<html xmlns:v="urn:schemas-microsoft-com:vml" xmlns:o="urn:schemas-microsoft-com:office:office" xmlns:w="urn:schemas-microsoft-com:office:word" xmlns:m="http://schemas.microsoft.com/office/2004/12/omml" xmlns="http://www.w3.org/TR/REC-html40"><head><META HTTP-EQUIV="Content-Type" CONTENT="text/html; charset=us-ascii"><meta name=Generator content="Microsoft Word 14 (filtered medium)"><style><!--
/* Font Definitions */
@font-face
{font-family:"Cambria Math";
panose-1:2 4 5 3 5 4 6 3 2 4;}
@font-face
{font-family:Calibri;
panose-1:2 15 5 2 2 2 4 3 2 4;}
/* Style Definitions */
p.MsoNormal, li.MsoNormal, div.MsoNormal
{margin:0cm;
margin-bottom:.0001pt;
font-size:12.0pt;
font-family:"Calibri","sans-serif";
mso-fareast-language:EN-US;}
a:link, span.MsoHyperlink
{mso-style-priority:99;
color:blue;
text-decoration:underline;}
a:visited, span.MsoHyperlinkFollowed
{mso-style-priority:99;
color:purple;
text-decoration:underline;}
p.MsoNoSpacing, li.MsoNoSpacing, div.MsoNoSpacing
{mso-style-priority:1;
margin:0cm;
margin-bottom:.0001pt;
font-size:12.0pt;
font-family:"Calibri","sans-serif";
mso-fareast-language:EN-US;}
span.EmailStyle17
{mso-style-type:personal-compose;
font-family:"Calibri","sans-serif";
color:windowtext;}
.MsoChpDefault
{mso-style-type:export-only;
font-family:"Calibri","sans-serif";
mso-fareast-language:EN-US;}
@page WordSection1
{size:612.0pt 792.0pt;
margin:72.0pt 72.0pt 72.0pt 72.0pt;}
div.WordSection1
{page:WordSection1;}
--></style><!--[if gte mso 9]><xml>
<o:shapedefaults v:ext="edit" spidmax="1026" />
</xml><![endif]--><!--[if gte mso 9]><xml>
<o:shapelayout v:ext="edit">
<o:idmap v:ext="edit" data="1" />
</o:shapelayout></xml><![endif]--></head><body lang=EN-ZA link=blue vlink=purple><div class=WordSection1><p class=MsoNormal>Hi Folks,<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>I have had an unpleasant setback this side. My survey instrument has concurrent guest user conflicts. As a consequence, the data I have gathered is invalid. This is very disappointing. <o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>I have redone the survey on a different platform (Survey Monkey) and ask you please to participate in the repaired one.<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>Thanks,<o:p></o:p></p><p class=MsoNormal>Rob<o:p></o:p></p><p class=MsoNoSpacing><span style='font-size:14.0pt'><o:p> </o:p></span></p><p class=MsoNoSpacing>Dear ITSM practitioner,<o:p></o:p></p><p class=MsoNoSpacing><span style='font-size:14.0pt'><o:p> </o:p></span></p><p class=MsoNoSpacing>The intention of this research is to develop a framework of recommended best practice for IT Service Management implementation.<o:p></o:p></p><p class=MsoNoSpacing><o:p> </o:p></p><p class=MsoNoSpacing>Part of this research includes an online survey of ITSM practitioners. In this regard, it would be greatly appreciated if you would please complete this anonymous questionnaire. Your help in this regard is greatly appreciated.<o:p></o:p></p><p class=MsoNoSpacing><span style='font-size:14.0pt'><o:p> </o:p></span></p><p class=MsoNormal><a href="https://www.surveymonkey.com/s/ITSMImpSurvey">https://www.surveymonkey.com/s/ITSMImpSurvey</a><span style='font-size:11.0pt'><o:p></o:p></span></p><p class=MsoNoSpacing><o:p> </o:p></p><p class=MsoNoSpacing>Researcher: Rob Benyon, Rhodes University, Department of Information Systems, supervised by Professor David Sewry.<o:p></o:p></p><p class=MsoNoSpacing><o:p> </o:p></p><p class=MsoNoSpacing>We need your help to understand that which contributes to the successful implementation of IT Service Management.<o:p></o:p></p><p class=MsoNoSpacing><o:p> </o:p></p><p class=MsoNoSpacing>There are 16 Questions.<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal><o:p> </o:p></p></div></body></html>