<html><head></head><body style="word-wrap: break-word; -webkit-nbsp-mode: space; -webkit-line-break: after-white-space; "><div><p align="center" class="MsoNormal" style="text-align: center; page-break-after: avoid; "><b class=""><span lang="EN-US" class="" style="font-size: 14pt; font-family: Arial; color: blue; ">FINAL CALL FOR PAPERS: SIG SVC 2011 Workshop</span></b><b class=""><span lang="EN-US" class="" style="font-size: 14pt; font-family: Arial; color: blue; "><o:p class=""> </o:p></span></b></p><p align="center" class="MsoNormal" style="text-align: center; "><span lang="EN-US" class="" style="font-size: 11pt; font-family: Arial; ">Saturday, December 3, 2011, 8:30-5 PM<o:p class=""></o:p></span></p><p align="center" class="MsoNormal" style="text-align: center; "><span lang="ZH-CN" class="" style="font-family: 'MS Gothic'; ">浦江</span><span lang="ZH-CN" class="" style="font-family: MingLiU; ">厅</span><span lang="EN-US" class="" style="font-family: Arial; ">B or Pujiang Hall B.</span><span lang="EN-US" class="" style="font-size: 11pt; font-family: Arial; ">, Shanghai, China<o:p class=""></o:p></span></p><p class="MsoNormal"><span lang="EN-US" class="" style="font-size: 8pt; font-family: Arial; "><o:p class=""> </o:p></span></p><p class="MsoNormal" style="text-align: justify; "><span lang="EN-US" class="" style="font-size: 10pt; font-family: Arial; ">The economy may be soft but that is a boon for services spending which is expected to grow from $870 billion this year to over $1 trillion in 2011 according to one forecast (Gartner, 2010).<span class=""> </span>These investments innovate the management of IT infrastructures, application and system portfolios, data and information provision and use, and business services using new IT-based opportunities. These opportunities play globally with strong services improvements across the globe. <span class=""> </span>Thus, service-oriented thinking is one of the fastest growing paradigms.<span class=""> </span>Yet for the public successes of companies such as BMW, Kone, Queensland Health, Proctor & Gamble, and Rolls Royce there are as many failures.<span class=""> </span>Government and not-for-profit organizations are also radically innovating their services using information technological opportunities. However, these innovations are complex. Thus, research on management, context, service innovation, design, quality, architecture, delivery, execution, and outcomes are all needed. The goal of this workshop is to explore the challenges of services orientation in IT.</span></p><p class="MsoNormal" style="text-align: justify; "><span lang="EN-US" class="" style="font-size: 10pt; font-family: Arial; ">You are invited to contribute research paper abstracts and panel presentations according to the following deadlines:</span></p><p class="MsoNormal"><b class=""><span lang="EN-US" class="" style="font-size: 10pt; font-family: Arial; ">Key Dates for SIGSVC Workshop</span></b><span lang="EN-US" class="" style="font-size: 10pt; font-family: Arial; "><o:p class=""></o:p></span></p><ul type="disc" class="" style="margin-top: 0cm; "><li class="MsoNormal"><span lang="EN-US" class="" style="font-size: 10pt; font-family: Arial; ">Submissions due to Easy chair before <b><u>October 8 (EXTENDED)</u></b>, 2011<o:p class=""></o:p></span></li><li class="MsoNormal"><span lang="EN-US" class="" style="font-size: 10pt; font-family: Arial; ">Acceptance Notification: October 22, 2011<o:p class=""></o:p></span></li><li class="MsoNormal"><span lang="EN-US" class="" style="font-size: 10pt; font-family: Arial; ">Final Changes Due: November 14, 2011<o:p class=""></o:p></span></li><li class="MsoNormal"><span lang="EN-US" class="" style="font-size: 10pt; font-family: Arial; ">Workshop: December 3, 2011</span></li></ul><p class="MsoNormal" style="text-align: justify; "><span lang="EN-US" class="" style="font-size: 10pt; font-family: Arial; ">We expect to accept about 2 panels, 10 full research papers and 10 research in-progress-papers or cases (15 minute presentations and 5 minutes discussion each). Additionally we accept at least 10 posters for presentation and discussion during the lunch.</span></p><p class="MsoNormal" style="text-align: justify; "><span lang="EN-US" class="" style="font-size: 10pt; font-family: Arial; color: black; ">Possible topics of applied, field and empirical research include, but are not limited to:<o:p class=""></o:p></span></p><ul type="disc" class="" style="margin-top: 0cm; "><li class="MsoNormal" style="color: black; text-align: justify; "><span lang="EN-US" class="" style="font-size: 10pt; font-family: Arial; ">Business process integration and management (BPM) of services<o:p class=""></o:p></span></li><li class="MsoNormal" style="color: black; text-align: justify; "><span lang="EN-US" class="" style="font-size: 10pt; font-family: Arial; ">Commoditization of hardware, software, business processes (e.g. out-tasking, ITIL, SCORE)<o:p class=""></o:p></span></li><li class="MsoNormal" style="text-align: justify; "><span lang="EN-US" class="" style="font-size: 10pt; font-family: Arial; ">Customer Integration in service design, delivery and operation<o:p class=""></o:p></span></li><li class="MsoNormal" style="text-align: justify; "><span lang="EN-US" class="" style="font-size: 10pt; font-family: Arial; ">Risk management or legal aspects of services<o:p class=""></o:p></span></li><li class="MsoNormal" style="text-align: justify; "><span lang="EN-US" class="" style="font-size: 10pt; font-family: Arial; ">Service business models: issues of excellence and productivity<o:p class=""></o:p></span></li><li class="MsoNormal" style="text-align: justify; "><span lang="EN-US" class="" style="font-size: 10pt; font-family: Arial; ">Service Design methods and practices<o:p class=""></o:p></span></li><li class="MsoNormal" style="text-align: justify; "><span lang="EN-US" class="" style="font-size: 10pt; font-family: Arial; ">Service Engineering<o:p class=""></o:p></span></li></ul><p class="MsoListParagraph" style="margin-bottom: 0.0001pt; text-align: justify; text-indent: -18pt; line-height: normal; "><span lang="EN-US" class="" style="font-size: 10pt; font-family: Symbol; "><span class="">·<span class="" style="font: normal normal normal 7pt/normal 'Times New Roman'; "> </span></span></span><span lang="EN-US" class="" style="font-size: 10pt; font-family: Arial; ">Service Oriented Information Technology, Systems and Management<o:p class=""></o:p></span></p><ul type="disc" class="" style="margin-top: 0cm; "><li class="MsoNormal" style="text-align: justify; "><span lang="EN-US" class="" style="font-size: 10pt; font-family: Arial; ">Service systems, components, platforms, technologies, and architectures<o:p class=""></o:p></span></li><li class="MsoNormal" style="text-align: justify; "><span lang="EN-US" class="" style="font-size: 10pt; font-family: Arial; ">Services governance and organizational transformation, operation and service offshoring<o:p class=""></o:p></span></li><li class="MsoNormal" style="text-align: justify; "><span lang="EN-US" class="" style="font-size: 10pt; font-family: Arial; ">Services innovation & management<o:p class=""></o:p></span></li><li class="MsoNormal" style="text-align: justify; "><span lang="EN-US" class="" style="font-size: 10pt; font-family: Arial; ">Servitizing IT-organizations<o:p class=""></o:p></span></li></ul><p class="MsoListParagraph" style="margin-bottom: 0.0001pt; text-align: justify; text-indent: -18pt; line-height: normal; "><span lang="EN-US" class="" style="font-size: 10pt; font-family: Symbol; "><span class="">·<span class="" style="font: normal normal normal 7pt/normal 'Times New Roman'; "> </span></span></span><span lang="EN-US" class="" style="font-size: 10pt; font-family: Arial; ">Theories and approaches for integrating and/or sourcing services computing and automated BPM<o:p class=""></o:p></span></p><ul type="disc" class="" style="margin-top: 0cm; "><li class="MsoNormal" style="color: black; text-align: justify; "><span lang="EN-US" class="" style="font-size: 10pt; font-family: Arial; ">Theories and approaches to services </span><span lang="EN-US" class="" style="font-size: 10pt; font-family: Arial; color: windowtext; ">innovation & management, design & engineering, modeling & simulation, and standardization</span><span lang="EN-US" class="" style="font-size: 10pt; font-family: Arial; "><o:p class=""></o:p></span></li><li class="MsoNormal" style="color: black; text-align: justify; "><span lang="EN-US" class="" style="font-size: 10pt; font-family: Arial; ">Theories, challenges and impacts of service-orientation<o:p class=""></o:p></span></li><li class="MsoNormal" style="color: black; text-align: justify; "><span lang="EN-US" class="" style="font-size: 10pt; font-family: Arial; ">Service typologies and their implications for management, IT support and IT-based innovation.<o:p class=""></o:p></span></li><li class="MsoNormal" style="text-align: justify; "><span lang="EN-US" class="" style="font-size: 10pt; font-family: Arial; ">Other services related topics</span><span lang="EN-US" class="" style="font-size: 11pt; font-family: Arial; "><o:p class=""></o:p></span></li></ul><p class="MsoNormal"><b class=""><span lang="EN-US" class="" style="font-size: 10pt; font-family: Arial; "><o:p class=""> </o:p></span></b></p><p class="MsoNormal"><b class=""><span lang="EN-US" class="" style="font-size: 10pt; font-family: Arial; ">Workshop Organizing Committee<o:p class=""></o:p></span></b></p><p class="MsoNormal"><span lang="EN-US" class="" style="font-size: 10pt; font-family: Arial; ">General Co-Chairs: <span class=""> </span>Stuart Galup, Fons <span class="apple-style-span"><span class="" style="color: black; ">Wijnhoven, and Sue Conger</span></span><o:p class=""></o:p></span></p><p class="MsoNormal"><span lang="EN-US" class="" style="font-size: 10pt; font-family: Arial; ">Local Organizing Chair: <span class="apple-style-span"><span class="" style="color: black; ">Xiuzhen Feng</span></span><o:p class=""></o:p></span></p><p class="MsoNormal"><b class=""><span lang="EN-US" class="" style="font-size: 10pt; font-family: Arial; "><o:p class=""> </o:p></span></b><b class=""><span lang="EN-US" class="" style="font-size: 10pt; font-family: Arial; "><o:p class=""> </o:p></span></b></p><p class="MsoNormal"><b class=""><span lang="EN-US" class="" style="font-size: 10pt; font-family: Arial; ">Workshop Program Committee<o:p class=""></o:p></span></b></p><p class="MsoNormal"><span lang="EN-US" class="" style="font-size: 10pt; font-family: Arial; ">Chair: Tuure Tuunanen</span></p><p class="MsoNormal"><span lang="EN-US" class="" style="font-size: 10pt; font-family: Arial; ">Program Committee: Stuart Galup, Fons <span class="apple-style-span"><span class="" style="color: black; ">Wijnhoven, Sue Conger, Michael Goul, Roman Beck, Virpi Tuunainen, Erwin Fielt, Tilo Böhmann, Xiuzhen Feng.</span></span><o:p class=""></o:p></span></p><p class="MsoNormal"><b class=""><span lang="EN-US" class="" style="font-size: 10pt; font-family: Arial; "><o:p class=""> </o:p></span></b><b class=""><span lang="EN-US" class="" style="font-size: 10pt; font-family: Arial; ">Registration</span></b></p><p class="MsoNormal"><span lang="EN-US" class="" style="font-size: 10pt; font-family: Arial; ">Registration with ICIS registration:<o:p class=""></o:p></span></p><p class="MsoNormal" style="text-indent: 36pt; "><span lang="EN-US" class="" style="font-size: 10pt; font-family: Arial; ">For Faculty (AIS Members): $55<o:p class=""></o:p></span></p><p class="MsoNormal" style="text-indent: 36pt; "><span lang="EN-US" class="" style="font-size: 10pt; font-family: Arial; ">For Faculty (Non-AIS Members): $65<o:p class=""></o:p></span></p><p class="MsoNormal" style="text-indent: 36pt; "><span lang="EN-US" class="" style="font-size: 10pt; font-family: Arial; ">Students: $35</span></p><p class="MsoNormal"><span lang="EN-US" class="" style="font-size: 10pt; font-family: Arial; ">$75 on-site registration fee at the conference</span></p><p class="MsoNormal"><b class=""><span lang="EN-US" class="" style="font-size: 10pt; font-family: Arial; "><br></span></b></p><p class="MsoNormal"><b class=""><span lang="EN-US" class="" style="font-size: 10pt; font-family: Arial; ">Facebook site<o:p class=""></o:p></span></b></p><p class="MsoNormal"><span lang="EN-US" class="" style="font-size: 10pt; font-family: Arial; ">Please have a look at </span><span lang="EN-US" class=""><a href="http://www.facebook.com/pages/SIG-SVC/233810039966915" class=""><span class="" style="font-size: 10pt; font-family: Arial; ">http://www.facebook.com/pages/SIG-SVC/233810039966915</span></a></span><span lang="EN-US" class="" style="font-size: 10pt; font-family: Arial; "> for the latest news & information regarding the workshop</span><b class=""><span lang="EN-US" class="" style="font-size: 10pt; font-family: Arial; "><o:p class=""> </o:p></span></b></p><p class="MsoNormal"><b class=""><span lang="EN-US" class="" style="font-size: 10pt; font-family: Arial; ">Submission Instructions<o:p class=""></o:p></span></b></p><p class="MsoNormal" style="text-align: justify; "><span lang="EN-US" class="" style="font-size: 10pt; font-family: Arial; ">Send your paper as an attachment in AIS Sprouts-format (</span><span lang="EN-US" class=""><a href="http://sprouts.aisnet.org/sprouts-style.html" class=""><span class="" style="font-size: 10pt; font-family: Arial; ">http://sprouts.aisnet.org/sprouts-style.html</span></a></span><span lang="EN-US" class="" style="font-size: 10pt; font-family: Arial; ">) to </span><a href="https://www.easychair.org/conferences/?conf=sigsvc2011">https://www.easychair.org/conferences/?conf=sigsvc2011</a><span class="Apple-style-span" style="font-family: Arial; font-size: 13px; "> before October 1. Full papers with a maximum length of 8 pages (excluding references and abstract), research-in-progress papers with a maximum length of 4 pages, and abstracts of both of maximum of 150 words. Also send in your draft poster before October 1.</span></p><p class="MsoNormal" style="text-align: justify; "><span lang="EN-US" class="" style="font-size: 10pt; font-family: Arial; ">For the panel proposals send in a one page proposal with at least 5 persons from different institutions stating the objective, importance, expected outcomes, key statements (per participant), and proposed way of getting the visitors involved.</span></p><p class="MsoNormal"><b class=""><span lang="EN-US" class="" style="font-size: 10pt; font-family: Arial; ">Proceedings & Journal Fast-Tracking<o:p class=""></o:p></span></b></p><p class="MsoNormal" style="text-align: justify; "><span lang="EN-US" class="" style="font-size: 10pt; font-family: Arial; ">The accepted papers will be published in the AIS Sprouts working paper series after the workshop. Selected full research papers will also be invited for submission to JITTA : Journal of Information Technology Theory and Application (</span><span lang="EN-US" class=""><a href="http://www.jitta.org/" class=""><span class="" style="font-size: 10pt; font-family: Arial; ">www.jitta.org</span></a></span><span lang="EN-US" class="" style="font-size: 10pt; font-family: Arial; ">) as full research papers. </span></p></div><br></body></html>