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</o:shapelayout></xml><![endif]--></head><body lang=EN-US link=blue vlink=purple><div class=WordSection1><p class=MsoNormal align=center style='text-align:center'><span style='font-size:10.0pt'>Announcing the Publication of <o:p></o:p></span></p><p class=MsoNormal align=center style='text-align:center'><span style='font-size:10.0pt'>Volume 3 Issue 3 of <i>AIS Transactions on Human-Computer Interaction<o:p></o:p></i></span></p><p class=MsoNormal align=center style='text-align:center'><span style='font-size:10.0pt'> (<a href="http://thci.aisnet.org">http://thci.aisnet.org</a>)<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:10.0pt'> <o:p></o:p></span></p><p class=MsoNormal><span style='font-size:10.0pt'>We are excited to announce the appointment of Dr. Jinwoo Kim from Yonsei University in Korea as a Senior Editor of THCI, starting from September 2011. Dr. Kim is a prolific HCI scholar and has been a long time enthusiastic participant in AIS SIGHCI activities, involved in early panels, workshops, and sessions of SIGHCI. He graciously agreed to be an SE after several years of administrative duties and taking a one-year sabbatical leave last year. His research areas include co-design and collective innovation, co-experience, co-ownership in the Internet, online group creativity, and online pro-social behavior. His methodological expertise includes field and lab experiments, case studies, and qualitative research methods. I am sure we will all enjoy his personality, leadership and expertise again!<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:10.0pt'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:10.0pt'>We are also excited for the publication of the 3<sup>rd</sup> issue of the 3<sup>rd</sup> volume. This regular issue has two research articles. Titles, authors and abstracts are listed below.<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:10.0pt'><o:p> </o:p></span></p><p class=MsoNormal><i><span style='font-size:10.0pt'>THCI</span></i><span style='font-size:10.0pt'> is located within the AIS (Association for Information Systems) e-library (<a href="http://aisel.aisnet.org/thci">http://aisel.aisnet.org/thci</a>). To increase awareness and readership, <i>THCI</i> is <b>freely available</b> to everyone during its initial years of publishing. You can find information related to all aspects of <i>THCI</i> at <a href="http://aisel.aisnet.org/">its website,</a> including how to submit. We would like to thank <a href="http://home.aisnet.org/">AIS</a> Council for its continued support of the journal through these difficult economic times.<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:10.0pt'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:10.0pt'>==================<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:10.0pt'>In this issue<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:10.0pt'>==================<o:p></o:p></span></p><p><span style='font-size:10.0pt;font-family:"Calibri","sans-serif"'>Paper #1: The Effect of Customer Service and Content Management on Online Retail Sales Performance: The Mediating Role of Customer Satisfaction<br><span class=auth><i>Anteneh Ayanso, Kevin Lertwachara, and Narongsak Thongpapanl</i></span><o:p></o:p></span></p><p class=MsoNormal><span style='font-size:10.0pt'>This paper analyzes the mediating role of customer satisfaction by studying the relationship between IT-enabled customer service and content management efforts and online sales performance. Using data on the top performing Web retailers in the U.S. based on their online annual sales, we show that the extent of retailers’ efforts in online customer service and content management is positively linked to customer satisfaction, which in turn is positively related to the retailers’ online sales performance. In addition to directly increasing the revenue, our results indicate that customer service and content management features can also indirectly improve the retailers’ financial performance. Specifically, customer service management impacts the sales performance via the average ticket amount, while content management affects the sales via the repeat visit.</span><span style='font-size:10.0pt'><o:p></o:p></span></p><p class=MsoNormal><span style='font-size:10.0pt'><o:p> </o:p></span></p><p><span style='font-size:10.0pt;font-family:"Calibri","sans-serif"'>Paper #2: Social Networking Websites and Posting Personal Information: An Evaluation of Protection Motivation Theory<br><span class=auth><i>Kent Marett, Anna L. McNab, and Ranida B. Harris</i></span><o:p></o:p></span></p><p class=MsoNormal><span style='font-size:10.0pt'>The popularity of social networking websites among Internet users continues to grow, even though social networking remains a risk for users who do not participate with caution. Using protection motivation theory (PMT) as a theoretical lens to provide a research model, and by issuing a fear appeal to social network users about the potential threat to their privacy, this study identified perceptions and beliefs held by users that influence their behavioral responses to the imposed threats. A snowball sample survey measuring the variables conceptualized by PMT was completed by 522 social network users. A time-ordered hierarchical regression analysis of the responses showed that PMT provides explanations for both adaptive and maladaptive responses, particularly for the response of hopelessness. Implications and directions for future research in this area are offered.</span><span style='font-size:10.0pt'><o:p></o:p></span></p><p class=MsoNormal><span style='font-size:10.0pt'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:10.0pt'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:10.0pt'>==================<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:10.0pt'>Call for Papers<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:10.0pt'>==================<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:10.0pt'> <o:p></o:p></span></p><p class=MsoNormal><i><span style='font-size:10.0pt'>THCI</span></i><span style='font-size:10.0pt'> is a high-quality peer-reviewed international scholarly journal on Human-Computer Interaction. As an AIS journal, <i>THCI</i> is oriented to the Information Systems community, emphasizing applications in business, managerial, organizational, and cultural contexts. However, it is open to all related communities that share intellectual interests in HCI phenomena and issues. The editorial objective is to enhance and communicate knowledge about the interplay among humans, information, technologies, and tasks in order to guide the development and use of human-centered Information and Communication Technologies (ICT) and services for individuals, groups, organizations, and communities.<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:10.0pt'> <o:p></o:p></span></p><p class=MsoNormal><span style='font-size:10.0pt'>Topics of interest to <i>THCI</i> include but are not limited to the following:<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:10.0pt'> <o:p></o:p></span></p><ul style='margin-top:0in' type=disc><li class=MsoNormal style='margin-top:5.0pt;margin-bottom:5.0pt;mso-list:l0 level1 lfo1'><span style='font-size:10.0pt'>The behavioral, cognitive, motivational and affective aspects of human and technology interaction <o:p></o:p></span></li><li class=MsoNormal style='margin-top:5.0pt;margin-bottom:5.0pt;mso-list:l0 level1 lfo1'><span style='font-size:10.0pt'>User task analysis and modeling; fit between representations and task types<o:p></o:p></span></li><li class=MsoNormal style='margin-top:5.0pt;margin-bottom:5.0pt;mso-list:l0 level1 lfo1'><span style='font-size:10.0pt'>Digital documents/genres; human information seeking and web navigation behaviors; human information interaction; information visualization<o:p></o:p></span></li><li class=MsoNormal style='margin-top:5.0pt;margin-bottom:5.0pt;mso-list:l0 level1 lfo1'><span style='font-size:10.0pt'>Social media; social computing; virtual communities<o:p></o:p></span></li><li class=MsoNormal style='margin-top:5.0pt;margin-bottom:5.0pt;mso-list:l0 level1 lfo1'><span style='font-size:10.0pt'>Behavioral information security and information assurance; privacy and trust in human technology interaction<o:p></o:p></span></li><li class=MsoNormal style='margin-top:5.0pt;margin-bottom:5.0pt;mso-list:l0 level1 lfo1'><span style='font-size:10.0pt'>User interface design and evaluation for various applications in business, managerial, organizational, educational, social, cultural, non-work, and other domains<o:p></o:p></span></li><li class=MsoNormal style='margin-top:5.0pt;margin-bottom:5.0pt;mso-list:l0 level1 lfo1'><span style='font-size:10.0pt'>Integrated and/or innovative approaches, guidelines, and standards or metrics for human centered analysis, design, construction, evaluation, and use of interactive devices and information systems<o:p></o:p></span></li><li class=MsoNormal style='margin-top:5.0pt;margin-bottom:5.0pt;mso-list:l0 level1 lfo1'><span style='font-size:10.0pt'>Information systems usability engineering; universal usability<o:p></o:p></span></li><li class=MsoNormal style='margin-top:5.0pt;margin-bottom:5.0pt;mso-list:l0 level1 lfo1'><span style='font-size:10.0pt'>The impact of interfaces/information technology on people's attitude, behavior, performance, perception, and productivity<o:p></o:p></span></li><li class=MsoNormal style='margin-top:5.0pt;margin-bottom:5.0pt;mso-list:l0 level1 lfo1'><span style='font-size:10.0pt'>Implications and consequences of technological change on individuals, groups, society, and socio-technical units <o:p></o:p></span></li><li class=MsoNormal style='margin-top:5.0pt;margin-bottom:5.0pt;mso-list:l0 level1 lfo1'><span style='font-size:10.0pt'>Software learning and training issues such as perceptual, cognitive, and motivational aspects of learning <o:p></o:p></span></li><li class=MsoNormal style='margin-top:5.0pt;margin-bottom:5.0pt;mso-list:l0 level1 lfo1'><span style='font-size:10.0pt'>Gender and information technology<o:p></o:p></span></li><li class=MsoNormal style='margin-top:5.0pt;margin-bottom:5.0pt;mso-list:l0 level1 lfo1'><span style='font-size:10.0pt'>The elderly, the young, and special needs populations for new applications, modalities, and multimedia interaction <o:p></o:p></span></li><li class=MsoNormal style='margin-top:5.0pt;margin-bottom:5.0pt;mso-list:l0 level1 lfo1'><span style='font-size:10.0pt'>Issues in HCI education<o:p></o:p></span></li></ul><p class=MsoNormal><span style='font-size:10.0pt'> <o:p></o:p></span></p><p class=MsoNormal><span style='font-size:10.0pt'>The language for the journal is English. The audience includes international scholars and practitioners who conduct research on issues related to the objectives of the journal. The publication frequency is quarterly: 4 issues per year to be published in March, June, September, and December. The AIS Special Interest Group on Human-Computer Interaction (SIGHCI, <a href="http://sigs.aisnet.org/SIGHCI/">http://sigs.aisnet.org/SIGHCI/</a>) is the official sponsor for <i>THCI</i>.<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:10.0pt'> <o:p></o:p></span></p><p class=MsoNormal><span style='font-size:10.0pt'>====================================================================<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:10.0pt'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:10.0pt'>Please visit the links above or the links from our <a href="http://aisel.aisnet.org/thci/">AIS THCI page</a> for details on any emerging special issue calls that will be announced in the future. Please keep checking our home page to see what is brewing! If you have an idea for a special issue, please drop us a line or speak with us at ICIS in December.<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:10.0pt'> <o:p></o:p></span></p><p class=MsoNormal><span style='font-size:10.0pt'>==================<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:10.0pt'>AIS THCI Editorial Board<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:10.0pt'>==================<o:p></o:p></span></p><p class=MsoNormal><a name="_Toc208930971"></a><span style='font-size:10.0pt'> <o:p></o:p></span></p><p class=MsoNormal><span style='font-size:10.0pt'>Editors-in-Chief <o:p></o:p></span></p><p class=MsoNormal><span style='font-size:10.0pt'>---------------------<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:10.0pt'>Dennis Galletta, University of Pittsburgh, USA <o:p></o:p></span></p><p class=MsoNormal><span style='font-size:10.0pt'>Ping Zhang, Syracuse University, USA <o:p></o:p></span></p><p class=MsoNormal><span style='font-size:10.0pt'> <o:p></o:p></span></p><p class=MsoNormal><a name="_Toc208930972"></a><span style='font-size:10.0pt'>Advisory Board <o:p></o:p></span></p><p class=MsoNormal><span style='font-size:10.0pt'>---------------------<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:10.0pt'>Izak Benbasat, University of British Columbia, Canada <o:p></o:p></span></p><p class=MsoNormal><span style='font-size:10.0pt'>John M. Carroll, Penn State University, USA <o:p></o:p></span></p><p class=MsoNormal><span style='font-size:10.0pt'>Phillip Ein-Dor, Tel-Aviv University, Israel <o:p></o:p></span></p><p class=MsoNormal><span style='font-size:10.0pt'>Jenny Preece, University of Maryland, USA <o:p></o:p></span></p><p class=MsoNormal><span style='font-size:10.0pt'>Gavriel Salvendy, Purdue University, USA and Tsinghua University, China <o:p></o:p></span></p><p class=MsoNormal><span style='font-size:10.0pt'>Ben Shneiderman, University of Maryland, USA <o:p></o:p></span></p><p class=MsoNormal><span style='font-size:10.0pt'>Jane Webster, Queen's University, Canada, <o:p></o:p></span></p><p class=MsoNormal><span style='font-size:10.0pt'>K.K Wei, City University of Hong Kong, China <o:p></o:p></span></p><p class=MsoNormal><span style='font-size:10.0pt'> <o:p></o:p></span></p><p class=MsoNormal><a name="_Toc208930973"></a><span style='font-size:10.0pt'>Senior Editor Board<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:10.0pt'>-------------------------<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:10.0pt'>Fred Davis, University of Arkansas, USA <o:p></o:p></span></p><p class=MsoNormal><span style='font-size:10.0pt'>Mohamed Khalifa, Abu Dhabi University, United Arab Emirates<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:10.0pt'>Jinwoo Kim, Yonsei University, Korea<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:10.0pt'>Anne Massey, Indiana University, USA <o:p></o:p></span></p><p class=MsoNormal><span style='font-size:10.0pt'>Fiona Fui-Hoon Nah, University of Nebraska-Lincoln, USA<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:10.0pt'>Lorne Olfman, Claremont Graduate University, USA <o:p></o:p></span></p><p class=MsoNormal><span style='font-size:10.0pt'>Kar Yan Tam, Hong Kong University of Science & Technology, China <o:p></o:p></span></p><p class=MsoNormal><span style='font-size:10.0pt'>Dov Te'eni, Tel-Aviv University, Israel <o:p></o:p></span></p><p class=MsoNormal><span style='font-size:10.0pt'>Viswanath Venkatesh, University of Arkansas, USA <o:p></o:p></span></p><p class=MsoNormal><span style='font-size:10.0pt'>Susan Wiedenbeck, Drexel University, USA <o:p></o:p></span></p><p class=MsoNormal><span style='font-size:10.0pt'> <o:p></o:p></span></p><p class=MsoNormal><a name="_Toc208930974"></a><span style='font-size:10.0pt'>Associate Editor Board <o:p></o:p></span></p><p class=MsoNormal><span style='font-size:10.0pt'>-----------------------------<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:10.0pt'>Miguel Aguirre-Urreta, DePaul University, USA<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:10.0pt'>Michel Avital, University of Amsterdam, The Netherlands<br>Jane Carey, Arizona State University, USA <br>Hock Chuan Chan, National University of Singapore <o:p></o:p></span></p><p class=MsoNormal><span style='font-size:10.0pt'>Michael Davern, University of Melbourne, Australia<br>Carina de Villiers, University of Pretoria, South Africa<br>Matt Germonprez, University of Wisconsin Eau Claire USA<br>Jennifer Gerow, Virginia Military Institute, USA <o:p></o:p></span></p><p class=MsoNormal><span style='font-size:10.0pt'>Khaled Hassanein, McMaster University, Canada <o:p></o:p></span></p><p class=MsoNormal><span style='font-size:10.0pt'>Milena Head, McMaster University, Canada <br>Traci Hess, Washington State University, USA <br>Shuk Ying (Susanna) Ho, Australian National University, Australia <o:p></o:p></span></p><p class=MsoNormal><span style='font-size:10.0pt'>Weiyin Hong, University of Nevada, USA<br>Netta Iivari, Oulu University, Finland<br>Zhenhui Jack Jiang, National University of Singapore, Singapore <o:p></o:p></span></p><p class=MsoNormal><span style='font-size:10.0pt'>Richard Johnson, University at Albany, State University of New York, USA<br>Weiling Ke, Clarkson University, USA <br>Sherrie Komiak, Memorial University of Newfoundland, Canada <br>Paul Benjamin Lowry, Brigham Young University, USA<br>Ji-Ye Mao, Renmin University, China <br>Scott McCoy, College of William and Mary, USA <br>Lingyun Qiu, Peking University , China <o:p></o:p></span></p><p class=MsoNormal><span style='font-size:10.0pt'>Sheizaf Rafaeli, University of Haifa, Israel <o:p></o:p></span></p><p class=MsoNormal><span style='font-size:10.0pt'>René Riedl, Johannes Kepler University Linz, Austria<br>Khawaja Saeed, Wichita State University, USA<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:10.0pt'>Stefan Smolnik, European Business School (EBS), Germany <br>Jeff Stanton, Syracuse University, USA<br>Heshan Sun, University of Arizona USA<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:10.0pt'>Jason Thatcher, Clemson University, USA <o:p></o:p></span></p><p class=MsoNormal><span style='font-size:10.0pt'>Noam Tractinsky, Ben-Gurion University of the Negev, Israel <o:p></o:p></span></p><p class=MsoNormal><span style='font-size:10.0pt'>Horst Treiblmaier, Vienna University of Business Administration and Economics, Austria <br>Ozgur Turetken, Ryerson University, Canada <br>Mun Yi, University South Carolina, USA <o:p></o:p></span></p><p class=MsoNormal><span style='font-size:10.0pt'>Cheng Zhang, Fudan University , China<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:10.0pt'>Meiyun Zuo, Renmin University, China<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:10.0pt'> <o:p></o:p></span></p><p class=MsoNormal><a name="_Toc208930975"></a><span style='font-size:10.0pt'>Managing Editor <o:p></o:p></span></p><p class=MsoNormal><span style='font-size:10.0pt'>---------------------<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:10.0pt'>Jian Tang, Syracuse University, USA<o:p></o:p></span></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal><span style='font-size:10.5pt;font-family:Consolas;color:#1F497D'>----------------------------------------------------------------------------</span><span style='color:#1F497D'><o:p></o:p></span></p><p class=MsoNormal><span style='font-size:10.5pt;font-family:Consolas;color:#1F497D'>Dennis F. Galletta Professor of Business Administration<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:10.5pt;font-family:Consolas;color:#1F497D'>University of Pittsburgh and Director, Katz Doctoral Program</span><span style='color:#1F497D'><o:p></o:p></span></p><p class=MsoNormal><span style='font-size:10.5pt;font-family:Consolas;color:#1F497D'>282a Mervis Hall Katz Graduate School of Business</span><span style='color:#1F497D'><o:p></o:p></span></p><p class=MsoNormal><span style='font-size:10.5pt;font-family:Consolas;color:#1F497D'>Phone +1 412-648-1699 Pittsburgh, PA 15260</span><span style='color:#1F497D'><o:p></o:p></span></p><p class=MsoNormal><span style='font-size:10.5pt;font-family:Consolas;color:#1F497D'>E-mail: galletta @ Fax +1 412-648-1693</span><span style='color:#1F497D'><o:p></o:p></span></p><p class=MsoNormal><span style='font-size:10.5pt;font-family:Consolas;color:#1F497D'> katz.pitt.edu homepage: <a href="http://www.pitt.edu/~galletta" target="_blank">www.pitt.edu/~galletta</a></span><span style='color:#1F497D'><o:p></o:p></span></p><p class=MsoNormal><span style='font-family:Consolas;color:#1F497D'>----------------------------------------------------------------------------</span><o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p></div></body></html>