<html><head><meta http-equiv="Content-Type" content="text/html charset=windows-1252"></head><body style="word-wrap: break-word; -webkit-nbsp-mode: space; -webkit-line-break: after-white-space; "><span style="font-family: 'Times New Roman', serif; font-size: 16px; ">****************************************************************************</span><br style="font-family: 'Times New Roman', serif; font-size: 16px; "><span style="font-family: 'Times New Roman', serif; font-size: 16px; ">CALL FOR PAPERS</span><br style="font-family: 'Times New Roman', serif; font-size: 16px; "><span style="font-family: 'Times New Roman', serif; font-size: 16px; ">22nd European Conference on Information Systems (ECIS 2014)</span><br style="font-family: 'Times New Roman', serif; font-size: 16px; "><span style="font-family: 'Times New Roman', serif; font-size: 16px; ">Track: </span><font face="Times New Roman, serif"><span style="font-size: 16px;">Service Innovation, Engineering, and Management</span></font><br style="font-family: 'Times New Roman', serif; font-size: 16px; ">(<span style="font-family: 'Times New Roman'; font-size: 12pt; "><a href="http://ecis2014.eu/wp-content/uploads/2013/07/20.-Service-Innovation-Engineering-and-Management2.pdf">http://ecis2014.eu/wp-content/uploads/2013/07/20.-Service-Innovation-Engineering-and-Management2.pdf</a>)</span><br>
<!--EndFragment--><span style="font-family: 'Times New Roman', serif; font-size: 16px; ">June 9-11, 2014, Tel Aviv, Israel (</span><a href="http://ecis2014.eu/" style="color: purple; font-family: 'Times New Roman', serif; font-size: 16px; ">http://ecis2014.eu/</a><span style="font-family: 'Times New Roman', serif; font-size: 16px; ">)</span><br style="font-family: 'Times New Roman', serif; font-size: 16px; "><span style="font-family: 'Times New Roman', serif; font-size: 16px; ">****************************************************************************</span><div><span style="font-family: 'Times New Roman', serif; font-size: 16px; "><br></span></div><div><font face="Times New Roman, serif"><span style="font-size: 16px;">TRACK CHAIRS<br><br>Daniel Beverungen, University of Muenster, Germany, <a href="mailto:daniel.beverungen@ercis.uni-muenster.de">daniel.beverungen@ercis.uni-muenster.de</a><br>Tuure Tuunanen*, University of Jyväskylä, Finland, tuure@tuunanen@.fi<br>Fons Wijnhoven, University of Twente, Netherlands, <a href="mailto:fons.wijnhoven@utwente.nl">fons.wijnhoven@utwente.nl</a></span></font></div><div><span style="font-family: 'Times New Roman', serif; font-size: 16px; "><br></span></div><div><span style="font-family: 'Times New Roman', serif; font-size: 16px; ">*</span><font face="Times New Roman, serif"><span style="font-size: 16px;">Corresponding track chair</span></font></div><div><font face="Times New Roman, serif"><span style="font-size: 16px;"><br></span></font></div><div><font face="Times New Roman, serif"><span style="font-size: 16px;">DESCRIPTION</span></font></div><div><font face="Times New Roman, serif"><span style="font-size: 16px;"><br>An increasing number of activities of public and private organizations are engineered and<br>managed as services, often creating innovations for economic growth and social welfare. This<br>development is mirrored in the domain of information systems (IS), and becomes evident in the<br>use of services as the organizing logic for providing IS, in the use of services as an architectural<br>paradigm (SOA), and in the design of Cloud/Internet-based services for information, processes,<br>applications, and IT-infrastructures. Moreover, the increasing amalgamation of information and<br>communication technology (ICT) enabled corporate and consumer services offer substantial<br>opportunities for service innovation. Examples for augmenting the physical world with services<br>include Near Frequency Communication (NFC) enabled frequent flyer cards at Air New Zealand<br>that facilitate check-in and identity verification, mobile ticketing for public transportation<br>services, apps for music festival participants to interact, or tablet-based services for ordering<br>food and drinks at a casino or restaurant. Often, the focal points are the infusion of ICT into<br>services and transferring service-dominant logic thinking into ICT development and use.<br>The IS discipline needs to advance research on phenomena related to IS as a service and ISbased<br>services. Researchers and practitioners alike suffer from a lack of theoretically grounded<br>knowledge for engineering and managing services, and for leveraging IS for service innovation.<br>At the same time, the advent and success of the service paradigm challenges previously<br>established concepts in the IS discipline, such as the separation between corporate IS and<br>consumer IS, or internal IS and external services. Service-focused research in IS thus needs to<br>create and refine concepts, models, methods, and systems to reflect these developments.</span></font></div><div><span style="font-family: 'Times New Roman', serif; font-size: 16px; "><br></span></div><div><font face="Times New Roman, serif"><span style="font-size: 16px;">TOPICS OF INTEREST</span></font></div><div><font face="Times New Roman, serif"><span style="font-size: 16px;"><b><br></b></span></font></div><div><font face="Times New Roman, serif"><span style="font-size: 16px;">Possible topics include, but are not limited to:<br>• IT service management and service capability management<br>• IS for service business model and service ecosystem innovation<br>• Service lifecycle management and service portfolio management<br>• Service design and development<br>• Service modeling and service ontologies<br>• Service architecture and modularity<br>• Service quality management and service excellence<br>• Service analytics, measurement and improvement<br>• Big data-driven services<br>• User-generated services, consumer information, and social media services<br>• Cloud and mobile services<br>• Self-service technologies<br>• Contributions to interdisciplinary service science research<br>• Product-service systems, service systems<br>• Value co-creation, resource integration for services<br>• E-Service theory<br>We invite submissions on all the mentioned topics, which can be of a relevant innovative theory<br>development nature, any kind of empirical or design science research, or insightful case studies<br>with theory, research and practice implications.<br><br></span></font></div><div><div><font face="Times New Roman, serif"><span style="font-size: 16px; ">SUBMISSION DATES AND GUIDELINES<br><br>Paper Submission begins: 1 November, 2013<br>Call for Papers Submission Deadline Date: 8 December, 2013<br>Notification of acceptance: 3 March, 2014<br>Panel submission deadline: 5 March, 2014<br>Final version of accepted papers due: 30 March, 2014<br>Early Bird Registration closes: 16 April, 2014</span></font></div></div><div><font face="Times New Roman, serif"><span style="font-size: 16px; "><br></span></font></div><div><font face="Times New Roman, serif"><span style="font-size: 16px;">ASSOCIATE EDITORS</span></font></div><div><font face="Times New Roman, serif"><span style="font-size: 16px;"><br></span></font></div><div><font face="Times New Roman, serif"><span style="font-size: 16px;">Anu Bask, Aalto University, Finland<br>Roman Beck, University of Frankfurt, Germany<br>Tilo Böhmann, University of Hamburg, Germany<br>Axel Korthaus, Victoria University, Australia<br>Angela Lin, University of Sheffield, UK<br>Rikard Lindgren, Chalmers University, Sweden<br>Kathrin Möslein, University of Erlangen-Nürnberg, Germany<br>Oliver Mueller, University of Liechtenstein, Liechtenstein<br>Gabriele Piccoli, University of Pavia, Italy<br>Jens Poeppelbuss, University of Bremen, Germany<br>Michael Shaw, University of Illinois at Urbana-Champaign, USA<br>Minseok Song, Ulsan National Institute of Science and Technology, Korea Republic<br>Virpi Tuunainen, Aalto University, Finland</span></font></div><div><font face="Times New Roman, serif"><span style="font-size: 16px;"><br></span></font></div><div><br></div></body></html>