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</o:shapelayout></xml><![endif]--></head><body lang=KO link=blue vlink=purple><div class=WordSection1><p class=MsoNormal><span lang=EN-US>Call For Minitrack Proposals,</span></p><p class=MsoNormal><span lang=EN-US style='font-size:10.0pt;font-family:"맑은 고딕";color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-size:12.0pt'>We invite the submission of minitrack proposals to the Service Systems Track at the 19th Americas Conference on Information Systems (AMCIS 2013), which will be held on August 15-17, 2013 in Chicago. The AMCIS 2013 theme is Hyperconnected World: Anything Anywhere Anytime. <o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-size:12.0pt'><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-size:12.0pt'>The track details are as follows: <o:p></o:p></span></p><p><span lang=EN-US style='font-family:"Calibri","sans-serif"'><o:p> </o:p></span></p><p><span lang=EN-US style='font-family:"Calibri","sans-serif"'>Track Co-Chairs: <o:p></o:p></span></p><p><span lang=EN-US style='font-family:"Calibri","sans-serif"'>Jim Spohrer, IBM, <a href="mailto:spohrer@us.ibm.com"><span style='color:windowtext'>spohrer@us.ibm.com</span></a> <o:p></o:p></span></p><p><span lang=EN-US style='font-family:"Calibri","sans-serif"'>Yong Jin Kim, Sogang University, <a href="mailto:yongjkim@sogang.ac.kr"><span style='color:windowtext'>yongjkim@sogang.ac.kr</span></a> <o:p></o:p></span></p><p><span lang=EN-US style='font-family:"Calibri","sans-serif"'><o:p> </o:p></span></p><p><span lang=EN-US style='font-family:"Calibri","sans-serif"'>Track Description: <o:p></o:p></span></p><p style='margin-bottom:12.0pt'><span lang=EN-US style='font-family:"Calibri","sans-serif"'>The goal of this track is to further existing knowledge and understanding of service systems, including service systems design, productivity, quality, innovation, and offer implications for research and practice. Modern life is heavily dependent on service systems, such as transportation, communications, health care, education, government, finance, and even utilities. A service system can be viewed as an organic mechanism that integrates capabilities of people and technology to provision service to customers, and modern service systems are heavily dependent on information systems to operate efficiently and effectively. Service systems are increasingly hyperconnected to each other, linking customers, providers, suppliers, partners, and regulators with shared, anywhere, anytime access to their resources and capabilities. Service management and design addresses the problems of service provision for which the components of the system interact with each other. Its design and operations goals include the maximization of service quality, productivity, compliance and sustainable innovation for all stakeholders engaged in value co-creation activities. It is imperative to study the very nature of service and its systems in the knowledge-based economy. An integrated, multidisciplinary perspective is required to develop a systematic way of understanding the nature of service and to build an integrated theory of service systems which facilitates service innovation and improves service productivity. This track aims to extend our understanding of service systems and service networks to enhance the theoretical foundation for future research and to provide guidance to practitioners. <o:p></o:p></span></p><p><span lang=EN-US style='font-family:"Calibri","sans-serif"'>Topics of interest include, but are not limited to: <o:p></o:p></span></p><p><span lang=EN-US style='font-family:"Calibri","sans-serif"'>- IT service management and service capability management <o:p></o:p></span></p><p><span lang=EN-US style='font-family:"Calibri","sans-serif"'>- Service systems innovation <o:p></o:p></span></p><p><span lang=EN-US style='font-family:"Calibri","sans-serif"'>- Service productivity and quality <o:p></o:p></span></p><p><span lang=EN-US style='font-family:"Calibri","sans-serif"'>- Service governance, risk, and compliance <o:p></o:p></span></p><p><span lang=EN-US style='font-family:"Calibri","sans-serif"'>- Service design <o:p></o:p></span></p><p><span lang=EN-US style='font-family:"Calibri","sans-serif"'>- Service design for social problem solving <o:p></o:p></span></p><p><span lang=EN-US style='font-family:"Calibri","sans-serif"'>- Service design for health care <o:p></o:p></span></p><p><span lang=EN-US style='font-family:"Calibri","sans-serif"'>- Service architecture and modularity <o:p></o:p></span></p><p><span lang=EN-US style='font-family:"Calibri","sans-serif"'>- Service management <o:p></o:p></span></p><p><span lang=EN-US style='font-family:"Calibri","sans-serif"'>- Service lifecycle management <o:p></o:p></span></p><p><span lang=EN-US style='font-family:"Calibri","sans-serif"'>- Service portfolio management <o:p></o:p></span></p><p><span lang=EN-US style='font-family:"Calibri","sans-serif"'>- Service network management <o:p></o:p></span></p><p><span lang=EN-US style='font-family:"Calibri","sans-serif"'>- Service requirements management <o:p></o:p></span></p><p><span lang=EN-US style='font-family:"Calibri","sans-serif"'>- User-generated services <o:p></o:p></span></p><p><span lang=EN-US style='font-family:"Calibri","sans-serif"'>- Value co-creation and Service-Dominant Logic <o:p></o:p></span></p><p><span lang=EN-US style='font-family:"Calibri","sans-serif"'>- Framework for modeling humans in service systems <o:p></o:p></span></p><p><span lang=EN-US style='font-family:"Calibri","sans-serif"'>- Education for service innovators <o:p></o:p></span></p><p><span lang=EN-US style='font-family:"Calibri","sans-serif"'><o:p> </o:p></span></p><p style='margin-bottom:12.0pt'><span lang=EN-US style='font-family:"Calibri","sans-serif"'>To submit a minitrack proposal, you must submit a) minitrack chairs (names, emails, affiliation); b) minitrack title; c) short description of minitrack for the AMCIS 2013 website (up to 150 words); d) call for papers for your minitrack.<o:p></o:p></span></p><p style='margin-bottom:12.0pt'><span lang=EN-US style='font-family:"Calibri","sans-serif"'>To submit a minitrack proposal, visit:<u><br></u><a href="http://aisel.aisnet.org/amcis2013_minitracks/"><span style='color:windowtext'>http://aisel.aisnet.org/amcis2013_minitracks/</span></a><o:p></o:p></span></p><p style='margin-bottom:12.0pt'><span lang=EN-US style='font-family:"Calibri","sans-serif"'>and<o:p></o:p></span></p><p style='margin-bottom:12.0pt'><span lang=EN-US style='font-family:"Calibri","sans-serif"'><a href="http://amcis2013.aisnet.org/index.php?option=com_content&view=article&id=84&Itemid=60"><span style='color:windowtext'>http://amcis2013.aisnet.org/index.php?option=com_content&view=article&id=84&Itemid=60</span></a><o:p></o:p></span></p><p style='margin-bottom:12.0pt'><span lang=EN-US style='font-family:"Calibri","sans-serif"'>Important Dates:<o:p></o:p></span></p><p style='margin-bottom:12.0pt'><span lang=EN-US style='font-family:"Calibri","sans-serif"'>October 1, 2012: Submit minitrack proposals to Bepress (new submission system for AMCIS)<br>October 18, 2012: Minitrack proposals due<br>November 19, 2012: Revised Minitrack proposal due<br>January 4, 2013: Manuscript submissions for AMCIS 2013 begin<br>February 22, 2013: AMCIS 2013 Paper Submission Deadline (11:59 PM Eastern Std. Time)<o:p></o:p></span></p><p style='margin-bottom:12.0pt'><span lang=EN-US style='font-family:"Calibri","sans-serif"'>To view the full schedule of activities for minitrack chairs, visit:<u><br></u><a href="http://amcis2013.aisnet.org/index.php?option=com_content&view=article&id=53&Itemid=57"><span style='color:windowtext'>http://amcis2013.aisnet.org/index.php?option=com_content&view=article&id=53&Itemid=57</span></a> <o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-size:12.0pt'>Jim Spohrer and Yong Jin Kim<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-size:12.0pt'>----------------------------------------------------------<o:p></o:p></span></p><div><p class=MsoNormal style='text-align:justify;text-justify:inter-ideograph;text-autospace:none;word-break:break-hangul'><span lang=EN-US style='font-size:12.0pt'>Yong Jin Kim, Ph.D., Professor<o:p></o:p></span></p><p class=MsoNormal style='text-align:justify;text-justify:inter-ideograph;text-autospace:none;word-break:break-hangul'><span lang=EN-US style='font-size:12.0pt'>Chair, Global Service Management<o:p></o:p></span></p><p class=MsoNormal style='text-align:justify;text-justify:inter-ideograph;text-autospace:none;word-break:break-hangul'><span lang=EN-US style='font-size:12.0pt'>Sogang Business School<o:p></o:p></span></p><p class=MsoNormal style='text-align:justify;text-justify:inter-ideograph;text-autospace:none;word-break:break-hangul'><span lang=EN-US style='font-size:12.0pt'>Sogang University<o:p></o:p></span></p><p class=MsoNormal style='text-align:justify;text-justify:inter-ideograph;text-autospace:none;word-break:break-hangul'><span lang=EN-US style='font-size:12.0pt'>1 Shinsu-dong Mapo-gu<o:p></o:p></span></p><p class=MsoNormal style='text-align:justify;text-justify:inter-ideograph;text-autospace:none;word-break:break-hangul'><span lang=EN-US style='font-size:12.0pt'>Seoul, Korea<o:p></o:p></span></p><p class=MsoNormal style='text-align:justify;text-justify:inter-ideograph;text-autospace:none;word-break:break-hangul'><span lang=EN-US style='font-size:12.0pt'>Office phone: 82-2-705-8858<o:p></o:p></span></p><p class=MsoNormal style='text-align:justify;text-justify:inter-ideograph;text-autospace:none;word-break:break-hangul'><span lang=EN-US style='font-size:12.0pt'>Fax: 82-2-705-8519<o:p></o:p></span></p></div><p class=MsoNormal style='word-break:break-hangul'><span lang=EN-US style='font-size:12.0pt'><o:p> </o:p></span></p></div></body></html>