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<DIV><FONT face=Calibri><SPAN
style="LINE-HEIGHT: 115%; FONT-FAMILY: 'Times New Roman','serif'; FONT-SIZE: 12pt; mso-ansi-language: EN-US"
lang=EN-US>Dear colleagues,</SPAN></FONT></DIV>
<DIV><FONT face=Calibri><SPAN
style="LINE-HEIGHT: 115%; FONT-FAMILY: 'Times New Roman','serif'; FONT-SIZE: 12pt; mso-ansi-language: EN-US"
lang=EN-US><o:p></o:p></SPAN> </DIV>
<DIV>
<P style="TEXT-ALIGN: justify; LINE-HEIGHT: normal; MARGIN: 0cm 0cm 0pt"
class=MsoNormal><SPAN
style="FONT-FAMILY: 'Times New Roman','serif'; FONT-SIZE: 12pt; mso-ansi-language: EN-US"
lang=EN-US>It is my pleasure to announce <B
style="mso-bidi-font-weight: normal">the launch of the 3rd edition of this
initiative </B>and to cordially invite you to <B
style="mso-bidi-font-weight: normal">submit your case studies for the</B> <B
style="mso-bidi-font-weight: normal">2013 I-CHRIE <SPAN class=lead-in>Johnson
& Wales</SPAN></B></SPAN><SPAN class=lead-in><SPAN
style="mso-ansi-language: EN-US" lang=EN-US> </SPAN></SPAN><B
style="mso-bidi-font-weight: normal"><SPAN
style="FONT-FAMILY: 'Times New Roman','serif'; FONT-SIZE: 12pt; mso-ansi-language: EN-US"
lang=EN-US>Hospitality & Tourism Case Study Competition & Publications
Series.</SPAN></B><SPAN
style="FONT-FAMILY: 'Times New Roman','serif'; FONT-SIZE: 12pt; mso-ansi-language: EN-US"
lang=EN-US><o:p></o:p></SPAN></P>
<P style="TEXT-ALIGN: justify; LINE-HEIGHT: normal; MARGIN: 0cm 0cm 0pt"
class=MsoNormal><SPAN
style="FONT-FAMILY: 'Times New Roman','serif'; FONT-SIZE: 12pt; mso-ansi-language: EN-US"
lang=EN-US><o:p></o:p></SPAN> </P>
<P style="TEXT-ALIGN: justify; LINE-HEIGHT: normal; MARGIN: 0cm 0cm 0pt"
class=MsoNormal><SPAN
style="FONT-FAMILY: 'Times New Roman','serif'; FONT-SIZE: 12pt; mso-ansi-language: EN-US"
lang=EN-US><o:p><SPAN
style="FONT-FAMILY: 'Times New Roman','serif'; FONT-SIZE: 12pt; mso-ansi-language: EN-US"
lang=EN-US>The <B style="mso-bidi-font-weight: normal">I-CHRIE <SPAN
class=lead-in>Johnson & Wales</SPAN></B></SPAN><SPAN class=lead-in><SPAN
style="mso-ansi-language: EN-US" lang=EN-US><FONT face=Calibri>
</FONT></SPAN></SPAN><B style="mso-bidi-font-weight: normal"><SPAN
style="FONT-FAMILY: 'Times New Roman','serif'; FONT-SIZE: 12pt; mso-ansi-language: EN-US"
lang=EN-US>Hospitality & Tourism Case Study Competition and Publication
Series</SPAN></B><SPAN
style="FONT-FAMILY: 'Times New Roman','serif'; FONT-SIZE: 12pt; mso-ansi-language: EN-US"
lang=EN-US> has been running with great success during the last two years.
Competition winners have received numerous awards and public recognition, while
case studies that are positively evaluated through our peer-review process are
published in the Journal of Hospitality & Tourism Cases (JHTC). Interest for
the ICHRIE Johnson & Wales Competition and the JHTC is booming with a record
number of 31 submissions in 2012. </SPAN></o:p></SPAN></P>
<P style="TEXT-ALIGN: justify; LINE-HEIGHT: normal; MARGIN: 0cm 0cm 0pt"
class=MsoNormal><SPAN
style="FONT-FAMILY: 'Times New Roman','serif'; FONT-SIZE: 12pt; mso-ansi-language: EN-US"
lang=EN-US><o:p><SPAN
style="FONT-FAMILY: 'Times New Roman','serif'; FONT-SIZE: 12pt; mso-ansi-language: EN-US"
lang=EN-US><o:p></o:p></SPAN> </o:p></SPAN></P>
<P
style="TEXT-ALIGN: justify; LINE-HEIGHT: normal; MARGIN: 0cm 0cm 0pt; TEXT-AUTOSPACE: ; mso-layout-grid-align: none"
class=MsoNormal><B style="mso-bidi-font-weight: normal"><SPAN
style="FONT-FAMILY: 'Times New Roman','serif'; FONT-SIZE: 12pt; mso-ansi-language: EN-US"
lang=EN-US>Worthy case studies submitted to the competition will be
peer-reviewed and considered for publication in the newly established ICHRIE
electronic journal titled <I style="mso-bidi-font-style: normal">"Journal of
Hospitality & Tourism Cases"</I>. </SPAN></B><SPAN
style="FONT-FAMILY: 'Times New Roman','serif'; FONT-SIZE: 12pt; mso-ansi-language: EN-US"
lang=EN-US>This e-journal is an ICHRIE publication that aims to fill in the
publication gap for case studies in tourism and hospitality. Case studies
provide innovative ideas, business (best) practices, professional dilemmas, and
lessons learned from the tourism and hospitality reality. Hence, cases are an
invaluable source of knowledge for educators, professionals and researchers
alike. In this vein, the <B style="mso-bidi-font-weight: normal"><I
style="mso-bidi-font-style: normal">"Journal of Hospitality & Tourism
Cases"</I> is the first peer-reviewed publication in tourism that aims to</B> <B
style="mso-bidi-font-weight: normal">act as:<o:p></o:p></B></SPAN></P>
<UL style="MARGIN-TOP: 0cm" type=disc>
<LI
style="TEXT-ALIGN: justify; LINE-HEIGHT: normal; MARGIN: 0cm 0cm 0pt; TEXT-AUTOSPACE: ; mso-layout-grid-align: none; mso-list: l0 level1 lfo1"
class=MsoNormal><SPAN
style="FONT-FAMILY: 'Times New Roman','serif'; FONT-SIZE: 12pt; mso-ansi-language: EN-US"
lang=EN-US>a clearinghouse providing educators with valuable case studies to
enrich their educational and instruction methods;<o:p></o:p></SPAN>
<LI
style="TEXT-ALIGN: justify; LINE-HEIGHT: normal; MARGIN: 0cm 0cm 0pt; TEXT-AUTOSPACE: ; mso-layout-grid-align: none; mso-list: l0 level1 lfo1"
class=MsoNormal><SPAN
style="FONT-FAMILY: 'Times New Roman','serif'; FONT-SIZE: 12pt; mso-ansi-language: EN-US"
lang=EN-US>an internationally recognised publication outlet offering
researchers the opportunity to publish their research work;<o:p></o:p></SPAN>
<LI
style="TEXT-ALIGN: justify; LINE-HEIGHT: normal; MARGIN: 0cm 0cm 0pt; TEXT-AUTOSPACE: ; mso-layout-grid-align: none; mso-list: l0 level1 lfo1"
class=MsoNormal><SPAN
style="FONT-FAMILY: 'Times New Roman','serif'; FONT-SIZE: 12pt; mso-ansi-language: EN-US"
lang=EN-US>a new added-value service of ICHRIE to its
members;<o:p></o:p></SPAN>
<LI
style="TEXT-ALIGN: justify; LINE-HEIGHT: normal; MARGIN: 0cm 0cm 0pt; TEXT-AUTOSPACE: ; mso-layout-grid-align: none; mso-list: l0 level1 lfo1"
class=MsoNormal><SPAN
style="FONT-FAMILY: 'Times New Roman','serif'; FONT-SIZE: 12pt; mso-ansi-language: EN-US"
lang=EN-US>an additional important contribution of ICHRIE to tourism &
hospitality education and research.<o:p></o:p></SPAN></LI></UL>
<P
style="TEXT-ALIGN: justify; LINE-HEIGHT: normal; MARGIN: 0cm 0cm 0pt 36pt; TEXT-AUTOSPACE: ; mso-layout-grid-align: none"
class=MsoNormal><SPAN
style="FONT-FAMILY: 'Times New Roman','serif'; FONT-SIZE: 12pt; mso-ansi-language: EN-US"
lang=EN-US><o:p> </o:p></SPAN></P>
<P style="TEXT-ALIGN: justify; LINE-HEIGHT: normal; MARGIN: 0cm 0cm 0pt"
class=MsoNormal><SPAN
style="FONT-FAMILY: 'Times New Roman','serif'; FONT-SIZE: 12pt; mso-ansi-language: EN-US; mso-bidi-font-weight: bold; mso-fareast-font-family: 'Times New Roman'; mso-fareast-language: EL"
lang=EN-US>The electronic journal of I-CHRIE </SPAN><SPAN
style="FONT-FAMILY: 'Times New Roman','serif'; FONT-SIZE: 12pt; mso-ansi-language: EN-US"
lang=EN-US>"Journal of Hospitality & Tourism<B
style="mso-bidi-font-weight: normal"><I style="mso-bidi-font-style: normal">
</I></B>Cases" </SPAN><SPAN
style="FONT-FAMILY: 'Times New Roman','serif'; FONT-SIZE: 12pt; mso-ansi-language: EN-US; mso-bidi-font-weight: bold; mso-fareast-font-family: 'Times New Roman'; mso-fareast-language: EL"
lang=EN-US>is published annually and the number of journal issues per year
depend on the number of case studies that are accepted for publication each
year. <o:p></o:p></SPAN></P>
<P
style="TEXT-ALIGN: justify; LINE-HEIGHT: normal; MARGIN: 0cm 0cm 10pt; mso-margin-top-alt: auto; mso-margin-bottom-alt: auto"
class=MsoNormal><SPAN
style="FONT-FAMILY: 'Times New Roman','serif'; FONT-SIZE: 12pt; mso-ansi-language: EN-US"
lang=EN-US>All case studies submitted to the I-CHRIE <SPAN class=lead-in>Johnson
& Wales</SPAN></SPAN><SPAN class=lead-in><SPAN
style="mso-ansi-language: EN-US" lang=EN-US> </SPAN></SPAN><SPAN
style="FONT-FAMILY: 'Times New Roman','serif'; FONT-SIZE: 12pt; mso-ansi-language: EN-US"
lang=EN-US>Hospitality & Tourism Case Study Competition are double-blind
reviewed by three reviewers. <B style="mso-bidi-font-weight: normal">The three
most highly evaluated and commented case studies will receive prestigious
(financial and material) prizes as well as public recognition and promotion in
the annual ICHRIE conference and other promotional material.</B>
<o:p></o:p></SPAN></P>
<P
style="TEXT-ALIGN: justify; LINE-HEIGHT: normal; MARGIN: 0cm 0cm 10pt; mso-margin-top-alt: auto; mso-margin-bottom-alt: auto"
class=MsoNormal><B><SPAN
style="FONT-FAMILY: 'Times New Roman','serif'; FONT-SIZE: 12pt; mso-ansi-language: EN-US; mso-fareast-font-family: 'Times New Roman'; mso-fareast-language: EL"
lang=EN-US>First Prize is US$1000; Second Prize, US$750; Third Prize,
US$500.</SPAN></B><SPAN
style="FONT-FAMILY: 'Times New Roman','serif'; FONT-SIZE: 12pt; mso-ansi-language: EN-US; mso-fareast-font-family: 'Times New Roman'; mso-fareast-language: EL"
lang=EN-US><o:p></o:p></SPAN></P>
<P
style="TEXT-ALIGN: justify; LINE-HEIGHT: normal; MARGIN: 0cm 0cm 0pt; TEXT-AUTOSPACE: ; mso-layout-grid-align: none"
class=MsoNormal><SPAN
style="FONT-FAMILY: 'Times New Roman','serif'; FONT-SIZE: 12pt; mso-ansi-language: EN-US; mso-fareast-language: EL"
lang=EN-US>The case studies may focus on any topic and subject area related to
the tourism & hospitality education and industry. Case studies may be
compiled from field research, published sources and/or generalized experience.
</SPAN><SPAN
style="FONT-FAMILY: 'Times New Roman','serif'; FONT-SIZE: 12pt; mso-ansi-language: EN-US; mso-bidi-font-weight: bold; mso-fareast-font-family: 'Times New Roman'; mso-fareast-language: EL"
lang=EN-US>Case studies do not have to follow a specific structure. However<B>,
</B>each case study is expected to include sections related to the following
topics: a) a background of the subject organisation and/or of the topic; b) an
analysis of the dilemma and/or the teaching objective; c) a section explaining
the questions and dilemmas of the case study; d) related bibliography and
additional reading. <o:p></o:p></SPAN></P>
<P
style="TEXT-ALIGN: justify; LINE-HEIGHT: normal; MARGIN: 0cm 0cm 0pt; TEXT-AUTOSPACE: ; mso-layout-grid-align: none"
class=MsoNormal><SPAN
style="FONT-FAMILY: 'Times New Roman','serif'; FONT-SIZE: 12pt; mso-ansi-language: EN-US; mso-bidi-font-weight: bold; mso-fareast-font-family: 'Times New Roman'; mso-fareast-language: EL"
lang=EN-US><o:p> </o:p></SPAN></P>
<P
style="TEXT-ALIGN: justify; LINE-HEIGHT: normal; MARGIN: 0cm 0cm 0pt; TEXT-AUTOSPACE: ; mso-layout-grid-align: none"
class=MsoNormal><SPAN
style="FONT-FAMILY: 'Times New Roman','serif'; FONT-SIZE: 12pt; mso-ansi-language: EN-US; mso-fareast-language: EL"
lang=EN-US>The case studies must be of maximum 5,000 words excluding figures,
tables, annexes and bibliography. Each case study submission must be accompanied
by a teaching note for which there is no world limit (although a teaching note
of a minimum of 1,000 words is expected). The case studies and the teaching note
will be evaluated against three criteria: content, theoretical underpinning, and
presentation. Case studies must adhere and follow the submission guidelines of
case study writing.</SPAN><SPAN
style="FONT-FAMILY: 'Times New Roman','serif'; FONT-SIZE: 12pt; mso-ansi-language: EN-US"
lang=EN-US><o:p></o:p></SPAN></P>
<P
style="TEXT-ALIGN: justify; LINE-HEIGHT: normal; MARGIN: 0cm 0cm 0pt; TEXT-AUTOSPACE: ; mso-layout-grid-align: none"
class=MsoNormal><SPAN
style="FONT-FAMILY: 'Times New Roman','serif'; FONT-SIZE: 12pt; mso-ansi-language: EN-US; mso-fareast-language: EL"
lang=EN-US><o:p> </o:p></SPAN></P>
<P
style="TEXT-ALIGN: justify; LINE-HEIGHT: normal; MARGIN: 0cm 0cm 0pt; TEXT-AUTOSPACE: ; mso-layout-grid-align: none"
class=MsoNormal><SPAN
style="FONT-FAMILY: 'Times New Roman','serif'; FONT-SIZE: 12pt; mso-ansi-language: EN-US; mso-fareast-language: EL"
lang=EN-US>For more information about the submission guidelines, the competition
rules, the type and amount of the awards/prizes, the evaluation criteria and the
ethical/legal requirements for submitting case studies, please visit the website
<o:p></o:p></SPAN></P>
<P
style="TEXT-ALIGN: justify; LINE-HEIGHT: normal; MARGIN: 0cm 0cm 0pt; TEXT-AUTOSPACE: ; mso-layout-grid-align: none"
class=MsoNormal><SPAN
style="FONT-FAMILY: 'Times New Roman','serif'; FONT-SIZE: 12pt; mso-ansi-language: EN-US"
lang=EN-US>http://www.chrie.org/membership/case-study-competition/index.aspx
<o:p></o:p></SPAN></P>
<P
style="TEXT-ALIGN: justify; LINE-HEIGHT: normal; MARGIN: 0cm 0cm 0pt; TEXT-AUTOSPACE: ; mso-layout-grid-align: none"
class=MsoNormal><B><SPAN
style="FONT-FAMILY: 'Times New Roman','serif'; FONT-SIZE: 12pt; mso-ansi-language: EN-US; mso-fareast-language: EL"
lang=EN-US><o:p> </o:p></SPAN></B></P>
<P
style="TEXT-ALIGN: justify; LINE-HEIGHT: normal; MARGIN: 0cm 0cm 0pt; TEXT-AUTOSPACE: ; mso-layout-grid-align: none"
class=MsoNormal><B><SPAN
style="FONT-FAMILY: 'Times New Roman','serif'; FONT-SIZE: 12pt; mso-ansi-language: EN-US; mso-fareast-language: EL"
lang=EN-US>The deadline for submitting case studies to the 2013 ICHRIE
</SPAN></B><SPAN class=lead-in><B style="mso-bidi-font-weight: normal"><SPAN
style="FONT-FAMILY: 'Times New Roman','serif'; FONT-SIZE: 12pt; mso-ansi-language: EN-US"
lang=EN-US>Johnson & Wales</SPAN></B></SPAN><SPAN class=lead-in><SPAN
style="mso-ansi-language: EN-US" lang=EN-US> </SPAN></SPAN><B><SPAN
style="FONT-FAMILY: 'Times New Roman','serif'; FONT-SIZE: 12pt; mso-ansi-language: EN-US; mso-fareast-language: EL"
lang=EN-US>case study competition is the 7th April
2013.<o:p></o:p></SPAN></B></P>
<P
style="TEXT-ALIGN: justify; LINE-HEIGHT: normal; MARGIN: 0cm 0cm 0pt; TEXT-AUTOSPACE: ; mso-layout-grid-align: none"
class=MsoNormal><B style="mso-bidi-font-weight: normal"><SPAN
style="FONT-FAMILY: 'Times New Roman','serif'; FONT-SIZE: 12pt; mso-ansi-language: EN-US; mso-fareast-language: EL"
lang=EN-US><o:p> </o:p></SPAN></B></P>
<P
style="TEXT-ALIGN: justify; LINE-HEIGHT: normal; MARGIN: 0cm 0cm 0pt; TEXT-AUTOSPACE: ; mso-layout-grid-align: none"
class=MsoNormal><B style="mso-bidi-font-weight: normal"><SPAN
style="FONT-FAMILY: 'Times New Roman','serif'; FONT-SIZE: 12pt; mso-ansi-language: EN-US; mso-fareast-language: EL"
lang=EN-US>Author(s) wishing to submit a case study ONLY for publication
consideration in the 2013 issue(s) of the </SPAN></B><B
style="mso-bidi-font-weight: normal"><I
style="mso-bidi-font-style: normal"><SPAN
style="FONT-FAMILY: 'Times New Roman','serif'; FONT-SIZE: 12pt; mso-ansi-language: EN-US"
lang=EN-US>"Journal of Hospitality & Tourism Cases" </SPAN></I></B><B
style="mso-bidi-font-weight: normal"><SPAN
style="FONT-FAMILY: 'Times New Roman','serif'; FONT-SIZE: 12pt; mso-ansi-language: EN-US; mso-fareast-language: EL"
lang=EN-US>can submit their case study until the 30<SUP>th</SUP> of June 2013.
<o:p></o:p></SPAN></B></P>
<P
style="TEXT-ALIGN: justify; LINE-HEIGHT: normal; MARGIN: 0cm 0cm 0pt; TEXT-AUTOSPACE: ; mso-layout-grid-align: none"
class=MsoNormal><SPAN
style="FONT-FAMILY: 'Times New Roman','serif'; FONT-SIZE: 12pt; mso-ansi-language: EN-US; mso-fareast-language: EL"
lang=EN-US><o:p> </o:p></SPAN></P>
<P style="TEXT-ALIGN: justify; MARGIN: 0cm 0cm 10pt" class=MsoNormal><SPAN
style="LINE-HEIGHT: 115%; FONT-FAMILY: 'Times New Roman','serif'; FONT-SIZE: 12pt; mso-ansi-language: EN-US; mso-bidi-font-weight: bold; mso-fareast-language: EL"
lang=EN-US>If you require further information and/or assistance, please do not
hesitate to contact me.<o:p></o:p></SPAN></P>
<P style="TEXT-ALIGN: justify; MARGIN: 0cm 0cm 10pt" class=MsoNormal><B><SPAN
style="LINE-HEIGHT: 115%; FONT-FAMILY: 'Times New Roman','serif'; FONT-SIZE: 12pt; mso-ansi-language: EN-US; mso-fareast-language: EL"
lang=EN-US>This is your opportunity to contribute to the Tourism &
Hospitality Education as well as publish and be rewarded for your
efforts.<o:p></o:p></SPAN></B></P>
<P style="TEXT-ALIGN: justify; MARGIN: 0cm 0cm 10pt" class=MsoNormal><SPAN
style="LINE-HEIGHT: 115%; FONT-FAMILY: 'Times New Roman','serif'; FONT-SIZE: 12pt; mso-ansi-language: EN-US; mso-bidi-font-weight: bold; mso-fareast-language: EL"
lang=EN-US>Looking forward to receiving your case studies and thank you in
advance for your valuable support to this great new
initiative.<o:p></o:p></SPAN></P>
<P style="TEXT-ALIGN: justify; MARGIN: 0cm 0cm 10pt" class=MsoNormal><SPAN
style="LINE-HEIGHT: 115%; FONT-FAMILY: 'Times New Roman','serif'; FONT-SIZE: 12pt; mso-ansi-language: EN-US; mso-bidi-font-weight: bold; mso-fareast-language: EL"
lang=EN-US>With my best regards,</SPAN><SPAN
style="LINE-HEIGHT: 115%; FONT-FAMILY: 'Times New Roman','serif'; FONT-SIZE: 12pt; mso-ansi-language: EN-US"
lang=EN-US><o:p></o:p></SPAN></P>
<P style="TEXT-ALIGN: justify; MARGIN: 0cm 0cm 0pt" class=MsoNormal><SPAN
style="LINE-HEIGHT: 115%; FONT-FAMILY: 'Times New Roman','serif'; FONT-SIZE: 12pt; mso-ansi-language: EN-US"
lang=EN-US><o:p> </o:p></SPAN></P>
<P style="TEXT-ALIGN: justify; MARGIN: 0cm 0cm 0pt" class=MsoNormal><B
style="mso-bidi-font-weight: normal"><SPAN
style="LINE-HEIGHT: 115%; FONT-FAMILY: 'Times New Roman','serif'; FONT-SIZE: 12pt; mso-ansi-language: EN-US"
lang=EN-US>Dr Marianna Sigala<o:p></o:p></SPAN></B></P>
<P style="TEXT-ALIGN: justify; MARGIN: 0cm 0cm 0pt" class=MsoNormal><SPAN
style="LINE-HEIGHT: 115%; FONT-FAMILY: 'Times New Roman','serif'; FONT-SIZE: 12pt; mso-ansi-language: EN-US"
lang=EN-US>Chair of the I-CHRIE <SPAN class=lead-in>Johnson &
Wales</SPAN></SPAN><SPAN class=lead-in><SPAN style="mso-ansi-language: EN-US"
lang=EN-US> </SPAN></SPAN><SPAN
style="LINE-HEIGHT: 115%; FONT-FAMILY: 'Times New Roman','serif'; FONT-SIZE: 12pt; mso-ansi-language: EN-US"
lang=EN-US>Case Study Competition<o:p></o:p></SPAN></P>
<P style="TEXT-ALIGN: justify; MARGIN: 0cm 0cm 0pt" class=MsoNormal><SPAN
style="LINE-HEIGHT: 115%; FONT-FAMILY: 'Times New Roman','serif'; FONT-SIZE: 12pt; mso-ansi-language: EN-US"
lang=EN-US>Editor of the "Journal of Hospitality & Tourism
Cases"<o:p></o:p></SPAN></P>
<P style="TEXT-ALIGN: justify; MARGIN: 0cm 0cm 0pt" class=MsoNormal><SPAN
style="LINE-HEIGHT: 115%; FONT-FAMILY: 'Times New Roman','serif'; FONT-SIZE: 12pt; mso-ansi-language: EN-US"
lang=EN-US><A href="mailto:m.sigala@aegean.gr"><FONT
title="mailto:m.sigala@aegean.gr
CTRL + κλικ για μετάβαση στη σύνδεση"
color=#0000ff>m.sigala@aegean.gr</FONT></A></SPAN></P>
<P style="TEXT-ALIGN: justify; MARGIN: 0cm 0cm 0pt" class=MsoNormal><SPAN
style="LINE-HEIGHT: 115%; FONT-FAMILY: 'Times New Roman','serif'; FONT-SIZE: 12pt; mso-ansi-language: EN-US"
lang=EN-US></SPAN> </P><SPAN
style="LINE-HEIGHT: 115%; FONT-FAMILY: 'Times New Roman','serif'; FONT-SIZE: 12pt; mso-ansi-language: EN-US"
lang=EN-US>
<DIV class=WordSection1>
<P style="LINE-HEIGHT: normal; MARGIN-BOTTOM: 0pt" class=MsoNormal><SPAN
style="FONT-FAMILY: 'Arial','sans-serif'; FONT-SIZE: 9pt; mso-ansi-language: EN-US"
lang=EN-US>***********************************************************<o:p></o:p></SPAN></P>
<P style="LINE-HEIGHT: normal; MARGIN-BOTTOM: 0pt" class=MsoNormal><B
style="mso-bidi-font-weight: normal"><I
style="mso-bidi-font-style: normal"><SPAN
style="FONT-FAMILY: 'Arial','sans-serif'; FONT-SIZE: 10pt; mso-ansi-language: EN-US"
lang=EN-US>Marianna <SPAN class=SpellE>Sigala</SPAN></SPAN></I></B><I
style="mso-bidi-font-style: normal"><SPAN
style="FONT-FAMILY: 'Arial','sans-serif'; FONT-SIZE: 9pt; mso-ansi-language: EN-US"
lang=EN-US>,</SPAN></I><SPAN
style="FONT-FAMILY: 'Arial','sans-serif'; FONT-SIZE: 9pt; mso-ansi-language: EN-US"
lang=EN-US> PhD<o:p></o:p></SPAN></P>
<P style="LINE-HEIGHT: normal; MARGIN-BOTTOM: 0pt" class=MsoNormal><SPAN
style="FONT-FAMILY: 'Arial','sans-serif'; FONT-SIZE: 9pt; mso-ansi-language: EN-US"
lang=EN-US>Assistant Professor of Service Management in
Tourism<o:p></o:p></SPAN></P>
<P style="LINE-HEIGHT: normal; MARGIN-BOTTOM: 0pt" class=MsoNormal><SPAN
style="FONT-FAMILY: 'Arial','sans-serif'; FONT-SIZE: 9pt; mso-ansi-language: EN-US"
lang=EN-US>The Business Administration Department<o:p></o:p></SPAN></P>
<P style="LINE-HEIGHT: normal; MARGIN-BOTTOM: 0pt" class=MsoNormal><SPAN
style="FONT-FAMILY: 'Arial','sans-serif'; FONT-SIZE: 9pt; mso-ansi-language: EN-US"
lang=EN-US>University of the Aegean<o:p></o:p></SPAN></P>
<P style="LINE-HEIGHT: normal; MARGIN-BOTTOM: 0pt" class=MsoNormal><SPAN
class=SpellE><SPAN
style="FONT-FAMILY: 'Arial','sans-serif'; FONT-SIZE: 9pt; mso-ansi-language: EN-US"
lang=EN-US>Michalon</SPAN></SPAN><SPAN
style="FONT-FAMILY: 'Arial','sans-serif'; FONT-SIZE: 9pt; mso-ansi-language: EN-US"
lang=EN-US> 8, Chios, Greece, GR-82100<o:p></o:p></SPAN></P>
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style="FONT-FAMILY: 'Arial','sans-serif'; FONT-SIZE: 9pt; mso-ansi-language: EN-US"
lang=EN-US>Tel:<SPAN style="mso-spacerun: yes"> </SPAN>+30 22710 35160 --
Fax: +30 22710 35165<o:p></o:p></SPAN></P>
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style="FONT-FAMILY: 'Arial','sans-serif'; FONT-SIZE: 9pt; mso-ansi-language: EN-US"
lang=EN-US><o:p> </o:p></SPAN></P>
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style="FONT-FAMILY: 'Arial','sans-serif'; FONT-SIZE: 9pt; mso-ansi-language: EN-US"
lang=EN-US>Personal URL: </SPAN><A href=""><SPAN
style="mso-ansi-language: EN-GB"
lang=EN-GB>http://www.ba.aegean.gr/index.php?option=com_content&view=article&id=851&Itemid=501</SPAN></A><SPAN
style="FONT-FAMILY: 'Arial','sans-serif'; FONT-SIZE: 9pt; mso-ansi-language: EN-US"
lang=EN-US><o:p></o:p></SPAN></P>
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class=GramE><SPAN
style="FONT-FAMILY: 'Arial','sans-serif'; FONT-SIZE: 9pt; mso-ansi-language: EN-US"
lang=EN-US>e-mail</SPAN></SPAN><SPAN
style="FONT-FAMILY: 'Arial','sans-serif'; FONT-SIZE: 9pt; mso-ansi-language: EN-US"
lang=EN-US>: m.sigala@aegean.gr<o:p></o:p></SPAN></P>
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style="FONT-FAMILY: 'Arial','sans-serif'; FONT-SIZE: 9pt; mso-ansi-language: EN-US"
lang=EN-US><o:p> </o:p></SPAN></P>
<P style="LINE-HEIGHT: normal; MARGIN-BOTTOM: 0pt" class=MsoNormal><SPAN
style="FONT-FAMILY: 'Arial','sans-serif'; FONT-SIZE: 9pt; mso-ansi-language: EN-US"
lang=EN-US>Co-Editor of </SPAN><I style="mso-bidi-font-style: normal"><SPAN
style="FONT-FAMILY: 'Arial','sans-serif'; COLOR: black; FONT-SIZE: 9pt; mso-ansi-language: EN-GB"
lang=EN-GB><A href="" target=_blank>Managing Service Quality</A></SPAN></I><SPAN
style="FONT-FAMILY: 'Arial','sans-serif'; FONT-SIZE: 9pt; mso-ansi-language: EN-US"
lang=EN-US> (MSQ)<o:p></o:p></SPAN></P>
<P style="LINE-HEIGHT: normal; MARGIN-BOTTOM: 0pt" class=MsoNormal><SPAN
style="FONT-FAMILY: 'Arial','sans-serif'; FONT-SIZE: 9pt; mso-ansi-language: EN-US"
lang=EN-US>Chair of the <I style="mso-bidi-font-style: normal"><A href=""
target=_blank>I-CHRIE Johnson & Wales Hospitality & Tourism Case Study
Competition & Publication Series</A><o:p></o:p></I></SPAN></P>
<P style="LINE-HEIGHT: normal; MARGIN-BOTTOM: 0pt" class=MsoNormal><SPAN
style="FONT-FAMILY: 'Arial','sans-serif'; FONT-SIZE: 9pt; mso-ansi-language: EN-US"
lang=EN-US>Editor of the <I style="mso-bidi-font-style: normal"><A href=""
target=_blank>Journal of Hospitality & Tourism
Cases</A><o:p></o:p></I></SPAN></P>
<P style="LINE-HEIGHT: normal; MARGIN-BOTTOM: 0pt" class=MsoNormal><SPAN
style="FONT-FAMILY: 'Arial','sans-serif'; FONT-SIZE: 9pt; mso-ansi-language: EN-US"
lang=EN-US>Regional Editor for Europe of the<I
style="mso-bidi-font-style: normal"> <A href="" target=_blank>International
Journal of Contemporary Hospitality Management</A></I><o:p></o:p></SPAN></P>
<P style="LINE-HEIGHT: normal; MARGIN-BOTTOM: 0pt" class=MsoNormal><SPAN
style="FONT-FAMILY: 'Arial','sans-serif'; FONT-SIZE: 9pt; mso-ansi-language: EN-US"
lang=EN-US>Books' Review Editor of </SPAN><I
style="mso-bidi-font-style: normal"><SPAN
style="FONT-FAMILY: 'Arial','sans-serif'; COLOR: black; FONT-SIZE: 9pt; mso-ansi-language: EN-GB"
lang=EN-GB><A href="" target=_blank><SPAN class=SpellE>Tourismos</SPAN>
Journal</A></SPAN></I><SPAN
style="FONT-FAMILY: 'Arial','sans-serif'; FONT-SIZE: 9pt; mso-ansi-language: EN-US"
lang=EN-US><o:p></o:p></SPAN></P>
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style="FONT-FAMILY: 'Arial','sans-serif'; COLOR: black; FONT-SIZE: 9pt; mso-ansi-language: EN-GB; mso-fareast-font-family: 'Times New Roman'; mso-fareast-language: EL"
lang=EN-GB><o:p> </o:p></SPAN></P>
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style="FONT-FAMILY: 'Arial','sans-serif'; COLOR: black; FONT-SIZE: 9pt; mso-ansi-language: EN-GB; mso-fareast-font-family: 'Times New Roman'; mso-fareast-language: EL"
lang=EN-GB>************************************************************<o:p></o:p></SPAN></P>
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style="FONT-FAMILY: 'Arial','sans-serif'; COLOR: black; FONT-SIZE: 8pt; mso-ansi-language: EN-GB; mso-fareast-font-family: 'Times New Roman'; mso-fareast-language: EL"
lang=EN-GB>This email and any files transmitted with it are confidential, they
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