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<DIV>Dear colleagues,</DIV>
<DIV> </DIV>
<DIV>We currently edit a special issue on “creativity and innovation in the
service sector” for the Service Industries Journal (SIJ, <SPAN
style="FONT-FAMILY: ; mso-ansi-language: en-us; mso-fareast-font-family: 'Times New Roman'; mso-fareast-language: el; mso-bidi-language: ar-sa"
lang=EN-US><A href="http://www.tandfonline.com/fsij"><FONT color=#0000ff
face="Times New Roman"><FONT
style="FONT-SIZE: 10pt"><STRONG>http://www.tandfonline.com/fsij</STRONG></FONT></FONT></A><FONT
face="Times New Roman"><FONT style="FONT-SIZE: 10pt"><STRONG> </STRONG><FONT
size=3 face=Calibri>, impact factor 1.07) </FONT></FONT></FONT></SPAN></DIV>
<DIV><SPAN
style="FONT-FAMILY: ; mso-ansi-language: en-us; mso-fareast-font-family: 'Times New Roman'; mso-fareast-language: el; mso-bidi-language: ar-sa"
lang=EN-US></SPAN> </DIV>
<DIV><SPAN
style="FONT-FAMILY: ; mso-ansi-language: en-us; mso-fareast-font-family: 'Times New Roman'; mso-fareast-language: el; mso-bidi-language: ar-sa"
lang=EN-US>We are also particulalry interested to receive submissions related to
information systems, social media and New service development, knowledge
management and open innovation.</SPAN></DIV>
<DIV><SPAN
style="FONT-FAMILY: ; mso-ansi-language: en-us; mso-fareast-font-family: 'Times New Roman'; mso-fareast-language: el; mso-bidi-language: ar-sa"
lang=EN-US></SPAN> </DIV>
<DIV><SPAN
style="FONT-FAMILY: ; mso-ansi-language: en-us; mso-fareast-font-family: 'Times New Roman'; mso-fareast-language: el; mso-bidi-language: ar-sa"
lang=EN-US>Please find below the detailed CFP and please do not hesitate to
contact me, if there is any question</SPAN></DIV>
<DIV><SPAN
style="FONT-FAMILY: ; mso-ansi-language: en-us; mso-fareast-font-family: 'Times New Roman'; mso-fareast-language: el; mso-bidi-language: ar-sa"
lang=EN-US></SPAN> </DIV>
<DIV><SPAN
style="FONT-FAMILY: ; mso-ansi-language: en-us; mso-fareast-font-family: 'Times New Roman'; mso-fareast-language: el; mso-bidi-language: ar-sa"
lang=EN-US>with kind regards</SPAN></DIV>
<DIV><SPAN
style="FONT-FAMILY: ; mso-ansi-language: en-us; mso-fareast-font-family: 'Times New Roman'; mso-fareast-language: el; mso-bidi-language: ar-sa"
lang=EN-US>Marianna Sigala</SPAN></DIV>
<DIV><SPAN
style="FONT-FAMILY: ; mso-ansi-language: en-us; mso-fareast-font-family: 'Times New Roman'; mso-fareast-language: el; mso-bidi-language: ar-sa"
lang=EN-US></SPAN> </DIV>
<DIV><SPAN
style="FONT-FAMILY: ; mso-ansi-language: en-us; mso-fareast-font-family: 'Times New Roman'; mso-fareast-language: el; mso-bidi-language: ar-sa"
lang=EN-US></SPAN> </DIV>
<P style="MARGIN: 0cm 0cm 0pt" class=MsoNormal align=center><B
style="mso-bidi-font-weight: normal"><SPAN style="mso-ansi-language: en-us"
lang=EN-US><FONT face="Times New Roman"><FONT style="FONT-SIZE: 20pt">CALL FOR
PAPERS</FONT></FONT></SPAN></B></P>
<P style="MARGIN: 0cm 0cm 0pt" class=MsoNormal align=center><B
style="mso-bidi-font-weight: normal"><SPAN style="mso-ansi-language: en-us"
lang=EN-US><FONT face="Times New Roman"><FONT
style="FONT-SIZE: 20pt"></FONT></FONT></SPAN></B> </P>
<P style="MARGIN: 0cm 0cm 0pt" class=MsoNormal align=center><B
style="mso-bidi-font-weight: normal"><SPAN style="mso-ansi-language: en-us"
lang=EN-US><FONT face="Times New Roman"><FONT style="FONT-SIZE: 20pt">Services
Industries Journal </FONT></FONT></SPAN></B></P>
<P style="MARGIN: 0cm 0cm 0pt" class=MsoNormal align=center><B
style="mso-bidi-font-weight: normal"><SPAN style="mso-ansi-language: en-us"
lang=EN-US><FONT face="Times New Roman"><FONT style="FONT-SIZE: 20pt">Special
issue: </FONT></FONT></SPAN></B></P>
<P style="MARGIN: 0cm 0cm 0pt" class=MsoNormal align=center><B
style="mso-bidi-font-weight: normal"><SPAN style="mso-ansi-language: en-us"
lang=EN-US><FONT face="Times New Roman"><FONT style="FONT-SIZE: 20pt">Creativity
and innovation in the service sector</FONT></FONT></SPAN></B></P>
<P style="MARGIN: 0cm 0cm 0pt" class=MsoNormal><B
style="mso-bidi-font-weight: normal"><SPAN style="mso-ansi-language: en-us"
lang=EN-US><FONT face="Times New Roman"></FONT></SPAN></B> </P>
<P style="MARGIN: 0cm 0cm 0pt" class=MsoNormal align=center><B
style="mso-bidi-font-weight: normal"><SPAN style="mso-ansi-language: en-us"
lang=EN-US><FONT face="Times New Roman"><FONT style="FONT-SIZE: 14pt">Guest
Editors:</FONT></FONT></SPAN></B></P>
<P style="MARGIN: 0cm 0cm 0pt" class=MsoNormal align=center><B
style="mso-bidi-font-weight: normal"><SPAN style="mso-ansi-language: en-us"
lang=EN-US><FONT face="Times New Roman"><FONT style="FONT-SIZE: 14pt">Olivia
Kyriakidou (</FONT></FONT><FONT style="FONT-SIZE: 14pt"><A
href="mailto:okyriakidou@aueb.gr"><FONT color=#0000ff
face="Times New Roman">okyriakidou@aueb.gr</FONT></A></FONT><FONT
face="Times New Roman"><FONT
style="FONT-SIZE: 14pt">)</FONT></FONT></SPAN></B></P>
<P style="MARGIN: 0cm 0cm 0pt" class=MsoNormal align=center><B
style="mso-bidi-font-weight: normal"><SPAN style="mso-ansi-language: en-us"
lang=EN-US><FONT face="Times New Roman"><FONT
style="FONT-SIZE: 14pt">and</FONT></FONT></SPAN></B></P>
<P style="MARGIN: 0cm 0cm 0pt" class=MsoNormal align=center><B
style="mso-bidi-font-weight: normal"><SPAN style="mso-ansi-language: en-us"
lang=EN-US><FONT face="Times New Roman"><FONT style="FONT-SIZE: 14pt">Marianna
Sigala (</FONT></FONT><FONT style="FONT-SIZE: 14pt"><A
href="mailto:m.sigala@aegean.gr"><FONT color=#0000ff
face="Times New Roman">m.sigala@aegean.gr</FONT></A></FONT><FONT
face="Times New Roman"><FONT style="FONT-SIZE: 14pt">)
*</FONT></FONT></SPAN></B></P>
<P style="MARGIN: 0cm 0cm 0pt" class=MsoNormal align=center><B
style="mso-bidi-font-weight: normal"><SPAN style="mso-ansi-language: en-us"
lang=EN-US><FONT face="Times New Roman"></FONT></SPAN></B> </P>
<P style="MARGIN: 0cm 0cm 0pt" class=MsoNormal><FONT face="Times New Roman"><B
style="mso-bidi-font-weight: normal"><SPAN style="mso-ansi-language: en-us"
lang=EN-US>Olivia Kyriakidou</SPAN></B><SPAN style="mso-ansi-language: en-us"
lang=EN-US>, PhD, Assistant Professor, Athens University of Economics and
Business, Department of Business Administration, Athens,
Greece</SPAN></FONT></P>
<P style="MARGIN: 0cm 0cm 0pt" class=MsoNormal><B
style="mso-bidi-font-weight: normal"><SPAN style="mso-ansi-language: en-us"
lang=EN-US><FONT face="Times New Roman"></FONT></SPAN></B> </P>
<P style="MARGIN: 0cm 0cm 0pt" class=MsoNormal><FONT face="Times New Roman"><B
style="mso-bidi-font-weight: normal"><SPAN style="mso-ansi-language: en-us"
lang=EN-US>Marianna Sigala</SPAN></B><SPAN style="mso-ansi-language: en-us"
lang=EN-US>, PhD, Assistant Professor, University of the Aegean, Department of
Business Administration, Chios, Greece</SPAN></FONT></P>
<P style="MARGIN: 0cm 0cm 0pt; TEXT-AUTOSPACE: ; mso-layout-grid-align: none"
class=MsoNormal><SPAN style="mso-ansi-language: en-gb" lang=EN-GB><FONT
face="Times New Roman"></FONT></SPAN> </P>
<P style="MARGIN: 0cm 0cm 0pt; TEXT-AUTOSPACE: ; mso-layout-grid-align: none"
class=MsoNormal align=justify><FONT face="Times New Roman"><SPAN
style="mso-ansi-language: en-gb" lang=EN-GB>Given today’s rapidly changing
business environments, heightened competition, and unpredictable technological
change, more and more managers are coming to realize that they should encourage
their employees to be creative (Zhang and Bartol, 2010). Considerable evidence
indicates that employee creativity, defined as the development of novel and
useful ideas about products, practices, services, or procedures (Amabile, 1996)
can fundamentally contribute to organizational innovation, enhancing an
organization’s growth and </SPAN><SPAN style="mso-ansi-language: en-us"
lang=EN-US>competitiveness</SPAN><SPAN style="mso-ansi-language: en-gb"
lang=EN-GB> (Shalley, Zhou and Oldham, 2004; Tierney et al., 1999).
</SPAN></FONT></P>
<P style="MARGIN: 0cm 0cm 0pt" class=MsoNormal align=justify><SPAN
style="mso-ansi-language: en-gb" lang=EN-GB><FONT
face="Times New Roman"></FONT></SPAN> </P>
<P style="MARGIN: 0cm 0cm 0pt" class=MsoNormal align=justify><SPAN
style="mso-ansi-language: en-gb" lang=EN-GB><FONT face="Times New Roman">The
role of employees, and especially frontline employees, in ensuring creativity
and organizational innovation is of particular importance in service firms
(Sparrowe, 1994) and especially in the tourism and hospitality field (Agarwal et
al., 2003). As boundary workers, who are responsible for service delivery, they
occupy a privileged position to collect first-hand market information and ensure
customer satisfaction (Bitner, Booms, and Tetreault 1990). However, despite the
importance of creative behaviour among frontline service employees and despite
the fact that the service sector has become an extremely large part of the
modern economy (Tajedinni, 2010), empirical research related to services has yet
to identify its determinants (Hollenstein, 2000). This gap is significant
because different tasks may require different skills, motivations, and cognitive
strategies (Mumford, 2003). More specifically, little knowledge exists regarding
the effect of leadership behaviours and job characteristics on the creativity of
frontline service employees of companies that provide services to the consumer,
such as hotels and leisure facilities. </FONT></SPAN></P>
<P style="MARGIN: 0cm 0cm 0pt" class=MsoNormal align=justify><SPAN
style="mso-ansi-language: en-gb" lang=EN-GB><FONT
face="Times New Roman"></FONT></SPAN> </P>
<P style="MARGIN: 0cm 0cm 0pt" class=MsoNormal align=justify><FONT
face="Times New Roman"><SPAN style="mso-ansi-language: en-gb"
lang=EN-GB>Nowadays, new technologies (and specifically, the social media) have
empowered customers to actively participate (Fuller et al., 2008; </SPAN><SPAN
style="mso-ansi-language: en-us" lang=EN-US>Kohler et al, 2009; Sigala, 2012) in
service innovation. Research has shown how firms can exploit online social
networks and the user-generated content for generating new service ideas and
supporting the new service development process (Sigala, 2012; Sigala, in press;
Erat et al. 2006; </SPAN><SPAN style="mso-ansi-language: en-gb" lang=EN-GB>Pitta
and Fowler, 2005</SPAN><SPAN style="mso-ansi-language: en-us" lang=EN-US>).
However, little is still known on how to manage and exploit online customer
engagement for increasing a firm's creativity and service innovation performance
(Andreassen and Streukens, 2009). Moreover, research has not yet examined the
role and the impact of new technologies on creative capabilities of firms and
employees, which in turn can boost their innovation performance (Chalkiti and
Sigala, 2008; </SPAN><SPAN
style="mso-ansi-language: en-gb; mso-bidi-font-size: 11.0pt" lang=EN-GB>Sigala
and Chalkiti, 2012</SPAN><SPAN style="mso-ansi-language: en-us"
lang=EN-US>).<SPAN style="mso-spacerun: yes"> </SPAN></SPAN></FONT><SPAN
style="mso-ansi-language: en-gb" lang=EN-GB></SPAN></P>
<P style="MARGIN: 0cm 0cm 0pt" class=MsoNormal align=justify><SPAN
style="mso-ansi-language: en-gb" lang=EN-GB><FONT
face="Times New Roman"></FONT></SPAN> </P>
<P style="MARGIN: 0cm 0cm 0pt" class=MsoNormal align=justify><FONT
face="Times New Roman"><SPAN style="mso-ansi-language: en-us" lang=EN-US>The
objectives of the special issue are to publish findings and exchange knowledge
</SPAN><SPAN style="mso-ansi-language: en-gb" lang=EN-GB>on the current
challenges on how to facilitate and boost creativity and innovation in the
service sector given the current technological applications and other
challenges. </SPAN><SPAN style="mso-ansi-language: en-us" lang=EN-US>Thus,
theoretical, empirical, experimental and case studies research contributions are
welcome, but all contributions should clearly address the practical and
theoretical implications of the research reported.</SPAN></FONT></P>
<P style="MARGIN: 0cm 0cm 0pt" class=MsoNormal align=justify><B
style="mso-bidi-font-weight: normal"><SPAN style="mso-ansi-language: en-gb"
lang=EN-GB><FONT face="Times New Roman"></FONT></SPAN></B> </P>
<P style="MARGIN: 0cm 0cm 0pt" class=MsoNormal align=justify><B
style="mso-bidi-font-weight: normal"><SPAN style="mso-ansi-language: en-gb"
lang=EN-GB><FONT face="Times New Roman">Topics:</FONT></SPAN></B></P>
<P style="MARGIN: 0cm 0cm 0pt" class=MsoNormal align=justify><SPAN
style="mso-ansi-language: en-us" lang=EN-US><FONT face="Times New Roman">Topics
of papers may include (but are not limited to): </FONT></SPAN><B
style="mso-bidi-font-weight: normal"><SPAN style="mso-ansi-language: en-gb"
lang=EN-GB></SPAN></B></P>
<P
style="TEXT-INDENT: -18pt; MARGIN: 0cm 0cm 0pt 18pt; mso-list: l0 level1 lfo1"
class=MsoNormal align=justify><SPAN
style="FONT-FAMILY: ; mso-ansi-language: en-gb; mso-fareast-font-family: symbol; mso-bidi-font-family: symbol"
lang=EN-GB><SPAN style="mso-list: ignore"><FONT face=Symbol>·</FONT><SPAN
style="LINE-HEIGHT: normal; FONT-FAMILY: "><FONT style="FONT-SIZE: 7pt"
face="Times New Roman">
</FONT></SPAN></SPAN></SPAN><SPAN style="mso-ansi-language: en-gb"
lang=EN-GB><FONT face="Times New Roman">Creativity and innovation in the
hospitality and tourism sector</FONT></SPAN></P>
<P
style="TEXT-INDENT: -18pt; MARGIN: 0cm 0cm 0pt 18pt; mso-list: l0 level1 lfo1"
class=MsoNormal align=justify><SPAN
style="FONT-FAMILY: ; mso-ansi-language: en-gb; mso-fareast-font-family: symbol; mso-bidi-font-family: symbol"
lang=EN-GB><SPAN style="mso-list: ignore"><FONT face=Symbol>·</FONT><SPAN
style="LINE-HEIGHT: normal; FONT-FAMILY: "><FONT style="FONT-SIZE: 7pt"
face="Times New Roman">
</FONT></SPAN></SPAN></SPAN><SPAN style="mso-ansi-language: en-gb"
lang=EN-GB><FONT face="Times New Roman">The role of leadership and job design on
employee creativity in the service sector</FONT></SPAN></P>
<P
style="TEXT-INDENT: -18pt; MARGIN: 0cm 0cm 0pt 18pt; mso-list: l0 level1 lfo1"
class=MsoNormal align=justify><SPAN
style="FONT-FAMILY: ; mso-ansi-language: en-gb; mso-fareast-font-family: symbol; mso-bidi-font-family: symbol"
lang=EN-GB><SPAN style="mso-list: ignore"><FONT face=Symbol>·</FONT><SPAN
style="LINE-HEIGHT: normal; FONT-FAMILY: "><FONT style="FONT-SIZE: 7pt"
face="Times New Roman">
</FONT></SPAN></SPAN></SPAN><SPAN style="mso-ansi-language: en-gb"
lang=EN-GB><FONT face="Times New Roman">Human Resource Management practices and
enhancement of employee creativity</FONT></SPAN></P>
<P
style="TEXT-INDENT: -18pt; MARGIN: 0cm 0cm 0pt 18pt; mso-list: l0 level1 lfo1"
class=MsoNormal align=justify><SPAN
style="FONT-FAMILY: ; mso-ansi-language: en-gb; mso-fareast-font-family: symbol; mso-bidi-font-family: symbol"
lang=EN-GB><SPAN style="mso-list: ignore"><FONT face=Symbol>·</FONT><SPAN
style="LINE-HEIGHT: normal; FONT-FAMILY: "><FONT style="FONT-SIZE: 7pt"
face="Times New Roman">
</FONT></SPAN></SPAN></SPAN><SPAN style="mso-ansi-language: en-gb"
lang=EN-GB><FONT face="Times New Roman">Perceptions of organizational justice
and fairness and employee creativity</FONT></SPAN></P>
<P
style="TEXT-INDENT: -18pt; MARGIN: 0cm 0cm 0pt 18pt; mso-list: l0 level1 lfo1"
class=MsoNormal align=justify><SPAN
style="FONT-FAMILY: ; mso-ansi-language: en-gb; mso-fareast-font-family: symbol; mso-bidi-font-family: symbol"
lang=EN-GB><SPAN style="mso-list: ignore"><FONT face=Symbol>·</FONT><SPAN
style="LINE-HEIGHT: normal; FONT-FAMILY: "><FONT style="FONT-SIZE: 7pt"
face="Times New Roman">
</FONT></SPAN></SPAN></SPAN><SPAN style="mso-ansi-language: en-gb"
lang=EN-GB><FONT face="Times New Roman">Individual characteristics and employee
creativity</FONT></SPAN></P>
<P
style="TEXT-INDENT: -18pt; MARGIN: 0cm 0cm 0pt 18pt; mso-list: l0 level1 lfo1"
class=MsoNormal align=justify><SPAN
style="FONT-FAMILY: ; mso-ansi-language: en-gb; mso-fareast-font-family: symbol; mso-bidi-font-family: symbol"
lang=EN-GB><SPAN style="mso-list: ignore"><FONT face=Symbol>·</FONT><SPAN
style="LINE-HEIGHT: normal; FONT-FAMILY: "><FONT style="FONT-SIZE: 7pt"
face="Times New Roman">
</FONT></SPAN></SPAN></SPAN><SPAN style="mso-ansi-language: en-gb"
lang=EN-GB><FONT face="Times New Roman">Employee diversity, immigration,
creativity and innovation in services</FONT></SPAN></P>
<P
style="TEXT-INDENT: -18pt; MARGIN: 0cm 0cm 0pt 18pt; mso-list: l0 level1 lfo1"
class=MsoNormal align=justify><SPAN
style="FONT-FAMILY: ; mso-ansi-language: en-gb; mso-fareast-font-family: symbol; mso-bidi-font-family: symbol"
lang=EN-GB><SPAN style="mso-list: ignore"><FONT face=Symbol>·</FONT><SPAN
style="LINE-HEIGHT: normal; FONT-FAMILY: "><FONT style="FONT-SIZE: 7pt"
face="Times New Roman">
</FONT></SPAN></SPAN></SPAN><SPAN style="mso-ansi-language: en-gb"
lang=EN-GB><FONT face="Times New Roman">New technologies, creativity and
innovation in services</FONT></SPAN></P>
<P
style="TEXT-INDENT: -18pt; MARGIN: 0cm 0cm 0pt 18pt; mso-list: l0 level1 lfo1"
class=MsoNormal align=justify><SPAN
style="FONT-FAMILY: ; mso-ansi-language: en-gb; mso-fareast-font-family: symbol; mso-bidi-font-family: symbol"
lang=EN-GB><SPAN style="mso-list: ignore"><FONT face=Symbol>·</FONT><SPAN
style="LINE-HEIGHT: normal; FONT-FAMILY: "><FONT style="FONT-SIZE: 7pt"
face="Times New Roman">
</FONT></SPAN></SPAN></SPAN><SPAN style="mso-ansi-language: en-gb"
lang=EN-GB><FONT face="Times New Roman">New technologies, knowledge transfer,
innovation and creativity in services </FONT></SPAN></P>
<P
style="TEXT-INDENT: -18pt; MARGIN: 0cm 0cm 0pt 18pt; mso-list: l0 level1 lfo1"
class=MsoNormal align=justify><SPAN
style="FONT-FAMILY: ; mso-ansi-language: en-gb; mso-fareast-font-family: symbol; mso-bidi-font-family: symbol"
lang=EN-GB><SPAN style="mso-list: ignore"><FONT face=Symbol>·</FONT><SPAN
style="LINE-HEIGHT: normal; FONT-FAMILY: "><FONT style="FONT-SIZE: 7pt"
face="Times New Roman">
</FONT></SPAN></SPAN></SPAN><SPAN style="mso-ansi-language: en-gb"
lang=EN-GB><FONT face="Times New Roman">Knowledge management, innovation and
creativity in services </FONT></SPAN></P>
<P
style="TEXT-INDENT: -18pt; MARGIN: 0cm 0cm 0pt 18pt; mso-list: l0 level1 lfo1"
class=MsoNormal align=justify><SPAN
style="FONT-FAMILY: ; mso-ansi-language: en-gb; mso-fareast-font-family: symbol; mso-bidi-font-family: symbol"
lang=EN-GB><SPAN style="mso-list: ignore"><FONT face=Symbol>·</FONT><SPAN
style="LINE-HEIGHT: normal; FONT-FAMILY: "><FONT style="FONT-SIZE: 7pt"
face="Times New Roman">
</FONT></SPAN></SPAN></SPAN><SPAN style="mso-ansi-language: en-gb"
lang=EN-GB><FONT face="Times New Roman">Social media, web 2.0, creativity and
service innovation </FONT></SPAN></P>
<P
style="TEXT-INDENT: -18pt; MARGIN: 0cm 0cm 0pt 18pt; mso-list: l0 level1 lfo1"
class=MsoNormal align=justify><SPAN
style="FONT-FAMILY: ; mso-ansi-language: en-gb; mso-fareast-font-family: symbol; mso-bidi-font-family: symbol"
lang=EN-GB><SPAN style="mso-list: ignore"><FONT face=Symbol>·</FONT><SPAN
style="LINE-HEIGHT: normal; FONT-FAMILY: "><FONT style="FONT-SIZE: 7pt"
face="Times New Roman">
</FONT></SPAN></SPAN></SPAN><SPAN style="mso-ansi-language: en-gb"
lang=EN-GB><FONT face="Times New Roman">Customer co-creation, creativity and
innovation in services </FONT></SPAN></P>
<P style="MARGIN: 0cm 0cm 0pt; TEXT-AUTOSPACE: ; mso-layout-grid-align: none"
class=MsoNormal align=justify><SPAN style="mso-ansi-language: en-gb"
lang=EN-GB><FONT face="Times New Roman"></FONT></SPAN> </P>
<P style="LINE-HEIGHT: normal; MARGIN: 0cm 0cm 0pt" align=justify><B><SPAN
style="FONT-FAMILY: ; mso-ansi-language: en-gb" lang=EN-GB><FONT
face="Times New Roman">Guidelines for Authors</FONT></SPAN></B><SPAN
style="FONT-FAMILY: ; mso-ansi-language: en-gb" lang=EN-GB></SPAN></P>
<P style="LINE-HEIGHT: normal; MARGIN: 0cm 0cm 0pt" align=justify><FONT
face="Times New Roman"><SPAN
style="FONT-FAMILY: ; COLOR: ; mso-ansi-language: en-gb" lang=EN-GB>All
submissions must adhere to the format and style guidelines of the Service
Industries Journal.</SPAN><SPAN style="FONT-FAMILY: ; mso-ansi-language: en-gb"
lang=EN-GB> A guide for authors, sample copies and other relevant information
for submitting papers are available </SPAN><SPAN
style="FONT-FAMILY: ; mso-ansi-language: en-gb; mso-fareast-language: zh-tw"
lang=EN-GB>at: </SPAN></FONT></P>
<P style="LINE-HEIGHT: normal; MARGIN: 0cm 0cm 0pt" align=justify><SPAN
style="FONT-FAMILY: ; COLOR: ; mso-ansi-language: en-us" lang=EN-US><FONT
face="Times New Roman">http://www.tandfonline.com/action/authorSubmission?journalCode=fsij20&page=instructions</FONT></SPAN><SPAN
style="FONT-FAMILY: ; mso-ansi-language: en-us; mso-fareast-language: zh-tw"
lang=EN-US></SPAN></P>
<P style="LINE-HEIGHT: normal; MARGIN: 0cm 0cm 0pt" align=justify><SPAN
style="FONT-FAMILY: ; mso-ansi-language: en-gb; mso-bidi-font-weight: bold"
lang=EN-GB><FONT face="Times New Roman">All papers will be blind reviewed by at
least two anonymous referees. A three stage review process is planned, to allow
for the consideration, where appropriate, of revised papers. </FONT></SPAN></P>
<P style="MARGIN: 0cm 0cm 0pt; TEXT-AUTOSPACE: ; mso-layout-grid-align: none"
class=MsoNormal align=justify><SPAN style="mso-ansi-language: en-gb"
lang=EN-GB><FONT face="Times New Roman"></FONT></SPAN> </P>
<P style="MARGIN: 0cm 0cm 0pt; TEXT-AUTOSPACE: ; mso-layout-grid-align: none"
class=MsoNormal align=justify><SPAN style="mso-ansi-language: en-gb"
lang=EN-GB><FONT face="Times New Roman">Papers should be submitted online at
</FONT><A href="http://mc.manuscriptcentral.com/fsij"><FONT color=#0000ff
face="Times New Roman">http://mc.manuscriptcentral.com/fsij</FONT></A><FONT
face="Times New Roman">. </FONT></SPAN></P>
<P style="MARGIN: 0cm 0cm 0pt; TEXT-AUTOSPACE: ; mso-layout-grid-align: none"
class=MsoNormal align=justify><SPAN style="mso-ansi-language: en-gb"
lang=EN-GB><FONT face="Times New Roman">Please indicate that your paper
submission is for the special issue on <I
style="mso-bidi-font-style: normal"><SPAN style="COLOR: ">"Creativity and
Innovation"</SPAN></I><SPAN style="COLOR: "> when you submit your paper on the
online platform. </SPAN></FONT></SPAN></P>
<P style="MARGIN: 0cm 0cm 0pt; TEXT-AUTOSPACE: ; mso-layout-grid-align: none"
class=MsoNormal align=justify><SPAN
style="FONT-FAMILY: ; COLOR: ; mso-ansi-language: en-gb" lang=EN-GB><SPAN
style="mso-spacerun: yes"><FONT face=Tahoma><FONT
style="FONT-SIZE: 10pt"></FONT></FONT></SPAN></SPAN><SPAN
style="mso-ansi-language: en-gb" lang=EN-GB></SPAN> </P>
<P style="MARGIN: 0cm 0cm 0pt; TEXT-AUTOSPACE: ; mso-layout-grid-align: none"
class=MsoNormal align=justify><SPAN style="mso-ansi-language: en-gb"
lang=EN-GB><FONT face="Times New Roman">The editors of this special issue are
happy to answer any questions or discuss initial ideas for papers, and they can
be contacted directly by e-mail.</FONT></SPAN></P>
<P style="MARGIN: 0cm 0cm 0pt; TEXT-AUTOSPACE: ; mso-layout-grid-align: none"
class=MsoNormal align=justify><SPAN style="mso-ansi-language: en-gb"
lang=EN-GB><FONT face="Times New Roman"></FONT></SPAN> </P>
<P style="MARGIN: 0cm 0cm 0pt; BACKGROUND: white" class=MsoNormal><FONT
face="Times New Roman"><B><SPAN
style="mso-ansi-language: en-us; mso-fareast-language: zh-tw"
lang=EN-US>Important Date</SPAN></B><B><SPAN style="mso-ansi-language: en-us"
lang=EN-US>s</SPAN></B></FONT></P>
<P style="LINE-HEIGHT: 18pt; MARGIN: 0cm 0cm 0pt; BACKGROUND: white"
class=MsoNormal><FONT face="Times New Roman"><B
style="mso-bidi-font-weight: normal"><U><SPAN style="mso-ansi-language: en-us"
lang=EN-US>Date for submission for manuscript: 30 November
2012</SPAN></U></B><U><SPAN style="mso-ansi-language: en-us" lang=EN-US>
</SPAN></U></FONT></P>
<P style="LINE-HEIGHT: 18pt; MARGIN: 0cm 0cm 0pt; BACKGROUND: white"
class=MsoNormal><SPAN style="mso-ansi-language: en-us" lang=EN-US><FONT
face="Times New Roman">Date of publication of the Special Issue:
2013</FONT></SPAN></P>
<P style="MARGIN: 0cm 0cm 0pt; TEXT-AUTOSPACE: ; mso-layout-grid-align: none"
class=MsoNormal><B style="mso-bidi-font-weight: normal"><SPAN
style="mso-ansi-language: en-us" lang=EN-US><FONT
face="Times New Roman"></FONT></SPAN></B> </P>
<P style="MARGIN: 0cm 0cm 0pt; TEXT-AUTOSPACE: ; mso-layout-grid-align: none"
class=MsoNormal><B style="mso-bidi-font-weight: normal"><SPAN
style="mso-ansi-language: en-gb" lang=EN-GB><FONT
face="Times New Roman">References </FONT></SPAN></B></P>
<P style="TEXT-INDENT: 17.85pt; MARGIN: 0cm 0cm 0pt; tab-stops: 18.0pt"
class=MsoNormal align=justify><SPAN style="mso-ansi-language: en-gb"
lang=EN-GB><FONT face="Times New Roman"><FONT style="FONT-SIZE: 10pt">Agarwal,
S., Erramilli, M.K., & Dev, C.S. (2003). Market orientation and performance
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lang=IT></SPAN></I></P>
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lang=IT></SPAN></I></P>
<P style="TEXT-INDENT: 17.85pt; MARGIN: 0cm 0cm 0pt" class=MsoNormal
align=justify><SPAN style="mso-ansi-language: en-us" lang=EN-US><FONT
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<P style="TEXT-INDENT: 17.85pt; MARGIN: 0cm 0cm 0pt; tab-stops: 18.0pt"
class=MsoNormal align=justify><SPAN style="mso-ansi-language: en-gb"
lang=EN-GB><FONT face="Times New Roman"><FONT style="FONT-SIZE: 10pt">Mumford,
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lang=IT></SPAN></I></P>
<P style="TEXT-INDENT: 17.85pt; MARGIN: 0cm 0cm 0pt" class=MsoNormal
align=justify><SPAN style="mso-ansi-language: en-gb" lang=EN-GB><FONT
face="Times New Roman"><FONT style="FONT-SIZE: 10pt">Pitta, D. A. and Fowler, D.
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<P style="TEXT-INDENT: 17.85pt; MARGIN: 0cm 0cm 0pt; tab-stops: 18.0pt"
class=MsoNormal align=justify><SPAN style="mso-ansi-language: en-gb"
lang=EN-GB><FONT face="Times New Roman"><FONT style="FONT-SIZE: 10pt">Shalley,
C.E., Zhou, J., & Oldham, G.R. (2004). The effects of personal and
contextual characteristics on creativity: Where should we go from here? <I
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<P style="TEXT-INDENT: 17.85pt; MARGIN: 0cm 0cm 0pt" class=MsoNormal
align=justify><FONT face="Times New Roman"><SPAN
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style="FONT-SIZE: 10pt">Sigala, M. & Chalkiti, K. (2012).
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style="mso-ansi-language: en-us" lang=EN-US>Knowledge management and web 2.0:
preliminary findings from the Greek tourism industry. </SPAN><SPAN
style="mso-ansi-language: en-gb" lang=EN-GB>In </SPAN><SPAN
style="mso-ansi-language: en-us; mso-bidi-font-weight: bold" lang=EN-US>Sigala,
M., Christou, E. & Gretzel, U. (Eds.) </SPAN><I
style="mso-bidi-font-style: normal"><SPAN style="mso-ansi-language: en-us"
lang=EN-US>Web 2.0 in Travel, Tourism and Hospitality: theory, practice and
cases</SPAN></I></FONT><SPAN style="mso-ansi-language: en-us" lang=EN-US><FONT
style="FONT-SIZE: 10pt">. Ashgate Publishers</FONT></SPAN></FONT></P>
<P style="TEXT-INDENT: 17.85pt; MARGIN: 0cm 0cm 0pt" class=MsoNormal
align=justify><FONT face="Times New Roman"><SPAN
style="mso-ansi-language: en-gb" lang=EN-GB><FONT
style="FONT-SIZE: 10pt">Sigala, M. (2012). Web 2.0 and customer involvement in
New Service Development: a framework, cases and implications in tourism. In
</FONT></SPAN><FONT style="FONT-SIZE: 10pt"><SPAN
style="mso-ansi-language: en-us; mso-bidi-font-weight: bold" lang=EN-US>Sigala,
M., Christou, E. & Gretzel, U. (Eds.) </SPAN><I
style="mso-bidi-font-style: normal"><SPAN style="mso-ansi-language: en-us"
lang=EN-US>Web 2.0 in Travel, Tourism and Hospitality: theory, practice and
cases</SPAN></I></FONT><SPAN style="mso-ansi-language: en-us" lang=EN-US><FONT
style="FONT-SIZE: 10pt">. Ashgate Publishers</FONT></SPAN></FONT><SPAN
style="mso-ansi-language: en-us; mso-bidi-font-family: arial"
lang=EN-US></SPAN></P>
<P style="TEXT-INDENT: 17.85pt; MARGIN: 0cm 0cm 0pt; tab-stops: 18.0pt"
class=MsoNormal align=justify><FONT face="Times New Roman"><SPAN
style="mso-ansi-language: en-us" lang=EN-US><FONT
style="FONT-SIZE: 10pt">Sigala, M. (in press). Social networks and customer
involvement in New Service Development (NSD): the case of
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style="mso-bidi-font-style: normal"><SPAN style="mso-ansi-language: it"
lang=IT><FONT style="FONT-SIZE: 10pt">International Journal of Contemporary
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lang=IT></SPAN></I></P>
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style="mso-ansi-language: it" lang=IT></SPAN></I></P>
<P style="TEXT-INDENT: 17.85pt; MARGIN: 0cm 0cm 0pt; tab-stops: 18.0pt"
class=MsoNormal align=justify><SPAN style="mso-ansi-language: en-us"
lang=EN-US><FONT face="Times New Roman"><FONT style="FONT-SIZE: 10pt">Tierney,
P., Farmer, S.M. & Green, G.B. (1999). An examination of leadership and
employee creativity: The relevance of traits and relationships. <I
style="mso-bidi-font-style: normal">Personnel Psychology</I>, 52,
591-620.</FONT></FONT></SPAN><I style="mso-bidi-font-style: normal"><SPAN
style="mso-ansi-language: it" lang=IT></SPAN></I></P>
<P style="TEXT-INDENT: 17.85pt; MARGIN: 0cm 0cm 0pt; tab-stops: 18.0pt"
class=MsoNormal align=justify><SPAN style="mso-ansi-language: en-gb"
lang=EN-GB><FONT face="Times New Roman"><FONT style="FONT-SIZE: 10pt">Zhang, X.
& Bartol, K.M. (2010). Linking empowering leadership and employee
creativity: The influence of psychological empowerment, intrinsic motivation and
creative process engagement. <I style="mso-bidi-font-style: normal">Academy of
Management Journal</I>, 53, 1, 107-128.</FONT></FONT></SPAN><SPAN
style="mso-ansi-language: en-us; mso-bidi-font-size: 11.0pt"
lang=EN-US></SPAN></P>
<P style="TEXT-INDENT: 17.85pt; MARGIN: 0cm 0cm 0pt; tab-stops: 18.0pt"
class=MsoNormal align=justify><SPAN
style="mso-ansi-language: en-us; mso-bidi-font-size: 11.0pt" lang=EN-US><FONT
face="Times New Roman"></FONT></SPAN> </P>
<DIV style="FONT-FAMILY: 'Calibri'; COLOR: #000000; FONT-SIZE: 12pt">
<DIV class=WordSection1>
<P style="LINE-HEIGHT: normal; MARGIN-BOTTOM: 0pt" class=MsoNormal><SPAN
style="FONT-FAMILY: 'Arial','sans-serif'; FONT-SIZE: 9pt; mso-ansi-language: en-us"
lang=EN-US>***********************************************************<o:p></o:p></SPAN></P>
<P style="LINE-HEIGHT: normal; MARGIN-BOTTOM: 0pt" class=MsoNormal><B
style="mso-bidi-font-weight: normal"><I
style="mso-bidi-font-style: normal"><SPAN
style="FONT-FAMILY: 'Arial','sans-serif'; FONT-SIZE: 10pt; mso-ansi-language: en-us"
lang=EN-US>Marianna <SPAN class=SpellE>Sigala</SPAN></SPAN></I></B><I
style="mso-bidi-font-style: normal"><SPAN
style="FONT-FAMILY: 'Arial','sans-serif'; FONT-SIZE: 9pt; mso-ansi-language: en-us"
lang=EN-US>,</SPAN></I><SPAN
style="FONT-FAMILY: 'Arial','sans-serif'; FONT-SIZE: 9pt; mso-ansi-language: en-us"
lang=EN-US> PhD<o:p></o:p></SPAN></P>
<P style="LINE-HEIGHT: normal; MARGIN-BOTTOM: 0pt" class=MsoNormal><SPAN
style="FONT-FAMILY: 'Arial','sans-serif'; FONT-SIZE: 9pt; mso-ansi-language: en-us"
lang=EN-US>Assistant Professor of Service Management in
Tourism<o:p></o:p></SPAN></P>
<P style="LINE-HEIGHT: normal; MARGIN-BOTTOM: 0pt" class=MsoNormal><SPAN
style="FONT-FAMILY: 'Arial','sans-serif'; FONT-SIZE: 9pt; mso-ansi-language: en-us"
lang=EN-US>The Business Administration Department<o:p></o:p></SPAN></P>
<P style="LINE-HEIGHT: normal; MARGIN-BOTTOM: 0pt" class=MsoNormal><SPAN
style="FONT-FAMILY: 'Arial','sans-serif'; FONT-SIZE: 9pt; mso-ansi-language: en-us"
lang=EN-US>University of the Aegean<o:p></o:p></SPAN></P>
<P style="LINE-HEIGHT: normal; MARGIN-BOTTOM: 0pt" class=MsoNormal><SPAN
class=SpellE><SPAN
style="FONT-FAMILY: 'Arial','sans-serif'; FONT-SIZE: 9pt; mso-ansi-language: en-us"
lang=EN-US>Michalon</SPAN></SPAN><SPAN
style="FONT-FAMILY: 'Arial','sans-serif'; FONT-SIZE: 9pt; mso-ansi-language: en-us"
lang=EN-US> 8, Chios, Greece, GR-82100<o:p></o:p></SPAN></P>
<P style="LINE-HEIGHT: normal; MARGIN-BOTTOM: 0pt" class=MsoNormal><SPAN
style="FONT-FAMILY: 'Arial','sans-serif'; FONT-SIZE: 9pt; mso-ansi-language: en-us"
lang=EN-US>Tel:<SPAN style="mso-spacerun: yes"> </SPAN>+30 22710 35160 --
Fax: +30 22710 35165<o:p></o:p></SPAN></P>
<P style="LINE-HEIGHT: normal; MARGIN-BOTTOM: 0pt" class=MsoNormal><SPAN
style="FONT-FAMILY: 'Arial','sans-serif'; FONT-SIZE: 9pt; mso-ansi-language: en-us"
lang=EN-US><o:p></o:p></SPAN> </P>
<P style="LINE-HEIGHT: normal; MARGIN-BOTTOM: 0pt" class=MsoNormal><SPAN
style="FONT-FAMILY: 'Arial','sans-serif'; FONT-SIZE: 9pt; mso-ansi-language: en-us"
lang=EN-US>Personal URL: </SPAN><SPAN lang=EL><A
href="http://www.ba.aegean.gr/index.php?option=com_content&view=article&id=851&Itemid=501"><SPAN
style="mso-ansi-language: en-gb"
lang=EN-GB>http://www.ba.aegean.gr/index.php?option=com_content&view=article&id=851&Itemid=501</SPAN></A></SPAN><SPAN
style="FONT-FAMILY: 'Arial','sans-serif'; FONT-SIZE: 9pt; mso-ansi-language: en-us"
lang=EN-US><o:p></o:p></SPAN></P>
<P style="LINE-HEIGHT: normal; MARGIN-BOTTOM: 0pt" class=MsoNormal><SPAN
class=GramE><SPAN
style="FONT-FAMILY: 'Arial','sans-serif'; FONT-SIZE: 9pt; mso-ansi-language: en-us"
lang=EN-US>e-mail</SPAN></SPAN><SPAN
style="FONT-FAMILY: 'Arial','sans-serif'; FONT-SIZE: 9pt; mso-ansi-language: en-us"
lang=EN-US>: m.sigala@aegean.gr<o:p></o:p></SPAN></P>
<P style="LINE-HEIGHT: normal; MARGIN-BOTTOM: 0pt" class=MsoNormal><SPAN
style="FONT-FAMILY: 'Arial','sans-serif'; FONT-SIZE: 9pt; mso-ansi-language: en-us"
lang=EN-US><o:p></o:p></SPAN> </P>
<P style="LINE-HEIGHT: normal; MARGIN-BOTTOM: 0pt" class=MsoNormal><SPAN
style="FONT-FAMILY: 'Arial','sans-serif'; FONT-SIZE: 9pt; mso-ansi-language: en-us"
lang=EN-US>Co-Editor of </SPAN><I style="mso-bidi-font-style: normal"><SPAN
style="FONT-FAMILY: 'Arial','sans-serif'; COLOR: black; FONT-SIZE: 9pt; mso-ansi-language: en-gb"><A
href="http://www.emeraldinsight.com/products/journals/journals.htm?id=msq"
target=_blank>Managing Service Quality</A></SPAN></I><SPAN
style="FONT-FAMILY: 'Arial','sans-serif'; FONT-SIZE: 9pt; mso-ansi-language: en-us"
lang=EN-US> (MSQ)<o:p></o:p></SPAN></P>
<P style="LINE-HEIGHT: normal; MARGIN-BOTTOM: 0pt" class=MsoNormal><SPAN
style="FONT-FAMILY: 'Arial','sans-serif'; FONT-SIZE: 9pt; mso-ansi-language: en-us"
lang=EN-US>Chair of the <I style="mso-bidi-font-style: normal"><A
href="http://www.chrie.org/membership/case-study-competition/index.aspx"
target=_blank>I-CHRIE Johnson & Wales Hospitality & Tourism Case Study
Competition & Publication Series</A><o:p></o:p></I></SPAN></P>
<P style="LINE-HEIGHT: normal; MARGIN-BOTTOM: 0pt" class=MsoNormal><SPAN
style="FONT-FAMILY: 'Arial','sans-serif'; FONT-SIZE: 9pt; mso-ansi-language: en-us"
lang=EN-US>Editor of the <I style="mso-bidi-font-style: normal"><A
href="http://www.chrie.org/membership/case-study-competition/index.aspx"
target=_blank>Journal of Hospitality & Tourism
Cases</A><o:p></o:p></I></SPAN></P>
<P style="LINE-HEIGHT: normal; MARGIN-BOTTOM: 0pt" class=MsoNormal><SPAN
style="FONT-FAMILY: 'Arial','sans-serif'; FONT-SIZE: 9pt; mso-ansi-language: en-us"
lang=EN-US>Regional Editor for Europe of the<I
style="mso-bidi-font-style: normal"> <A
href="http://www.emeraldinsight.com/products/journals/journals.htm?id=ijchm"
target=_blank>International Journal of Contemporary Hospitality
Management</A></I><o:p></o:p></SPAN></P>
<P style="LINE-HEIGHT: normal; MARGIN-BOTTOM: 0pt" class=MsoNormal><SPAN
style="FONT-FAMILY: 'Arial','sans-serif'; FONT-SIZE: 9pt; mso-ansi-language: en-us"
lang=EN-US>Books' Review Editor of </SPAN><I
style="mso-bidi-font-style: normal"><SPAN
style="FONT-FAMILY: 'Arial','sans-serif'; COLOR: black; FONT-SIZE: 9pt; mso-ansi-language: en-gb"><A
href="http://www.chios.aegean.gr/tourism/journal.htm" target=_blank><SPAN
class=SpellE>Tourismos</SPAN> Journal</A></SPAN></I><SPAN
style="FONT-FAMILY: 'Arial','sans-serif'; FONT-SIZE: 9pt; mso-ansi-language: en-us"
lang=EN-US><o:p></o:p></SPAN></P>
<P style="LINE-HEIGHT: normal; MARGIN-BOTTOM: 0pt" class=MsoNormal><SPAN
style="FONT-FAMILY: 'Arial','sans-serif'; COLOR: black; FONT-SIZE: 9pt; mso-ansi-language: en-gb">Co-Chair,
<I style="mso-bidi-font-style: normal"><A href="http://www.ahtmmc2012.gr/"
target=_blank>2nd AHTMM Conference 2012</A>,</I> Corfu <SPAN
class=GramE>island</SPAN>, Greece: 31 May - 3 June, 2012 <o:p></o:p></SPAN></P>
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