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<p class="MsoNoSpacing"><span style="mso-bidi-font-family:Calibri"
lang="EN-US">The
contents of the latest issue of:<o:p></o:p></span></p>
<p class="MsoNoSpacing"><b style="mso-bidi-font-weight:normal"><span
style="mso-bidi-font-family:Calibri" lang="EN-US">International
Journal of Service Science,
Management, Engineering, and Technology (IJSSMET)<o:p></o:p></span></b></p>
<p class="MsoNoSpacing"><span style="mso-bidi-font-family:Calibri"
lang="EN-US">Official
Publication of the Information Resources Management Association<o:p></o:p></span></p>
<p class="MsoNoSpacing"><span style="mso-bidi-font-family:Calibri"
lang="EN-US">Volume
3, Issue 3, July -September 2012<o:p></o:p></span></p>
<p class="MsoNoSpacing"><span style="mso-bidi-font-family:Calibri"
lang="EN-US">Published<span style="color:black">: Quarterly in
Print and Electronically<o:p></o:p></span></span></p>
<p class="MsoNoSpacing"><span style="mso-bidi-font-family:Calibri;
color:black" lang="EN-US">ISSN: </span><span
style="mso-bidi-font-family:Calibri" lang="EN-US">1947-959X
<span style="color:black">EISSN: 1947-9603<o:p></o:p></span></span></p>
<p class="MsoNoSpacing"><span style="mso-bidi-font-family:Calibri;
color:black" lang="EN-US">Published by IGI</span><span
style="mso-bidi-font-family:
Calibri" lang="EN-US"> Publishing, Hershey-New York, USA<o:p></o:p></span></p>
<p class="MsoNoSpacing"><span style="mso-bidi-font-family:Calibri"
lang="EN-US"><a href="http://www.igi-global.com/ijssmet">www.igi-global.com/ijssmet</a><o:p></o:p></span></p>
<p class="MsoNoSpacing"><span style="mso-bidi-font-family:Calibri"
lang="EN-US"><o:p> </o:p></span></p>
<p class="MsoNoSpacing"><span style="mso-bidi-font-family:Calibri"
lang="EN-US">Editor-in-Chief:
Miguel-Angel Sicilia, University of Alcalá, Spain<o:p></o:p></span></p>
<p class="MsoNoSpacing"><span style="mso-bidi-font-family:Calibri"
lang="EN-US"><o:p> </o:p></span></p>
<p class="MsoNoSpacing"><b style="mso-bidi-font-weight:normal"><span
style="mso-bidi-font-family:Calibri" lang="EN-US">Guest
Editorial Preface<o:p></o:p></span></b></p>
<p class="MsoNoSpacing"><span style="mso-bidi-font-family:Calibri"
lang="EN-US"><o:p> </o:p></span></p>
<p class="MsoNoSpacing"><span style="mso-bidi-font-family:Calibri"
lang="EN-US">Special
Issue on the Advances in Service Research<o:p></o:p></span></p>
<p class="MsoNoSpacing"><span style="mso-bidi-font-family:Calibri"
lang="EN-US"><o:p> </o:p></span></p>
<p class="MsoNoSpacing"><span style="mso-bidi-font-family:Calibri"
lang="EN-US">Peter
Géczy, National Institute of Advanced Industrial Science and
Technology (AIST),
Japan<o:p></o:p></span></p>
<p class="MsoNoSpacing"><span style="mso-bidi-font-family:Calibri"
lang="EN-US"><o:p></o:p></span></p>
<p class="MsoNoSpacing"><span style="mso-bidi-font-family:Calibri"
lang="EN-US">To
view a copy of the preface, please click the following link.<o:p></o:p></span></p>
<p class="MsoNoSpacing"><span lang="EN-US"><a
href="http://www.igi-global.com/Files/Ancillary/25f3a866-467b-483d-8e4e-5e3253e8f6ce_1947-959X_3_3_Preface.pdf">http://www.igi-global.com/Files/Ancillary/25f3a866-467b-483d-8e4e-5e3253e8f6ce_1947-959X_3_3_Preface.pdf</a><o:p></o:p></span></p>
<p class="MsoNoSpacing"><span style="mso-bidi-font-family:Calibri"
lang="EN-US"><o:p> </o:p></span></p>
<p class="MsoNoSpacing"><b style="mso-bidi-font-weight:normal"><span
style="mso-bidi-font-family:Calibri" lang="EN-US">PAPER ONE<o:p></o:p></span></b></p>
<p class="MsoNoSpacing"><span style="mso-bidi-font-family:Calibri"
lang="EN-US"><o:p> </o:p></span></p>
<p class="MsoNoSpacing"><strong><span style="font-family:Calibri;
mso-bidi-font-family:Arial;color:#333333;background:white;font-weight:normal;
mso-bidi-font-weight:bold" lang="EN-US">Interaction-Based
Foundation of Services</span></strong><span
class="apple-converted-space"><span
style="mso-bidi-font-family:Arial;
color:#333333;background:white" lang="EN-US"> </span></span><span
style="mso-bidi-font-family:Calibri" lang="EN-US"><o:p></o:p></span></p>
<p class="MsoNoSpacing"><span style="mso-bidi-font-family:Calibri;
color:#333333;background:white" lang="EN-US"><o:p> </o:p></span></p>
<p class="MsoNoSpacing"><span style="mso-bidi-font-family:Arial;
color:#333333;background:white" lang="EN-US">Peter Géczy
(National Institute of Advanced
Industrial Science and Technology (AIST), Japan), Noriaki Izumi
(National
Institute of Advanced Industrial Science and Technology (AIST),
Japan), Kôiti
Hasida (National Institute of Advanced Industrial Science and
Technology
(AIST), Japan), Koichiro Eto (National Institute of Advanced
Industrial Science
and Technology (AIST), Japan), and Akira Mori (National
Institute of Advanced
Industrial Science and Technology (AIST), Japan)<o:p></o:p></span></p>
<p class="MsoNoSpacing"><span style="mso-bidi-font-family:Calibri"
lang="EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"
style="margin-bottom:6.8pt;line-height:normal;background:
white"><span style="mso-fareast-font-family:"Times New
Roman";
mso-bidi-font-family:Arial;color:#333333;background:white"
lang="EN-US">Services are central
parts of developed economies. They are growing in numbers,
varieties and
complexities. Continuous expansion of service economic
activities and their
rich diversity have been posing challenges for researchers and
academics in
developing comprehensive foundations and conceptual frameworks.
The gap between
spectrum of services and viable elucidation methods has been
increasing. The
authors attempt to bridge the gap by presenting a suitable
foundation for
studying service economic activities. The novel foundation
originates from a
higher-order interaction-based perspective on services. This
perspective
enables encompassment of a broad range of service economic
activities. It also
allows micro and macro observations. The introduced foundation
and framework
permits study of services in a formalized and rigorous manner.
Formal
descriptions of services are beneficial for computer-based
modeling and
simulations. The description and modeling framework is
sufficiently flexible
and expandable. Expandability of the framework allows for
inclusion of novel
and emerging services. Flexibility is beneficial for providing a
desired
examination depth. The presented foundation and framework for
elucidation of
service economic activities is a potent instrument for advancing
service studies.<o:p></o:p></span></p>
<p class="MsoNoSpacing"><span style="mso-bidi-font-family:Calibri"
lang="EN-US"><o:p> </o:p></span></p>
<p class="MsoNoSpacing"><span style="mso-bidi-font-family:Calibri"
lang="EN-US">To
obtain a copy of the entire article, click on the link below.<o:p></o:p></span></p>
<p class="MsoNoSpacing"><span lang="EN-US"><a
href="http://www.igi-global.com/article/interaction-based-foundation-services/71941">http://www.igi-global.com/article/interaction-based-foundation-services/71941</a><o:p></o:p></span></p>
<p class="MsoNoSpacing"><span style="mso-bidi-font-family:Calibri"
lang="EN-US"><o:p> </o:p></span></p>
<p class="MsoNoSpacing"><span style="mso-bidi-font-family:Calibri"
lang="EN-US">To
read a PDF sample of this article, click on the link below.<o:p></o:p></span></p>
<p class="MsoNoSpacing"><span style="mso-bidi-font-family:Calibri"
lang="EN-US"><a
href="http://www.igi-global.com/viewtitlesample.aspx?id=71941&ptid=59499&t=Interaction-Based%20Foundation%20of%20Services">http://www.igi-global.com/viewtitlesample.aspx?id=71941&ptid=59499&t=Interaction-Based%20Foundation%20of%20Services</a><o:p></o:p></span></p>
<p class="MsoNoSpacing"><span style="mso-bidi-font-family:Calibri"
lang="EN-US"><o:p> </o:p></span></p>
<p class="MsoNoSpacing"><b style="mso-bidi-font-weight:normal"><span
style="mso-bidi-font-family:Calibri" lang="EN-US">PAPER TWO<o:p></o:p></span></b></p>
<p class="MsoNoSpacing"><strong><span style="font-family:Calibri;
mso-bidi-font-family:Calibri;color:#333333;background:white;font-weight:normal;
mso-bidi-font-weight:bold" lang="EN-US"><o:p> </o:p></span></strong></p>
<p class="MsoNoSpacing"><strong><span style="font-family:Calibri;
mso-bidi-font-family:Arial;color:#333333;background:white;font-weight:normal;
mso-bidi-font-weight:bold" lang="EN-US">Toward a Service
(Eco)Systems Perspective on Value
Creation<o:p></o:p></span></strong></p>
<p class="MsoNoSpacing"><span style="mso-bidi-font-family:Calibri;
color:#333333;background:white" lang="EN-US"><o:p> </o:p></span></p>
<p class="MsoNoSpacing"><span style="mso-bidi-font-family:Arial;
color:#333333;background:white" lang="EN-US">Heiko Wieland
(University of Hawaii, USA),
Francesco Polese (University of Cassino, Italy), Stephen L.
Vargo (University
of Hawaii, USA), and Robert F. Lusch (University of Arizona,
USA)<o:p></o:p></span></p>
<p class="MsoNoSpacing"><span style="mso-bidi-font-family:Calibri"
lang="EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"
style="margin-bottom:6.8pt;line-height:normal;background:
white"><span style="mso-fareast-font-family:"Times New
Roman";
mso-bidi-font-family:Arial;color:#333333;background:white"
lang="EN-US">This article
discusses how the core concepts of service-dominant
logic—service-for-service
exchange, value co-creation, value propositions, resource
integration, and
highly collaborative relationships—point to a generic actor
conceptualization
in which all actors engaged in exchange (e.g., firms, customers,
etc.) are
viewed as service providing, value-creating enterprises. In
other words, all
social and economic actors are essentially doing the same thing:
creating value
for themselves and others through reciprocal resource
integration and service
provision. The authors suggest that this generic actor-to-actor
(A2A)
orientation, in turn, points toward the dynamic and systemic
nature of social
and economic exchange. To account for the complexity,
indeterminacy, and
viability of these dynamic systems, they highlight the
importance of general
systems theory, complexity theory, and the viable systems
approach and propose
that cross-disciplinary scholarly efforts are necessary in order
to develop
models and frameworks that can simplify the complexity of social
and economic
exchange in meaningful ways and ultimately inform practice and
public policy.<o:p></o:p></span></p>
<p class="MsoNoSpacing"><span style="mso-bidi-font-family:Calibri"
lang="EN-US"><o:p> </o:p></span></p>
<p class="MsoNoSpacing"><span style="mso-bidi-font-family:Calibri"
lang="EN-US">To
obtain a copy of the entire article, click on the link below.<o:p></o:p></span></p>
<p class="MsoNoSpacing"><span lang="EN-US"><a
href="http://www.igi-global.com/article/toward-service-ecosystems-perspective-value/71942">http://www.igi-global.com/article/toward-service-ecosystems-perspective-value/71942</a><o:p></o:p></span></p>
<p class="MsoNoSpacing"><span style="mso-bidi-font-family:Calibri"
lang="EN-US"><o:p> </o:p></span></p>
<p class="MsoNoSpacing"><span style="mso-bidi-font-family:Calibri"
lang="EN-US">To
read a PDF sample of this article, click on the link below.<o:p></o:p></span></p>
<p class="MsoNoSpacing"><span style="mso-bidi-font-family:Calibri"
lang="EN-US"><a
href="http://www.igi-global.com/viewtitlesample.aspx?id=71942&ptid=59499&t=Toward%20a%20Service%20%28Eco%29Systems%20Perspective%20on%20Value%20Creation">http://www.igi-global.com/viewtitlesample.aspx?id=71942&ptid=59499&t=Toward%20a%20Service%20(Eco)Systems%20Perspective%20on%20Value%20Creation</a><o:p></o:p></span></p>
<p class="MsoNoSpacing"><span style="mso-bidi-font-family:Calibri"
lang="EN-US"><o:p> </o:p></span></p>
<p class="MsoNoSpacing"><b style="mso-bidi-font-weight:normal"><span
style="mso-bidi-font-family:Calibri" lang="EN-US">PAPER THREE<o:p></o:p></span></b></p>
<p class="MsoNoSpacing"><span lang="EN-US"><br>
</span><span style="mso-bidi-font-family:Arial;color:#333333;
background:white;mso-bidi-font-weight:bold" lang="EN-US">Value,
Variety and Viability: New
Business Models for Co-Creation in Outcome-based Contracts</span><span
style="mso-bidi-font-family:Arial;color:#333333;background:white"
lang="EN-US"><o:p></o:p></span></p>
<p class="MsoNoSpacing"><span style="mso-bidi-font-family:Arial;
color:#333333;background:white" lang="EN-US"><o:p> </o:p></span></p>
<p class="MsoNoSpacing"><span style="mso-bidi-font-family:Arial;
color:#333333;background:white" lang="EN-US">Irene Ng
(University of Warwick, UK), and
Gerard Briscoe (University of Cambridge, UK)<o:p></o:p></span></p>
<p class="MsoNoSpacing"><b style="mso-bidi-font-weight:normal"><span
style="mso-bidi-font-family:Calibri" lang="EN-US"><o:p> </o:p></span></b></p>
<p class="MsoNoSpacing"><span style="mso-bidi-font-family:Calibri;
color:#333333;background:white" lang="EN-US">Linda Ryan (IT
Sligo, Ireland)<o:p></o:p></span></p>
<p class="MsoNoSpacing"><span style="mso-bidi-font-family:Calibri"
lang="EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"
style="margin-bottom:6.8pt;line-height:normal;background:
white"><span style="mso-fareast-font-family:"Times New
Roman";
mso-bidi-font-family:Arial;color:#333333;background:white"
lang="EN-US">The authors propose
that designing a manufacturer’s equipment-based service value
proposition in
outcome-based contracts is the design of a new business model
capable of
managing threats to the firm’s viability that can arise from the
contextual variety
of use that customers may subject the firm’s value propositions.
Furthermore,
manufacturers need to understand these emerging business models
as the
capability of managing both asset and service provision to
achieve use outcomes
with customers, including emotional outcomes such as customer
experience.
Service-Dominant logic proposes that all “goods are a
distribution mechanism
for service provision,” upon which they propose a value-centric
approach to
understanding the interactions between the asset and service
provision, and
suggest a viable systems approach towards reorganising the firm
to achieve such
a business model. Three case studies of B2B equipment-based
service systems
were analysed to understand customers’ co-creation activities in
achieving
outcomes, in which the authors found that the co-creation of
complex
multi-dimensional value could be delivered through the different
value
propositions of the firm catering to different aspects
(dimensions) of the
value to be co-created. The study provides a way for managers to
understand the
effectiveness (rather than efficiency) of firms in adopting
emerging business
models that design for value co-creation in what are ultimately
complex
socio-technical systems.<o:p></o:p></span></p>
<p class="MsoNoSpacing"><span style="mso-bidi-font-family:Calibri"
lang="EN-US"><o:p> </o:p></span></p>
<p class="MsoNoSpacing"><span style="mso-bidi-font-family:Calibri"
lang="EN-US">To
obtain a copy of the entire article, click on the link below.<o:p></o:p></span></p>
<p class="MsoNoSpacing"><span lang="EN-US"><a
href="http://www.igi-global.com/article/value-variety-viability/71943">http://www.igi-global.com/article/value-variety-viability/71943</a><o:p></o:p></span></p>
<p class="MsoNoSpacing"><span style="mso-bidi-font-family:Calibri"
lang="EN-US"><o:p> </o:p></span></p>
<p class="MsoNoSpacing"><span style="mso-bidi-font-family:Calibri"
lang="EN-US">To
read a PDF sample of this article, click on the link below.<o:p></o:p></span></p>
<p class="MsoNoSpacing"><span style="mso-bidi-font-family:Calibri"
lang="EN-US"><a
href="http://www.igi-global.com/viewtitlesample.aspx?id=71943&ptid=59499&t=Value,%20Variety%20and%20Viability:%20New%20Business%20Models%20for%20Co-Creation%20in%20Outcome-based%20Contracts">http://www.igi-global.com/viewtitlesample.aspx?id=71943&ptid=59499&t=Value,%20Variety%20and%20Viability:%20New%20Business%20Models%20for%20Co-Creation%20in%20Outcome-based%20Contracts</a><o:p></o:p></span></p>
<p class="MsoNoSpacing"><span style="mso-bidi-font-family:Calibri"
lang="EN-US"><o:p> </o:p></span></p>
<p class="MsoNoSpacing"><b style="mso-bidi-font-weight:normal"><span
style="mso-bidi-font-family:Calibri" lang="EN-US">PAPER FOUR<o:p></o:p></span></b></p>
<p class="MsoNoSpacing"><span lang="EN-US"><br>
</span><span style="mso-bidi-font-family:Arial;color:#333333;
background:white;mso-bidi-font-weight:bold" lang="EN-US">Business
Cost Budgets: A
Methodology to Incorporate Business Impact into Service Level
Agreements</span><strong><span
style="font-family:Calibri;mso-bidi-font-family:Calibri;color:#333333;
background:white" lang="EN-US"><o:p></o:p></span></strong></p>
<p class="MsoNoSpacing"><span style="mso-bidi-font-family:Calibri"
lang="EN-US"><o:p> </o:p></span></p>
<p class="MsoNoSpacing"><span style="mso-bidi-font-family:Arial;
color:#333333;background:white" lang="EN-US">Axel Kieninger
(Karlsruhe Institute of
Technology, Germany), Gerhard Satzger (Karlsruhe Institute of
Technology,
Germany), Detlef Straeten (IBM Deutschland GmbH, Germany), Björn
Schmitz
(Karlsruhe Institute of Technology, Germany), and Dian
Baltadzhiev (Karlsruhe
Institute of Technology, Germany)<o:p></o:p></span></p>
<p class="MsoNoSpacing"><span style="mso-bidi-font-family:Calibri"
lang="EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"
style="margin-bottom:7.5pt;line-height:normal;background:
white"><span style="mso-fareast-font-family:"Times New
Roman";
mso-bidi-font-family:Arial;color:#333333;background:white"
lang="EN-US">In this work the
authors address an IT service customer’s challenge of selecting
the
cost-optimal service level agreement among different options
offered by an
external provider. They model the customer’s optimization
problem at
distinctive levels of detail with regard to the description of
service quality
aspects. At each level of detail they explicitly consider the
potential
negative monetary impact of different service quality levels on
a customer’s
business process – reflected via the concept of “business cost.”
First, they
analyze which information a customer typically bases service
level agreement
decisions upon today and elaborate on the question which
additional information
a rational customer would need to take a well-founded decision.
Second, the
authors define a set of concepts that a customer should consider
when selecting
service level agreements. Third, the authors apply these
concepts to develop a
“business cost budget method” that enables a customer to compare
multiple
service level agreements and to select the cost-optimal solution
of its
optimization problem – assuming customer and provider to
collaborate.
Introducing this approach, they suggest that both parties
jointly define
“business cost budgets” as an additional kind of service
indicator describing
service quality’s adverse business impact instead of only
service quality.<o:p></o:p></span></p>
<p class="MsoNoSpacing"><span style="mso-bidi-font-family:Calibri"
lang="EN-US"><o:p> </o:p></span></p>
<p class="MsoNoSpacing"><span style="mso-bidi-font-family:Calibri"
lang="EN-US">To
obtain a copy of the entire article, click on the link below.<o:p></o:p></span></p>
<p class="MsoNoSpacing"><span lang="EN-US"><a
href="http://www.igi-global.com/article/business-cost-budgets/71944">http://www.igi-global.com/article/business-cost-budgets/71944</a><o:p></o:p></span></p>
<p class="MsoNoSpacing"><span style="mso-bidi-font-family:Calibri"
lang="EN-US"><o:p> </o:p></span></p>
<p class="MsoNoSpacing"><span style="mso-bidi-font-family:Calibri"
lang="EN-US">To
read a PDF sample of this article, click on the link below.<o:p></o:p></span></p>
<p class="MsoNoSpacing"><span style="mso-bidi-font-family:Calibri"
lang="EN-US"><a
href="http://www.igi-global.com/viewtitlesample.aspx?id=71944&ptid=59499&t=Business%20Cost%20Budgets:%20A%20Methodology%20to%20Incorporate%20Business%20Impact%20into%20Service%20Level%20Agreements">http://www.igi-global.com/viewtitlesample.aspx?id=71944&ptid=59499&t=Business%20Cost%20Budgets:%20A%20Methodology%20to%20Incorporate%20Business%20Impact%20into%20Service%20Level%20Agreements</a><o:p></o:p></span></p>
<p class="MsoNoSpacing"><span style="mso-bidi-font-family:Calibri"
lang="EN-US"><o:p> </o:p></span></p>
<p class="MsoNoSpacing"><b style="mso-bidi-font-weight:normal"><span
style="mso-bidi-font-family:Calibri" lang="EN-US">PAPER FIVE<o:p></o:p></span></b></p>
<p class="MsoNoSpacing"><span lang="EN-US"><br>
</span><span style="mso-bidi-font-family:Arial;color:#333333;
background:white;mso-bidi-font-weight:bold" lang="EN-US">The
Impact of Contract Type on
Service Provider Information Requirements</span><span
style="mso-bidi-font-family:Calibri" lang="EN-US"><o:p></o:p></span></p>
<p class="MsoNoSpacing"><span style="mso-bidi-font-family:Calibri"
lang="EN-US"><o:p> </o:p></span></p>
<p class="MsoNoSpacing"><span style="mso-bidi-font-family:Arial;
color:#333333;background:white" lang="EN-US">Rachel Cuthbert
(Institute for Manufacturing,
Cambridge University, UK), Duncan McFarlane (Institute for
Manufacturing,
Cambridge University, UK), and Andy Neely (Institute for
Manufacturing,
Cambridge University, UK)</span><span
style="mso-bidi-font-family:
Calibri" lang="EN-US"><o:p></o:p></span></p>
<p class="MsoNoSpacing"><span style="mso-bidi-font-family:Calibri"
lang="EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"
style="margin-bottom:6.8pt;line-height:normal;background:
white"><span style="mso-fareast-font-family:"Times New
Roman";
mso-bidi-font-family:Arial;color:#333333;background:white"
lang="EN-US">This paper is
concerned with the role of information in the servitization of
manufacturing
which has led to “the innovation of an organisation’s
capabilities and
processes as equipment manufacturers seek to offer services
around their
products” (Neely, 2009; Baines et al., 2009). This evolution has
resulted in an
information requirement (IR) shift as companies move from
discrete provision of
equipment and spare parts to long-term service contracts
guaranteeing prescribed
performance levels. Organisations providing such services depend
on a very high
level of availability and quality of information throughout the
service
life-cycle (Menor et al., 2002). This work focuses on whether,
for a proposed
contract based around complex equipment, the Information System
is capable of
providing information at an acceptable quality and requires the
IRs to be
examined in a formal manner. The authors apply a service
information framework
(Cuthbert et al., 2008; McFarlane & Cuthbert, 2012) to
methodically assess
IRs for different contract types to understand the information
gap between
them. Results from case examples indicate that this gap includes
information
required for the different contract types and a set of
contract-specific IRs.
Furthermore, the control, ownership and use of information
differs across
contract types as the boundary of operation and responsibility
changes.<o:p></o:p></span></p>
<p class="MsoNoSpacing"><span style="mso-bidi-font-family:Calibri"
lang="EN-US"><o:p> </o:p></span></p>
<p class="MsoNoSpacing"><span style="mso-bidi-font-family:Calibri"
lang="EN-US">To
obtain a copy of the entire article, click on the link below.<o:p></o:p></span></p>
<p class="MsoNoSpacing"><span lang="EN-US"><a
href="http://www.igi-global.com/article/impact-contract-type-service-provider/71945">http://www.igi-global.com/article/impact-contract-type-service-provider/71945</a><o:p></o:p></span></p>
<p class="MsoNoSpacing"><span style="mso-bidi-font-family:Calibri"
lang="EN-US"><o:p> </o:p></span></p>
<p class="MsoNoSpacing"><span style="mso-bidi-font-family:Calibri"
lang="EN-US">To
read a PDF sample of this article, click on the link below.<o:p></o:p></span></p>
<p class="MsoNoSpacing"><span style="mso-bidi-font-family:Calibri"
lang="EN-US"><a
href="http://www.igi-global.com/viewtitlesample.aspx?id=71945&ptid=59499&t=The%20Impact%20of%20Contract%20Type%20on%20Service%20Provider%20Information%20Requirements">http://www.igi-global.com/viewtitlesample.aspx?id=71945&ptid=59499&t=The%20Impact%20of%20Contract%20Type%20on%20Service%20Provider%20Information%20Requirements</a><o:p></o:p></span></p>
<p class="MsoNoSpacing"><b style="mso-bidi-font-weight:normal"><span
style="mso-bidi-font-family:Calibri" lang="EN-US"><o:p> </o:p></span></b></p>
<p class="MsoNoSpacing"><b style="mso-bidi-font-weight:normal"><span
style="mso-bidi-font-family:Calibri" lang="EN-US">PAPER SIX<o:p></o:p></span></b></p>
<p class="MsoNoSpacing"><strong><span style="font-family:Calibri;
mso-bidi-font-family:Arial;color:#333333;background:white;font-weight:normal;
mso-bidi-font-weight:bold" lang="EN-US"><o:p> </o:p></span></strong></p>
<p class="MsoNoSpacing"><strong><span style="font-family:Calibri;
mso-bidi-font-family:Arial;color:#333333;background:white;font-weight:normal;
mso-bidi-font-weight:bold" lang="EN-US">Open Service
Field-Point of Service: A Method to
Continuously Observe Tourist Behavior in Sightseeing Areas<o:p></o:p></span></strong></p>
<p class="MsoNoSpacing"><span style="mso-bidi-font-family:Arial;
color:#333333;background:white" lang="EN-US"><o:p> </o:p></span></p>
<p class="MsoNoSpacing"><span style="mso-bidi-font-family:Arial;
color:#333333;background:white" lang="EN-US">Yoshinobu Yamamoto
(National Institute of
Advanced Industrial Science and Technology (AIST), Japan)<o:p></o:p></span></p>
<p class="MsoNoSpacing"><span style="mso-bidi-font-family:Arial;
color:#333333;background:white" lang="EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"
style="margin-bottom:6.8pt;line-height:normal;background:
white"><span style="mso-fareast-font-family:"Times New
Roman";
mso-bidi-font-family:Arial;color:#333333;background:white"
lang="EN-US">For service quality
improvements in sightseeing areas, it is important to establish
an Optimum
Design Loop based upon the observation data rather than
experience and
intuition. Sightseeing areas provide services in terms of living
taste and
experiences for tourists. Therefore, basic data must be
collected in the form
of surveys to monitor tourists’ behaviors. However, a method to
obtain such
data quantitatively and continuously at a reasonable cost has
not yet been
established. In this paper, the author introduces Point of
Service system for
sightseeing areas for the given purpose. As an operative
example, they report a
field trial conducted at Kinosaki Hot Spring and demonstrate
empirically that
this method works effectively.<o:p></o:p></span></p>
<p class="MsoNoSpacing"><span style="mso-bidi-font-family:Calibri"
lang="EN-US">To
obtain a copy of the entire article, click on the link below.<o:p></o:p></span></p>
<p class="MsoNoSpacing"><span lang="EN-US"><a
href="http://www.igi-global.com/article/open-service-field-point-service/71946">http://www.igi-global.com/article/open-service-field-point-service/71946</a><o:p></o:p></span></p>
<p class="MsoNoSpacing"><span style="mso-bidi-font-family:Calibri"
lang="EN-US"><o:p> </o:p></span></p>
<p class="MsoNoSpacing"><span style="mso-bidi-font-family:Calibri"
lang="EN-US">To
read a PDF sample of this article, click on the link below.<o:p></o:p></span></p>
<p class="MsoNoSpacing"><span style="mso-bidi-font-family:Calibri"
lang="EN-US"><a
href="http://www.igi-global.com/viewtitlesample.aspx?id=71946&ptid=59499&t=Open%20Service%20Field-Point%20of%20Service:%20A%20Method%20to%20Continuously%20Observe%20Tourist%20Behavior%20in%20Sightseeing%20Areas">http://www.igi-global.com/viewtitlesample.aspx?id=71946&ptid=59499&t=Open%20Service%20Field-Point%20of%20Service:%20A%20Method%20to%20Continuously%20Observe%20Tourist%20Behavior%20in%20Sightseeing%20Areas</a><o:p></o:p></span></p>
<p class="MsoNoSpacing"><b style="mso-bidi-font-weight:normal"><span
style="mso-bidi-font-family:Calibri" lang="EN-US"><o:p> </o:p></span></b></p>
<p class="MsoNoSpacing"><b style="mso-bidi-font-weight:normal"><span
style="mso-bidi-font-family:Calibri" lang="EN-US">PAPER SEVEN<o:p></o:p></span></b></p>
<p class="MsoNoSpacing"><span lang="EN-US"><br>
</span><span style="mso-bidi-font-family:Arial;color:#333333;
background:white;mso-bidi-font-weight:bold" lang="EN-US">Typology
for Modular Service
Design: Review of Literature<o:p></o:p></span></p>
<p class="MsoNoSpacing"><span style="mso-bidi-font-family:Arial;
color:#333333;background:white" lang="EN-US"><o:p> </o:p></span></p>
<p class="MsoNoSpacing"><span style="mso-bidi-font-family:Arial;
color:#333333;background:white" lang="EN-US">Tuure Tuunanen
(University of Oulu, Finland),
Anu Bask (Academy of Finland, Aalto University School of
Business, Finland),
and Hilkka Merisalo-Rantanen (Aalto University School of
Business, Finland)<o:p></o:p></span></p>
<p class="MsoNoSpacing"><span style="mso-bidi-font-family:Arial;
color:#333333;background:white" lang="EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"
style="margin-bottom:6.8pt;line-height:normal;background:
white"><span style="mso-fareast-font-family:"Times New
Roman";
mso-bidi-font-family:Arial;color:#333333;background:white"
lang="EN-US">This paper presents
a typology for modular service design. The authors review
engineering,
manufacturing, and service research literature and develop three
key concepts
for service modularization: service module, service
architecture, and service
experience. Thereafter these key concepts are further decomposed
into detailed
constructs. Basing on the reviewed literature, they develop a
common typology
for modular services. The authors argue that their typology
provides a
foundation for the development of modular service design
methods. The authors
also expect that it is important to recognize how customers
perceive the
service. They propose that service experiences can be
characterized by value
creation, role perception, personalization, and task complexity
and by how the
customers experience the particular services.<o:p></o:p></span></p>
<p class="MsoNoSpacing"><span style="mso-bidi-font-family:Calibri"
lang="EN-US">To
obtain a copy of the entire article, click on the link below.<o:p></o:p></span></p>
<p class="MsoNoSpacing"><span lang="EN-US"><a
href="http://www.igi-global.com/article/typology-modular-service-design/71947">http://www.igi-global.com/article/typology-modular-service-design/71947</a><o:p></o:p></span></p>
<p class="MsoNoSpacing"><span style="mso-bidi-font-family:Calibri"
lang="EN-US"><o:p> </o:p></span></p>
<p class="MsoNoSpacing"><span style="mso-bidi-font-family:Calibri"
lang="EN-US">To
read a PDF sample of this article, click on the link below.<o:p></o:p></span></p>
<p class="MsoNoSpacing"><span style="mso-bidi-font-family:Calibri"
lang="EN-US"><a
href="http://www.igi-global.com/viewtitlesample.aspx?id=71947&ptid=59499&t=Typology%20for%20Modular%20Service%20Design:%20Review%20of%20Literature">http://www.igi-global.com/viewtitlesample.aspx?id=71947&ptid=59499&t=Typology%20for%20Modular%20Service%20Design:%20Review%20of%20Literature</a>
<b style="mso-bidi-font-weight:normal"><o:p></o:p></b></span></p>
<p class="MsoNoSpacing"><span style="mso-bidi-font-family:Calibri"
lang="EN-US"><o:p> </o:p></span></p>
<p class="MsoNoSpacing"><span style="mso-bidi-font-family:Calibri"
lang="EN-US">*****************************************************<o:p></o:p></span></p>
<p class="MsoNoSpacing"><span style="mso-bidi-font-family:Calibri"
lang="EN-US">For
full copies of the above articles, check for this issue of the <b
style="mso-bidi-font-weight:normal">International Journal of
Service Science,
Management, Engineering, and Technology (IJSSMET)</b><span
style="mso-bidi-font-weight:
bold"> </span>in your institution's library. This journal is
also included in
the IGI Global aggregated "<b
style="mso-bidi-font-weight:normal">InfoSci-Journals</b>"
database: <a
href="http://www.igi-global.com/EResources/InfoSciJournals.aspx">http://www.igi-global.com/EResources/InfoSciJournals.aspx</a>.
*****************************************************<b
style="mso-bidi-font-weight:
normal"><o:p></o:p></b></span></p>
<p class="MsoNoSpacing"><span style="mso-bidi-font-family:Calibri"
lang="EN-US"><o:p> </o:p></span></p>
<p class="MsoNoSpacing"><b style="mso-bidi-font-weight:normal"><span
style="mso-bidi-font-family:Calibri" lang="EN-US">CALL FOR
PAPERS<o:p></o:p></span></b></p>
<p class="MsoNoSpacing"><span style="mso-bidi-font-family:Calibri"
lang="EN-US"><o:p> </o:p></span></p>
<p class="MsoNoSpacing"><span style="mso-bidi-font-family:Calibri"
lang="EN-US">Mission
of IJSSMET:<o:p></o:p></span></p>
<p class="MsoNoSpacing"><span style="mso-bidi-font-family:Calibri"
lang="EN-US"><o:p> </o:p></span></p>
<p class="MsoNoSpacing"><span
style="mso-fareast-font-family:"Times New Roman";
mso-bidi-font-family:Calibri;color:black" lang="EN-US">The
primary objective of <b>International
Journal of Service Science, Management, Engineering, and
Technology (IJSSMET)</b> is
that of advancing the service sciences in their theoretical and
practical
aspects, serving as a vehicle for the development of service
science,
management and engineering (SSME) as a broad, multi-disciplinary
research area
including many disciplines as computer science, software
engineering,
operations research, management sciences, marketing, and
psychology, among
others. IJSSMET publishes original research papers, research
notes, reviews,
and cases on all aspects of service science, service management,
service
engineering and its supporting technology, along with papers
related to service
science education and professional aspects related to services.
Both
theoretical and practical papers are welcomed.<o:p></o:p></span></p>
<p class="MsoNoSpacing"><span
style="mso-fareast-font-family:"Times New Roman";
mso-bidi-font-family:Calibri;color:black" lang="EN-US"><o:p> </o:p></span></p>
<p class="MsoNoSpacing"><span
style="mso-fareast-font-family:"Times New Roman";
mso-bidi-font-family:Calibri;color:black" lang="EN-US">Coverage
of </span><span style="mso-bidi-font-family:Calibri"
lang="EN-US">IJSSMET</span><span
style="mso-fareast-font-family:"Times New
Roman";mso-bidi-font-family:Calibri;
color:black" lang="EN-US">:<o:p></o:p></span></p>
<p class="MsoNoSpacing"><span style="mso-bidi-font-family:Calibri"
lang="EN-US"><o:p> </o:p></span></p>
<p class="MsoNoSpacing"><span style="mso-bidi-font-family:Calibri"
lang="EN-US">Topics
of interest to the journal include, but are not limited to, the
following
areas:<o:p></o:p></span></p>
<p class="MsoNoSpacing"><span style="mso-bidi-font-family:Calibri"
lang="EN-US"><o:p> </o:p></span></p>
<p class="MsoNoSpacing"
style="margin-left:36.0pt;text-indent:-18.0pt;mso-list:
l0 level1 lfo1"><!--[if !supportLists]--><span
style="font-family:Symbol;
mso-fareast-font-family:Symbol;mso-bidi-font-family:Symbol"
lang="EN-US"><span style="mso-list:Ignore">·<span
style="font:7.0pt "Times New Roman"">
</span></span></span><!--[endif]--><span
style="mso-bidi-font-family:
Calibri" lang="EN-US">Applying service design principles<o:p></o:p></span></p>
<p class="MsoNoSpacing"
style="margin-left:36.0pt;text-indent:-18.0pt;mso-list:
l0 level1 lfo1"><!--[if !supportLists]--><span
style="font-family:Symbol;
mso-fareast-font-family:Symbol;mso-bidi-font-family:Symbol"
lang="EN-US"><span style="mso-list:Ignore">·<span
style="font:7.0pt "Times New Roman"">
</span></span></span><!--[endif]--><span
style="mso-bidi-font-family:
Calibri" lang="EN-US">Computational techniques applied to
service science<o:p></o:p></span></p>
<p class="MsoNoSpacing"
style="margin-left:36.0pt;text-indent:-18.0pt;mso-list:
l0 level1 lfo1"><!--[if !supportLists]--><span
style="font-family:Symbol;
mso-fareast-font-family:Symbol;mso-bidi-font-family:Symbol"
lang="EN-US"><span style="mso-list:Ignore">·<span
style="font:7.0pt "Times New Roman"">
</span></span></span><!--[endif]--><span
style="mso-bidi-font-family:
Calibri" lang="EN-US">Computational techniques for service
operations<o:p></o:p></span></p>
<p class="MsoNoSpacing"
style="margin-left:36.0pt;text-indent:-18.0pt;mso-list:
l0 level1 lfo1"><!--[if !supportLists]--><span
style="font-family:Symbol;
mso-fareast-font-family:Symbol;mso-bidi-font-family:Symbol"
lang="EN-US"><span style="mso-list:Ignore">·<span
style="font:7.0pt "Times New Roman"">
</span></span></span><!--[endif]--><span
style="mso-bidi-font-family:
Calibri" lang="EN-US">Economic aspects of the service sector<o:p></o:p></span></p>
<p class="MsoNoSpacing"
style="margin-left:36.0pt;text-indent:-18.0pt;mso-list:
l0 level1 lfo1"><!--[if !supportLists]--><span
style="font-family:Symbol;
mso-fareast-font-family:Symbol;mso-bidi-font-family:Symbol"
lang="EN-US"><span style="mso-list:Ignore">·<span
style="font:7.0pt "Times New Roman"">
</span></span></span><!--[endif]--><span
style="mso-bidi-font-family:
Calibri" lang="EN-US">Human capital management and labor markets
in services<o:p></o:p></span></p>
<p class="MsoNoSpacing"
style="margin-left:36.0pt;text-indent:-18.0pt;mso-list:
l0 level1 lfo1"><!--[if !supportLists]--><span
style="font-family:Symbol;
mso-fareast-font-family:Symbol;mso-bidi-font-family:Symbol"
lang="EN-US"><span style="mso-list:Ignore">·<span
style="font:7.0pt "Times New Roman"">
</span></span></span><!--[endif]--><span
style="mso-bidi-font-family:
Calibri" lang="EN-US">Intelligent systems and data mining in the
service industry<o:p></o:p></span></p>
<p class="MsoNoSpacing"
style="margin-left:36.0pt;text-indent:-18.0pt;mso-list:
l0 level1 lfo1"><!--[if !supportLists]--><span
style="font-family:Symbol;
mso-fareast-font-family:Symbol;mso-bidi-font-family:Symbol"
lang="EN-US"><span style="mso-list:Ignore">·<span
style="font:7.0pt "Times New Roman"">
</span></span></span><!--[endif]--><span
style="mso-bidi-font-family:
Calibri" lang="EN-US">Managing service delivery and operations<o:p></o:p></span></p>
<p class="MsoNoSpacing"
style="margin-left:36.0pt;text-indent:-18.0pt;mso-list:
l0 level1 lfo1"><!--[if !supportLists]--><span
style="font-family:Symbol;
mso-fareast-font-family:Symbol;mso-bidi-font-family:Symbol"
lang="EN-US"><span style="mso-list:Ignore">·<span
style="font:7.0pt "Times New Roman"">
</span></span></span><!--[endif]--><span
style="mso-bidi-font-family:
Calibri" lang="EN-US">Models of service systems, services as
complex systems<o:p></o:p></span></p>
<p class="MsoNoSpacing"
style="margin-left:36.0pt;text-indent:-18.0pt;mso-list:
l0 level1 lfo1"><!--[if !supportLists]--><span
style="font-family:Symbol;
mso-fareast-font-family:Symbol;mso-bidi-font-family:Symbol"
lang="EN-US"><span style="mso-list:Ignore">·<span
style="font:7.0pt "Times New Roman"">
</span></span></span><!--[endif]--><span
style="mso-bidi-font-family:
Calibri" lang="EN-US">Policy, privacy, security, and legal
issues regarding services<o:p></o:p></span></p>
<p class="MsoNoSpacing"
style="margin-left:36.0pt;text-indent:-18.0pt;mso-list:
l0 level1 lfo1"><!--[if !supportLists]--><span
style="font-family:Symbol;
mso-fareast-font-family:Symbol;mso-bidi-font-family:Symbol"
lang="EN-US"><span style="mso-list:Ignore">·<span
style="font:7.0pt "Times New Roman"">
</span></span></span><!--[endif]--><span
style="mso-bidi-font-family:
Calibri" lang="EN-US">Professional issues related to services<o:p></o:p></span></p>
<p class="MsoNoSpacing"
style="margin-left:36.0pt;text-indent:-18.0pt;mso-list:
l0 level1 lfo1"><!--[if !supportLists]--><span
style="font-family:Symbol;
mso-fareast-font-family:Symbol;mso-bidi-font-family:Symbol"
lang="EN-US"><span style="mso-list:Ignore">·<span
style="font:7.0pt "Times New Roman"">
</span></span></span><!--[endif]--><span
style="mso-bidi-font-family:
Calibri" lang="EN-US">Security and trust in services<o:p></o:p></span></p>
<p class="MsoNoSpacing"
style="margin-left:36.0pt;text-indent:-18.0pt;mso-list:
l0 level1 lfo1"><!--[if !supportLists]--><span
style="font-family:Symbol;
mso-fareast-font-family:Symbol;mso-bidi-font-family:Symbol"
lang="EN-US"><span style="mso-list:Ignore">·<span
style="font:7.0pt "Times New Roman"">
</span></span></span><!--[endif]--><span
style="mso-bidi-font-family:
Calibri" lang="EN-US">Service business models<o:p></o:p></span></p>
<p class="MsoNoSpacing"
style="margin-left:36.0pt;text-indent:-18.0pt;mso-list:
l0 level1 lfo1"><!--[if !supportLists]--><span
style="font-family:Symbol;
mso-fareast-font-family:Symbol;mso-bidi-font-family:Symbol"
lang="EN-US"><span style="mso-list:Ignore">·<span
style="font:7.0pt "Times New Roman"">
</span></span></span><!--[endif]--><span
style="mso-bidi-font-family:
Calibri" lang="EN-US">Service cases in application domains<o:p></o:p></span></p>
<p class="MsoNoSpacing"
style="margin-left:36.0pt;text-indent:-18.0pt;mso-list:
l0 level1 lfo1"><!--[if !supportLists]--><span
style="font-family:Symbol;
mso-fareast-font-family:Symbol;mso-bidi-font-family:Symbol"
lang="EN-US"><span style="mso-list:Ignore">·<span
style="font:7.0pt "Times New Roman"">
</span></span></span><!--[endif]--><span
style="mso-bidi-font-family:
Calibri" lang="EN-US">Service design and modeling<o:p></o:p></span></p>
<p class="MsoNoSpacing"
style="margin-left:36.0pt;text-indent:-18.0pt;mso-list:
l0 level1 lfo1"><!--[if !supportLists]--><span
style="font-family:Symbol;
mso-fareast-font-family:Symbol;mso-bidi-font-family:Symbol"
lang="EN-US"><span style="mso-list:Ignore">·<span
style="font:7.0pt "Times New Roman"">
</span></span></span><!--[endif]--><span
style="mso-bidi-font-family:
Calibri" lang="EN-US">Service innovation<o:p></o:p></span></p>
<p class="MsoNoSpacing"
style="margin-left:36.0pt;text-indent:-18.0pt;mso-list:
l0 level1 lfo1"><!--[if !supportLists]--><span
style="font-family:Symbol;
mso-fareast-font-family:Symbol;mso-bidi-font-family:Symbol"
lang="EN-US"><span style="mso-list:Ignore">·<span
style="font:7.0pt "Times New Roman"">
</span></span></span><!--[endif]--><span
style="mso-bidi-font-family:
Calibri" lang="EN-US">Service marketing<o:p></o:p></span></p>
<p class="MsoNoSpacing"
style="margin-left:36.0pt;text-indent:-18.0pt;mso-list:
l0 level1 lfo1"><!--[if !supportLists]--><span
style="font-family:Symbol;
mso-fareast-font-family:Symbol;mso-bidi-font-family:Symbol"
lang="EN-US"><span style="mso-list:Ignore">·<span
style="font:7.0pt "Times New Roman"">
</span></span></span><!--[endif]--><span
style="mso-bidi-font-family:
Calibri" lang="EN-US">Service oriented architecture and
technologies<o:p></o:p></span></p>
<p class="MsoNoSpacing"
style="margin-left:36.0pt;text-indent:-18.0pt;mso-list:
l0 level1 lfo1"><!--[if !supportLists]--><span
style="font-family:Symbol;
mso-fareast-font-family:Symbol;mso-bidi-font-family:Symbol"
lang="EN-US"><span style="mso-list:Ignore">·<span
style="font:7.0pt "Times New Roman"">
</span></span></span><!--[endif]--><span
style="mso-bidi-font-family:
Calibri" lang="EN-US">Service performance measurement and
analysis<o:p></o:p></span></p>
<p class="MsoNoSpacing"
style="margin-left:36.0pt;text-indent:-18.0pt;mso-list:
l0 level1 lfo1"><!--[if !supportLists]--><span
style="font-family:Symbol;
mso-fareast-font-family:Symbol;mso-bidi-font-family:Symbol"
lang="EN-US"><span style="mso-list:Ignore">·<span
style="font:7.0pt "Times New Roman"">
</span></span></span><!--[endif]--><span
style="mso-bidi-font-family:
Calibri" lang="EN-US">Service pricing<o:p></o:p></span></p>
<p class="MsoNoSpacing"
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l0 level1 lfo1"><!--[if !supportLists]--><span
style="font-family:Symbol;
mso-fareast-font-family:Symbol;mso-bidi-font-family:Symbol"
lang="EN-US"><span style="mso-list:Ignore">·<span
style="font:7.0pt "Times New Roman"">
</span></span></span><!--[endif]--><span
style="mso-bidi-font-family:
Calibri" lang="EN-US">Service project and process management<o:p></o:p></span></p>
<p class="MsoNoSpacing"
style="margin-left:36.0pt;text-indent:-18.0pt;mso-list:
l0 level1 lfo1"><!--[if !supportLists]--><span
style="font-family:Symbol;
mso-fareast-font-family:Symbol;mso-bidi-font-family:Symbol"
lang="EN-US"><span style="mso-list:Ignore">·<span
style="font:7.0pt "Times New Roman"">
</span></span></span><!--[endif]--><span
style="mso-bidi-font-family:
Calibri" lang="EN-US">Service quality measurement, benchmarking,
and management<o:p></o:p></span></p>
<p class="MsoNoSpacing"
style="margin-left:36.0pt;text-indent:-18.0pt;mso-list:
l0 level1 lfo1"><!--[if !supportLists]--><span
style="font-family:Symbol;
mso-fareast-font-family:Symbol;mso-bidi-font-family:Symbol"
lang="EN-US"><span style="mso-list:Ignore">·<span
style="font:7.0pt "Times New Roman"">
</span></span></span><!--[endif]--><span
style="mso-bidi-font-family:
Calibri" lang="EN-US">Service risk management<o:p></o:p></span></p>
<p class="MsoNoSpacing"
style="margin-left:36.0pt;text-indent:-18.0pt;mso-list:
l0 level1 lfo1"><!--[if !supportLists]--><span
style="font-family:Symbol;
mso-fareast-font-family:Symbol;mso-bidi-font-family:Symbol"
lang="EN-US"><span style="mso-list:Ignore">·<span
style="font:7.0pt "Times New Roman"">
</span></span></span><!--[endif]--><span
style="mso-bidi-font-family:
Calibri" lang="EN-US">Service science education issues<o:p></o:p></span></p>
<p class="MsoNoSpacing"
style="margin-left:36.0pt;text-indent:-18.0pt;mso-list:
l0 level1 lfo1"><!--[if !supportLists]--><span
style="font-family:Symbol;
mso-fareast-font-family:Symbol;mso-bidi-font-family:Symbol"
lang="EN-US"><span style="mso-list:Ignore">·<span
style="font:7.0pt "Times New Roman"">
</span></span></span><!--[endif]--><span
style="mso-bidi-font-family:
Calibri" lang="EN-US">Service supply and value chain management<o:p></o:p></span></p>
<p class="MsoNoSpacing"
style="margin-left:36.0pt;text-indent:-18.0pt;mso-list:
l0 level1 lfo1"><!--[if !supportLists]--><span
style="font-family:Symbol;
mso-fareast-font-family:Symbol;mso-bidi-font-family:Symbol"
lang="EN-US"><span style="mso-list:Ignore">·<span
style="font:7.0pt "Times New Roman"">
</span></span></span><!--[endif]--><span
style="mso-bidi-font-family:
Calibri" lang="EN-US">Simulation in service science<o:p></o:p></span></p>
<p class="MsoNoSpacing"
style="margin-left:36.0pt;text-indent:-18.0pt;mso-list:
l0 level1 lfo1"><!--[if !supportLists]--><span
style="font-family:Symbol;
mso-fareast-font-family:Symbol;mso-bidi-font-family:Symbol"
lang="EN-US"><span style="mso-list:Ignore">·<span
style="font:7.0pt "Times New Roman"">
</span></span></span><!--[endif]--><span
style="mso-bidi-font-family:
Calibri" lang="EN-US">Strategic management of services<o:p></o:p></span></p>
<p class="MsoNoSpacing"
style="margin-left:36.0pt;text-indent:-18.0pt;mso-list:
l0 level1 lfo1"><!--[if !supportLists]--><span
style="font-family:Symbol;
mso-fareast-font-family:Symbol;mso-bidi-font-family:Symbol"
lang="EN-US"><span style="mso-list:Ignore">·<span
style="font:7.0pt "Times New Roman"">
</span></span></span><!--[endif]--><span
style="mso-bidi-font-family:
Calibri" lang="EN-US">Theoretical and conceptual foundations of
service science <o:p></o:p></span></p>
<p class="MsoNoSpacing"><span style="mso-bidi-font-family:Calibri"
lang="EN-US"><o:p> </o:p></span></p>
<p class="MsoNoSpacing"><span style="mso-bidi-font-family:Calibri"
lang="EN-US">Interested
authors should consult the journal's manuscript submission
guidelines <a href="http://www.igi-global.com/ijssmet">www.igi-global.com/ijssmet</a>.<o:p></o:p></span></p>
<p class="MsoNoSpacing"><span style="mso-bidi-font-family:Calibri"
lang="EN-US"><o:p> </o:p></span></p>
<p class="MsoNoSpacing"><span style="mso-bidi-font-family:Calibri"
lang="EN-US">All
inquiries and submissions should be sent to:<o:p></o:p></span></p>
<p class="MsoNoSpacing"><span style="mso-bidi-font-family:Calibri"
lang="EN-US">Editor-in-Chief:
Miguel-Angel Sicilia at <a href="mailto:%20msicilia@uah.es">msicilia@uah.es</a><o:p></o:p></span></p>
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@font-face
{font-family:"Courier New";
panose-1:2 7 3 9 2 2 5 2 4 4;
mso-font-charset:0;
mso-generic-font-family:auto;
mso-font-pitch:variable;
mso-font-signature:-536859905 -1073711037 9 0 511 0;}
@font-face
{font-family:Wingdings;
panose-1:5 0 0 0 0 0 0 0 0 0;
mso-font-charset:2;
mso-generic-font-family:auto;
mso-font-pitch:variable;
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@font-face
{font-family:Wingdings;
panose-1:5 0 0 0 0 0 0 0 0 0;
mso-font-charset:2;
mso-generic-font-family:auto;
mso-font-pitch:variable;
mso-font-signature:0 268435456 0 0 -2147483648 0;}
@font-face
{font-family:Calibri;
panose-1:2 15 5 2 2 2 4 3 2 4;
mso-font-charset:0;
mso-generic-font-family:auto;
mso-font-pitch:variable;
mso-font-signature:-520092929 1073786111 9 0 415 0;}
/* Style Definitions */
p.MsoNormal, li.MsoNormal, div.MsoNormal
{mso-style-unhide:no;
mso-style-qformat:yes;
mso-style-parent:"";
margin-top:0cm;
margin-right:0cm;
margin-bottom:10.0pt;
margin-left:0cm;
line-height:115%;
mso-pagination:widow-orphan;
font-size:11.0pt;
font-family:Calibri;
mso-fareast-font-family:Calibri;
mso-bidi-font-family:"Times New Roman";
mso-ansi-language:EN-US;
mso-fareast-language:EN-US;}
a:link, span.MsoHyperlink
{mso-style-priority:99;
color:blue;
text-decoration:underline;
text-underline:single;}
a:visited, span.MsoHyperlinkFollowed
{mso-style-noshow:yes;
mso-style-priority:99;
color:purple;
mso-themecolor:followedhyperlink;
text-decoration:underline;
text-underline:single;}
p.MsoNoSpacing, li.MsoNoSpacing, div.MsoNoSpacing
{mso-style-priority:1;
mso-style-unhide:no;
mso-style-qformat:yes;
mso-style-parent:"";
margin:0cm;
margin-bottom:.0001pt;
mso-pagination:widow-orphan;
font-size:11.0pt;
font-family:Calibri;
mso-fareast-font-family:Calibri;
mso-bidi-font-family:"Times New Roman";
mso-ansi-language:EN-US;
mso-fareast-language:EN-US;}
span.apple-converted-space
{mso-style-name:apple-converted-space;
mso-style-unhide:no;}
.MsoChpDefault
{mso-style-type:export-only;
mso-default-props:yes;
font-size:10.0pt;
mso-ansi-font-size:10.0pt;
mso-bidi-font-size:10.0pt;
font-family:Calibri;
mso-ascii-font-family:Calibri;
mso-fareast-font-family:Calibri;
mso-hansi-font-family:Calibri;}
@page WordSection1
{size:612.0pt 792.0pt;
margin:72.0pt 72.0pt 72.0pt 72.0pt;
mso-header-margin:36.0pt;
mso-footer-margin:36.0pt;
mso-paper-source:0;}
div.WordSection1
{page:WordSection1;}
/* List Definitions */
@list l0
{mso-list-id:1659842543;
mso-list-type:hybrid;
mso-list-template-ids:1119118482 67698689 67698691 67698693 67698689 67698691 67698693 67698689 67698691 67698693;}
@list l0:level1
{mso-level-number-format:bullet;
mso-level-text:;
mso-level-tab-stop:none;
mso-level-number-position:left;
text-indent:-18.0pt;
font-family:Symbol;}
@list l0:level2
{mso-level-number-format:bullet;
mso-level-text:o;
mso-level-tab-stop:none;
mso-level-number-position:left;
text-indent:-18.0pt;
font-family:"Courier New";}
@list l0:level3
{mso-level-number-format:bullet;
mso-level-text:;
mso-level-tab-stop:none;
mso-level-number-position:left;
text-indent:-18.0pt;
font-family:Wingdings;}
@list l0:level4
{mso-level-number-format:bullet;
mso-level-text:;
mso-level-tab-stop:none;
mso-level-number-position:left;
text-indent:-18.0pt;
font-family:Symbol;}
@list l0:level5
{mso-level-number-format:bullet;
mso-level-text:o;
mso-level-tab-stop:none;
mso-level-number-position:left;
text-indent:-18.0pt;
font-family:"Courier New";}
@list l0:level6
{mso-level-number-format:bullet;
mso-level-text:;
mso-level-tab-stop:none;
mso-level-number-position:left;
text-indent:-18.0pt;
font-family:Wingdings;}
@list l0:level7
{mso-level-number-format:bullet;
mso-level-text:;
mso-level-tab-stop:none;
mso-level-number-position:left;
text-indent:-18.0pt;
font-family:Symbol;}
@list l0:level8
{mso-level-number-format:bullet;
mso-level-text:o;
mso-level-tab-stop:none;
mso-level-number-position:left;
text-indent:-18.0pt;
font-family:"Courier New";}
@list l0:level9
{mso-level-number-format:bullet;
mso-level-text:;
mso-level-tab-stop:none;
mso-level-number-position:left;
text-indent:-18.0pt;
font-family:Wingdings;}
ol
{margin-bottom:0cm;}
ul
{margin-bottom:0cm;}
-->
</style><!--[if gte mso 10]>
<style>
/* Style Definitions */
table.MsoNormalTable
{mso-style-name:"Tabla normal";
mso-tstyle-rowband-size:0;
mso-tstyle-colband-size:0;
mso-style-noshow:yes;
mso-style-priority:99;
mso-style-parent:"";
mso-padding-alt:0cm 5.4pt 0cm 5.4pt;
mso-para-margin:0cm;
mso-para-margin-bottom:.0001pt;
mso-pagination:widow-orphan;
font-size:10.0pt;
font-family:Calibri;}
</style>
<![endif]--><!--StartFragment--><!--EndFragment-->
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