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<div class=Section1>
<p class=MsoNormal>FINAL CALL FOR PAPERS<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal> <b>INTERNATIONAL CONFERENCE ON SERVICE INNOVATION
MANAGEMENT (ICSIM 2012)<o:p></o:p></b></p>
<p class=MsoNormal><b> Organized by Global
Digital Business Society (<a href="http://www.gdbs.org">www.gdbs.org</a>)
<o:p></o:p></b></p>
<p class=MsoNormal>
January 05-07, 2012 at Hotel Windsor Suites, Bangkok, TH<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal><b>
PAPER SUBMISSION DEADLINE: <span style='color:red'>OCTOBER 14, 2011</span><o:p></o:p></b></p>
<p class=MsoNormal>------------------------------------------------------------------<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal><b>CONFERENCE THEME AND TRACKS:<o:p></o:p></b></p>
<p class=MsoNormal>The theme of this conference is to bring together
professionals from various parts of the world to look at Innovation Management
Issues relating to e-health, e-education, e-marketing, e-service, e-government,
e-management area. Service Quality issues relating to part of the business and
their consequent impact on organizational performance would be areas of
particular interest. The conference would provide insights on Global Best
Business Practices in varied economic environments that would help identify
leapfrogging strategies for emerging economies. Papers dealing with all aspects
of Online Business and Management are welcome. In particular, papers that
explore the multidisciplinary nature of the subject matter with the following
sub theme are encouraged.<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoListParagraph style='margin-left:54.75pt;text-indent:-36.75pt;
mso-list:l0 level1 lfo1'><![if !supportLists]><span style='mso-list:Ignore'>•<span
style='font:7.0pt "Times New Roman"'>
</span></span><![endif]>Innovation <span style='color:#1F497D'>in Service
Marketing</span><o:p></o:p></p>
<p class=MsoListParagraph style='margin-left:54.75pt;text-indent:-36.75pt;
mso-list:l0 level1 lfo1'><![if !supportLists]><span style='mso-list:Ignore'>•<span
style='font:7.0pt "Times New Roman"'>
</span></span><![endif]>Innovation in Health Sector<o:p></o:p></p>
<p class=MsoListParagraph style='margin-left:54.75pt;text-indent:-36.75pt;
mso-list:l0 level1 lfo1'><![if !supportLists]><span style='mso-list:Ignore'>•<span
style='font:7.0pt "Times New Roman"'>
</span></span><![endif]>Innovation in Education Sector <o:p></o:p></p>
<p class=MsoListParagraph style='margin-left:54.75pt;text-indent:-36.75pt;
mso-list:l0 level1 lfo1'><![if !supportLists]><span style='mso-list:Ignore'>•<span
style='font:7.0pt "Times New Roman"'>
</span></span><![endif]>Innovation in Finance <span style='color:#1F497D'>and
Banking </span>Sector<o:p></o:p></p>
<p class=MsoListParagraph style='margin-left:54.75pt;text-indent:-36.75pt;
mso-list:l0 level1 lfo1'><![if !supportLists]><span style='mso-list:Ignore'>•<span
style='font:7.0pt "Times New Roman"'>
</span></span><![endif]>Innovation in e-Government<o:p></o:p></p>
<p class=MsoListParagraph style='margin-left:54.75pt;text-indent:-36.75pt;
mso-list:l0 level1 lfo1'><![if !supportLists]><span style='mso-list:Ignore'>•<span
style='font:7.0pt "Times New Roman"'>
</span></span><![endif]>Innovation in Information Security Management<o:p></o:p></p>
<p class=MsoListParagraph style='margin-left:54.75pt;text-indent:-36.75pt;
mso-list:l0 level1 lfo1'><![if !supportLists]><span style='mso-list:Ignore'>•<span
style='font:7.0pt "Times New Roman"'>
</span></span><![endif]>Innovation in IT such as Cloud Computing, SaaS, etc.<o:p></o:p></p>
<p class=MsoListParagraph style='margin-left:54.75pt;text-indent:-36.75pt;
mso-list:l0 level1 lfo1'><![if !supportLists]><span style='mso-list:Ignore'>•<span
style='font:7.0pt "Times New Roman"'>
</span></span><![endif]>E-Learning Issues and Strategies<o:p></o:p></p>
<p class=MsoListParagraph style='margin-left:54.75pt;text-indent:-36.75pt;
mso-list:l0 level1 lfo1'><![if !supportLists]><span style='mso-list:Ignore'>•<span
style='font:7.0pt "Times New Roman"'>
</span></span><![endif]>E-Marketing Issues and Strategies<o:p></o:p></p>
<p class=MsoListParagraph style='margin-left:54.75pt;text-indent:-36.75pt;
mso-list:l0 level1 lfo1'><![if !supportLists]><span style='mso-list:Ignore'>•<span
style='font:7.0pt "Times New Roman"'>
</span></span><![endif]>Social Network Theories and Practices<o:p></o:p></p>
<p class=MsoListParagraph style='margin-left:54.75pt;text-indent:-36.75pt;
mso-list:l0 level1 lfo1'><![if !supportLists]><span style='mso-list:Ignore'>•<span
style='font:7.0pt "Times New Roman"'>
</span></span><![endif]>Knowledge Management, Networking/Communities of
Practice<o:p></o:p></p>
<p class=MsoListParagraph style='margin-left:54.75pt;text-indent:-36.75pt;
mso-list:l0 level1 lfo1'><![if !supportLists]><span style='mso-list:Ignore'>•<span
style='font:7.0pt "Times New Roman"'>
</span></span><![endif]>Enterprise Resource Management<o:p></o:p></p>
<p class=MsoListParagraph style='margin-left:54.75pt;text-indent:-36.75pt;
mso-list:l0 level1 lfo1'><![if !supportLists]><span style='mso-list:Ignore'>•<span
style='font:7.0pt "Times New Roman"'>
</span></span><![endif]>Customer Relationship Management<o:p></o:p></p>
<p class=MsoListParagraph style='margin-left:54.75pt;text-indent:-36.75pt;
mso-list:l0 level1 lfo1'><![if !supportLists]><span style='mso-list:Ignore'>•<span
style='font:7.0pt "Times New Roman"'>
</span></span><![endif]>Global IT Strategy and Management Innovations<o:p></o:p></p>
<p class=MsoListParagraph style='margin-left:54.75pt;text-indent:-36.75pt;
mso-list:l0 level1 lfo1'><![if !supportLists]><span style='mso-list:Ignore'>•<span
style='font:7.0pt "Times New Roman"'>
</span></span><![endif]>E-Commerce and Internet Marketing, EC Strategies,
Service Models<o:p></o:p></p>
<p class=MsoListParagraph style='margin-left:54.75pt;text-indent:-36.75pt;
mso-list:l0 level1 lfo1'><![if !supportLists]><span style='mso-list:Ignore'>•<span
style='font:7.0pt "Times New Roman"'>
</span></span><![endif]>Emerging Business Models and Practices<o:p></o:p></p>
<p class=MsoListParagraph style='margin-left:54.75pt;text-indent:-36.75pt;
mso-list:l0 level1 lfo1'><![if !supportLists]><span style='mso-list:Ignore'>•<span
style='font:7.0pt "Times New Roman"'>
</span></span><![endif]>Balance Score Card and Performance Measures.<o:p></o:p></p>
<p class=MsoListParagraph style='margin-left:54.75pt;text-indent:-36.75pt;
mso-list:l0 level1 lfo1'><![if !supportLists]><span style='mso-list:Ignore'>•<span
style='font:7.0pt "Times New Roman"'>
</span></span><![endif]>E-Learning Issues and Strategies<o:p></o:p></p>
<p class=MsoListParagraph style='margin-left:54.75pt;text-indent:-36.75pt;
mso-list:l0 level1 lfo1'><![if !supportLists]><span style='mso-list:Ignore'>•<span
style='font:7.0pt "Times New Roman"'>
</span></span><![endif]>IT Enabled Services, E-Services, BPO and KPO services,
etc.<o:p></o:p></p>
<p class=MsoListParagraph style='margin-left:54.75pt;text-indent:-36.75pt;
mso-list:l0 level1 lfo1'><![if !supportLists]><span style='mso-list:Ignore'>•<span
style='font:7.0pt "Times New Roman"'>
</span></span><![endif]>Strategic Management of businesses, services, and
marketing.<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal><b>Submission Instructions<span style='color:#1F497D'>:</span><o:p></o:p></b></p>
<p class=MsoNormal>Submissions can be made in a number of categories: Completed
research<span style='color:#1F497D'> </span>papers, case studies, panels and
panel/round table discussion papers.<o:p></o:p></p>
<p class=MsoNormal>Please follow the following guidelines in preparing your
submission.<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal><b>Completed research papers<span style='color:#1F497D'>:</span><o:p></o:p></b></p>
<p class=MsoNormal>Typically 3000-5,000 words long (excluding abstract and
references)<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal><b>Case studies<span style='color:#1F497D'>:</span><o:p></o:p></b></p>
<p class=MsoNormal>Typically between 3,000 and 5,000 words long<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>In preparing your papers, please follow Author Guidelines link.
Submission and review process will be handled electronically. Please make your<o:p></o:p></p>
<p class=MsoNormal>submission as one MSWord or RTF file. Include all figures
and tables in relevant places in the text. The title page should indicate the
title,<o:p></o:p></p>
<p class=MsoNormal>author affiliations including telephone, fax and email, in
case of multiple authors corresponding author details should be clearly
identified. <o:p></o:p></p>
<p class=MsoNormal>All submissions will be double blind peer reviewed.
All paper should be submitted to: <a href="mailto:garg@gdbs.org">garg@gdbs.org</a><o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>All papers will go through blind review process. Best or
highly selected papers may be considered for publication in the Journal of
Digital<o:p></o:p></p>
<p class=MsoNormal>Business (JDB). JDB is a refereed journal and is listed in
Cabell directory. <o:p></o:p></p>
<p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><b><span style='color:#1F497D'>Hotel Contact for Reservation
(Special Rate for Delegates)</span></b><span style='color:#1F497D'>: </span><a
href="mailto:pitchapat@windsorsuiteshotel.com">pitchapat@windsorsuiteshotel.com</a>
<span style='color:#1F497D'><o:p></o:p></span></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>Best Regards,<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>Mahadeo Jaiswal, Conference Co-Chair<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>Mahadeo Jaiswal, PhD<o:p></o:p></p>
<p class=MsoNormal>Professor, Information Systems<o:p></o:p></p>
<p class=MsoNormal>Management Development Institute<o:p></o:p></p>
<p class=MsoNormal>Gurgaon 122007-02, INDIA<o:p></o:p></p>
<p class=MsoNormal>E-Mail: <a href="mailto:mpjaiswal@mdi.ac.in">mpjaiswal@mdi.ac.in</a><o:p></o:p></p>
<p class=MsoNormal>Phone: +91-124-4560504<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
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