: ko"><span style="mso-list: ignore"><font size="3">§</font><span style="font: 7pt "times new roman"">        </span></span></span><span lang="EN-GB" style="mso-fareast-font-family: batang; mso-ansi-language: en-gb; mso-fareast-language: ko"><font size="3">Information technology directors and managers<p></p></font></span></p><p class="MsoNormal" style="text-justify: inter-ideograph; text-align: justify; line-height: 105%; text-indent: 1pt; margin: 0in 0in 3pt 53pt; tab-stops: list .5in; mso-list: l0 level2 lfo1"><span lang="EN-GB" style="font-family: wingdings; mso-bidi-font-family: wingdings; mso-fareast-font-family: wingdings; mso-ansi-language: en-gb; mso-fareast-language: ko"><span style="mso-list: ignore"><font size="3">§</font><span style="font: 7pt "times new roman"">        </span></span></span><span lang="EN-GB" style="mso-fareast-font-family: batang; mso-ansi-language: en-gb; mso-fareast-language: ko"><font size="3">Social Corporate Responsibility<span style="mso-spacerun: yes">  </span>managers and directors<p></p></font></span></p><p class="MsoNormal" style="text-justify: inter-ideograph; text-align: justify; line-height: 105%; text-indent: 1pt; margin: 0in 0in 3pt 53pt; tab-stops: list .5in; mso-list: l0 level2 lfo1"><span lang="EN-GB" style="font-family: wingdings; mso-bidi-font-family: wingdings; mso-fareast-font-family: wingdings; mso-ansi-language: en-gb; mso-fareast-language: ko"><span style="mso-list: ignore"><font size="3">§</font><span style="font: 7pt "times new roman"">        </span></span></span><span lang="EN-GB" style="mso-fareast-font-family: batang; mso-ansi-language: en-gb; mso-fareast-language: ko"><font size="3">Libraries and information centres serving the needs of the above<p></p></font></span></p><p class="HTMLBodyCxSpFirst"><span lang="EN-GB" style="font-family: calibri; font-size: 12pt; mso-bidi-font-family: 'times new roman'; mso-ansi-language: en-gb"><p> </p></span></p><p class="HTMLBodyCxSpMiddle"><span lang="EN-GB" style="font-family: calibri; font-size: 12pt; mso-bidi-font-family: 'times new roman'; mso-ansi-language: en-gb"><p> </p></span></p><p class="HTMLBodyCxSpMiddle"><span lang="EN-GB" style="font-family: calibri; font-size: 12pt; mso-bidi-font-family: 'times new roman'; mso-ansi-language: en-gb"><p> </p></span></p><p class="HTMLBodyCxSpLast" style="mso-outline-level: 1"><b style="mso-bidi-font-weight: normal"><span lang="EN-US" style="font-family: calibri; font-size: 12pt; mso-bidi-font-family: 'times new roman'">Recommended topics<p></p></span></b></p><p class="MsoNormal" style="margin: 0in 0in 0pt"><span lang="EN-US" style="mso-fareast-font-family: batang; mso-fareast-language: ko"><font size="3">Topics include, but are not limited to, the following:<p></p></font></span></p><p class="MsoNormal" style="margin: 0in 0in 0pt"><span lang="EN-GB" style="mso-fareast-font-family: batang; mso-ansi-language: en-gb; mso-fareast-language: ko"><p><font size="3"> </font></p></span></p><p class="MsoNormal" style="margin: 0in 0in 0pt"><span lang="EN-GB" style="mso-fareast-font-family: batang; mso-ansi-language: en-gb; mso-fareast-language: ko"><font size="3">•Theory of knowledge<p></p></font></span></p><p class="MsoNormal" style="margin: 0in 0in 0pt"><span lang="EN-GB" style="mso-fareast-font-family: batang; mso-ansi-language: en-gb; mso-fareast-language: ko"><font size="3">•Knowledge creation and capture in the service industry<p></p></font></span></p><p class="MsoNormal" style="margin: 0in 0in 0pt"><span lang="EN-GB" style="mso-fareast-font-family: batang; mso-ansi-language: en-gb; mso-fareast-language: ko"><font size="3">•Knowledge representation in the service industry<p></p></font></span></p><p class="MsoNormal" style="margin: 0in 0in 0pt"><span lang="EN-GB" style="mso-fareast-font-family: batang; mso-ansi-language: en-gb; mso-fareast-language: ko"><font size="3">•Knowledge sharing in the service industry<p></p></font></span></p><p class="MsoNormal" style="margin: 0in 0in 0pt"><span lang="EN-GB" style="mso-fareast-font-family: batang; mso-ansi-language: en-gb; mso-fareast-language: ko"><font size="3">•Knowledge evaluation in the service industry<p></p></font></span></p><p class="MsoNormal" style="margin: 0in 0in 0pt"><span lang="EN-GB" style="mso-fareast-font-family: batang; mso-ansi-language: en-gb; mso-fareast-language: ko"><font size="3">•Knowledge retention in the service industry<p></p></font></span></p><p class="MsoNormal" style="margin: 0in 0in 0pt"><span lang="EN-GB" style="mso-fareast-font-family: batang; mso-ansi-language: en-gb; mso-fareast-language: ko"><font size="3">•Knowledge Management and risk management<p></p></font></span></p><p class="MsoNormal" style="margin: 0in 0in 0pt"><span lang="EN-GB" style="mso-fareast-font-family: batang; mso-ansi-language: en-gb; mso-fareast-language: ko"><font size="3">•Best practices and experiences in KM<p></p></font></span></p><p class="MsoNormal" style="margin: 0in 0in 0pt"><span lang="EN-GB" style="mso-fareast-font-family: batang; mso-ansi-language: en-gb; mso-fareast-language: ko"><font size="3">• Knowledge Engineering<p></p></font></span></p><p class="MsoNormal" style="margin: 0in 0in 0pt"><span lang="EN-GB" style="mso-fareast-font-family: batang; mso-ansi-language: en-gb; mso-fareast-language: ko"><font size="3">• E-government and public administration <p></p></font></span></p><p class="MsoNormal" style="margin: 0in 0in 0pt"><span lang="EN-GB" style="mso-fareast-font-family: batang; mso-ansi-language: en-gb; mso-fareast-language: ko"><font size="3">•Tools and technology for knowledge management<p></p></font></span></p><p class="MsoNormal" style="margin: 0in 0in 0pt"><span lang="EN-GB" style="mso-fareast-font-family: batang; mso-ansi-language: en-gb; mso-fareast-language: ko"><font size="3">•Knowledge Management and risk management<p></p></font></span></p><p class="MsoNormal" style="margin: 0in 0in 0pt"><span lang="EN-GB" style="mso-fareast-font-family: batang; mso-ansi-language: en-gb; mso-fareast-language: ko"><font size="3">•Knowledge Management and Government in Cities and Communities<p></p></font></span></p><p class="MsoNormal" style="margin: 0in 0in 0pt"><span lang="EN-GB" style="mso-fareast-font-family: batang; mso-ansi-language: en-gb; mso-fareast-language: ko"><font size="3">•Knowledge Management in NGO<p></p></font></span></p><p class="MsoNormal" style="margin: 0in 0in 0pt"><span lang="EN-GB" style="mso-fareast-font-family: batang; mso-ansi-language: en-gb; mso-fareast-language: ko"><font size="3">•Knowledge Management in Libraries and Information Sectors<p></p></font></span></p><p class="MsoNormal" style="margin: 0in 0in 0pt"><span lang="EN-GB" style="mso-fareast-font-family: batang; mso-ansi-language: en-gb; mso-fareast-language: ko"><font size="3">•Copyright, Creative Commons and Ethical Issues in a Knowledge Economy<p></p></font></span></p><p class="MsoNormal" style="margin: 0in 0in 0pt"><span lang="EN-GB" style="mso-fareast-font-family: batang; mso-ansi-language: en-gb; mso-fareast-language: ko"><font size="3">•Knowledge Management in education<p></p></font></span></p><p class="MsoNormal" style="margin: 0in 0in 0pt"><span lang="EN-GB" style="mso-fareast-font-family: batang; mso-ansi-language: en-gb; mso-fareast-language: ko"><font size="3">•Knowledge Management in tourism<p></p></font></span></p><p class="MsoNormal" style="margin: 0in 0in 0pt"><span lang="EN-GB" style="mso-fareast-font-family: batang; mso-ansi-language: en-gb; mso-fareast-language: ko"><font size="3">•Knowledge Management in health services and organizations<p></p></font></span></p><p class="MsoNormal" style="margin: 0in 0in 0pt"><span lang="EN-GB" style="mso-fareast-font-family: batang; mso-ansi-language: en-gb; mso-fareast-language: ko"><font size="3">•Knowledge Management and Collaboration<p></p></font></span></p><p class="MsoNormal" style="margin: 0in 0in 0pt"><span lang="EN-GB" style="mso-fareast-font-family: batang; mso-ansi-language: en-gb; mso-fareast-language: ko"><font size="3">•Knowledge Networks and Ecologies<p></p></font></span></p><p class="MsoNormal" style="margin: 0in 0in 0pt"><span lang="EN-GB" style="mso-fareast-font-family: batang; mso-ansi-language: en-gb; mso-fareast-language: ko"><font size="3">•Measuring Intellectual Capital<p></p></font></span></p><p class="MsoNormal" style="margin: 0in 0in 0pt"><span lang="EN-GB" style="mso-fareast-font-family: batang; mso-ansi-language: en-gb; mso-fareast-language: ko"><font size="3">•Intellectual Capital Reporting <p></p></font></span></p><p class="MsoNormal" style="margin: 0in 0in 0pt"><span lang="EN-GB" style="mso-fareast-font-family: batang; mso-ansi-language: en-gb; mso-fareast-language: ko"><font size="3">•Knowledge-intensive services; Services as complex systems<p></p></font></span></p><p class="MsoNormal" style="margin: 0in 0in 0pt"><span lang="EN-GB" style="mso-fareast-font-family: batang; mso-ansi-language: en-gb; mso-fareast-language: ko"><font size="3">•Service business models (in-sourcing, shared services, outsourcing, off-shoring)<p></p></font></span></p><p class="MsoNormal" style="margin: 0in 0in 0pt"><span lang="EN-GB" style="mso-fareast-font-family: batang; mso-ansi-language: en-gb; mso-fareast-language: ko"><font size="3">•Service design and modelling; Service development and design processes<p></p></font></span></p><p class="MsoNormal" style="margin: 0in 0in 0pt"><span lang="EN-GB" style="mso-fareast-font-family: batang; mso-ansi-language: en-gb; mso-fareast-language: ko"><font size="3">•Managing service delivery and operations<p></p></font></span></p><p class="MsoNormal" style="margin: 0in 0in 0pt"><span lang="EN-GB" style="mso-fareast-font-family: batang; mso-ansi-language: en-gb; mso-fareast-language: ko"><font size="3">•Service innovation<p></p></font></span></p><p class="MsoNormal" style="margin: 0in 0in 0pt"><span lang="EN-GB" style="mso-fareast-font-family: batang; mso-ansi-language: en-gb; mso-fareast-language: ko"><font size="3">•Service risk management<p></p></font></span></p><p class="MsoNormal" style="margin: 0in 0in 0pt"><span lang="EN-GB" style="mso-fareast-font-family: batang; mso-ansi-language: en-gb; mso-fareast-language: ko"><font size="3">•Privacy and security in services; <p></p></font></span></p><p class="MsoNormal" style="margin: 0in 0in 0pt"><span lang="EN-GB" style="mso-fareast-font-family: batang; mso-ansi-language: en-gb; mso-fareast-language: ko"><font size="3">•Intellectual property issues in services<p></p></font></span></p><p class="MsoNormal" style="margin: 0in 0in 0pt"><span lang="EN-GB" style="mso-fareast-font-family: batang; mso-ansi-language: en-gb; mso-fareast-language: ko"><font size="3">•Service level agreements<p></p></font></span></p><p class="MsoNormal" style="margin: 0in 0in 0pt"><span lang="EN-GB" style="mso-fareast-font-family: batang; mso-ansi-language: en-gb; mso-fareast-language: ko"><font size="3">•Applying service design principles<p></p></font></span></p><p class="MsoNormal" style="margin: 0in 0in 0pt"><span lang="EN-GB" style="mso-fareast-font-family: batang; mso-ansi-language: en-gb; mso-fareast-language: ko"><font size="3">•Evolution of Service Oriented Innovation/Value Networks<p></p></font></span></p><p class="MsoNormal" style="margin: 0in 0in 0pt"><span lang="EN-GB" style="mso-fareast-font-family: batang; mso-ansi-language: en-gb; mso-fareast-language: ko"><font size="3">•Software as a service<p></p></font></span></p><p class="MsoNormal" style="margin: 0in 0in 0pt"><span lang="EN-GB" style="mso-fareast-font-family: batang; mso-ansi-language: en-gb; mso-fareast-language: ko"><font size="3">•Customer care and call centre management services<p></p></font></span></p><p class="MsoNormal" style="margin: 0in 0in 0pt"><span lang="EN-GB" style="mso-fareast-font-family: batang; mso-ansi-language: en-gb; mso-fareast-language: ko"><font size="3">•Knowledge discovery and data mining in the service industry<p></p></font></span></p><p class="MsoNormal" style="margin: 0in 0in 0pt"><span lang="EN-GB" style="mso-fareast-font-family: batang; mso-ansi-language: en-gb; mso-fareast-language: ko"><font size="3">•Knowledge management and organizational learning and web semantic<p></p></font></span></p><p class="MsoNormalCxSpLast" style="text-justify: inter-ideograph; text-align: justify; mso-layout-grid-align: none"><span lang="EN-GB" style="mso-ansi-language: en-gb"><p><font size="3"> </font></p></span></p><h1 align="left" style="text-align: left; margin: 0in 0in 0pt"><span lang="EN-US" style="font-family: calibri; font-size: 12pt"><p> </p></span></h1><h1 align="left" style="text-align: left; margin: 0in 0in 0pt"><span lang="EN-US" style="font-family: calibri; font-size: 12pt">Submission Procedure<p></p></span></h1><p class="MsoBodyTextCxSpFirst" style="text-justify: inter-ideograph; text-align: justify"><span lang="EN-US" style="font-family: calibri; font-size: 12pt">Full chapters are expected to be submitted by <b style="mso-bidi-font-weight: normal">April 15, 2011</b>. All submitted chapters will be reviewed on a double-blind review basis. <span style="mso-spacerun: yes"> </span>Contributors may also be requested to serve as reviewers for this project.<p></p></span></p><p class="MsoBodyTextCxSpMiddle"><span lang="EN-US" style="font-family: calibri; font-size: 12pt"><p> </p></span></p><p class="MsoBodyTextCxSpMiddle"><b style="mso-bidi-font-weight: normal"><span lang="EN-US" style="font-family: calibri; font-size: 12pt">Publisher<p></p></span></b></p><p class="MsoBodyTextCxSpMiddle"><span lang="EN-US" style="font-family: calibri; font-size: 12pt">This book is scheduled to be published by IGI Global (formerly Idea Group Inc.), publisher of the “Information Science Reference” (formerly Idea Group Reference) and “Medical Information Science Reference” imprints. <span style="mso-spacerun: yes"> </span>For additional information regarding the publisher, please visit </span><span lang="EN-US" style="font-family: calibri"><a href="http://www.igi-global.com/"><font size="3">www.igi-global.com</font></a></span><span lang="EN-US" style="font-family: calibri; font-size: 12pt">. <span style="mso-spacerun: yes"> </span>This publication is anticipated to be released in 2012.<p></p></span></p><p class="MsoBodyTextCxSpMiddle"><span lang="EN-US" style="font-family: calibri; font-size: 12pt"><p> </p></span></p><p class="MsoBodyTextCxSpMiddle"><b style="mso-bidi-font-weight: normal"><span lang="EN-US" style="font-family: calibri; font-size: 12pt">Important Dates<p></p></span></b></p><p class="MsoBodyTextCxSpMiddle"><b style="mso-bidi-font-weight: normal"><span lang="EN-US" style="font-family: calibri; font-size: 12pt">April 15, 2011<span style="mso-tab-count: 1">            </span><span style="mso-spacerun: yes">             </span></span></b><span lang="EN-US" style="font-family: calibri; font-size: 12pt">Full Chapter Submission<b style="mso-bidi-font-weight: normal"><p></p></b></span></p><p class="MsoBodyTextCxSpMiddle"><i style="mso-bidi-font-style: normal"><span lang="EN-US" style="font-family: calibri; font-size: 12pt"><p> </p></span></i></p><p class="MsoBodyTextCxSpMiddle"><i style="mso-bidi-font-style: normal"><span lang="EN-US" style="font-family: calibri; font-size: 12pt"><p> </p></span></i></p><p align="center" class="MsoBodyTextCxSpLast" style="text-align: center"><i style="mso-bidi-font-style: normal"><span lang="EN-US" style="font-family: calibri; font-size: 12pt">Inquiries and submissions can be forwarded electronically to:<p></p></span></i></p><p align="center" class="MsoNormalCxSpFirst" style="text-align: center; mso-outline-level: 5"><i><span lang="EN-US" style="font-family: calibri; mso-fareast-font-family: 'ms mincho'; mso-fareast-language: ja"><p><font size="3"> </font></p></span></i></p><p align="center" class="MsoNormalCxSpMiddle" style="text-align: center; mso-outline-level: 5"><b><span style="font-family: calibri; mso-ansi-language: es; mso-fareast-language: ja"><font size="3">Dr. <span style="mso-spacerun: yes"> </span>Patricia Ordoñez de Pablos<p></p></font></span></b></p><p align="center" class="MsoNormalCxSpMiddle" style="text-align: center"><font size="3"><place w:st="on"><city w:st="on"><span lang="EN-US" style="font-family: calibri; mso-bidi-font-weight: bold; mso-fareast-font-family: 'ms mincho'; mso-fareast-language: ja; mso-bidi-font-style: italic">University of Ovie</span><span lang="EN-GB" style="font-family: calibri; mso-bidi-font-weight: bold; mso-fareast-font-family: 'ms mincho'; mso-ansi-language: en-gb; mso-fareast-language: ja; mso-bidi-font-style: italic">do</span></city><span lang="EN-US" style="font-family: calibri; mso-bidi-font-weight: bold; mso-fareast-font-family: 'ms mincho'; mso-fareast-language: ja; mso-bidi-font-style: italic">, <country-region w:st="on">Spain</country-region></span></place><span lang="EN-US" style="font-family: calibri; mso-bidi-font-weight: bold; mso-fareast-font-family: 'ms mincho'; mso-fareast-language: ja; mso-bidi-font-style: italic"><p></p></span></font></p><p align="center" class="MsoNormalCxSpMiddle" style="text-align: center"><span lang="EN-US" style="font-family: calibri; mso-bidi-font-weight: bold; mso-fareast-font-family: 'ms mincho'; mso-fareast-language: ja; mso-bidi-font-style: italic"><font size="3">E-mail: </font><a href="mailto:patriop@uniovi.es"><font size="3">patriop@uniovi.es</font></a><p></p></span></p><p align="center" class="MsoNormalCxSpMiddle" style="text-align: center"><span lang="EN-US" style="font-family: calibri; mso-bidi-font-weight: bold; mso-fareast-font-family: 'ms mincho'; mso-fareast-language: ja; mso-bidi-font-style: italic"><p><font size="3"> </font></p></span></p><p align="center" class="MsoNormalCxSpMiddle" style="text-align: center"><span lang="EN-US" style="font-family: calibri; font-size: 11pt; mso-bidi-font-weight: bold; mso-fareast-font-family: 'ms mincho'; mso-fareast-language: ja; mso-bidi-font-style: italic"><p> </p></span></p><p align="center" class="MsoNormalCxSpMiddle" style="text-align: center"><span lang="EN-US" style="font-family: calibri; font-size: 11pt; mso-bidi-font-weight: bold; mso-fareast-font-family: 'ms mincho'; mso-fareast-language: ja; mso-bidi-font-style: italic">With CC to:<p></p></span></p><p align="center" class="MsoNormalCxSpMiddle" style="text-align: center"><span lang="EN-US" style="font-family: calibri; font-size: 11pt; mso-bidi-font-weight: bold; mso-fareast-font-family: 'ms mincho'; mso-fareast-language: ja; mso-bidi-font-style: italic"><p> </p></span></p><p align="center" class="MsoNormalCxSpMiddle" style="text-align: center"><b><span lang="EN-US" style="font-family: calibri; font-size: 11pt; mso-fareast-font-family: 'ms mincho'; mso-fareast-language: ja; mso-bidi-font-style: italic">Dr Miltiadis D. Lytras<p></p></span></b></p><p align="center" class="MsoNormalCxSpMiddle" style="text-align: center"><span lang="EN-US" style="font-family: calibri; font-size: 11pt; mso-bidi-font-weight: bold; mso-fareast-font-family: 'ms mincho'; mso-fareast-language: ja; mso-bidi-font-style: italic">American College of Greece, Greece<p></p></span></p><p align="center" class="MsoNormalCxSpMiddle" style="text-align: center"><span lang="EN-US" style="font-family: calibri; font-size: 11pt; mso-bidi-font-weight: bold; mso-fareast-font-family: 'ms mincho'; mso-fareast-language: ja; mso-bidi-font-style: italic">Email:</span><span lang="EN-US" style="font-family: calibri; font-size: 11pt; mso-bidi-font-weight: bold; mso-fareast-font-family: 'ms mincho'; mso-fareast-language: ja; mso-bidi-font-style: italic"><a href="mailto:miltiadis.lytras@gmail.com">miltiadis.lytras@gmail.com</a><p></p></span></p><br /></div>