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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">Dear Colleagues, I am looking for a 'best' textbook to suggest to my class in "Service Science for IT" starting in the winter semester. The course is part of
taught Master's degree, ' Master in Service Oriented Computing' and '</span><span style="font-family:"Arial","sans-serif""> ..</span><i><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">presents, discusses and evaluates the fundamentals
of services and service science and how service systems in organisations support customer-provider interactions thereby delivering value to stakeholders. Also covers service modelling, where traditional system modelling approaches are applied and extended
to create new service systems and service activities, with an emphasis on service quality."</span></i><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"> This is a new course, still under development.
<i><o:p></o:p></i></span></p>
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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">I am looking for a book suitable to be used as a prescribed textbook; I would like to offer students a structured text to use which they will complement with
readings (published research). <o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">I will appreciate suggestions and comments and hope to benefit from the experience of those already engaged in teaching similar courses . I will compile and
make available on request a list of the books mentioned. <o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">With regards - Krassie<o:p></o:p></span></p>
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