<div dir="ltr"><div style="font-family:arial,sans-serif;font-size:16px"><span style="font-family:'Times New Roman',serif;font-size:12pt;line-height:18.399999618530273px">The 23nd Annual Frontiers in Service Conference will be held June 26-29, 2014 in Miami, Florida, USA, hosted by the School of Business Administration at the University of Miami. The 2014 Frontiers in Service Conference, sponsored by the American Marketing Association, INFORMS, the University of Maryland’s Center for Excellence in Service, and the University of Miami’s Center for International Business Education and Research is the world’s leading annual conference on service research and management. It attracts prominent thought leaders and industry experts from around the world to share cutting-edge knowledge and best practices.</span><br>
</div><div style="font-family:arial,sans-serif;font-size:16px"><p><span style="font-size:12pt;line-height:18.399999618530273px;font-family:'Times New Roman',serif">The conference will cover a wide variety of service topics, including service science, service marketing, service operations, and service management. Service academics and practitioners are invited to submit one-page abstracts for possible presentation at the conference. Case studies by business practitioners are encouraged, and a "Best Practitioner Presentation" will be awarded at the conference. There will also be a pre-conference doctoral consortium organized by the AMA SERVSIG.<br>
<br>Please submit your abstract by <b>Nov 22, 2013</b> online at:</span></p><p><a href="http://bus.miami.edu/frontiers2014/call-for-abstracts/submit/" target="_blank"><span style="font-size:10.5pt;line-height:16px">http://bus.miami.edu/frontiers2014/call-for-abstracts/submit/</span></a><span style="line-height:16px;font-size:10.5pt"></span></p>
<p style="margin-bottom:0.0001pt"><b><span style="font-size:12pt;font-family:'Times New Roman',serif">Important Dates</span></b></p><p style="margin-bottom:0.0001pt"><span style="font-family:'Times New Roman',serif;font-size:12pt">Abstract submission deadline: </span><span style="font-family:'Times New Roman',serif;font-size:12pt"> </span><span style="font-family:'Times New Roman',serif;font-size:12pt">Friday, November 22, 2013</span><span style="font-size:12pt;font-family:'Times New Roman',serif"><br>
</span></p><p style="margin-bottom:0.0001pt"><span style="font-size:12pt;font-family:'Times New Roman',serif">Author notification of accepted presentations: Friday, January 24, 2014<br>Conference registration deadline for speakers: Friday, May 9, 2014</span></p>
<span style="font-size:12pt;line-height:18.399999618530273px;font-family:'Times New Roman',serif"><br> <br>Please check </span><span style="font-size:11pt;line-height:16px;font-family:Calibri,sans-serif"><a href="http://bus.miami.edu/frontiers2014" target="_blank"><span style="font-size:12pt;line-height:18.399999618530273px;font-family:'Times New Roman',serif">http://bus.miami.edu/frontiers2014</span></a></span><span style="font-size:12pt;line-height:18.399999618530273px;font-family:'Times New Roman',serif"> for further information and updates.<br>
<br></span><p style="margin-bottom:0.0001pt"><b><span style="font-size:12pt;font-family:'Times New Roman',serif">Conference Date & Venue: </span></b><span style="font-size:12pt;font-family:'Times New Roman',serif"> June 26-29, 2014, Miami, Florida, USA</span></p>
<p style="margin-bottom:0.0001pt"><span style="font-size:12pt;font-family:'Times New Roman',serif"><b>Conference Co-Chairs: </b>A. Parasuraman (University of Miami) and Roland Rust</span></p><p style="margin-bottom:0.0001pt">
<span style="font-size:12pt;font-family:'Times New Roman',serif"> (University of Maryland)</span></p><p style="margin-bottom:0.0001pt"><b><span style="font-size:12pt;font-family:'Times New Roman',serif">Conference Committee Members: </span></b><span style="font-size:12pt;font-family:'Times New Roman',serif">Charles Colby (Rockbridge Associates, Inc.), Ming-Hui</span><br>
</p><span style="font-size:12pt;line-height:18.399999618530273px;font-family:'Times New Roman',serif">Huang (INFORMS Service Science Section & National Taiwan University), Werner Kunz (AMA SERVSIG & University of Massachusetts-Boston), Lia Patricio (University of Porto), Jim Spohrer (IBM) and Michael Tsiros (University of Miami)</span></div>
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<span style="color:rgb(0,0,0);font-family:arial;font-size:small">Sunil Mithas, PhD</span><br></div><div style="color:rgb(0,0,0);font-family:arial;font-size:small">Associate Professor and Associate Chair</div><div style="color:rgb(0,0,0);font-family:arial;font-size:small">
Research Director, Center for Excellence in Service<br>Department of Decision, Operations and Information Technologies<br>Robert H. Smith School of Business<br>4357 Van Munching Hall<br>University of Maryland<br>College Park, MD 20742-1815<br>
240- 780 2595 Cell<br><a href="mailto:smithas@rhsmith.umd.edu" target="_blank">smithas@rhsmith.umd.edu</a><br><font color="#0000ff" face="Helv"><font color="#0000ff" face="Helv"><font color="#0000ff" face="Helv"><a href="http://terpconnect.umd.edu/~smithas/" target="_blank">http://terpconnect.umd.edu/~smithas/</a> <br>
<a href="http://thedigitalintelligence.com/" target="_blank">http://thedigitalintelligence.com</a></font></font></font></div></div>
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