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</o:shapelayout></xml><![endif]--></head><body lang=KO link=blue vlink=purple><div class=WordSection1><p class=Default><span lang=EN-US style='font-size:10.0pt;font-family:"Verdana","sans-serif"'>Dear AIS World Colleagues,<br><br></span><span lang=EN-US><o:p></o:p></span></p><p><span lang=EN-US style='font-size:10.0pt;font-family:"Verdana","sans-serif";color:black'>PLEASE FORGIVE ANY CROSS POSTINGS. <o:p></o:p></span></p><p><span lang=EN-US style='font-size:10.0pt;font-family:"Verdana","sans-serif";color:black'>I am writing to encourage you to submit papers for Conf-IRM 2013. All pertinent information can be reviewed below.<o:p></o:p></span></p><p class=Default><span lang=EN-US><o:p> </o:p></span></p><p class=Default><span lang=EN-US> </span><b><span lang=EN-US style='font-size:18.0pt'>Call for Papers </span></b><span lang=EN-US style='font-size:18.0pt'><o:p></o:p></span></p><p class=Default><b><span lang=EN-US style='font-size:11.5pt'>Submission Deadline: January, 3rd, 2013 </span></b><span lang=EN-US style='font-size:11.5pt'><o:p></o:p></span></p><p class=Default><b><span lang=EN-US style='font-size:16.0pt'>IT Service Management, Service Computing and Engineering </span></b><span lang=EN-US style='font-size:16.0pt'><o:p></o:p></span></p><p class=Default><b><span lang=EN-US style='font-size:14.0pt'>Track of the </span></b><span lang=EN-US style='font-size:14.0pt'><o:p></o:p></span></p><p class=Default><b><span lang=EN-US style='font-size:16.0pt'>2013 International Conference on Information Resources Management </span></b><span lang=EN-US style='font-size:16.0pt'><o:p></o:p></span></p><p class=Default><span lang=EN-US style='font-size:11.5pt'>(An AIS Affiliated Conference) <o:p></o:p></span></p><p class=Default><span lang=EN-US style='font-size:14.0pt;font-family:"Times New Roman","serif"'>www.conf-irm2013.org </span><span lang=EN-US style='font-size:14.0pt'><o:p></o:p></span></p><p class=Default><span lang=EN-US style='font-size:11.5pt'>__________________________________________________________________________________ <o:p></o:p></span></p><p class=Default><b><span lang=EN-US style='font-size:14.0pt;font-family:"Times New Roman","serif"'>Imirá Hotel, Natal, Brazil </span></b><span lang=EN-US style='font-size:14.0pt;font-family:"Times New Roman","serif"'><o:p></o:p></span></p><p class=Default><b><span lang=EN-US style='font-size:14.0pt;font-family:"Times New Roman","serif"'>May 22-24, 2013 </span></b><span lang=EN-US style='font-size:14.0pt;font-family:"Times New Roman","serif"'><o:p></o:p></span></p><p class=Default><b><span lang=EN-US style='font-size:10.0pt'><o:p> </o:p></span></b></p><p class=Default><b><span lang=EN-US style='font-size:10.0pt'>Track Chairs: </span></b><span lang=EN-US style='font-size:10.0pt'><o:p></o:p></span></p><p class=Default><b><span lang=EN-US style='font-size:10.0pt'>Rob Benyon, Rhodes University, SouthAfrica r.v.benyon@ru.ac.za </span></b><span lang=EN-US style='font-size:10.0pt'><o:p></o:p></span></p><p class=Default><b><span lang=EN-US style='font-size:10.0pt'>Yong Jin Kim, Sogang University, South Korea yongjkim@sogang.ac.kr </span></b><span lang=EN-US style='font-size:10.0pt'><o:p></o:p></span></p><p class=Default><b><span lang=EN-US style='font-size:11.0pt'><o:p> </o:p></span></b></p><p class=Default><b><span lang=EN-US style='font-size:11.0pt'>TRACK COVERAGE </span></b><span lang=EN-US style='font-size:11.0pt'><o:p></o:p></span></p><p class=Default><span lang=EN-US style='font-size:10.0pt'>In this track we are interested to see the status of international comparative research in IT service. This includes the general application and understanding of service management as well as how the ideas relate to IT service and how this integrates with other parts of the firm such as manufacturing and engineering. <o:p></o:p></span></p><p class=Default><b><span lang=EN-US style='font-size:11.0pt'><o:p> </o:p></span></b></p><p class=Default><b><span lang=EN-US style='font-size:11.0pt'>RECOMMENDED TOPICS </span></b><span lang=EN-US style='font-size:11.0pt'><o:p></o:p></span></p><p class=Default><span lang=EN-US style='font-size:10.0pt'>This track encourages the submission of research papers, research-in-progress papers, teaching cases, and panel proposals in the following areas (but not limited to): <o:p></o:p></span></p><p class=Default style='margin-bottom:.55pt'><span lang=EN-US style='font-size:10.0pt'>■ Service Innovation and Management <o:p></o:p></span></p><p class=Default style='margin-bottom:.55pt'><span lang=EN-US style='font-size:10.0pt'>■ Best practice in IT Service <o:p></o:p></span></p><p class=Default style='margin-bottom:.55pt'><span lang=EN-US style='font-size:10.0pt'>■ The manufacturing-service interface <o:p></o:p></span></p><p class=Default style='margin-bottom:.55pt'><span lang=EN-US style='font-size:10.0pt'>■ Service operations aspects in general <o:p></o:p></span></p><p class=Default style='margin-bottom:.55pt'><span lang=EN-US style='font-size:10.0pt'>■ ISO/IEC 20000 <o:p></o:p></span></p><p class=Default style='margin-bottom:.55pt'><span lang=EN-US style='font-size:10.0pt'>■ Service Desk & Incident Management <o:p></o:p></span></p><p class=Default style='margin-bottom:.55pt'><span lang=EN-US style='font-size:10.0pt'>■ IT Service Continuity Management <o:p></o:p></span></p><p class=Default style='margin-bottom:.55pt'><span lang=EN-US style='font-size:10.0pt'>■ Service Strategy <o:p></o:p></span></p><p class=Default style='margin-bottom:.55pt'><span lang=EN-US style='font-size:10.0pt'>■ Service Design <o:p></o:p></span></p><p class=Default style='margin-bottom:.55pt'><span lang=EN-US style='font-size:10.0pt'>■ Service Transition <o:p></o:p></span></p><p class=Default style='margin-bottom:.55pt'><span lang=EN-US style='font-size:10.0pt'>■ Continual Service Improvement <o:p></o:p></span></p><p class=Default style='margin-bottom:.55pt'><span lang=EN-US style='font-size:10.0pt'>■ Service Offerings and Agreements <o:p></o:p></span></p><p class=Default style='margin-bottom:.55pt'><span lang=EN-US style='font-size:10.0pt'>■ Hospitality IT systems <o:p></o:p></span></p><p class=Default><span lang=EN-US style='font-size:10.0pt'>■ Information Processing and Engineering <o:p></o:p></span></p><p class=Default><span lang=EN-US style='font-size:10.0pt'><o:p> </o:p></span></p><p class=Default style='page-break-before:always'><b><span lang=EN-US style='font-size:11.0pt'>Submission Types and Guidelines </span></b><span lang=EN-US style='font-size:11.0pt'><o:p></o:p></span></p><p class=Default><b><span lang=EN-US style='font-size:10.0pt'>Full Length Submissions: </span></b><span lang=EN-US style='font-size:10.0pt'>Submissions must be no more than 5000 words, including references, appendices and title page, with a maximum of 5 figures/tables. Submissions must be original, and previously unpublished, conceptual or empirical research manuscript for review. All accepted papers will be published in the conference proceedings in their entirety upon payment of registration fees. Papers accepted and presented at the conference will also be placed in the AIS e-Library. Papers not presented at the conference, for any reason, will not be included in the AIS e-Library. Highly rated papers by the reviewers will be considered for publications in selected Journals. Moreover, the paper that best represents, in terms of quality and suitability to the theme and ideals of the conference will be awarded the "Best Paper Award" during the conference. <o:p></o:p></span></p><p class=Default><b><span lang=EN-US style='font-size:10.0pt'>Research-in-Progress Submissions: </span></b><span lang=EN-US style='font-size:10.0pt'>Submissions of no more than 2000 words with a maximum of 3 figures/tables. All research-in-progress submissions will be published in the proceedings as short papers. <o:p></o:p></span></p><p class=Default><b><span lang=EN-US style='font-size:10.0pt'>Teaching Cases: </span></b><span lang=EN-US style='font-size:10.0pt'>We welcome submissions of teaching cases. The cases should be based on real situations and targeted at specific learning objectives. Cases should be no more than 5000 words and must be accompanied by instructor teaching notes (not included in the 5000 words). The teaching notes will not be published. <o:p></o:p></span></p><p class=Default><b><span lang=EN-US style='font-size:10.0pt'>Panel and Tutorial Submissions: </span></b><span lang=EN-US style='font-size:10.0pt'>Submissions of not more than 1000 words. Proposals should include the objectives, issues to be covered and full details of all presenters. Method of presentation is at the submitter's discretion; however, the submitter has the responsibility for providing his/her own panel members. All accepted proposals will appear in the conference proceedings (Please note that all panelists and tutorial presenters must register for the conference). <o:p></o:p></span></p><p class=Default><b><span lang=EN-US style='font-size:11.0pt'>Important Announcements </span></b><span lang=EN-US style='font-size:11.0pt'><o:p></o:p></span></p><p class=Default style='margin-bottom:1.25pt'><span lang=EN-US style='font-size:10.0pt'> The number of submissions by an author (including joint authorship) is strictly limited to a maximum of two submissions. <o:p></o:p></span></p><p class=Default style='margin-bottom:1.25pt'><span lang=EN-US style='font-size:10.0pt'> Authors of accepted papers (at least one person per submission) and all panel members MUST register and attend the conference. <o:p></o:p></span></p><p class=Default style='margin-bottom:1.25pt'><span lang=EN-US style='font-size:10.0pt'> Submissions of ALL TYPES must be received by the above deadline. <o:p></o:p></span></p><p class=Default><span lang=EN-US style='font-size:10.0pt'> Details of track descriptions and how to submit will be announced soon. <o:p></o:p></span></p><p class=Default><span lang=EN-US style='font-size:10.0pt'><o:p> </o:p></span></p><p class=Default><b><span lang=EN-US style='font-size:11.0pt'>Important Dates </span></b><span lang=EN-US style='font-size:11.0pt'><o:p></o:p></span></p><p class=Default><span lang=EN-US style='font-size:11.5pt;font-family:"Times New Roman","serif"'>Submission deadline: <b>January, 3</b></span><b><span lang=EN-US style='font-size:8.0pt;font-family:"Times New Roman","serif"'>rd</span></b><b><span lang=EN-US style='font-size:11.5pt;font-family:"Times New Roman","serif"'>, 2013 </span></b><span lang=EN-US style='font-size:11.5pt;font-family:"Times New Roman","serif"'>(Submission Deadline Extended) <o:p></o:p></span></p><p class=Default><span lang=EN-US style='font-size:10.0pt'>Notification of Acceptance/Rejection: <b>February 1, 2013 </b>Final Submission and Early Registration due date: <b>March 4, 2013 </b><o:p></o:p></span></p><p class=Default><b><span lang=EN-US style='font-size:11.0pt'>Send all your inquiries to: </span></b><span lang=EN-US style='font-size:10.0pt'>Program Co-Chairs: Roman Brandtweiner (<i>roman.brandtweiner@wu.ac.at) </i>& Lech Janczewski <i>(l.janczewski@auckland.ac.nz) </i><o:p></o:p></span></p><table class=MsoNormalTable border=1 cellspacing=0 cellpadding=0 style='border-collapse:collapse;border:none'><tr style='height:5.35pt'><td width=592 colspan=4 valign=top style='width:444.25pt;border:none;padding:0cm 5.4pt 0cm 5.4pt;height:5.35pt'><p class=Default><b><span lang=EN-US style='font-size:11.0pt'><o:p> </o:p></span></b></p><p class=Default><b><span lang=EN-US style='font-size:11.0pt'>Organizing Committee </span></b><b><span lang=EN-US style='font-size:10.0pt;font-family:"Times New Roman","serif"'>Conference Co-Chairs </span></b><b><span lang=EN-US style='font-size:11.5pt;font-family:"Times New Roman","serif"'>Organizing Committee </span></b><span lang=EN-US style='font-size:11.5pt;font-family:"Times New Roman","serif"'><o:p></o:p></span></p></td></tr><tr style='height:21.85pt'><td width=197 valign=top style='width:148.05pt;border:none;padding:0cm 5.4pt 0cm 5.4pt;height:21.85pt'><p class=Default><span lang=EN-US style='font-size:10.0pt;font-family:"Times New Roman","serif"'>Manoel Veras Sousa Neto <o:p></o:p></span></p><p class=Default><span lang=EN-US style='font-size:10.0pt;font-family:"Times New Roman","serif"'>Federal University of Rio Grande do Norte, Brazil, manoel.veras@uol.com.br </span><span lang=EN-US style='font-size:10.0pt'><o:p></o:p></span></p></td><td width=197 colspan=2 valign=top style='width:148.05pt;border:none;padding:0cm 5.4pt 0cm 5.4pt;height:21.85pt'><p class=Default><span lang=EN-US style='font-size:10.0pt;font-family:"Times New Roman","serif"'>Cesar Alexandre de Souza <o:p></o:p></span></p><p class=Default><span lang=EN-US style='font-size:10.0pt;font-family:"Times New Roman","serif"'>University of São Paulo, Brazil </span><span lang=EN-US style='font-size:10.0pt'><o:p></o:p></span></p><p class=Default><span lang=EN-US style='font-size:10.0pt;font-family:"Times New Roman","serif"'>calesou@usp.br </span><span lang=EN-US style='font-size:10.0pt'><o:p></o:p></span></p></td><td width=197 valign=top style='width:148.05pt;border:none;padding:0cm 5.4pt 0cm 5.4pt;height:21.85pt'><p class=Default><span lang=EN-US style='font-size:10.0pt;font-family:"Times New Roman","serif"'>Gerald Grant, <o:p></o:p></span></p><p class=Default><span lang=EN-US style='font-size:10.0pt;font-family:"Times New Roman","serif"'>Carleton University, Canada gerald_grant@carleton.ca </span><span lang=EN-US style='font-size:10.0pt'><o:p></o:p></span></p></td></tr><tr style='height:4.5pt'><td width=592 colspan=4 valign=top style='width:444.25pt;border:none;padding:0cm 5.4pt 0cm 5.4pt;height:4.5pt'><p class=Default><b><span lang=EN-US style='font-size:10.0pt;font-family:"Times New Roman","serif"'>Program Co-Chairs </span></b><span lang=EN-US style='font-size:10.0pt;font-family:"Times New Roman","serif"'><o:p></o:p></span></p></td></tr><tr style='height:10.3pt'><td width=296 colspan=2 valign=top style='width:222.1pt;border:none;padding:0cm 5.4pt 0cm 5.4pt;height:10.3pt'><p class=Default><span lang=EN-US style='font-size:10.0pt;font-family:"Times New Roman","serif"'>Maria Alexandra Cunha, Catholic University of Paraná, Brazil, alexandra.cunha@pucpr.br </span><span lang=EN-US style='font-size:10.0pt'><o:p></o:p></span></p></td><td width=296 colspan=2 valign=top style='width:222.1pt;border:none;padding:0cm 5.4pt 0cm 5.4pt;height:10.3pt'><p class=Default><span lang=EN-US style='font-size:10.0pt;font-family:"Times New Roman","serif"'>Jairo Gutierrez, AUT University, New Zealand </span><span lang=EN-US style='font-size:10.0pt'><o:p></o:p></span></p><p class=Default><span lang=EN-US style='font-size:10.0pt;font-family:"Times New Roman","serif"'>jairo.gutierrez@aut.ac.nz </span><span lang=EN-US style='font-size:10.0pt'><o:p></o:p></span></p></td></tr><tr style='height:4.5pt'><td width=592 colspan=4 valign=top style='width:444.25pt;border:none;padding:0cm 5.4pt 0cm 5.4pt;height:4.5pt'><p class=Default><b><span lang=EN-US style='font-size:10.0pt;font-family:"Times New Roman","serif"'>Publications and Proceedings Chair </span></b><span lang=EN-US style='font-size:10.0pt;font-family:"Times New Roman","serif"'><o:p></o:p></span></p></td></tr><tr style='height:4.55pt'><td width=592 colspan=4 valign=top style='width:444.25pt;border:none;padding:0cm 5.4pt 0cm 5.4pt;height:4.55pt'><p class=Default><span lang=EN-US style='font-size:10.0pt;font-family:"Times New Roman","serif"'>Lech Janczewski , University of Auckland, New Zealand, lech@auckland.ac.nz </span><span lang=EN-US style='font-size:10.0pt'><o:p></o:p></span></p></td></tr><tr style='height:4.5pt'><td width=592 colspan=4 valign=top style='width:444.25pt;border:none;padding:0cm 5.4pt 0cm 5.4pt;height:4.5pt'><p class=Default><b><span lang=EN-US style='font-size:10.0pt;font-family:"Times New Roman","serif"'>International Co-Chairs </span></b><span lang=EN-US style='font-size:10.0pt;font-family:"Times New Roman","serif"'><o:p></o:p></span></p></td></tr><tr style='height:16.1pt'><td width=197 valign=top style='width:148.05pt;border:none;padding:0cm 5.4pt 0cm 5.4pt;height:16.1pt'><p class=Default><span lang=EN-US style='font-size:10.0pt;font-family:"Times New Roman","serif"'>Felix B Tan, <o:p></o:p></span></p><p class=Default><span lang=EN-US style='font-size:10.0pt;font-family:"Times New Roman","serif"'>AUT University, New Zealand <o:p></o:p></span></p><p class=Default><span lang=EN-US style='font-size:10.0pt;font-family:"Times New Roman","serif"'>felix.tan@aut.ac.nz </span><span lang=EN-US style='font-size:10.0pt'><o:p></o:p></span></p></td><td width=197 colspan=2 valign=top style='width:148.05pt;border:none;padding:0cm 5.4pt 0cm 5.4pt;height:16.1pt'><p class=Default><span lang=EN-US style='font-size:10.0pt;font-family:"Times New Roman","serif"'>Sherif Kamel, American University in Cairo, Egypt skamel@aucegypt.edu </span><span lang=EN-US style='font-size:10.0pt'><o:p></o:p></span></p></td><td width=197 valign=top style='width:148.05pt;border:none;padding:0cm 5.4pt 0cm 5.4pt;height:16.1pt'><p class=Default><span lang=EN-US style='font-size:10.0pt;font-family:"Times New Roman","serif"'>G. Harindranath </span><span lang=EN-US style='font-size:10.0pt'><o:p></o:p></span></p><p class=Default><span lang=EN-US style='font-size:10.0pt;font-family:"Times New Roman","serif"'>Royal Holloway University of London, UK <o:p></o:p></span></p><p class=Default><span lang=EN-US style='font-size:10.0pt;font-family:"Times New Roman","serif"'>G.Harindranath@rhul.ac.uk </span><span lang=EN-US style='font-size:10.0pt'><o:p></o:p></span></p></td></tr><tr style='height:4.5pt'><td width=592 colspan=4 valign=top style='width:444.25pt;border:none;padding:0cm 5.4pt 0cm 5.4pt;height:4.5pt'><p class=Default><b><span lang=EN-US style='font-size:10.0pt;font-family:"Times New Roman","serif"'>Local Organizing Co-Chairs </span></b><span lang=EN-US style='font-size:10.0pt;font-family:"Times New Roman","serif"'><o:p></o:p></span></p></td></tr><tr style='height:10.3pt'><td width=296 colspan=2 valign=top style='width:222.1pt;border:none;padding:0cm 5.4pt 0cm 5.4pt;height:10.3pt'><p class=Default><span lang=EN-US style='font-size:10.0pt;font-family:"Times New Roman","serif"'>Luiz Mendes Filho <o:p></o:p></span></p><p class=Default><span lang=EN-US style='font-size:10.0pt;font-family:"Times New Roman","serif"'>UNI-RN, Brazil, luiz.mendesfilho@gmail.com </span><span lang=EN-US style='font-size:10.0pt'><o:p></o:p></span></p></td><td width=296 colspan=2 valign=top style='width:222.1pt;border:none;padding:0cm 5.4pt 0cm 5.4pt;height:10.3pt'><p class=Default><span lang=EN-US style='font-size:10.0pt;font-family:"Times New Roman","serif"'>Claudio Marcio Campos de Mendonça <o:p></o:p></span></p><p class=Default><span lang=EN-US style='font-size:10.0pt;font-family:"Times New Roman","serif"'>Potiguar University, Brazil, cmarcio@gmail.com </span><span lang=EN-US style='font-size:10.0pt'><o:p></o:p></span></p></td></tr><tr height=0><td width=197 style='border:none'></td><td width=99 style='border:none'></td><td width=99 style='border:none'></td><td width=198 style='border:none'></td></tr></table><p class=MsoNormal><span lang=EN-US style='font-size:10.0pt;font-family:"맑은 고딕";color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-size:10.0pt;font-family:"맑은 고딕";color:#1F497D'><o:p> </o:p></span></p><div><p class=MsoNormal style='text-align:justify;text-justify:inter-ideograph;text-autospace:none;word-break:break-hangul'><span lang=EN-US style='font-size:10.0pt;font-family:"맑은 고딕";color:#1F497D'>Yong Jin Kim, Ph.D., Professor<o:p></o:p></span></p><p class=MsoNormal style='text-align:justify;text-justify:inter-ideograph;text-autospace:none;word-break:break-hangul'><span lang=EN-US style='font-size:10.0pt;font-family:"맑은 고딕";color:#1F497D'>Chair, Global Service Management<o:p></o:p></span></p><p class=MsoNormal style='text-align:justify;text-justify:inter-ideograph;text-autospace:none;word-break:break-hangul'><span lang=EN-US style='font-size:10.0pt;font-family:"맑은 고딕";color:#1F497D'>Sogang Business School<o:p></o:p></span></p><p class=MsoNormal style='text-align:justify;text-justify:inter-ideograph;text-autospace:none;word-break:break-hangul'><span lang=EN-US style='font-size:10.0pt;font-family:"맑은 고딕";color:#1F497D'>Sogang University<o:p></o:p></span></p><p class=MsoNormal style='text-align:justify;text-justify:inter-ideograph;text-autospace:none;word-break:break-hangul'><span lang=EN-US style='font-size:10.0pt;font-family:"맑은 고딕";color:#1F497D'>1 Shinsu-dong Mapo-gu<o:p></o:p></span></p><p class=MsoNormal style='text-align:justify;text-justify:inter-ideograph;text-autospace:none;word-break:break-hangul'><span lang=EN-US style='font-size:10.0pt;font-family:"맑은 고딕";color:#1F497D'>Seoul, Korea<o:p></o:p></span></p><p class=MsoNormal style='text-align:justify;text-justify:inter-ideograph;text-autospace:none;word-break:break-hangul'><span lang=EN-US style='font-size:10.0pt;font-family:"맑은 고딕";color:#1F497D'>Office phone: 82-2-705-8858<o:p></o:p></span></p><p class=MsoNormal style='text-align:justify;text-justify:inter-ideograph;text-autospace:none;word-break:break-hangul'><span lang=EN-US style='font-size:10.0pt;font-family:"맑은 고딕";color:#1F497D'>Fax: 82-2-705-8519<o:p></o:p></span></p></div></div></body></html>