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<P style="MARGIN: 0in 0in 0pt" class=NoSpacing><SPAN
style="mso-bidi-font-family: Calibri"><FONT face=Calibri><FONT size=3>The
contents of the latest issue of:<o:p></o:p></FONT></FONT></SPAN></P>
<P style="MARGIN: 0in 0in 0pt" class=NoSpacing><B
style="mso-bidi-font-weight: normal"><SPAN
style="mso-bidi-font-family: Calibri"><FONT face=Calibri><FONT
size=3>International Journal of Knowledge Management
(IJKM)<o:p></o:p></FONT></FONT></SPAN></B></P>
<P style="MARGIN: 0in 0in 0pt" class=NoSpacing><SPAN
style="mso-bidi-font-family: Calibri"><FONT face=Calibri><FONT size=3>Official
Publication of the Information Resources Management
Association<o:p></o:p></FONT></FONT></SPAN></P>
<P style="MARGIN: 0in 0in 0pt" class=NoSpacing><SPAN
style="mso-bidi-font-family: Calibri"><FONT face=Calibri><FONT size=3>Volume 7,
Issue 2, April-June 2011<o:p></o:p></FONT></FONT></SPAN></P>
<P style="MARGIN: 0in 0in 0pt" class=NoSpacing><SPAN
style="mso-bidi-font-family: Calibri"><FONT face=Calibri><FONT
size=3>Published<SPAN style="COLOR: black">: Quarterly in Print and
Electronically<o:p></o:p></SPAN></FONT></FONT></SPAN></P>
<P style="MARGIN: 0in 0in 0pt" class=NoSpacing><FONT face=Calibri><FONT
size=3><SPAN style="COLOR: black; mso-bidi-font-family: Calibri">ISSN:
</SPAN><SPAN style="mso-bidi-font-family: Calibri">1548-0666 <SPAN
style="COLOR: black">EISSN: 1548-0658<o:p></o:p></SPAN></SPAN></FONT></FONT></P>
<P style="MARGIN: 0in 0in 0pt" class=NoSpacing><FONT face=Calibri><FONT
size=3><SPAN style="COLOR: black; mso-bidi-font-family: Calibri">Published by
IGI</SPAN><SPAN style="mso-bidi-font-family: Calibri"> Publishing,
Hershey-<st1:place w:st="on"><st1:City w:st="on">New York</st1:City>,
<st1:country-region
w:st="on">USA</st1:country-region></st1:place><o:p></o:p></SPAN></FONT></FONT></P>
<P style="MARGIN: 0in 0in 0pt" class=NoSpacing><SPAN
style="mso-bidi-font-family: Calibri"><A
href="http://www.igi-global.com/ijkm"><FONT size=3
face=Calibri>www.igi-global.com/ijkm</FONT></A><o:p></o:p></SPAN></P>
<P style="MARGIN: 0in 0in 0pt" class=NoSpacing><SPAN
style="mso-bidi-font-family: Calibri"><o:p><FONT size=3
face=Calibri> </FONT></o:p></SPAN></P>
<P style="MARGIN: 0in 0in 0pt" class=NoSpacing><SPAN
style="mso-bidi-font-family: Calibri"><FONT face=Calibri><FONT
size=3>Editor-in-Chief: <st1:City w:st="on">Murray</st1:City> E. Jennex,
<st1:place w:st="on"><st1:City w:st="on">San Diego State University</st1:City>,
<st1:country-region
w:st="on">USA</st1:country-region></st1:place><o:p></o:p></FONT></FONT></SPAN></P>
<P style="MARGIN: 0in 0in 0pt" class=NoSpacing><SPAN
style="mso-bidi-font-family: Calibri"><o:p><FONT size=3
face=Calibri> </FONT></o:p></SPAN></P>
<P style="MARGIN: 0in 0in 0pt" class=NoSpacing><B
style="mso-bidi-font-weight: normal"><SPAN
style="mso-bidi-font-family: Calibri"><FONT face=Calibri><FONT size=3>PAPER
ONE<o:p></o:p></FONT></FONT></SPAN></B></P>
<P style="MARGIN: 0in 0in 0pt" class=NoSpacing><SPAN
style="mso-bidi-font-family: Calibri"><o:p><FONT size=3
face=Calibri> </FONT></o:p></SPAN></P>
<P style="MARGIN: 0in 0in 0pt" class=NoSpacing><SPAN
style="mso-bidi-font-family: Calibri"><FONT face=Calibri><FONT size=3>Knowledge
Management Process and Organizational Performance in
SMEs<o:p></o:p></FONT></FONT></SPAN></P>
<P style="MARGIN: 0in 0in 0pt" class=NoSpacing><SPAN
style="mso-bidi-font-family: Calibri"><o:p><FONT size=3
face=Calibri> </FONT></o:p></SPAN></P>
<P style="MARGIN: 0in 0in 0pt" class=NoSpacing><SPAN
style="mso-bidi-font-family: Calibri"><FONT face=Calibri><FONT size=3>Varintorn
Supyuenyong, <st1:PlaceName w:st="on">Knowledge</st1:PlaceName> <st1:PlaceName
w:st="on">Management</st1:PlaceName> <st1:PlaceName
w:st="on">Professional</st1:PlaceName> <st1:PlaceType
w:st="on">Center</st1:PlaceType> Asia, <st1:country-region w:st="on"><st1:place
w:st="on">Thailand</st1:place></st1:country-region><o:p></o:p></FONT></FONT></SPAN></P>
<P style="MARGIN: 0in 0in 0pt" class=NoSpacing><SPAN
style="mso-bidi-font-family: Calibri"><FONT face=Calibri><FONT size=3>Fredric
William Swierczek, <st1:place w:st="on"><st1:City w:st="on">Thammasat
University</st1:City>, <st1:country-region
w:st="on">Thailand</st1:country-region></st1:place><o:p></o:p></FONT></FONT></SPAN></P>
<P style="MARGIN: 0in 0in 0pt" class=NoSpacing><SPAN
style="mso-bidi-font-family: Calibri"><o:p><FONT size=3
face=Calibri> </FONT></o:p></SPAN></P>
<P style="MARGIN: 0in 0in 0pt" class=NoSpacing><SPAN
style="mso-bidi-font-family: Calibri"><FONT face=Calibri><FONT size=3>The
benefits of knowledge management are recognized mainly for the large
organization. Small and medium-sized enterprises (SMEs) can also achieve the
real benefits of KM. This paper investigates the relationship between the KM
process and the organizational performance of SMEs. The objective of this paper
is to assess the KM process and its relationship to different components of
organizational performance in small and medium enterprise application service
providers in <st1:place w:st="on"><st1:country-region
w:st="on">Thailand</st1:country-region></st1:place>. A survey approach was used
with a sample of 81 respondents. The results show that knowledge organization,
and retention and knowledge utilization improve individual performance, product
performance, and overall organizational performance. Only knowledge organization
and retention increases process performance. Knowledge dissemination influences
customer satisfaction and reputation and cost reduction. These results
demonstrate the benefits of the KM practices on the organizational performance
in SMEs.<o:p></o:p></FONT></FONT></SPAN></P>
<P style="MARGIN: 0in 0in 0pt" class=NoSpacing><SPAN
style="mso-bidi-font-family: Calibri"><o:p><FONT size=3
face=Calibri> </FONT></o:p></SPAN></P>
<P style="MARGIN: 0in 0in 0pt" class=NoSpacing><SPAN
style="mso-bidi-font-family: Calibri"><FONT face=Calibri><FONT size=3>To obtain
a copy of the entire article, click on the link
below.<o:p></o:p></FONT></FONT></SPAN></P>
<P style="MARGIN: 0in 0in 0pt" class=NoSpacing><SPAN
style="mso-bidi-font-family: Calibri"><A
href="http://www.igi-global.com/bookstore/article.aspx?titleid=53236"><FONT
size=3
face=Calibri>http://www.igi-global.com/bookstore/article.aspx?titleid=53236</FONT></A><o:p></o:p></SPAN></P>
<P style="MARGIN: 0in 0in 0pt" class=NoSpacing><SPAN
style="mso-bidi-font-family: Calibri"><o:p><FONT size=3
face=Calibri> </FONT></o:p></SPAN></P>
<P style="MARGIN: 0in 0in 0pt" class=NoSpacing><B
style="mso-bidi-font-weight: normal"><SPAN
style="mso-bidi-font-family: Calibri"><FONT face=Calibri><FONT size=3>PAPER
TWO<o:p></o:p></FONT></FONT></SPAN></B></P>
<P style="MARGIN: 0in 0in 0pt" class=NoSpacing><SPAN
style="mso-bidi-font-family: Calibri"><o:p><FONT size=3
face=Calibri> </FONT></o:p></SPAN></P>
<P style="MARGIN: 0in 0in 0pt" class=NoSpacing><SPAN
style="mso-bidi-font-family: Calibri"><FONT face=Calibri><FONT size=3>Boundary
Spanning Role of the IS Development Team in Consultant-Partnered Projects:
Knowledge Management Perspective<o:p></o:p></FONT></FONT></SPAN></P>
<P style="MARGIN: 0in 0in 0pt" class=NoSpacing><SPAN
style="mso-bidi-font-family: Calibri"><o:p><FONT size=3
face=Calibri> </FONT></o:p></SPAN></P>
<P style="MARGIN: 0in 0in 0pt" class=NoSpacing><SPAN
style="mso-bidi-font-family: Calibri"><FONT face=Calibri><FONT size=3>Sanghoon
Lee, <st1:place w:st="on"><st1:City w:st="on">Yonsei University</st1:City>,
<st1:country-region
w:st="on">Korea</st1:country-region></st1:place><o:p></o:p></FONT></FONT></SPAN></P>
<P style="MARGIN: 0in 0in 0pt" class=NoSpacing><SPAN
style="mso-bidi-font-family: Calibri"><FONT face=Calibri><FONT size=3>Bongsik
Shin, <st1:place w:st="on"><st1:City w:st="on">San Diego State
University</st1:City>, <st1:country-region
w:st="on">USA</st1:country-region></st1:place><o:p></o:p></FONT></FONT></SPAN></P>
<P style="MARGIN: 0in 0in 0pt" class=NoSpacing><SPAN
style="mso-bidi-font-family: Calibri"><FONT face=Calibri><FONT size=3>Hogeun
Lee, <st1:place w:st="on"><st1:City w:st="on">Yonsei University</st1:City>,
<st1:country-region
w:st="on">Korea</st1:country-region></st1:place><o:p></o:p></FONT></FONT></SPAN></P>
<P style="MARGIN: 0in 0in 0pt" class=NoSpacing><SPAN
style="mso-bidi-font-family: Calibri"><o:p><FONT size=3
face=Calibri> </FONT></o:p></SPAN></P>
<P style="MARGIN: 0in 0in 0pt" class=NoSpacing><SPAN
style="mso-bidi-font-family: Calibri"><FONT face=Calibri><FONT size=3>This
research examines the effect an Information Systems (IS) development team has on
end-users’ perceptions of system quality and system benefits by transferring
relevant knowledge through inter- and intra-firm boundaries. The research
context is the prevalent partnership in which an external consultant with
relevant expertise leads a client team to undertake an IS project. A high-level
research model that depicts dynamics among team competence (for knowledge
transfer), consultant partnership (with the project team), knowledge transfer
(through inter- and intra-firm boundaries), and project success is proposed
grounded on the theory of boundary spanning. Key indicators of team competence
and consultant partnership are derived from existing studies. With expected
multiplicity in the conceptual dimensions of team competence and consultant
partnership, they are designated as second-order constructs with first-order
manifest variables. User perceptions of the post-implementation quality and
benefits of an information system serve as project success variables. Relevant
hypotheses propose dynamics among the studied constructs. Survey data are
gathered from both system developers and end-users, and the integrity of the
research model and corresponding hypotheses are empirically tested with
structural equation modeling. Data analysis confirmed the importance of
knowledge transfer for the post-implementation success of an IS
project.<o:p></o:p></FONT></FONT></SPAN></P>
<P style="MARGIN: 0in 0in 0pt" class=NoSpacing><SPAN
style="mso-bidi-font-family: Calibri"><o:p><FONT size=3
face=Calibri> </FONT></o:p></SPAN></P>
<P style="MARGIN: 0in 0in 0pt" class=NoSpacing><SPAN
style="mso-bidi-font-family: Calibri"><FONT face=Calibri><FONT size=3>To obtain
a copy of the entire article, click on the link
below.<o:p></o:p></FONT></FONT></SPAN></P>
<P style="MARGIN: 0in 0in 0pt" class=NoSpacing><SPAN
style="mso-bidi-font-family: Calibri"><A
href="http://www.igi-global.com/bookstore/article.aspx?titleid=53237"><FONT
size=3
face=Calibri>http://www.igi-global.com/bookstore/article.aspx?titleid=53237</FONT></A><o:p></o:p></SPAN></P>
<P style="MARGIN: 0in 0in 0pt" class=NoSpacing><SPAN
style="mso-bidi-font-family: Calibri"><o:p><FONT size=3
face=Calibri> </FONT></o:p></SPAN></P>
<P style="MARGIN: 0in 0in 0pt" class=NoSpacing><B
style="mso-bidi-font-weight: normal"><SPAN
style="mso-bidi-font-family: Calibri"><FONT face=Calibri><FONT size=3>PAPER
THREE<o:p></o:p></FONT></FONT></SPAN></B></P>
<P style="MARGIN: 0in 0in 0pt" class=NoSpacing><SPAN
style="mso-bidi-font-family: Calibri"><o:p><FONT size=3
face=Calibri> </FONT></o:p></SPAN></P>
<P style="MARGIN: 0in 0in 0pt" class=NoSpacing><SPAN
style="mso-bidi-font-family: Calibri"><FONT face=Calibri><FONT size=3>The
Practice of Jordanian Business to Attain Customer Knowledge
Acquisition<o:p></o:p></FONT></FONT></SPAN></P>
<P style="MARGIN: 0in 0in 0pt" class=NoSpacing><SPAN
style="mso-bidi-font-family: Calibri"><o:p><FONT size=3
face=Calibri> </FONT></o:p></SPAN></P>
<P style="MARGIN: 0in 0in 0pt" class=NoSpacing><SPAN
style="mso-bidi-font-family: Calibri"><FONT face=Calibri><FONT size=3>Amine
Nehari Talet, King Fahd University of <st1:place w:st="on"><st1:City
w:st="on">Petroleum</st1:City> <st1:State w:st="on">&</st1:State> <st1:State
w:st="on">Minerals</st1:State>, <st1:country-region w:st="on">Saudi
Arabia</st1:country-region></st1:place><o:p></o:p></FONT></FONT></SPAN></P>
<P style="MARGIN: 0in 0in 0pt" class=NoSpacing><SPAN
style="mso-bidi-font-family: Calibri"><FONT face=Calibri><FONT size=3>Samer
Alhawari, Applied <st1:place w:st="on"><st1:City w:st="on">Science Private
University</st1:City>, <st1:country-region
w:st="on">Jordan</st1:country-region></st1:place><o:p></o:p></FONT></FONT></SPAN></P>
<P style="MARGIN: 0in 0in 0pt" class=NoSpacing><SPAN
style="mso-bidi-font-family: Calibri"><FONT face=Calibri><FONT size=3>Ebrahim
Mansour, Applied <st1:place w:st="on"><st1:City w:st="on">Science Private
University</st1:City>, <st1:country-region
w:st="on">Jordan</st1:country-region></st1:place><o:p></o:p></FONT></FONT></SPAN></P>
<P style="MARGIN: 0in 0in 0pt" class=NoSpacing><SPAN
style="mso-bidi-font-family: Calibri"><FONT face=Calibri><FONT size=3>Haroun
Alryalat, The World Islamic <st1:place w:st="on"><st1:City w:st="on">Sciences
& Education University</st1:City>, <st1:country-region
w:st="on">Jordan</st1:country-region></st1:place><o:p></o:p></FONT></FONT></SPAN></P>
<P style="MARGIN: 0in 0in 0pt" class=NoSpacing><SPAN
style="mso-bidi-font-family: Calibri"><o:p><FONT size=3
face=Calibri> </FONT></o:p></SPAN></P>
<P style="MARGIN: 0in 0in 0pt" class=NoSpacing><SPAN
style="mso-bidi-font-family: Calibri"><FONT face=Calibri><FONT size=3>This paper
examines how Jordanian companies use the knowledge process to support Customer
Knowledge Acquisition (CKA) and how they foster it. The empirical study is based
on a sample of the data collected from 156 respondents, drawn randomly from
three software business solution companies working in the Customer Relationship
Management (CRM) area, and four companies which are employing the CRM system.
The results show that the three selected factors (need for Customer Knowledge,
Verify Customer Source, and Capture Customer Knowledge) have a significant
impact on customer acquisition. However, the source identification of knowledge
is not significant in Jordanian business software environments. The empirical
findings will help both researchers and practitioners in future Knowledge
Management (KM) and Customer Acquisition research to gain a better understanding
of the knowledge processes about customers on Customer Acquisition. This paper
provides a contribution to the literature about Customer Knowledge Acquisition
in one of the developing countries as a framework to keep organizations
competitive within the global business
environment.<o:p></o:p></FONT></FONT></SPAN></P>
<P style="MARGIN: 0in 0in 0pt" class=NoSpacing><SPAN
style="mso-bidi-font-family: Calibri"><o:p><FONT size=3
face=Calibri> </FONT></o:p></SPAN></P>
<P style="MARGIN: 0in 0in 0pt" class=NoSpacing><SPAN
style="mso-bidi-font-family: Calibri"><FONT face=Calibri><FONT size=3>To obtain
a copy of the entire article, click on the link
below.<o:p></o:p></FONT></FONT></SPAN></P>
<P style="MARGIN: 0in 0in 0pt" class=NoSpacing><SPAN
style="mso-bidi-font-family: Calibri"><A
href="http://www.igi-global.com/bookstore/article.aspx?titleid=53238"><FONT
size=3
face=Calibri>http://www.igi-global.com/bookstore/article.aspx?titleid=53238</FONT></A><o:p></o:p></SPAN></P>
<P style="MARGIN: 0in 0in 0pt" class=NoSpacing><SPAN
style="mso-bidi-font-family: Calibri"><o:p><FONT size=3
face=Calibri> </FONT></o:p></SPAN></P>
<P style="MARGIN: 0in 0in 0pt" class=NoSpacing><B
style="mso-bidi-font-weight: normal"><SPAN
style="mso-bidi-font-family: Calibri"><FONT face=Calibri><FONT size=3>PAPER
FOUR<o:p></o:p></FONT></FONT></SPAN></B></P>
<P style="MARGIN: 0in 0in 0pt" class=NoSpacing><SPAN
style="mso-bidi-font-family: Calibri"><o:p><FONT size=3
face=Calibri> </FONT></o:p></SPAN></P>
<P style="MARGIN: 0in 0in 0pt" class=NoSpacing><SPAN
style="mso-bidi-font-family: Calibri"><FONT face=Calibri><FONT size=3>Impact of
Knowledge Management Dimensions on Learning Organization: Comparison Across
Business Excellence Awarded and Non-Awarded Indian
Organizations<o:p></o:p></FONT></FONT></SPAN></P>
<P style="MARGIN: 0in 0in 0pt" class=NoSpacing><SPAN
style="mso-bidi-font-family: Calibri"><o:p><FONT size=3
face=Calibri> </FONT></o:p></SPAN></P>
<P style="MARGIN: 0in 0in 0pt" class=NoSpacing><SPAN
style="mso-bidi-font-family: Calibri"><FONT face=Calibri><FONT size=3>Deepak
Chawla, International Management Institute, <st1:country-region
w:st="on"><st1:place
w:st="on">India</st1:place></st1:country-region><o:p></o:p></FONT></FONT></SPAN></P>
<P style="MARGIN: 0in 0in 0pt" class=NoSpacing><SPAN
style="mso-bidi-font-family: Calibri"><FONT face=Calibri><FONT size=3>Himanshu
Joshi, International Management Institute, <st1:country-region
w:st="on"><st1:place
w:st="on">India</st1:place></st1:country-region><o:p></o:p></FONT></FONT></SPAN></P>
<P style="MARGIN: 0in 0in 0pt" class=NoSpacing><SPAN
style="mso-bidi-font-family: Calibri"><o:p><FONT size=3
face=Calibri> </FONT></o:p></SPAN></P>
<P style="MARGIN: 0in 0in 0pt" class=NoSpacing><SPAN
style="mso-bidi-font-family: Calibri"><FONT face=Calibri><FONT size=3>Knowledge
and knowledge driven learning determines the organizational ability to achieve
sustainable competitive advantage. To excel in business, organizations need to
develop processes that facilitate streamline information flow resulting in
enhanced learning. This paper investigates the learning capabilities
demonstrated by Indian organizations and for the differences between business
excellence awarded and non-awarded organizations. This paper examines the impact
of Knowledge Management (KM) dimensions on Learning Organization (LO) and tests
if the impact is significantly different for these groups. A convenience sample
of 57 executives from 16 Indian organizations participated in the study. The
results show that organizations awarded for business excellence fare better on
all items of LO as compared to non-awarded ones. However, statistical difference
is found only in Vision and Strategy and Performance Improvement Process. The
results show that most of the KM dimensions have a positive impact on LO
dimensions.<o:p></o:p></FONT></FONT></SPAN></P>
<P style="MARGIN: 0in 0in 0pt" class=NoSpacing><SPAN
style="mso-bidi-font-family: Calibri"><o:p><FONT size=3
face=Calibri> </FONT></o:p></SPAN></P>
<P style="MARGIN: 0in 0in 0pt" class=NoSpacing><SPAN
style="mso-bidi-font-family: Calibri"><FONT face=Calibri><FONT size=3>To obtain
a copy of the entire article, click on the link
below.<o:p></o:p></FONT></FONT></SPAN></P>
<P style="MARGIN: 0in 0in 0pt" class=NoSpacing><SPAN
style="mso-bidi-font-family: Calibri"><A
href="http://www.igi-global.com/bookstore/article.aspx?titleid=53239"><FONT
size=3
face=Calibri>http://www.igi-global.com/bookstore/article.aspx?titleid=53239</FONT></A><o:p></o:p></SPAN></P>
<P style="MARGIN: 0in 0in 0pt" class=NoSpacing><SPAN
style="mso-bidi-font-family: Calibri"><o:p><FONT size=3
face=Calibri> </FONT></o:p></SPAN></P>
<P style="MARGIN: 0in 0in 0pt" class=NoSpacing><B
style="mso-bidi-font-weight: normal"><SPAN
style="mso-bidi-font-family: Calibri"><FONT face=Calibri><FONT size=3>PAPER
FIVE<o:p></o:p></FONT></FONT></SPAN></B></P>
<P style="MARGIN: 0in 0in 0pt" class=NoSpacing><SPAN
style="mso-bidi-font-family: Calibri"><o:p><FONT size=3
face=Calibri> </FONT></o:p></SPAN></P>
<P style="MARGIN: 0in 0in 0pt" class=NoSpacing><SPAN
style="mso-bidi-font-family: Calibri"><FONT face=Calibri><FONT size=3>A Dynamic
Ability-Based View of the Organization<o:p></o:p></FONT></FONT></SPAN></P>
<P style="MARGIN: 0in 0in 0pt" class=NoSpacing><SPAN
style="mso-bidi-font-family: Calibri"><o:p><FONT size=3
face=Calibri> </FONT></o:p></SPAN></P>
<P style="MARGIN: 0in 0in 0pt" class=NoSpacing><SPAN
style="mso-bidi-font-family: Calibri"><FONT face=Calibri><FONT size=3>Farley S.
Nobre, Federal <st1:place w:st="on"><st1:City w:st="on">University of
Parana</st1:City>, <st1:country-region
w:st="on">Brazil</st1:country-region></st1:place><o:p></o:p></FONT></FONT></SPAN></P>
<P style="MARGIN: 0in 0in 0pt" class=NoSpacing><SPAN
style="mso-bidi-font-family: Calibri"><FONT face=Calibri><FONT size=3>David S.
Walker, The University of <st1:place w:st="on"><st1:City
w:st="on">Birmingham</st1:City>, <st1:country-region
w:st="on">UK</st1:country-region></st1:place><o:p></o:p></FONT></FONT></SPAN></P>
<P style="MARGIN: 0in 0in 0pt" class=NoSpacing><SPAN
style="mso-bidi-font-family: Calibri"><o:p><FONT size=3
face=Calibri> </FONT></o:p></SPAN></P>
<P style="MARGIN: 0in 0in 0pt" class=NoSpacing><SPAN
style="mso-bidi-font-family: Calibri"><FONT face=Calibri><FONT size=3>This paper
investigates theoretical micro-foundations of core competencies in the
organization that pursues sustainable competitive advantage. It advocates that
there is a lack of literature perspectives which can explain the sources of core
competencies of the firm. This research raises questions on: What are the main
sources of creation and sustenance of core competencies? What are the abilities
which nourish the development of operational and dynamic capabilities? What is
the main source of collective knowledge in the organization? This work answers
these questions by proposing a dynamic ability-based view of the organization
which contributes to explaining the dynamic behavior of the firm in the pursuit
of sustainable competitive advantage. Cognition is the core ability which
supports individuals, groups, and organizations with intelligence, autonomy,
learning, and knowledge management. These concepts form the set of
organizational abilities in this research.<o:p></o:p></FONT></FONT></SPAN></P>
<P style="MARGIN: 0in 0in 0pt" class=NoSpacing><SPAN
style="mso-bidi-font-family: Calibri"><o:p><FONT size=3
face=Calibri> </FONT></o:p></SPAN></P>
<P style="MARGIN: 0in 0in 0pt" class=NoSpacing><SPAN
style="mso-bidi-font-family: Calibri"><FONT face=Calibri><FONT size=3>To obtain
a copy of the entire article, click on the link
below.<o:p></o:p></FONT></FONT></SPAN></P>
<P style="MARGIN: 0in 0in 0pt" class=NoSpacing><SPAN
style="mso-bidi-font-family: Calibri"><A
href="http://www.igi-global.com/bookstore/article.aspx?titleid=53240"><FONT
size=3
face=Calibri>http://www.igi-global.com/bookstore/article.aspx?titleid=53240</FONT></A><o:p></o:p></SPAN></P>
<P style="MARGIN: 0in 0in 0pt" class=NoSpacing><SPAN
style="mso-bidi-font-family: Calibri"><o:p><FONT size=3
face=Calibri> </FONT></o:p></SPAN></P>
<P style="MARGIN: 0in 0in 0pt" class=NoSpacing><SPAN
style="mso-bidi-font-family: Calibri"><FONT face=Calibri><FONT
size=3>*****************************************************<o:p></o:p></FONT></FONT></SPAN></P>
<P style="MARGIN: 0in 0in 0pt" class=NoSpacing><SPAN
style="mso-bidi-font-family: Calibri"><FONT size=3 face=Calibri>For full copies
of the above articles, check for this issue of the <B
style="mso-bidi-font-weight: normal">International Journal of Knowledge
Management (IJKM)</B><SPAN style="mso-bidi-font-weight: bold"> </SPAN>in your
institution's library. This journal is also included in the IGI Global
aggregated "<B style="mso-bidi-font-weight: normal">InfoSci-Journals</B>"
database: </FONT><A
href="http://www.igi-global.com/EResources/InfoSciJournals.aspx"><FONT size=3
face=Calibri>http://www.igi-global.com/EResources/InfoSciJournals.aspx</FONT></A><FONT
face=Calibri><FONT size=3>.
*****************************************************<B
style="mso-bidi-font-weight: normal"><o:p></o:p></B></FONT></FONT></SPAN></P>
<P style="MARGIN: 0in 0in 0pt" class=NoSpacing><SPAN
style="mso-bidi-font-family: Calibri"><o:p><FONT size=3
face=Calibri> </FONT></o:p></SPAN></P>
<P style="MARGIN: 0in 0in 0pt" class=NoSpacing><B
style="mso-bidi-font-weight: normal"><SPAN
style="mso-bidi-font-family: Calibri"><FONT face=Calibri><FONT size=3>CALL FOR
PAPERS<o:p></o:p></FONT></FONT></SPAN></B></P>
<P style="MARGIN: 0in 0in 0pt" class=NoSpacing><SPAN
style="mso-bidi-font-family: Calibri"><o:p><FONT size=3
face=Calibri> </FONT></o:p></SPAN></P>
<P style="MARGIN: 0in 0in 0pt" class=NoSpacing><FONT face=Calibri><FONT
size=3><st1:City w:st="on"><st1:place w:st="on"><SPAN
style="mso-bidi-font-family: Calibri">Mission</SPAN></st1:place></st1:City><SPAN
style="mso-bidi-font-family: Calibri"> of
IJKM:<o:p></o:p></SPAN></FONT></FONT></P>
<P style="MARGIN: 0in 0in 0pt" class=NoSpacing><SPAN
style="mso-bidi-font-family: Calibri"><o:p><FONT size=3
face=Calibri> </FONT></o:p></SPAN></P>
<P style="MARGIN: 0in 0in 0pt" class=NoSpacing><SPAN
style="COLOR: black; mso-fareast-font-family: 'Times New Roman'; mso-bidi-font-family: Calibri"><FONT
face=Calibri><FONT size=3>The primary objective of the <B>International
Journal of Knowledge Management (IJKM)</B> is to provide a comprehensive
cross discipline forum for advancing the understanding of the organizational,
technical, human, and cognitive issues associated with the creation, capture,
transfer and use of knowledge in organizations. The secondary objective of this
Journal is to share knowledge among researchers and practitioners with respect
to the design, development, implementation and maintenance of effective
knowledge management systems. The journal publishes high quality empirical and
theoretical research covering all aspects of knowledge management. In addition
to full-length research manuscripts, the journal publishes insightful research
and practice notes as well as case studies from all areas of knowledge
management.<o:p></o:p></FONT></FONT></SPAN></P>
<P style="MARGIN: 0in 0in 0pt" class=NoSpacing><SPAN
style="COLOR: black; mso-fareast-font-family: 'Times New Roman'; mso-bidi-font-family: Calibri"><o:p><FONT
size=3 face=Calibri> </FONT></o:p></SPAN></P>
<P style="MARGIN: 0in 0in 0pt" class=NoSpacing><FONT face=Calibri><FONT
size=3><SPAN
style="COLOR: black; mso-fareast-font-family: 'Times New Roman'; mso-bidi-font-family: Calibri">Coverage
of </SPAN><SPAN style="mso-bidi-font-family: Calibri">IJKM</SPAN><SPAN
style="COLOR: black; mso-fareast-font-family: 'Times New Roman'; mso-bidi-font-family: Calibri">:<o:p></o:p></SPAN></FONT></FONT></P>
<P style="MARGIN: 0in 0in 0pt" class=NoSpacing><SPAN
style="mso-bidi-font-family: Calibri"><o:p><FONT size=3
face=Calibri> </FONT></o:p></SPAN></P>
<P style="MARGIN: 0in 0in 0pt" class=NoSpacing><SPAN
style="mso-bidi-font-family: Calibri"><FONT face=Calibri><FONT size=3>The <B
style="mso-bidi-font-weight: normal">International Journal of Knowledge
Management (IJKM)</B> covers all aspects of the knowledge management discipline,
from organizational issues to technology support to knowledge representation.
High quality submissions are encouraged using any qualitative or quantitative
research methodology. Submissions are especially encouraged covering the
following topics:<o:p></o:p></FONT></FONT></SPAN></P>
<P style="MARGIN: 0in 0in 0pt" class=NoSpacing><SPAN
style="mso-bidi-font-family: Calibri"><o:p><FONT size=3
face=Calibri> </FONT></o:p></SPAN></P>
<P
style="TEXT-INDENT: -0.25in; MARGIN: 0in 0in 0pt 0.5in; mso-list: l1 level1 lfo1"
class=NoSpacing><SPAN
style="FONT-FAMILY: Symbol; mso-fareast-font-family: Symbol; mso-bidi-font-family: Symbol"><SPAN
style="mso-list: Ignore"><FONT size=3>·</FONT><SPAN
style="FONT: 7pt 'Times New Roman'">
</SPAN></SPAN></SPAN><SPAN style="mso-bidi-font-family: Calibri"><FONT
face=Calibri><FONT size=3>Basic theories associated with knowledge creation,
knowledge management, and organizational
memory<o:p></o:p></FONT></FONT></SPAN></P>
<P
style="TEXT-INDENT: -0.25in; MARGIN: 0in 0in 0pt 0.5in; mso-list: l1 level1 lfo1"
class=NoSpacing><SPAN
style="FONT-FAMILY: Symbol; mso-fareast-font-family: Symbol; mso-bidi-font-family: Symbol"><SPAN
style="mso-list: Ignore"><FONT size=3>·</FONT><SPAN
style="FONT: 7pt 'Times New Roman'">
</SPAN></SPAN></SPAN><SPAN style="mso-bidi-font-family: Calibri"><FONT
face=Calibri><FONT size=3>Case studies of knowledge management and
organizational memory systems<o:p></o:p></FONT></FONT></SPAN></P>
<P
style="TEXT-INDENT: -0.25in; MARGIN: 0in 0in 0pt 0.5in; mso-list: l1 level1 lfo1"
class=NoSpacing><SPAN
style="FONT-FAMILY: Symbol; mso-fareast-font-family: Symbol; mso-bidi-font-family: Symbol"><SPAN
style="mso-list: Ignore"><FONT size=3>·</FONT><SPAN
style="FONT: 7pt 'Times New Roman'">
</SPAN></SPAN></SPAN><SPAN style="mso-bidi-font-family: Calibri"><FONT
face=Calibri><FONT size=3>Cognitive theories of knowledge management and
organizational memory<o:p></o:p></FONT></FONT></SPAN></P>
<P
style="TEXT-INDENT: -0.25in; MARGIN: 0in 0in 0pt 0.5in; mso-list: l1 level1 lfo1"
class=NoSpacing><SPAN
style="FONT-FAMILY: Symbol; mso-fareast-font-family: Symbol; mso-bidi-font-family: Symbol"><SPAN
style="mso-list: Ignore"><FONT size=3>·</FONT><SPAN
style="FONT: 7pt 'Times New Roman'">
</SPAN></SPAN></SPAN><SPAN style="mso-bidi-font-family: Calibri"><FONT
face=Calibri><FONT size=3>Design of information and communication systems that
facilitate knowledge transfer and sharing<o:p></o:p></FONT></FONT></SPAN></P>
<P
style="TEXT-INDENT: -0.25in; MARGIN: 0in 0in 0pt 0.5in; mso-list: l1 level1 lfo1"
class=NoSpacing><SPAN
style="FONT-FAMILY: Symbol; mso-fareast-font-family: Symbol; mso-bidi-font-family: Symbol"><SPAN
style="mso-list: Ignore"><FONT size=3>·</FONT><SPAN
style="FONT: 7pt 'Times New Roman'">
</SPAN></SPAN></SPAN><SPAN style="mso-bidi-font-family: Calibri"><FONT
face=Calibri><FONT size=3>Enablers and inhibitors of knowledge sharing and
knowledge transfer behaviors<o:p></o:p></FONT></FONT></SPAN></P>
<P
style="TEXT-INDENT: -0.25in; MARGIN: 0in 0in 0pt 0.5in; mso-list: l1 level1 lfo1"
class=NoSpacing><SPAN
style="FONT-FAMILY: Symbol; mso-fareast-font-family: Symbol; mso-bidi-font-family: Symbol"><SPAN
style="mso-list: Ignore"><FONT size=3>·</FONT><SPAN
style="FONT: 7pt 'Times New Roman'">
</SPAN></SPAN></SPAN><SPAN style="mso-bidi-font-family: Calibri"><FONT
face=Calibri><FONT size=3>Global issues in knowledge management and
organizational memory<o:p></o:p></FONT></FONT></SPAN></P>
<P
style="TEXT-INDENT: -0.25in; MARGIN: 0in 0in 0pt 0.5in; mso-list: l1 level1 lfo1"
class=NoSpacing><SPAN
style="FONT-FAMILY: Symbol; mso-fareast-font-family: Symbol; mso-bidi-font-family: Symbol"><SPAN
style="mso-list: Ignore"><FONT size=3>·</FONT><SPAN
style="FONT: 7pt 'Times New Roman'">
</SPAN></SPAN></SPAN><SPAN style="mso-bidi-font-family: Calibri"><FONT
face=Calibri><FONT size=3>Issues related to the capture, storage, search,
retrieval, and use of knowledge and organizational
memory<o:p></o:p></FONT></FONT></SPAN></P>
<P
style="TEXT-INDENT: -0.25in; MARGIN: 0in 0in 0pt 0.5in; mso-list: l1 level1 lfo1"
class=NoSpacing><SPAN
style="FONT-FAMILY: Symbol; mso-fareast-font-family: Symbol; mso-bidi-font-family: Symbol"><SPAN
style="mso-list: Ignore"><FONT size=3>·</FONT><SPAN
style="FONT: 7pt 'Times New Roman'">
</SPAN></SPAN></SPAN><SPAN style="mso-bidi-font-family: Calibri"><FONT
face=Calibri><FONT size=3>Knowledge acquisition and transfer
processes<o:p></o:p></FONT></FONT></SPAN></P>
<P
style="TEXT-INDENT: -0.25in; MARGIN: 0in 0in 0pt 0.5in; mso-list: l1 level1 lfo1"
class=NoSpacing><SPAN
style="FONT-FAMILY: Symbol; mso-fareast-font-family: Symbol; mso-bidi-font-family: Symbol"><SPAN
style="mso-list: Ignore"><FONT size=3>·</FONT><SPAN
style="FONT: 7pt 'Times New Roman'">
</SPAN></SPAN></SPAN><SPAN style="mso-bidi-font-family: Calibri"><FONT
face=Calibri><FONT size=3>Knowledge management in small and medium
enterprises<o:p></o:p></FONT></FONT></SPAN></P>
<P
style="TEXT-INDENT: -0.25in; MARGIN: 0in 0in 0pt 0.5in; mso-list: l1 level1 lfo1"
class=NoSpacing><SPAN
style="FONT-FAMILY: Symbol; mso-fareast-font-family: Symbol; mso-bidi-font-family: Symbol"><SPAN
style="mso-list: Ignore"><FONT size=3>·</FONT><SPAN
style="FONT: 7pt 'Times New Roman'">
</SPAN></SPAN></SPAN><SPAN style="mso-bidi-font-family: Calibri"><FONT
face=Calibri><FONT size=3>Knowledge management
strategy<o:p></o:p></FONT></FONT></SPAN></P>
<P
style="TEXT-INDENT: -0.25in; MARGIN: 0in 0in 0pt 0.5in; mso-list: l1 level1 lfo1"
class=NoSpacing><SPAN
style="FONT-FAMILY: Symbol; mso-fareast-font-family: Symbol; mso-bidi-font-family: Symbol"><SPAN
style="mso-list: Ignore"><FONT size=3>·</FONT><SPAN
style="FONT: 7pt 'Times New Roman'">
</SPAN></SPAN></SPAN><SPAN style="mso-bidi-font-family: Calibri"><FONT
face=Calibri><FONT size=3>Knowledge management training
issues<o:p></o:p></FONT></FONT></SPAN></P>
<P
style="TEXT-INDENT: -0.25in; MARGIN: 0in 0in 0pt 0.5in; mso-list: l1 level1 lfo1"
class=NoSpacing><SPAN
style="FONT-FAMILY: Symbol; mso-fareast-font-family: Symbol; mso-bidi-font-family: Symbol"><SPAN
style="mso-list: Ignore"><FONT size=3>·</FONT><SPAN
style="FONT: 7pt 'Times New Roman'">
</SPAN></SPAN></SPAN><SPAN style="mso-bidi-font-family: Calibri"><FONT
face=Calibri><FONT size=3>Knowledge reuse in
organizations<o:p></o:p></FONT></FONT></SPAN></P>
<P
style="TEXT-INDENT: -0.25in; MARGIN: 0in 0in 0pt 0.5in; mso-list: l1 level1 lfo1"
class=NoSpacing><SPAN
style="FONT-FAMILY: Symbol; mso-fareast-font-family: Symbol; mso-bidi-font-family: Symbol"><SPAN
style="mso-list: Ignore"><FONT size=3>·</FONT><SPAN
style="FONT: 7pt 'Times New Roman'">
</SPAN></SPAN></SPAN><SPAN style="mso-bidi-font-family: Calibri"><FONT
face=Calibri><FONT size=3>Knowledge transfer and sharing behaviors within
emergent organizational forms such as virtual
communities<o:p></o:p></FONT></FONT></SPAN></P>
<P
style="TEXT-INDENT: -0.25in; MARGIN: 0in 0in 0pt 0.5in; mso-list: l1 level1 lfo1"
class=NoSpacing><SPAN
style="FONT-FAMILY: Symbol; mso-fareast-font-family: Symbol; mso-bidi-font-family: Symbol"><SPAN
style="mso-list: Ignore"><FONT size=3>·</FONT><SPAN
style="FONT: 7pt 'Times New Roman'">
</SPAN></SPAN></SPAN><SPAN style="mso-bidi-font-family: Calibri"><FONT
face=Calibri><FONT size=3>Methodologies and processes for developing knowledge
management systems<o:p></o:p></FONT></FONT></SPAN></P>
<P
style="TEXT-INDENT: -0.25in; MARGIN: 0in 0in 0pt 0.5in; mso-list: l1 level1 lfo1"
class=NoSpacing><SPAN
style="FONT-FAMILY: Symbol; mso-fareast-font-family: Symbol; mso-bidi-font-family: Symbol"><SPAN
style="mso-list: Ignore"><FONT size=3>·</FONT><SPAN
style="FONT: 7pt 'Times New Roman'">
</SPAN></SPAN></SPAN><SPAN style="mso-bidi-font-family: Calibri"><FONT
face=Calibri><FONT size=3>Metrics and effectiveness of knowledge management and
organizational memory systems<o:p></o:p></FONT></FONT></SPAN></P>
<P
style="TEXT-INDENT: -0.25in; MARGIN: 0in 0in 0pt 0.5in; mso-list: l1 level1 lfo1"
class=NoSpacing><SPAN
style="FONT-FAMILY: Symbol; mso-fareast-font-family: Symbol; mso-bidi-font-family: Symbol"><SPAN
style="mso-list: Ignore"><FONT size=3>·</FONT><SPAN
style="FONT: 7pt 'Times New Roman'">
</SPAN></SPAN></SPAN><SPAN style="mso-bidi-font-family: Calibri"><FONT
face=Calibri><FONT size=3>Organizational and economic incentive structures for
knowledge sharing and use<o:p></o:p></FONT></FONT></SPAN></P>
<P
style="TEXT-INDENT: -0.25in; MARGIN: 0in 0in 0pt 0.5in; mso-list: l1 level1 lfo1"
class=NoSpacing><SPAN
style="FONT-FAMILY: Symbol; mso-fareast-font-family: Symbol; mso-bidi-font-family: Symbol"><SPAN
style="mso-list: Ignore"><FONT size=3>·</FONT><SPAN
style="FONT: 7pt 'Times New Roman'">
</SPAN></SPAN></SPAN><SPAN style="mso-bidi-font-family: Calibri"><FONT
face=Calibri><FONT size=3>Organizational culture impacts on knowledge
management<o:p></o:p></FONT></FONT></SPAN></P>
<P
style="TEXT-INDENT: -0.25in; MARGIN: 0in 0in 0pt 0.5in; mso-list: l1 level1 lfo1"
class=NoSpacing><SPAN
style="FONT-FAMILY: Symbol; mso-fareast-font-family: Symbol; mso-bidi-font-family: Symbol"><SPAN
style="mso-list: Ignore"><FONT size=3>·</FONT><SPAN
style="FONT: 7pt 'Times New Roman'">
</SPAN></SPAN></SPAN><SPAN style="mso-bidi-font-family: Calibri"><FONT
face=Calibri><FONT size=3>Organizational
learning<o:p></o:p></FONT></FONT></SPAN></P>
<P
style="TEXT-INDENT: -0.25in; MARGIN: 0in 0in 0pt 0.5in; mso-list: l1 level1 lfo1"
class=NoSpacing><SPAN
style="FONT-FAMILY: Symbol; mso-fareast-font-family: Symbol; mso-bidi-font-family: Symbol"><SPAN
style="mso-list: Ignore"><FONT size=3>·</FONT><SPAN
style="FONT: 7pt 'Times New Roman'">
</SPAN></SPAN></SPAN><SPAN style="mso-bidi-font-family: Calibri"><FONT
face=Calibri><FONT size=3>Use of semantic networks, topic maps, the Internet,
digital documents, XML, taxonomies, ontologies, and other technologies to
implement knowledge management systems <o:p></o:p></FONT></FONT></SPAN></P>
<P style="MARGIN: 0in 0in 0pt" class=NoSpacing><SPAN
style="mso-bidi-font-family: Calibri"><o:p><FONT size=3
face=Calibri> </FONT></o:p></SPAN></P>
<P style="MARGIN: 0in 0in 0pt" class=NoSpacing><SPAN
style="mso-bidi-font-family: Calibri"><FONT size=3 face=Calibri>Interested
authors should consult the journal's manuscript submission guidelines </FONT><A
href="http://www.igi-global.com/ijkm"><FONT size=3
face=Calibri>www.igi-global.com/ijkm</FONT></A><FONT size=3><FONT
face=Calibri>.<o:p></o:p></FONT></FONT></SPAN></P>
<P style="MARGIN: 0in 0in 0pt" class=NoSpacing><SPAN
style="mso-bidi-font-family: Calibri"><o:p><FONT size=3
face=Calibri> </FONT></o:p></SPAN></P>
<P style="MARGIN: 0in 0in 0pt" class=NoSpacing><SPAN
style="mso-bidi-font-family: Calibri"><FONT size=3><FONT face=Calibri>All
inquiries and submissions should be sent to:<o:p></o:p></FONT></FONT></SPAN></P>
<P style="MARGIN: 0in 0in 0pt" class=NoSpacing><SPAN
style="mso-bidi-font-family: Calibri"><FONT size=3 face=Calibri>Editor-in-Chief:
Dr. Murray Jennex at </FONT><A href="mailto:%20ijkmsubmission@aol.com"><FONT
size=3 face=Calibri>IJKMsubmission@aol.com</FONT></A><SPAN
class=MsoHyperlink><o:p></o:p></SPAN></SPAN></P></DIV></FONT></BODY></HTML>