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<DIV>Dear friends and colleagues,</DIV>
<DIV> </DIV>
<DIV>Please find below the CFP for a special isue on “Managing services: New
approaches & Technologies” for the journal Management Decision (SSCI
journal). </DIV>
<DIV> </DIV>
<DIV>We are specifically looking for papers investigating the role of
technologies on services management</DIV>
<DIV> </DIV>
<DIV>Please send me an e-mail if there are any questions</DIV>
<DIV> </DIV>
<DIV>with kind regards</DIV>
<DIV>Marianna Sigala</DIV>
<DIV style="FONT-SIZE: 12pt; FONT-FAMILY: 'Calibri'; COLOR: #000000">
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Sigala</SPAN></I></B><I style="mso-bidi-font-style: normal"><SPAN lang=EN-US
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Professor of Service Management in Tourism<o:p></o:p></SPAN></P>
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style='FONT-SIZE: 9pt; FONT-FAMILY: "Arial","sans-serif"; mso-ansi-language: en-us'>Michalon
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style='FONT-SIZE: 9pt; FONT-FAMILY: "Arial","sans-serif"; mso-ansi-language: en-us'>Personal
URL: </SPAN><A
href="http://www.ba.aegean.gr/index.php?option=com_content&view=article&id=851&Itemid=501"><SPAN
lang=EN-GB
style="mso-ansi-language: en-gb">http://www.ba.aegean.gr/index.php?option=com_content&view=article&id=851&Itemid=501</SPAN></A><SPAN
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style='FONT-SIZE: 9pt; FONT-FAMILY: "Arial","sans-serif"; mso-ansi-language: en-us'>e-mail:
m.sigala@aegean.gr<o:p></o:p></SPAN></P>
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(MSQ)<o:p></o:p></SPAN></P>
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href="http://www.chios.aegean.gr/tourism/journal.htm" target=_blank>Tourismos
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style='FONT-SIZE: 9pt; FONT-FAMILY: "Arial","sans-serif"; mso-ansi-language: en-us'><o:p></o:p></SPAN></P>
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lang=EN-GB
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<P class=MsoNormal style="MARGIN-BOTTOM: 0pt; LINE-HEIGHT: normal"><B
style="mso-bidi-font-weight: normal"><SPAN lang=EN-US
style="FONT-FAMILY: "><FONT face="Times New Roman">Theme of the special
issue</FONT></SPAN></B></P></DIV></DIV>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt; TEXT-JUSTIFY: inter-ideograph"
align=justify><B style="mso-bidi-font-weight: normal"><SPAN lang=EN-US
style="FONT-FAMILY: "><FONT face="Times New Roman"></FONT></SPAN></B> </P>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt; TEXT-JUSTIFY: inter-ideograph"
align=justify><B style="mso-bidi-font-weight: normal"><SPAN lang=EN-US
style="FONT-FAMILY: "><FONT face="Times New Roman"></FONT></SPAN></B> </P>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt; TEXT-JUSTIFY: inter-ideograph"
align=justify><B style="mso-bidi-font-weight: normal"><SPAN lang=EN-US
style="FONT-FAMILY: "><FONT face="Times New Roman"></FONT></SPAN></B> </P>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt; TEXT-JUSTIFY: inter-ideograph"
align=justify><SPAN lang=EN-US style="FONT-FAMILY: "><FONT
face="Times New Roman">The service sector consolidates competitiveness in
advanced economies and assures social welfare in less economically developed
countries. Nowadays, it is widely recognized that the success and vitality of
the service sector are essential factors in measuring an economy's progress and
its future. While the service sector has grown in importance, it has not
received a commensurate degree of scientific attention. Studies of the service
sector tend to be generalized, lumping together a variety of important fields.
It is necessary to focus on the new approaches of the service management
literature, such as, the exploitation of social media and technology in value
co-creation, crowdsourcing, open innovation (e.g. Akana et al., 2012; Sigala,
2012; <SPAN
style="BACKGROUND-IMAGE: none; BACKGROUND-REPEAT: repeat; BACKGROUND-ATTACHMENT: scroll; BACKGROUND-POSITION: 0% 0%; COLOR: ">Gottfridsson</SPAN>,
2012; Papastathopoulou and Hultink, 2012; Vargo et al., 2008; Prahalad and
Ramaswamy, 2004).</FONT></SPAN></P>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt; TEXT-JUSTIFY: inter-ideograph"
align=justify><SPAN lang=EN-US style="FONT-FAMILY: "><FONT
face="Times New Roman"></FONT></SPAN> </P>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt; TEXT-JUSTIFY: inter-ideograph"
align=justify><SPAN lang=EN-US style="FONT-FAMILY: "><FONT
face="Times New Roman"></FONT></SPAN> </P>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt; TEXT-JUSTIFY: inter-ideograph"
align=justify><SPAN lang=EN-US style="FONT-FAMILY: "><FONT
face="Times New Roman">Moreover, new technologies are not only transforming
service management, but they also revolutionalise our understanding of services,
value creation and service innovation. In this vein, numerous theoretical and
practical pressures justify the need to advance research in service management
by engaging in processual theorizing [i.e. understanding the temporal dynamics
of investigated phenomena in their context or multiple contexts (for example,
see Langley, 1999)] as well as by employing different methodologies,
perspectives and approaches. </FONT></SPAN></P>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt; TEXT-JUSTIFY: inter-ideograph"
align=justify><SPAN lang=EN-US style="FONT-FAMILY: "><FONT
face="Times New Roman"></FONT></SPAN> </P>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt; TEXT-JUSTIFY: inter-ideograph"
align=justify><SPAN lang=EN-US style="FONT-FAMILY: "><FONT
face="Times New Roman">This special issue aims to publish conceptual and
empirical studies that enhance our understanding of the new approaches and
technologies applied to service concepts and management issues in a dynamic
market environment. The special issue welcomes manuscripts that capture and
investigate trends, challenges and the impacts that these collaborative
technologies impose to service researchers and managers alike. We encourage
manuscript submissions that follow a wide variety of research methodologies
(qualitative or/and quantitative), are based on various disciplines and
concentrate on various geographical and business contexts. </FONT></SPAN></P>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt"><SPAN lang=EN-US
style="FONT-FAMILY: "><FONT face="Times New Roman"></FONT></SPAN> </P>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt"><B
style="mso-bidi-font-weight: normal"><SPAN lang=EN-US
style="FONT-FAMILY: "><FONT face="Times New Roman">Topics</FONT></SPAN></B></P>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt"><B
style="mso-bidi-font-weight: normal"><SPAN lang=EN-US
style="FONT-FAMILY: "><FONT face="Times New Roman"></FONT></SPAN></B> </P>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt"><SPAN lang=EN-US
style="FONT-FAMILY: "><FONT face="Times New Roman"><SPAN
style="mso-spacerun: yes"> </SPAN>Relevant topics include, but are not
limited to: </FONT></SPAN></P>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt"><SPAN lang=EN-US
style="FONT-FAMILY: "><FONT face="Times New Roman"></FONT></SPAN> </P>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt; TEXT-JUSTIFY: inter-ideograph"
align=justify><SPAN lang=EN-US style="FONT-FAMILY: "><FONT
face="Times New Roman"></FONT></SPAN> </P>
<UL style="MARGIN-BOTTOM: 0cm; MARGIN-TOP: 0cm" type=disc>
<LI class=MsoNormal
style="TEXT-ALIGN: justify; MARGIN: 0cm 0cm 0pt; TEXT-JUSTIFY: inter-ideograph; mso-list: l0 level1 lfo1"><SPAN
lang=EN-US style="FONT-FAMILY: "><FONT face="Times New Roman">New approaches
to service management</FONT></SPAN></LI></UL>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt; TEXT-JUSTIFY: inter-ideograph"
align=justify><SPAN lang=EN-US style="FONT-FAMILY: "><FONT
face="Times New Roman"></FONT></SPAN> </P>
<UL style="MARGIN-BOTTOM: 0cm; MARGIN-TOP: 0cm" type=disc>
<LI class=MsoNormal
style="TEXT-ALIGN: justify; MARGIN: 0cm 0cm 0pt; TEXT-JUSTIFY: inter-ideograph; mso-list: l0 level1 lfo1"><SPAN
lang=EN-US style="FONT-FAMILY: "><FONT face="Times New Roman">Social media,
creativity and service innovation</FONT></SPAN></LI></UL>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt; TEXT-JUSTIFY: inter-ideograph"
align=justify><SPAN lang=EN-US style="FONT-FAMILY: "><FONT
face="Times New Roman"></FONT></SPAN> </P>
<UL style="MARGIN-BOTTOM: 0cm; MARGIN-TOP: 0cm" type=disc>
<LI class=MsoNormal
style="TEXT-ALIGN: justify; MARGIN: 0cm 0cm 0pt; TEXT-JUSTIFY: inter-ideograph; mso-list: l0 level1 lfo1"><SPAN
lang=EN-US style="FONT-FAMILY: "><FONT face="Times New Roman">New and
collaborative technologies in service management</FONT></SPAN></LI></UL>
<P class=MsoListParagraph style="MARGIN: 0cm 0cm 0pt 35.4pt"><SPAN lang=EN-US
style="FONT-FAMILY: "><FONT face="Times New Roman"></FONT></SPAN> </P>
<UL style="MARGIN-BOTTOM: 0cm; MARGIN-TOP: 0cm" type=disc>
<LI class=MsoNormal
style="TEXT-ALIGN: justify; MARGIN: 0cm 0cm 0pt; TEXT-JUSTIFY: inter-ideograph; mso-list: l0 level1 lfo1"><SPAN
lang=EN-US style="FONT-FAMILY: "><FONT face="Times New Roman">Value creation
in virtual markets</FONT></SPAN></LI></UL>
<P class=MsoListParagraph style="MARGIN: 0cm 0cm 0pt 35.4pt"><SPAN lang=EN-US
style="FONT-FAMILY: "><FONT face="Times New Roman"></FONT></SPAN> </P>
<UL style="MARGIN-BOTTOM: 0cm; MARGIN-TOP: 0cm" type=disc>
<LI class=MsoNormal
style="TEXT-ALIGN: justify; MARGIN: 0cm 0cm 0pt; TEXT-JUSTIFY: inter-ideograph; mso-list: l0 level1 lfo1"><SPAN
lang=EN-US style="FONT-FAMILY: "><FONT face="Times New Roman">Service
ecosystems and value creation</FONT></SPAN></LI></UL>
<P class=MsoNormal
style="MARGIN: 0cm 0cm 0pt 36pt; TEXT-JUSTIFY: inter-ideograph"
align=justify><SPAN lang=EN-US style="FONT-FAMILY: "><FONT
face="Times New Roman"></FONT></SPAN> </P>
<P class=MsoNormal
style="MARGIN: 0cm 0cm 0pt 36pt; TEXT-JUSTIFY: inter-ideograph"
align=justify><SPAN lang=EN-US style="FONT-FAMILY: "><FONT
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<P
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2014.</STRONG></FONT></SPAN></P>
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<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt"><FONT
face="Times New Roman"><SPAN lang=ES
style="FONT-FAMILY: ; mso-ansi-language: es">Dr Marianna Sigala, </SPAN><SPAN
lang=EN-US style="FONT-FAMILY: "><A
style='href: "mailto:m.sigala@aegean.gr"'><SPAN lang=ES
style="mso-ansi-language: es"><FONT
color=#0000ff>m.sigala@aegean.gr</FONT></SPAN></A></SPAN><SPAN lang=ES
style="FONT-FAMILY: ; mso-ansi-language: es"><SPAN
style="mso-spacerun: yes"> </SPAN></SPAN></FONT></P>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt; TEXT-JUSTIFY: inter-ideograph"
align=justify><FONT face="Times New Roman"><SPAN lang=ES
style="FONT-FAMILY: ; mso-ansi-language: es">Dr Emmanuella Plakoyiannaki,<B
style="mso-bidi-font-weight: normal"> </B></SPAN><SPAN lang=EN-US
style="FONT-FAMILY: "><A style='href: "mailto:emplak@econ.auth.gr"'><SPAN
lang=ES style="mso-ansi-language: es"><FONT
color=#0000ff>emplak@econ.auth.gr</FONT></SPAN></A></SPAN></FONT><SPAN lang=ES
style="FONT-FAMILY: ; mso-ansi-language: es"></SPAN></P>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt; TEXT-JUSTIFY: inter-ideograph"
align=justify><FONT face="Times New Roman"><SPAN lang=ES
style="FONT-FAMILY: ; mso-ansi-language: es">Dr Daniel Palacios, </SPAN><SPAN
lang=EN-US style="FONT-FAMILY: "><A
style='href: "mailto:dapamar@doe.upv.es"'><SPAN lang=ES
style="mso-ansi-language: es"><FONT
color=#0000ff>dapamar@doe.upv.es</FONT></SPAN></A></SPAN><SPAN lang=ES
style="FONT-FAMILY: ; mso-ansi-language: es"> </SPAN></FONT></P>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt"><SPAN lang=ES
style="FONT-FAMILY: ; mso-ansi-language: es"><FONT
face="Times New Roman"></FONT></SPAN> </P>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt"><SPAN lang=ES
style="FONT-FAMILY: ; mso-ansi-language: es"><FONT
face="Times New Roman"></FONT></SPAN> </P>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt"><B
style="mso-bidi-font-weight: normal"><SPAN lang=EN-US
style="FONT-FAMILY: "><FONT face="Times New Roman">References
</FONT></SPAN></B></P>
<P class=MsoNormal
style="MARGIN: 0cm 0cm 0pt 36pt; TEXT-JUSTIFY: inter-ideograph; TEXT-INDENT: -36pt"
align=justify><SPAN lang=EN-US
style="FONT-FAMILY: ; COLOR: ; mso-fareast-language: el"><FONT
face="Times New Roman">Akaka, M.A., Vargo, S.L., & Lusch, R.F. (2012),"An
Exploration of Networks in Value Cocreation: A Service-Ecosystems View". In
Stephen L. Vargo, Robert F. Lusch, in (ed.) Special Issue - Toward a Better
Understanding of the Role of Value in Markets and Marketing (Review of Marketing
Research, Volume 9), Emerald Group Publishing Limited: 13 -
50</FONT></SPAN><SPAN lang=EN-US style="FONT-FAMILY: "></SPAN></P>
<P class=MsoNormal
style="MARGIN: 0cm 0cm 0pt 36pt; TEXT-JUSTIFY: inter-ideograph; TEXT-INDENT: -36pt"
align=justify><SPAN lang=EN-US
style="FONT-FAMILY: ; BACKGROUND-IMAGE: none; BACKGROUND-REPEAT: repeat; BACKGROUND-ATTACHMENT: scroll; BACKGROUND-POSITION: 0% 0%; COLOR: "><FONT
face="Times New Roman">Gottfridsson, P. (2012). Joint service development – the
creations of the prerequisite for the service development. <I
style="mso-bidi-font-style: normal">Managing Service Quality</I>, 22 (1), pp.21
- 37</FONT></SPAN><SPAN lang=EN-US style="FONT-FAMILY: "></SPAN></P>
<P class=MsoNormal
style="MARGIN: 0cm 0cm 0pt 36pt; TEXT-JUSTIFY: inter-ideograph; TEXT-INDENT: -36pt"
align=justify><SPAN lang=EN-US style="FONT-FAMILY: "><FONT
face="Times New Roman">Langley, A. (1999), Strategies for Theorizing from
Process Data. <I style="mso-bidi-font-style: normal">Academy of Management
Review</I>, 24(4), pp. 691-710.</FONT></SPAN></P>
<P class=MsoNormal
style="MARGIN: 0cm 0cm 0pt 36pt; TEXT-JUSTIFY: inter-ideograph; TEXT-INDENT: -36pt"
align=justify><SPAN lang=EN-US style="FONT-FAMILY: "><FONT
face="Times New Roman">Papastathopoulou, P. & Erik Jan Hultink, E. J.
(2012).<SPAN style="mso-bidi-font-weight: bold"> New Service Development: An
Analysis of 27 Years of Research. <I style="mso-bidi-font-style: normal">Journal
of Product Innovation Management</I>, 29(5), pp.
</SPAN>705-714.</FONT></SPAN></P>
<P class=MsoNormal
style="MARGIN: 0cm 0cm 0pt 36pt; TEXT-JUSTIFY: inter-ideograph; TEXT-INDENT: -36pt"
align=justify><SPAN lang=EN-US style="FONT-FAMILY: "><FONT
face="Times New Roman">Prahalad, C.K. & Ramaswamy, V. (2004). Co-creation
experiences: the next practice in value creation. <I
style="mso-bidi-font-style: normal">Journal of Interactive Marketing</I>. 18(3):
5 – 13</FONT></SPAN></P>
<P class=MsoNormal
style="MARGIN: 0cm 0cm 0pt 36pt; TEXT-JUSTIFY: inter-ideograph; TEXT-INDENT: -36pt"
align=justify><FONT face="Times New Roman"><SPAN lang=EN-GB
style="FONT-FAMILY: ; mso-ansi-language: en-gb">Sigala, M. (2012). </SPAN><SPAN
lang=EN-US style="FONT-FAMILY: ">Exploiting web 2.0 for New Service Development:
findings and implications from the Greek tourism industry. <I
style="mso-bidi-font-style: normal">International Journal of Tourism
Research,</I> 14, pp. 551 – 566</SPAN></FONT></P>
<P class=MsoNormal
style="MARGIN: 0cm 0cm 0pt 36pt; TEXT-JUSTIFY: inter-ideograph; TEXT-INDENT: -36pt"
align=justify><SPAN lang=EN-US
style="FONT-FAMILY: ; COLOR: ; mso-fareast-language: el"><FONT
face="Times New Roman">Vargo, S., Maglio, P. & Akaka, M. (2008). On value
and value co-creation: A service systems and service logic perspective. <I
style="mso-bidi-font-style: normal">European Management Journal</I>, 26: 145 –
152</FONT></SPAN></P>
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