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<DIV><FONT face=Arial>Hi:</FONT></DIV>
<DIV>
<DIV><FONT face=Arial>A chapter on ITSM (IT Service Management) would be in
order...</FONT></DIV>
<DIV><FONT face=Arial></FONT> </DIV>
<DIV><FONT face=Arial>Sincerely,</FONT></DIV>
<DIV><FONT face=Arial></FONT> </DIV>
<DIV><FONT face=Arial>Ali Yazici - Atilim University - </FONT><FONT
face=Arial>SoftEng Dept.</FONT></DIV>
<DIV> </DIV>
<DIV>----- Original Message ----- </DIV></DIV>
<BLOCKQUOTE
style="BORDER-LEFT: #000000 2px solid; PADDING-LEFT: 5px; PADDING-RIGHT: 0px; MARGIN-LEFT: 5px; MARGIN-RIGHT: 0px">
<DIV
style="FONT: 10pt arial; BACKGROUND: #e4e4e4; font-color: black"><B>From:</B>
<A title=Sam.Lubbe@nwu.ac.za href="mailto:Sam.Lubbe@nwu.ac.za">Sam Lubbe</A>
</DIV>
<DIV style="FONT: 10pt arial"><B>To:</B> <A title=AISWorld@lists.aisnet.org
href="mailto:AISWorld@lists.aisnet.org">AISWorld@lists.aisnet.org</A> </DIV>
<DIV style="FONT: 10pt arial"><B>Sent:</B> Friday, July 29, 2011 1:36 PM</DIV>
<DIV style="FONT: 10pt arial"><B>Subject:</B> [AISWorld] IT management
syllabus</DIV>
<DIV><BR></DIV>
<DIV>Hallo</DIV>
<DIV> </DIV>
<DIV>I want to re-address a course for IT Management for our Graduate School.
Is there anything I need to add? I was thinking of adding cloud computing,
some recent changes in technology, and green computing. Any advice would be
appreciated. Presently it addresses:</DIV>
<DIV> </DIV>
<DIV>
<P style="MARGIN: 0cm 0cm 6pt; tab-stops: right 78.0pt left 92.15pt"
class=Opmaakprofiel1MainHeaderBUniversLT45Light10ptRegelafstand><SPAN
lang=EN-GB><SPAN style="mso-no-proof: yes"><o:p></o:p></SPAN></SPAN></P>
<P style="TEXT-INDENT: 0cm; MARGIN: 6pt 25.25pt 0pt 0cm" class=MsoToc1><FONT
face=Batang><SPAN class=MsoHyperlink><SPAN lang=EN-US><SPAN
style="mso-tab-count: 1"><FONT
color=#0000ee> </FONT></SPAN></SPAN></SPAN></FONT><FONT
face=Batang><SPAN class=MsoHyperlink><SPAN lang=EN-US><SPAN
style="mso-tab-count: 1"><FONT
color=#0000ee> </FONT></SPAN></SPAN></SPAN><SPAN
lang=EN-US><FONT color=#0000ee>Chapter 2<SPAN style="mso-tab-count: 1">
</SPAN><SPAN style="mso-tab-count: 1"> </SPAN>Business Information
Systems</FONT></SPAN></FONT></P>
<P style="MARGIN: 0cm 0cm 0pt 26.95pt" class=MsoToc2><FONT face=Batang><SPAN
class=MsoHyperlink><SPAN lang=EN-US><SPAN style="mso-tab-count: 1"><FONT
color=#0000ee> </FONT></SPAN></SPAN></SPAN><SPAN
lang=EN-US><FONT color=#0000ee>Chapter 3<SPAN style="mso-tab-count: 1">
</SPAN><SPAN style="mso-tab-count: 1"> </SPAN>Technological
Foundations</FONT></SPAN></FONT></P>
<P style="MARGIN: 0cm 0cm 0pt 26.95pt" class=MsoToc2><FONT face=Batang><SPAN
class=MsoHyperlink><SPAN style="mso-no-proof: yes" lang=EN-US><SPAN
style="mso-tab-count: 1"><FONT
color=#0000ee>
</FONT></SPAN></SPAN></SPAN><SPAN lang=EN-US><SPAN
style="mso-no-proof: yes"><FONT color=#0000ee>3.1<SPAN
style="mso-tab-count: 1">
</SPAN>Hardware</FONT></SPAN></SPAN></FONT></P>
<P style="MARGIN: 0cm 0cm 0pt 26.95pt" class=MsoToc2><FONT face=Batang><SPAN
class=MsoHyperlink><SPAN style="mso-no-proof: yes" lang=EN-US><SPAN
style="mso-tab-count: 1"><FONT
color=#0000ee>
</FONT></SPAN></SPAN></SPAN><SPAN lang=EN-US><SPAN
style="mso-no-proof: yes"><FONT color=#0000ee>3.2<SPAN
style="mso-tab-count: 1"> </SPAN>Key elements of
IS Hardware</FONT></SPAN></SPAN></FONT></P>
<P style="MARGIN: 0cm 0cm 0pt 26.95pt" class=MsoToc2><FONT face=Batang><SPAN
class=MsoHyperlink><SPAN style="mso-no-proof: yes" lang=EN-US><SPAN
style="mso-tab-count: 1"><FONT
color=#0000ee>
</FONT></SPAN></SPAN></SPAN><SPAN lang=EN-US><SPAN
style="mso-no-proof: yes"><FONT color=#0000ee>3.3<SPAN
style="mso-tab-count: 1"> </SPAN>Types of
Computers</FONT></SPAN></SPAN></FONT></P>
<P style="MARGIN: 0cm 0cm 0pt 26.95pt" class=MsoToc2><FONT face=Batang><SPAN
class=MsoHyperlink><SPAN style="mso-no-proof: yes" lang=EN-US><SPAN
style="mso-tab-count: 1"><FONT
color=#0000ee>
</FONT></SPAN></SPAN></SPAN><SPAN lang=EN-US><SPAN
style="mso-no-proof: yes"><FONT color=#0000ee>3.4<SPAN
style="mso-tab-count: 1">
</SPAN>Software</FONT></SPAN></SPAN></FONT></P>
<P style="MARGIN: 0cm 0cm 0pt 26.95pt" class=MsoToc2><FONT face=Batang><SPAN
class=MsoHyperlink><SPAN style="mso-no-proof: yes" lang=EN-US><SPAN
style="mso-tab-count: 1"><FONT
color=#0000ee>
</FONT></SPAN></SPAN></SPAN><SPAN lang=EN-US><SPAN
style="mso-no-proof: yes"><FONT color=#0000ee>3.5<SPAN
style="mso-tab-count: 1">
</SPAN>Telecommunications and Networks</FONT></SPAN></SPAN></FONT></P>
<P style="MARGIN: 0cm 0cm 0pt 26.95pt" class=MsoToc2><FONT face=Batang><SPAN
class=MsoHyperlink><SPAN style="mso-no-proof: yes" lang=EN-US><SPAN
style="mso-tab-count: 1"><FONT
color=#0000ee>
</FONT></SPAN></SPAN></SPAN><SPAN lang=EN-US><SPAN
style="mso-no-proof: yes"><FONT color=#0000ee>3.6<SPAN
style="mso-tab-count: 1"> </SPAN>The need for
organizations to store data in a database for processing</FONT></SPAN><SPAN
style="DISPLAY: none; COLOR: windowtext; TEXT-DECORATION: none; mso-no-proof: yes; text-underline: none; mso-hide: screen"><SPAN
style="mso-tab-count: 1"> </SPAN></SPAN></SPAN></FONT></P>
<P style="TEXT-INDENT: 0cm; MARGIN: 6pt 25.25pt 0pt 0cm" class=MsoToc1><FONT
face=Batang><SPAN class=MsoHyperlink><SPAN lang=EN-US><SPAN
style="mso-tab-count: 1"><FONT
color=#0000ee>
</FONT></SPAN></SPAN></SPAN><SPAN lang=EN-US><FONT color=#0000ee>Chapter
4<SPAN style="mso-tab-count: 2"> </SPAN>Key IS
in an organization</FONT></SPAN></FONT></P>
<P style="MARGIN: 0cm 0cm 0pt 26.95pt" class=MsoToc2><FONT face=Batang><SPAN
class=MsoHyperlink><SPAN style="mso-no-proof: yes" lang=EN-US><SPAN
style="mso-tab-count: 1"><FONT
color=#0000ee>
</FONT></SPAN></SPAN></SPAN><SPAN lang=EN-US><SPAN
style="mso-no-proof: yes"><FONT color=#0000ee>4.1<SPAN
style="mso-tab-count: 1"> </SPAN>What
information does the manager need?</FONT></SPAN></SPAN></FONT></P>
<P style="MARGIN: 0cm 0cm 0pt 26.95pt" class=MsoToc2><FONT face=Batang><SPAN
class=MsoHyperlink><SPAN style="mso-no-proof: yes" lang=EN-US><SPAN
style="mso-tab-count: 1"><FONT
color=#0000ee>
</FONT></SPAN></SPAN></SPAN><SPAN lang=EN-US><SPAN
style="mso-no-proof: yes"><FONT color=#0000ee>4.2<SPAN
style="mso-tab-count: 1"> </SPAN>General types
of IS</FONT></SPAN></SPAN></FONT></P>
<P style="MARGIN: 0cm 0cm 0pt 26.95pt" class=MsoToc2><FONT face=Batang><SPAN
class=MsoHyperlink><SPAN style="mso-no-proof: yes" lang=EN-US><SPAN
style="mso-tab-count: 1"><FONT
color=#0000ee>
</FONT></SPAN></SPAN></SPAN><SPAN lang=EN-US><SPAN
style="mso-no-proof: yes"><FONT color=#0000ee>4.3<SPAN
style="mso-tab-count: 1"> </SPAN>IS that span
business boundaries</FONT></SPAN></SPAN></FONT></P>
<P style="MARGIN: 0cm 0cm 0pt 26.95pt" class=MsoToc2><FONT face=Batang><SPAN
class=MsoHyperlink><SPAN lang=EN-US><SPAN style="mso-tab-count: 1"><FONT
color=#0000ee>
</FONT></SPAN></SPAN></SPAN><SPAN lang=EN-US><FONT color=#0000ee>Chapter
5<SPAN style="mso-tab-count: 2"> </SPAN>Systems
Analysis and Design</FONT></SPAN></FONT></P>
<P style="MARGIN: 6pt 25.25pt 0pt 26.95pt" class=MsoToc1><SPAN
lang=EN-US><FONT color=#0000ee
face=Batang>
</FONT><FONT face=Batang><FONT color=#0000ee>Chapter 6<SPAN
style="mso-tab-count: 2"> </SPAN>Business Requirements
Analysis versus Current Systems Analysis</FONT><SPAN
style="DISPLAY: none; COLOR: windowtext; TEXT-DECORATION: none; text-underline: none; mso-hide: screen"><SPAN
style="mso-tab-count: 1"> </SPAN></SPAN></FONT></SPAN></P>
<P style="TEXT-INDENT: 0cm; MARGIN: 6pt 25.25pt 0pt 0cm" class=MsoToc1><FONT
face=Batang><SPAN class=MsoHyperlink><SPAN lang=EN-US><SPAN
style="mso-tab-count: 1"><FONT
color=#0000ee>
</FONT></SPAN></SPAN></SPAN><SPAN lang=EN-US><FONT color=#0000ee>Chapter
7<SPAN style="mso-tab-count: 2"> </SPAN>Ethics
and Controls</FONT></SPAN></FONT></P>
<P style="MARGIN: 0cm 0cm 0pt 26.95pt" class=MsoToc2><FONT face=Batang><SPAN
class=MsoHyperlink><SPAN style="mso-no-proof: yes" lang=EN-US><SPAN
style="mso-tab-count: 1"><FONT
color=#0000ee> <U> </U></FONT></SPAN></SPAN></SPAN></FONT><FONT
face=Batang><SPAN lang=EN-US><SPAN><FONT color=#0000ee>7.2<SPAN
style="mso-tab-count: 1">
</SPAN>Controls</FONT></SPAN></SPAN></FONT></P>
<P style="MARGIN: 0cm 0cm 0pt 26.95pt" class=MsoToc2><FONT face=Batang><SPAN
class=MsoHyperlink><SPAN style="mso-no-proof: yes" lang=EN-US><SPAN
style="mso-tab-count: 2"><FONT
color=#0000ee> </FONT></SPAN></SPAN></SPAN></FONT><FONT
face=Batang><SPAN lang=EN-US><FONT color=#0000ee>Chapter 8<SPAN
style="mso-tab-count: 2"> </SPAN>The use of IT
in Small Businesses:Efficiency and effectiveness in IT</FONT><SPAN
style="DISPLAY: none; COLOR: windowtext; TEXT-DECORATION: none; text-underline: none; mso-hide: screen"><SPAN
style="mso-tab-count: 1"> </SPAN></SPAN></SPAN></FONT></P>
<P style="MARGIN: 0cm 0cm 0pt 26.95pt" class=MsoToc2><FONT face=Batang><SPAN
class=MsoHyperlink><SPAN style="mso-no-proof: yes" lang=EN-US><SPAN
style="mso-tab-count: 2"><FONT
color=#0000ee> </FONT></SPAN></SPAN></SPAN></FONT><FONT
face=Batang><SPAN lang=EN-US><FONT color=#0000ee>Chapter 9<SPAN
style="mso-tab-count: 2"> </SPAN>Improvement of
systems in the business</FONT></SPAN></FONT></P>
<P style="MARGIN: 0cm 0cm 0pt 26.95pt" class=MsoToc2><FONT face=Batang><SPAN
class=MsoHyperlink><SPAN style="mso-no-proof: yes" lang=EN-US><SPAN
style="mso-tab-count: 1"><FONT
color=#0000ee>
</FONT></SPAN></SPAN></SPAN><SPAN lang=EN-US><SPAN
style="mso-no-proof: yes"><FONT color=#0000ee>9.1<SPAN
style="mso-tab-count: 1"> </SPAN>Total quality
management (TQM)</FONT></SPAN></SPAN></FONT></P>
<P style="MARGIN: 0cm 0cm 0pt 26.95pt" class=MsoToc2><FONT face=Batang><SPAN
class=MsoHyperlink><SPAN style="mso-no-proof: yes" lang=EN-US><SPAN
style="mso-tab-count: 1"><FONT
color=#0000ee>
</FONT></SPAN></SPAN></SPAN><SPAN lang=EN-US><SPAN
style="mso-no-proof: yes"><FONT color=#0000ee>9.2<SPAN
style="mso-tab-count: 1"> </SPAN>Business Prices
Re-engineering (BPR)</FONT></SPAN></SPAN></FONT></P>
<P style="MARGIN: 0cm 0cm 0pt 26.95pt" class=MsoToc2><FONT face=Batang><SPAN
class=MsoHyperlink><SPAN style="mso-no-proof: yes" lang=EN-US><SPAN
style="mso-tab-count: 1"><FONT
color=#0000ee>
</FONT></SPAN></SPAN></SPAN><SPAN lang=EN-US><SPAN
style="mso-no-proof: yes"><FONT color=#0000ee>9.3<SPAN
style="mso-tab-count: 1"> </SPAN>Enterprise
Resume Planning (ERP)</FONT></SPAN></SPAN></FONT></P>
<P style="TEXT-INDENT: 0cm; MARGIN: 6pt 25.25pt 0pt 0cm" class=MsoToc1><FONT
face=Batang><SPAN class=MsoHyperlink><SPAN lang=EN-US><SPAN
style="mso-tab-count: 1"><FONT
color=#0000ee>
</FONT></SPAN></SPAN></SPAN><SPAN lang=EN-US><FONT color=#0000ee>Chapter
10<SPAN style="mso-tab-count: 2"> </SPAN>Better
ways of conducting business</FONT></SPAN></FONT></P>
<P style="MARGIN: 0cm 0cm 0pt 26.95pt" class=MsoToc2><FONT face=Batang><SPAN
class=MsoHyperlink><SPAN style="mso-no-proof: yes" lang=EN-US><SPAN
style="mso-tab-count: 2"><FONT
color=#0000ee>
</FONT></SPAN></SPAN></SPAN><SPAN lang=EN-US><SPAN
style="mso-no-proof: yes"><FONT
color=#0000ee>Telecommuting</FONT></SPAN></SPAN></FONT></P>
<P style="MARGIN: 0cm 0cm 0pt 26.95pt" class=MsoToc2><FONT face=Batang><SPAN
class=MsoHyperlink><SPAN style="mso-no-proof: yes" lang=EN-US><SPAN
style="mso-tab-count: 2"><FONT
color=#0000ee>
</FONT></SPAN></SPAN></SPAN><SPAN lang=EN-US><SPAN
style="mso-no-proof: yes"><FONT color=#0000ee>Reorganising Work
Flows</FONT></SPAN></SPAN></FONT></P>
<P style="MARGIN: 0cm 0cm 0pt 26.95pt" class=MsoToc2><FONT face=Batang><SPAN
class=MsoHyperlink><SPAN style="mso-no-proof: yes" lang=EN-US><SPAN
style="mso-tab-count: 2"><FONT
color=#0000ee></FONT></SPAN></SPAN></SPAN></FONT> </P>
<P style="MARGIN: 0cm 0cm 0pt 26.95pt" class=MsoToc2><FONT color=#0000ee
face=Batang><SPAN class=MsoHyperlink><SPAN style="mso-no-proof: yes"
lang=EN-US><SPAN
style="mso-tab-count: 2"></SPAN></SPAN></SPAN></FONT> </P>
<P style="MARGIN: 0cm 0cm 0pt 26.95pt" class=MsoToc2><FONT color=#0000ee
face=Batang><SPAN class=MsoHyperlink><SPAN style="mso-no-proof: yes"
lang=EN-US><SPAN
style="mso-tab-count: 2">Sam</SPAN></SPAN></SPAN></FONT></P><FONT
color=#0000ee face=Batang><SPAN class=MsoHyperlink><SPAN
style="mso-no-proof: yes" lang=EN-US><SPAN style="mso-tab-count: 2">
<P><FONT face=Arial>Vrywaringsklousule / Disclaimer: </FONT><U><A
href="http://www.nwu.ac.za/it/gov-man/disclaimer.html"><FONT color=#0000ff
face=Arial>http://www.nwu.ac.za/it/gov-man/disclaimer.html
</FONT></A></U></P></SPAN></SPAN></SPAN></FONT></DIV>
<P>
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