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</o:shapelayout></xml><![endif]--></head><body lang=EN-AU link=blue vlink=purple><div class=WordSection1><p class=MsoNormal style='text-autospace:none'><span style='font-family:"Courier New"'>Call for Papers: <o:p></o:p></span></p><p class=MsoNormal style='text-autospace:none'><span style='font-family:"Courier New"'><o:p> </o:p></span></p><p class=MsoNormal style='text-autospace:none'><span style='font-family:"Courier New"'>The 2nd workshop on Personalization in eGovernment Services and Applications (PeGov),<o:p></o:p></span></p><p class=MsoNormal style='text-autospace:none'><span style='font-family:"Courier New"'>to be held in conjunction with the <o:p></o:p></span></p><p class=MsoNormal style='text-autospace:none'><span style='font-family:"Courier New"'>21st Conference on User Modeling, Adaptation and Personalization (UMAP),<o:p></o:p></span></p><p class=MsoNormal style='text-autospace:none'><span style='font-family:"Courier New"'>Aalborg, Denmark, 7-11 July 2014.<o:p></o:p></span></p><p class=MsoNormal style='text-autospace:none'><span style='font-family:"Courier New"'><o:p> </o:p></span></p><p class=MsoNormal style='text-autospace:none'><span style='font-family:"Courier New"'><a href="http://pegov.disco.unimib.it/">http://pegov.disco.unimib.it/</a><o:p></o:p></span></p><p class=MsoNormal style='text-autospace:none'><span style='font-family:"Courier New"'><o:p> </o:p></span></p><p class=MsoNormal style='text-autospace:none'><span style='font-family:"Courier New"'>The advent of e-government (e-Gov) initiatives has changed the interaction between governments and citizens. <o:p></o:p></span></p><p class=MsoNormal style='text-autospace:none'><span style='font-family:"Courier New"'>Services can now be delivered by means of virtual channels, e.g. through Web portals or mobile apps, or even online communities, and citizens can exploit these channels to interact with public administration. <o:p></o:p></span></p><p class=MsoNormal style='text-autospace:none'><span style='font-family:"Courier New"'>In this new scenario, innovative solutions based on e-Gov service offers, that are better tailored to citizensÕ needs, can facilitate the access to services and reduce the red tape that usually characterizes the public service provision. Even though several personalization methods and user modeling techniques have been proposed and successfully applied in several domains (e.g., e-commerce), the application of these approaches in the eGovernment domain is still in its infancy. As an example, while, in an e-commerce domain, we can quite easily catch user preferences and subsequently make suggestions according to the user profile, in the e-Gov domain the concept of preference itself is difficult to define. There are also potentially ethical (including privacy) issues related to the fact that citizens might be in a dependence relationship with governments, and automatic user profiling might be considered Ôbig brotherÕ and not desirable.<o:p></o:p></span></p><p class=MsoNormal style='text-autospace:none'><span style='font-family:"Courier New"'>The major goal of this workshop is to stimulate the attention of the scientific and business community on the aforementioned issues to move towards more user-aware and adaptive services in e-Gov by means of personalization methods. We are specifically interested in the role of user modeling and profiling in advanced public service design and delivery by dealing also with aspects related to privacy, security, and multilingualism.<o:p></o:p></span></p><p class=MsoNormal style='text-autospace:none'><span style='font-family:"Courier New"'><o:p> </o:p></span></p><p class=MsoNormal style='text-autospace:none'><span style='font-family:"Courier New"'>Following on the successful inaugural edition of the UMAP-PEGOV workshop of last year, this second workshop on Personalization in eGovernment Services and Applications aims to stimulate further interest of the scientific and business communities on the aforementioned issues to move <o:p></o:p></span></p><p class=MsoNormal style='text-autospace:none'><span style='font-family:"Courier New"'>towards more user-aware and adaptive services in the e-Gov domain by means of personalization methods. <o:p></o:p></span></p><p class=MsoNormal style='text-autospace:none'><span style='font-family:"Courier New"'><o:p> </o:p></span></p><p class=MsoNormal style='text-autospace:none'><span style='font-family:"Courier New"'>Topics of interests include but are not limited to:<o:p></o:p></span></p><p class=MsoNormal style='text-autospace:none'><span style='font-family:"Courier New"'><o:p> </o:p></span></p><p class=MsoNormal style='text-autospace:none'><span style='font-family:"Courier New"'>- Motivations, benefits, and issues of personalization in e-Gov<o:p></o:p></span></p><p class=MsoNormal style='text-autospace:none'><span style='font-family:"Courier New"'>- Approaches for the personalization of inclusive, personal and interactive e-Gov services<o:p></o:p></span></p><p class=MsoNormal style='text-autospace:none'><span style='font-family:"Courier New"'>- User and context awareness in personalization of e-Gov services<o:p></o:p></span></p><p class=MsoNormal style='text-autospace:none'><span style='font-family:"Courier New"'>- Multilingual e-Gov services<o:p></o:p></span></p><p class=MsoNormal style='text-autospace:none'><span style='font-family:"Courier New"'>- Adaptation, personalization and recommendation models and goals in e-Gov<o:p></o:p></span></p><p class=MsoNormal style='text-autospace:none'><span style='font-family:"Courier New"'>- User, group and family modeling in e-Gov<o:p></o:p></span></p><p class=MsoNormal style='text-autospace:none'><span style='font-family:"Courier New"'>- Mining of user behavior, opinion mining, and sentiment analysis in e-Gov<o:p></o:p></span></p><p class=MsoNormal style='text-autospace:none'><span style='font-family:"Courier New"'>- Services for personalized access to (Linked) Open Government Data<o:p></o:p></span></p><p class=MsoNormal style='text-autospace:none'><span style='font-family:"Courier New"'>- Persistence, removal, and update of citizen profiles<o:p></o:p></span></p><p class=MsoNormal style='text-autospace:none'><span style='font-family:"Courier New"'>- Semantic techniques for user profiling and personalization in e-Gov<o:p></o:p></span></p><p class=MsoNormal style='text-autospace:none'><span style='font-family:"Courier New"'>- Ethical issues, including privacy, in e-Gov<o:p></o:p></span></p><p class=MsoNormal style='text-autospace:none'><span style='font-family:"Courier New"'>- Usability of e-Gov applications<o:p></o:p></span></p><p class=MsoNormal style='text-autospace:none'><span style='font-family:"Courier New"'>- Evaluation of personalized services in e-Gov<o:p></o:p></span></p><p class=MsoNormal style='text-autospace:none'><span style='font-family:"Courier New"'>- Applications of personalization methods in e-Gov<o:p></o:p></span></p><p class=MsoNormal style='text-autospace:none'><span style='font-family:"Courier New"'>- Communities and social networks in participatory e-Gov<o:p></o:p></span></p><p class=MsoNormal style='text-autospace:none'><span style='font-family:"Courier New"'>- Citizen-centered service design and modeling<o:p></o:p></span></p><p class=MsoNormal style='text-autospace:none'><span style='font-family:"Courier New"'><o:p> </o:p></span></p><p class=MsoNormal style='text-autospace:none'><span style='font-family:"Courier New"'>IMPORTANT DATES<o:p></o:p></span></p><p class=MsoNormal style='text-autospace:none'><span style='font-family:"Courier New"'><o:p> </o:p></span></p><p class=MsoNormal style='text-autospace:none'><span style='font-family:"Courier New"'>Abstract Submission deadline (not mandatory):<o:p></o:p></span></p><p class=MsoNormal style='text-autospace:none'><span style='font-family:"Courier New"'>March 25, 2014<o:p></o:p></span></p><p class=MsoNormal style='text-autospace:none'><span style='font-family:"Courier New"'>Paper Submission deadline:<o:p></o:p></span></p><p class=MsoNormal style='text-autospace:none'><span style='font-family:"Courier New"'>April 1, 2014<o:p></o:p></span></p><p class=MsoNormal style='text-autospace:none'><span style='font-family:"Courier New"'>Acceptance Notification:<o:p></o:p></span></p><p class=MsoNormal style='text-autospace:none'><span style='font-family:"Courier New"'>May 1, 2014<o:p></o:p></span></p><p class=MsoNormal style='text-autospace:none'><span style='font-family:"Courier New"'>Camera-ready due:<o:p></o:p></span></p><p class=MsoNormal style='text-autospace:none'><span style='font-family:"Courier New"'>May 15, 2014<o:p></o:p></span></p><p class=MsoNormal style='text-autospace:none'><span style='font-family:"Courier New"'><o:p> </o:p></span></p><p class=MsoNormal style='text-autospace:none'><span style='font-family:"Courier New"'>SUBMISSIONS<o:p></o:p></span></p><p class=MsoNormal style='text-autospace:none'><span style='font-family:"Courier New"'><o:p> </o:p></span></p><p class=MsoNormal style='text-autospace:none'><span style='font-family:"Courier New"'>We invite:<o:p></o:p></span></p><p class=MsoNormal style='text-autospace:none'><span style='font-family:"Courier New"'> (A) Research papers describing original studies of no more than 10 pages;<o:p></o:p></span></p><p class=MsoNormal style='text-autospace:none'><span style='font-family:"Courier New"'> (B) Position papers presenting opinions or work in progress of no more than 6 pages;<o:p></o:p></span></p><p class=MsoNormal style='text-autospace:none'><span style='font-family:"Courier New"'> (C) Business experience and case studies of no more than 6 pages.<o:p></o:p></span></p><p class=MsoNormal style='text-autospace:none'><span style='font-family:"Courier New"'><o:p> </o:p></span></p><p class=MsoNormal style='text-autospace:none'><span style='font-family:"Courier New"'>All submitted papers will be evaluated by at least two members of the program committee, based on originality, significance, technical soundness, and clarity of expression.<o:p></o:p></span></p><p class=MsoNormal style='text-autospace:none'><span style='font-family:"Courier New"'>Papers should be formatted according to the LNCS format (detailed formatting instructions can be found at:<o:p></o:p></span></p><p class=MsoNormal style='text-autospace:none'><span style='font-family:"Courier New"'><a href="http://www.springer.de/comp/lncs/authors.html">http://www.springer.de/comp/lncs/authors.html</a>)<o:p></o:p></span></p><p class=MsoNormal style='text-autospace:none'><span style='font-family:"Courier New"'><o:p> </o:p></span></p><p class=MsoNormal style='text-autospace:none'><span style='font-family:"Courier New"'>Submissions must be made through the EasyChair conference system prior the specified deadline (all deadlines refer to Pacific Standard Time 11:59pm).<o:p></o:p></span></p><p class=MsoNormal style='text-autospace:none'><span style='font-family:"Courier New"'><a href="https://www.easychair.org/conferences/?conf=pegov2014">https://www.easychair.org/conferences/?conf=pegov2014</a><o:p></o:p></span></p><p class=MsoNormal style='text-autospace:none'><span style='font-family:"Courier New"'><o:p> </o:p></span></p><p class=MsoNormal style='text-autospace:none'><span style='font-family:"Courier New"'>At least one of the authors should register and take part at the conference to make the presentation.<o:p></o:p></span></p><p class=MsoNormal style='text-autospace:none'><span style='font-family:"Courier New"'><o:p> </o:p></span></p><p class=MsoNormal style='text-autospace:none'><span style='font-family:"Courier New"'>The final proceedings will be published in the CEUR-WS volume of UMAP 2014.<o:p></o:p></span></p><p class=MsoNormal style='text-autospace:none'><span style='font-family:"Courier New"'><o:p> </o:p></span></p><p class=MsoNormal style='text-autospace:none'><span style='font-family:"Courier New"'>We will be looking at the possibility of editing a journal special issue from the workshop.<o:p></o:p></span></p><p class=MsoNormal style='text-autospace:none'><span style='font-family:"Courier New"'><o:p> </o:p></span></p><p class=MsoNormal style='text-autospace:none'><span style='font-family:"Courier New"'><o:p> </o:p></span></p><p class=MsoNormal style='text-autospace:none'><span style='font-family:"Courier New"'>Committee (alphabetical order):<o:p></o:p></span></p><p class=MsoNormal style='text-autospace:none'><span style='font-family:"Courier New"'><o:p> </o:p></span></p><p class=MsoNormal style='text-autospace:none'><span style='font-family:"Courier New"'>Co-Chairs<o:p></o:p></span></p><p class=MsoNormal style='text-autospace:none'><span style='font-family:"Courier New"'><o:p> </o:p></span></p><p class=MsoNormal style='text-autospace:none'><span style='font-family:"Courier New"'>Nikolaos Loutas, PwC, Belgium<o:p></o:p></span></p><p class=MsoNormal style='text-autospace:none'><span style='font-family:"Courier New"'><o:p> </o:p></span></p><p class=MsoNormal style='text-autospace:none'><span style='font-family:"Courier New"'>Fedelucio Narducci, University of Milano-Bicocca <o:p></o:p></span></p><p class=MsoNormal style='text-autospace:none'><span style='font-family:"Courier New"'>and University of Bari "Aldo Moro", Italy<o:p></o:p></span></p><p class=MsoNormal style='text-autospace:none'><span style='font-family:"Courier New"'><o:p> </o:p></span></p><p class=MsoNormal style='text-autospace:none'><span style='font-family:"Courier New"'>Adegboyega Ojo, Insight@NUI, Ireland<o:p></o:p></span></p><p class=MsoNormal style='text-autospace:none'><span style='font-family:"Courier New"'><o:p> </o:p></span></p><p class=MsoNormal style='text-autospace:none'><span style='font-family:"Courier New"'>Matteo Palmonari, University of Milano-Bicocca, Italy<o:p></o:p></span></p><p class=MsoNormal style='text-autospace:none'><span style='font-family:"Courier New"'><o:p> </o:p></span></p><p class=MsoNormal style='text-autospace:none'><span style='font-family:"Courier New"'>CŽcile Paris, CSIRO Computational Informatics, Australia<o:p></o:p></span></p><p class=MsoNormal style='text-autospace:none'><span style='font-family:"Courier New"'><o:p> </o:p></span></p><p class=MsoNormal style='text-autospace:none'><span style='font-family:"Courier New"'>Giovanni Semeraro, University of Bari "Aldo Moro", Italy<o:p></o:p></span></p><p class=MsoNormal style='text-autospace:none'><span style='font-family:"Courier New"'><o:p> </o:p></span></p><p class=MsoNormal style='text-autospace:none'><span style='font-family:"Courier New"'>PC (to be confirmed)<o:p></o:p></span></p><p class=MsoNormal style='text-autospace:none'><span style='font-family:"Courier New"'><o:p> </o:p></span></p><p class=MsoNormal style='text-autospace:none'><span style='font-family:"Courier New"'>Luciano Canova, ENI Corporate University, Italy<o:p></o:p></span></p><p class=MsoNormal style='text-autospace:none'><span style='font-family:"Courier New"'>Marco Comerio, University of Milan-Bicocca, Italy<o:p></o:p></span></p><p class=MsoNormal style='text-autospace:none'><span style='font-family:"Courier New"'>Ed Curry, DERI Galway, Ireland<o:p></o:p></span></p><p class=MsoNormal style='text-autospace:none'><span style='font-family:"Courier New"'>Amanda Dennett, Australian Government Department of Human Services, Australia<o:p></o:p></span></p><p class=MsoNormal style='text-autospace:none'><span style='font-family:"Courier New"'>Julia Hoxha, AIFB, Karlsruhe Institute of Technology (KIT), Germany<o:p></o:p></span></p><p class=MsoNormal style='text-autospace:none'><span style='font-family:"Courier New"'>Cataldo Musto, University of Bari Aldo Moro, Italy<o:p></o:p></span></p><p class=MsoNormal style='text-autospace:none'><span style='font-family:"Courier New"'>Surya Nepal, CSIRO ICT Centre, Australia<o:p></o:p></span></p><p class=MsoNormal style='text-autospace:none'><span style='font-family:"Courier New"'>Vassilios Peristeras, European Commission<o:p></o:p></span></p><p class=MsoNormal style='text-autospace:none'><span style='font-family:"Courier New"'>Karen Purser, Australian Centre of Excellence for Local Government<o:p></o:p></span></p><p class=MsoNormal style='text-autospace:none'><span style='font-family:"Courier New"'>Marco Rospocher, Fondazione Bruno Kessler, Italy<o:p></o:p></span></p><p class=MsoNormal style='text-autospace:none'><span style='font-family:"Courier New"'>Michael Sheng, University of Adelaide, Australia<o:p></o:p></span></p><p class=MsoNormal style='text-autospace:none'><span style='font-family:"Courier New"'>Efthimios Tambouris, University of Macedonia, Greece<o:p></o:p></span></p><p class=MsoNormal style='text-autospace:none'><span style='font-family:"Courier New"'>Keith Vander Linden, Calvin College, USA<o:p></o:p></span></p><p class=MsoNormal style='text-autospace:none'><span style='font-family:"Courier New"'><o:p> </o:p></span></p><p class=MsoNormal style='text-autospace:none'><span style='font-family:"Courier New"'> <o:p></o:p></span></p><p class=MsoNormal style='text-autospace:none'><span style='font-family:"Courier New"'>-------------------------------------------------------------------------<o:p></o:p></span></p><p class=MsoNormal style='text-autospace:none'><span style='font-family:"Courier New"'><o:p> </o:p></span></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span style='font-size:10.0pt;font-family:"Arial","sans-serif"'>-------------------------------<o:p></o:p></span></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span style='font-size:10.0pt;font-family:"Arial","sans-serif"'>Dr Cécile Paris</span><span style='font-size:12.0pt;font-family:"Times New Roman","serif"'> <br></span><span style='font-size:10.0pt;font-family:"Arial","sans-serif"'>Principal Senior Research Scientist</span><span style='font-size:12.0pt;font-family:"Times New Roman","serif"'><br></span><span style='font-size:10.0pt;font-family:"Arial","sans-serif"'>CSIRO Computational Informatics (CCI)</span><span style='font-size:12.0pt;font-family:"Times New Roman","serif"'><br></span><span style='font-size:10.0pt;font-family:"Arial","sans-serif"'><br>PO Box 76, Epping NSW 1710</span><span style='font-size:12.0pt;font-family:"Times New Roman","serif"'><o:p></o:p></span></p><p class=MsoNormal style='margin-bottom:12.0pt'><span style='font-size:10.0pt;font-family:"Arial","sans-serif"'>Physical Address: </span><br><span style='font-size:10.0pt;font-family:"Arial","sans-serif"'>CSIRO ICT Centre</span> <br><span style='font-size:10.0pt;font-family:"Arial","sans-serif"'>Crn Vimiera and Pembroke Roads, Marsfield NSW 2122</span> <br><span style='font-size:10.0pt;font-family:"Arial","sans-serif"'>Australia </span><br><span style='font-size:10.0pt;font-family:"Arial","sans-serif"'>Phone: +61 2 9372 4704 Fax: +61 2 9372 4585</span> <br><span style='font-size:10.0pt;font-family:"Arial","sans-serif"'>Email: <a href="mailto:Cecile.Paris@csiro.au">Cecile.Paris@csiro.au</a></span> <br><br><span style='font-size:10.0pt;font-family:"Arial","sans-serif"'><a href="http://www/">http://www</a>.ict.csiro.au/staff/Cecile.Paris</span> <o:p></o:p></p><p class=MsoNormal><o:p> 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