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</o:shapelayout></xml><![endif]--></head><body bgcolor=white lang=EN-IE link="#000000" vlink=purple style='margin-left:3.0pt;margin-top:3.0pt;margin-right:3.0pt;margin-bottom:.75pt'><div class=WordSection1><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>Hi –<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>I would certainly consider adding IT strategy to the core and everything this entails. <o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>Regards,<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>Eamonn<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>PS. May wish to review key terms i.e. BPR & EPR<o:p></o:p></span></p><div><div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0cm 0cm 0cm'><p class=MsoNormal style='margin:0cm;margin-bottom:.0001pt'><b><span lang=EN-US style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span lang=EN-US style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> aisworld-bounces@lists.aisnet.org [mailto:aisworld-bounces@lists.aisnet.org] <b>On Behalf Of </b>Ali Yazici<br><b>Sent:</b> 29 July 2011 11:43<br><b>To:</b> AISWorld@lists.aisnet.org<br><b>Subject:</b> Re: [AISWorld] IT management syllabus<o:p></o:p></span></p></div></div><p class=MsoNormal><o:p> </o:p></p><div><p class=MsoNormal style='margin:0cm;margin-bottom:.0001pt'><span style='font-size:10.0pt;font-family:"Arial","sans-serif"'>Hi:</span><span style='font-size:10.0pt;font-family:"Segoe UI","sans-serif"'><o:p></o:p></span></p></div><div><div><p class=MsoNormal style='margin:0cm;margin-bottom:.0001pt'><span style='font-size:10.0pt;font-family:"Arial","sans-serif"'>A chapter on ITSM (IT Service Management) would be in order...</span><span style='font-size:10.0pt;font-family:"Segoe UI","sans-serif"'><o:p></o:p></span></p></div><div><p class=MsoNormal style='margin:0cm;margin-bottom:.0001pt'><span style='font-size:10.0pt;font-family:"Segoe UI","sans-serif"'> <o:p></o:p></span></p></div><div><p class=MsoNormal style='margin:0cm;margin-bottom:.0001pt'><span style='font-size:10.0pt;font-family:"Arial","sans-serif"'>Sincerely,</span><span style='font-size:10.0pt;font-family:"Segoe UI","sans-serif"'><o:p></o:p></span></p></div><div><p class=MsoNormal style='margin:0cm;margin-bottom:.0001pt'><span style='font-size:10.0pt;font-family:"Segoe UI","sans-serif"'> <o:p></o:p></span></p></div><div><p class=MsoNormal style='margin:0cm;margin-bottom:.0001pt'><span style='font-size:10.0pt;font-family:"Arial","sans-serif"'>Ali Yazici - Atilim University - SoftEng Dept.</span><span style='font-size:10.0pt;font-family:"Segoe UI","sans-serif"'><o:p></o:p></span></p></div><div><p class=MsoNormal style='margin:0cm;margin-bottom:.0001pt'><span style='font-size:10.0pt;font-family:"Segoe UI","sans-serif"'> <o:p></o:p></span></p></div><div><p class=MsoNormal style='margin:0cm;margin-bottom:.0001pt'><span style='font-size:10.0pt;font-family:"Segoe UI","sans-serif"'>----- Original Message ----- <o:p></o:p></span></p></div></div><blockquote style='border:none;border-left:solid black 1.5pt;padding:0cm 0cm 0cm 4.0pt;margin-left:3.75pt;margin-top:5.0pt;margin-right:0cm;margin-bottom:5.0pt'><div><p class=MsoNormal style='margin:0cm;margin-bottom:.0001pt;background:#E4E4E4'><b><span style='font-size:10.0pt;font-family:"Arial","sans-serif"'>From:</span></b><span style='font-size:10.0pt;font-family:"Arial","sans-serif"'> <a href="mailto:Sam.Lubbe@nwu.ac.za" title="Sam.Lubbe@nwu.ac.za">Sam Lubbe</a> <o:p></o:p></span></p></div><div><p class=MsoNormal style='margin:0cm;margin-bottom:.0001pt'><b><span style='font-size:10.0pt;font-family:"Arial","sans-serif"'>To:</span></b><span style='font-size:10.0pt;font-family:"Arial","sans-serif"'> <a href="mailto:AISWorld@lists.aisnet.org" title="AISWorld@lists.aisnet.org">AISWorld@lists.aisnet.org</a> <o:p></o:p></span></p></div><div><p class=MsoNormal style='margin:0cm;margin-bottom:.0001pt'><b><span style='font-size:10.0pt;font-family:"Arial","sans-serif"'>Sent:</span></b><span style='font-size:10.0pt;font-family:"Arial","sans-serif"'> Friday, July 29, 2011 1:36 PM<o:p></o:p></span></p></div><div><p class=MsoNormal style='margin:0cm;margin-bottom:.0001pt'><b><span style='font-size:10.0pt;font-family:"Arial","sans-serif"'>Subject:</span></b><span style='font-size:10.0pt;font-family:"Arial","sans-serif"'> [AISWorld] IT management syllabus<o:p></o:p></span></p></div><div><p class=MsoNormal style='margin:0cm;margin-bottom:.0001pt'><span style='font-size:10.0pt;font-family:"Segoe UI","sans-serif"'><o:p> </o:p></span></p></div><div><p class=MsoNormal style='margin:0cm;margin-bottom:.0001pt'><span style='font-size:10.0pt;font-family:"Segoe UI","sans-serif"'>Hallo<o:p></o:p></span></p></div><div><p class=MsoNormal style='margin:0cm;margin-bottom:.0001pt'><span style='font-size:10.0pt;font-family:"Segoe UI","sans-serif"'> <o:p></o:p></span></p></div><div><p class=MsoNormal style='margin:0cm;margin-bottom:.0001pt'><span style='font-size:10.0pt;font-family:"Segoe UI","sans-serif"'>I want to re-address a course for IT Management for our Graduate School. Is there anything I need to add? I was thinking of adding cloud computing, some recent changes in technology, and green computing. Any advice would be appreciated. Presently it addresses:<o:p></o:p></span></p></div><div><p class=MsoNormal style='margin:0cm;margin-bottom:.0001pt'><span style='font-size:10.0pt;font-family:"Segoe UI","sans-serif"'> <o:p></o:p></span></p></div><div><p class=opmaakprofiel1mainheaderbuniverslt45light10ptregelafstand style='mso-margin-top-alt:0cm;margin-right:0cm;margin-bottom:6.0pt;margin-left:0cm'><span lang=EN-GB style='font-size:10.0pt;font-family:"Segoe UI","sans-serif"'><o:p> </o:p></span></p><p class=MsoToc1 style='mso-margin-top-alt:6.0pt;margin-right:25.25pt;margin-bottom:0cm;margin-left:0cm;margin-bottom:.0001pt'><span class=MsoHyperlink><span lang=EN-US style='font-size:10.0pt;font-family:"Batang","serif"'>                    </span></span><span lang=EN-US style='font-size:10.0pt;font-family:"Batang","serif";color:#0000EE'>Chapter 2                     Business Information Systems</span><span style='font-size:10.0pt;font-family:"Segoe UI","sans-serif"'><o:p></o:p></span></p><p class=MsoToc2 style='mso-margin-top-alt:0cm;margin-right:0cm;margin-bottom:0cm;margin-left:26.95pt;margin-bottom:.0001pt'><span class=MsoHyperlink><span lang=EN-US style='font-size:10.0pt;font-family:"Batang","serif"'>           </span></span><span lang=EN-US style='font-size:10.0pt;font-family:"Batang","serif";color:#0000EE'>Chapter 3                     Technological Foundations</span><span style='font-size:10.0pt;font-family:"Segoe UI","sans-serif"'><o:p></o:p></span></p><p class=MsoToc2 style='mso-margin-top-alt:0cm;margin-right:0cm;margin-bottom:0cm;margin-left:26.95pt;margin-bottom:.0001pt'><span class=MsoHyperlink><span lang=EN-US style='font-size:10.0pt;font-family:"Batang","serif"'>           </span></span><span lang=EN-US style='font-size:10.0pt;font-family:"Batang","serif";color:#0000EE'>3.1        Hardware</span><span style='font-size:10.0pt;font-family:"Segoe UI","sans-serif"'><o:p></o:p></span></p><p class=MsoToc2 style='mso-margin-top-alt:0cm;margin-right:0cm;margin-bottom:0cm;margin-left:26.95pt;margin-bottom:.0001pt'><span class=MsoHyperlink><span lang=EN-US style='font-size:10.0pt;font-family:"Batang","serif"'>           </span></span><span lang=EN-US style='font-size:10.0pt;font-family:"Batang","serif";color:#0000EE'>3.2        Key elements of IS Hardware</span><span style='font-size:10.0pt;font-family:"Segoe UI","sans-serif"'><o:p></o:p></span></p><p class=MsoToc2 style='mso-margin-top-alt:0cm;margin-right:0cm;margin-bottom:0cm;margin-left:26.95pt;margin-bottom:.0001pt'><span class=MsoHyperlink><span lang=EN-US style='font-size:10.0pt;font-family:"Batang","serif"'>           </span></span><span lang=EN-US style='font-size:10.0pt;font-family:"Batang","serif";color:#0000EE'>3.3        Types of Computers</span><span style='font-size:10.0pt;font-family:"Segoe UI","sans-serif"'><o:p></o:p></span></p><p class=MsoToc2 style='mso-margin-top-alt:0cm;margin-right:0cm;margin-bottom:0cm;margin-left:26.95pt;margin-bottom:.0001pt'><span class=MsoHyperlink><span lang=EN-US style='font-size:10.0pt;font-family:"Batang","serif"'>           </span></span><span lang=EN-US style='font-size:10.0pt;font-family:"Batang","serif";color:#0000EE'>3.4        Software</span><span style='font-size:10.0pt;font-family:"Segoe UI","sans-serif"'><o:p></o:p></span></p><p class=MsoToc2 style='mso-margin-top-alt:0cm;margin-right:0cm;margin-bottom:0cm;margin-left:26.95pt;margin-bottom:.0001pt'><span class=MsoHyperlink><span lang=EN-US style='font-size:10.0pt;font-family:"Batang","serif"'>           </span></span><span lang=EN-US style='font-size:10.0pt;font-family:"Batang","serif";color:#0000EE'>3.5        Telecommunications and Networks</span><span style='font-size:10.0pt;font-family:"Segoe UI","sans-serif"'><o:p></o:p></span></p><p class=MsoToc2 style='mso-margin-top-alt:0cm;margin-right:0cm;margin-bottom:0cm;margin-left:26.95pt;margin-bottom:.0001pt'><span class=MsoHyperlink><span lang=EN-US style='font-size:10.0pt;font-family:"Batang","serif"'>           </span></span><span lang=EN-US style='font-size:10.0pt;font-family:"Batang","serif";color:#0000EE'>3.6        The need for organizations to store data in a database for processing</span><span lang=EN-US style='font-size:10.0pt;font-family:"Batang","serif";display:none'>  </span><span style='font-size:10.0pt;font-family:"Segoe UI","sans-serif"'><o:p></o:p></span></p><p class=MsoToc1 style='mso-margin-top-alt:6.0pt;margin-right:25.25pt;margin-bottom:0cm;margin-left:0cm;margin-bottom:.0001pt'><span class=MsoHyperlink><span lang=EN-US style='font-size:10.0pt;font-family:"Batang","serif"'>        </span></span><span lang=EN-US style='font-size:10.0pt;font-family:"Batang","serif";color:#0000EE'>Chapter 4                     Key IS in an organization</span><span style='font-size:10.0pt;font-family:"Segoe UI","sans-serif"'><o:p></o:p></span></p><p class=MsoToc2 style='mso-margin-top-alt:0cm;margin-right:0cm;margin-bottom:0cm;margin-left:26.95pt;margin-bottom:.0001pt'><span class=MsoHyperlink><span lang=EN-US style='font-size:10.0pt;font-family:"Batang","serif"'>           </span></span><span lang=EN-US style='font-size:10.0pt;font-family:"Batang","serif";color:#0000EE'>4.1        What information does the manager need?</span><span style='font-size:10.0pt;font-family:"Segoe UI","sans-serif"'><o:p></o:p></span></p><p class=MsoToc2 style='mso-margin-top-alt:0cm;margin-right:0cm;margin-bottom:0cm;margin-left:26.95pt;margin-bottom:.0001pt'><span class=MsoHyperlink><span lang=EN-US style='font-size:10.0pt;font-family:"Batang","serif"'>           </span></span><span lang=EN-US style='font-size:10.0pt;font-family:"Batang","serif";color:#0000EE'>4.2        General types of IS</span><span style='font-size:10.0pt;font-family:"Segoe UI","sans-serif"'><o:p></o:p></span></p><p class=MsoToc2 style='mso-margin-top-alt:0cm;margin-right:0cm;margin-bottom:0cm;margin-left:26.95pt;margin-bottom:.0001pt'><span class=MsoHyperlink><span lang=EN-US style='font-size:10.0pt;font-family:"Batang","serif"'>           </span></span><span lang=EN-US style='font-size:10.0pt;font-family:"Batang","serif";color:#0000EE'>4.3        IS that span business boundaries</span><span style='font-size:10.0pt;font-family:"Segoe UI","sans-serif"'><o:p></o:p></span></p><p class=MsoToc2 style='mso-margin-top-alt:0cm;margin-right:0cm;margin-bottom:0cm;margin-left:26.95pt;margin-bottom:.0001pt'><span class=MsoHyperlink><span lang=EN-US style='font-size:10.0pt;font-family:"Batang","serif"'>           </span></span><span lang=EN-US style='font-size:10.0pt;font-family:"Batang","serif";color:#0000EE'>Chapter 5                     Systems Analysis and Design</span><span style='font-size:10.0pt;font-family:"Segoe UI","sans-serif"'><o:p></o:p></span></p><p class=MsoToc1 style='mso-margin-top-alt:6.0pt;margin-right:25.25pt;margin-bottom:0cm;margin-left:26.95pt;margin-bottom:.0001pt'><span lang=EN-US style='font-size:10.0pt;font-family:"Batang","serif";color:#0000EE'>           Chapter 6                     Business Requirements Analysis versus Current Systems Analysis</span><span lang=EN-US style='font-size:10.0pt;font-family:"Batang","serif";display:none'>  </span><span style='font-size:10.0pt;font-family:"Segoe UI","sans-serif"'><o:p></o:p></span></p><p class=MsoToc1 style='mso-margin-top-alt:6.0pt;margin-right:25.25pt;margin-bottom:0cm;margin-left:0cm;margin-bottom:.0001pt'><span class=MsoHyperlink><span lang=EN-US style='font-size:10.0pt;font-family:"Batang","serif"'>        </span></span><span lang=EN-US style='font-size:10.0pt;font-family:"Batang","serif";color:#0000EE'>Chapter 7                     Ethics and Controls</span><span style='font-size:10.0pt;font-family:"Segoe UI","sans-serif"'><o:p></o:p></span></p><p class=MsoToc2 style='mso-margin-top-alt:0cm;margin-right:0cm;margin-bottom:0cm;margin-left:26.95pt;margin-bottom:.0001pt'><span class=MsoHyperlink><span lang=EN-US style='font-size:10.0pt;font-family:"Batang","serif"'>           </span></span><span lang=EN-US style='font-size:10.0pt;font-family:"Batang","serif";color:#0000EE'>7.2        Controls</span><span style='font-size:10.0pt;font-family:"Segoe UI","sans-serif"'><o:p></o:p></span></p><p class=MsoToc2 style='mso-margin-top-alt:0cm;margin-right:0cm;margin-bottom:0cm;margin-left:26.95pt;margin-bottom:.0001pt'><span class=MsoHyperlink><span lang=EN-US style='font-size:10.0pt;font-family:"Batang","serif"'>                       </span></span><span lang=EN-US style='font-size:10.0pt;font-family:"Batang","serif";color:#0000EE'>Chapter 8                     The use of IT in Small Businesses:Efficiency and effectiveness in IT</span><span lang=EN-US style='font-size:10.0pt;font-family:"Batang","serif";display:none'>  </span><span style='font-size:10.0pt;font-family:"Segoe UI","sans-serif"'><o:p></o:p></span></p><p class=MsoToc2 style='mso-margin-top-alt:0cm;margin-right:0cm;margin-bottom:0cm;margin-left:26.95pt;margin-bottom:.0001pt'><span class=MsoHyperlink><span lang=EN-US style='font-size:10.0pt;font-family:"Batang","serif"'>                       </span></span><span lang=EN-US style='font-size:10.0pt;font-family:"Batang","serif";color:#0000EE'>Chapter 9                     Improvement of systems in the business</span><span style='font-size:10.0pt;font-family:"Segoe UI","sans-serif"'><o:p></o:p></span></p><p class=MsoToc2 style='mso-margin-top-alt:0cm;margin-right:0cm;margin-bottom:0cm;margin-left:26.95pt;margin-bottom:.0001pt'><span class=MsoHyperlink><span lang=EN-US style='font-size:10.0pt;font-family:"Batang","serif"'>           </span></span><span lang=EN-US style='font-size:10.0pt;font-family:"Batang","serif";color:#0000EE'>9.1        Total quality management (TQM)</span><span style='font-size:10.0pt;font-family:"Segoe UI","sans-serif"'><o:p></o:p></span></p><p class=MsoToc2 style='mso-margin-top-alt:0cm;margin-right:0cm;margin-bottom:0cm;margin-left:26.95pt;margin-bottom:.0001pt'><span class=MsoHyperlink><span lang=EN-US style='font-size:10.0pt;font-family:"Batang","serif"'>           </span></span><span lang=EN-US style='font-size:10.0pt;font-family:"Batang","serif";color:#0000EE'>9.2        Business Prices Re-engineering (BPR)</span><span style='font-size:10.0pt;font-family:"Segoe UI","sans-serif"'><o:p></o:p></span></p><p class=MsoToc2 style='mso-margin-top-alt:0cm;margin-right:0cm;margin-bottom:0cm;margin-left:26.95pt;margin-bottom:.0001pt'><span class=MsoHyperlink><span lang=EN-US style='font-size:10.0pt;font-family:"Batang","serif"'>           </span></span><span lang=EN-US style='font-size:10.0pt;font-family:"Batang","serif";color:#0000EE'>9.3        Enterprise Resume Planning (ERP)</span><span style='font-size:10.0pt;font-family:"Segoe UI","sans-serif"'><o:p></o:p></span></p><p class=MsoToc1 style='mso-margin-top-alt:6.0pt;margin-right:25.25pt;margin-bottom:0cm;margin-left:0cm;margin-bottom:.0001pt'><span class=MsoHyperlink><span lang=EN-US style='font-size:10.0pt;font-family:"Batang","serif"'>        </span></span><span lang=EN-US style='font-size:10.0pt;font-family:"Batang","serif";color:#0000EE'>Chapter 10                    Better ways of conducting business</span><span style='font-size:10.0pt;font-family:"Segoe UI","sans-serif"'><o:p></o:p></span></p><p class=MsoToc2 style='mso-margin-top-alt:0cm;margin-right:0cm;margin-bottom:0cm;margin-left:26.95pt;margin-bottom:.0001pt'><span class=MsoHyperlink><span lang=EN-US style='font-size:10.0pt;font-family:"Batang","serif"'>                       </span></span><span lang=EN-US style='font-size:10.0pt;font-family:"Batang","serif";color:#0000EE'>Telecommuting</span><span style='font-size:10.0pt;font-family:"Segoe UI","sans-serif"'><o:p></o:p></span></p><p class=MsoToc2 style='mso-margin-top-alt:0cm;margin-right:0cm;margin-bottom:0cm;margin-left:26.95pt;margin-bottom:.0001pt'><span class=MsoHyperlink><span lang=EN-US style='font-size:10.0pt;font-family:"Batang","serif"'>                       </span></span><span lang=EN-US style='font-size:10.0pt;font-family:"Batang","serif";color:#0000EE'>Reorganising Work Flows</span><span style='font-size:10.0pt;font-family:"Segoe UI","sans-serif"'><o:p></o:p></span></p><p class=MsoToc2 style='mso-margin-top-alt:0cm;margin-right:0cm;margin-bottom:0cm;margin-left:26.95pt;margin-bottom:.0001pt'><span class=MsoHyperlink><span lang=EN-US style='font-size:10.0pt;font-family:"Batang","serif"'>                       </span></span><span style='font-size:10.0pt;font-family:"Segoe UI","sans-serif"'> <o:p></o:p></span></p><p class=MsoToc2 style='mso-margin-top-alt:0cm;margin-right:0cm;margin-bottom:0cm;margin-left:26.95pt;margin-bottom:.0001pt'><span class=MsoHyperlink><span lang=EN-US style='font-size:10.0pt;font-family:"Batang","serif";color:#0000EE'>                       </span></span><span style='font-size:10.0pt;font-family:"Segoe UI","sans-serif"'> <o:p></o:p></span></p><p class=MsoToc2 style='mso-margin-top-alt:0cm;margin-right:0cm;margin-bottom:0cm;margin-left:26.95pt;margin-bottom:.0001pt'><span class=MsoHyperlink><span lang=EN-US style='font-size:10.0pt;font-family:"Batang","serif";color:#0000EE'>                       Sam</span></span><span style='font-size:10.0pt;font-family:"Segoe UI","sans-serif"'><o:p></o:p></span></p><p class=MsoNormal style='margin:0cm;margin-bottom:.0001pt'><span class=MsoHyperlink><span lang=EN-US style='font-size:10.0pt;font-family:"Batang","serif";color:#0000EE'>                    </span></span><span class=MsoHyperlink><span lang=EN-US style='font-family:"Batang","serif";color:#0000EE'><o:p></o:p></span></span></p><p><span lang=EN-US style='font-size:10.0pt;font-family:"Arial","sans-serif";color:#0000EE'>Vrywaringsklousule / Disclaimer:</span><u><span lang=EN-US style='font-size:10.0pt;font-family:"Batang","serif";color:#0000EE'><a href="http://www.nwu.ac.za/it/gov-man/disclaimer.html"><span style='font-family:"Arial","sans-serif";color:blue'>http://www.nwu.ac.za/it/gov-man/disclaimer.html</span></a></span></u><o:p></o:p></p></div><div class=MsoNormal align=center style='margin:0cm;margin-bottom:.0001pt;text-align:center'><span style='font-size:10.0pt;font-family:"Segoe UI","sans-serif"'><hr size=2 width="100%" align=center></span></div><p class=MsoNormal style='margin:0cm;margin-bottom:.0001pt'><span style='font-size:10.0pt;font-family:"Segoe UI","sans-serif"'>_______________________________________________<br>AISWorld mailing list<br><a href="mailto:AISWorld@lists.aisnet.org">AISWorld@lists.aisnet.org</a><o:p></o:p></span></p></blockquote></div></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