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<DIV><FONT face=Calibri>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt"><SPAN lang=EN-US>Dear
Colleagues,<o:p></o:p></SPAN></P>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt"><SPAN
lang=EN-US><o:p> </o:p></SPAN></P>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt"><SPAN lang=EN-US>On behalf of the
Pacific Asia Journal of the Association for Information Systems (PAJAIS), I am
pleased to announce that Volume 6, Number 1, 2014 issue of PAJAIS is now
available at the journal web site: <A
href="http://journal.ecrc.nsysu.edu.tw/pajais/"><FONT
color=#0000ff>http://journal.ecrc.nsysu.edu.tw/pajais/</FONT></A><o:p></o:p></SPAN></P>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt"><SPAN lang=EN-US>PAJAIS is also
available through AIS e-library: <A href="http://aisel.aisnet.org/pajais/"><FONT
title="http://aisel.aisnet.org/pajais/
CTRL + Click ¶}±Ò³sµ²"
color=#0000ff>http://aisel.aisnet.org/pajais/</FONT></A><o:p></o:p></SPAN></P>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt"><SPAN
lang=EN-US><o:p> </o:p></SPAN></P>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt"><B
style="mso-bidi-font-weight: normal"><SPAN lang=EN-US
style="FONT-SIZE: 14pt">Table of Contents <o:p></o:p></SPAN></B></P>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt"><SPAN
lang=EN-US><o:p> </o:p></SPAN></P>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt"><SPAN lang=EN-US>Editorial
Introduction: The Effect of Mobile Devices<o:p></o:p></SPAN></P>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt"><SPAN lang=EN-US>Ting-Peng
Liang<o:p></o:p></SPAN></P>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt"><SPAN
lang=EN-US><o:p> </o:p></SPAN></P>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt"><SPAN
lang=EN-US>Abstract<o:p></o:p></SPAN></P>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt"><SPAN lang=EN-US>Mobile devices
such as smartphones and iPads have become the next-generation information
platform for most people, replacing the traditional Windows-based one. We see
significant growth of using Apps on mobile devices, particularly those designed
for social networking, such as Line and WhatsApp. A recent deal that Facebook
acquired WhatsApp has evidenced this trend of moving toward mobile social media.
In this issue, we have two papers related to social media: one is about the
effect of mobile phones on user¡¦s perception of closeness and the other reviews
literature in social media research. The third paper is related to the recovery
of online service.
*********************************************************************<o:p></o:p></SPAN></P>
<P class=MsoListParagraph
style="MARGIN: 0cm 0cm 0pt 18pt; TEXT-INDENT: -18pt; mso-para-margin-left: 0gd; mso-list: l0 level1 lfo1"><SPAN
lang=EN-US
style="mso-fareast-font-family: Calibri; mso-fareast-theme-font: minor-latin; mso-bidi-font-family: Calibri; mso-bidi-theme-font: minor-latin"><SPAN
style="mso-list: Ignore">1)<SPAN
style='FONT: 7pt "Times New Roman"'>
</SPAN></SPAN></SPAN><SPAN lang=EN-US>From Physical Co-location to Perceived
Co-presence: ¡§I feel close to you when I use my mobile¡¨ <o:p></o:p></SPAN></P>
<P class=MsoListParagraph
style="MARGIN: 0cm 0cm 0pt 18pt; mso-para-margin-left: 0gd"><SPAN
lang=EN-US>Antonio Díaz Andrade<o:p></o:p></SPAN></P>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt"><SPAN
lang=EN-US><o:p> </o:p></SPAN></P>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt"><SPAN
lang=EN-US>Abstract<o:p></o:p></SPAN></P>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt"><SPAN lang=EN-US>Mobile phones
represent one of the most pervasive technologies of our time. This technology
not only makes possible communication at a distance but also creates a
communicative environment that enables the transportation of social life within
the space-time system. Since young adults have largely embraced mobile
technology for their everyday activities, this research analyses how individuals
in the 18-24 years old age bracket realise their social life through mobile
phones. The findings of this study conducted in New Zealand show that the use of
mobile phones reshapes the young adults¡¦ perceptions of their social space-time
system. The evidence suggests that, regardless of whether the individuals are
the call makers or the call takers when they talk to their loving partners,
close family members and close friends, a subjective understanding of
co-presence overshadows their physical co-location. Individuals perceive to be
closer to their communication partners than to those in their corporeal
proximity.<o:p></o:p></SPAN></P>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt"><SPAN
lang=EN-US><o:p> </o:p></SPAN></P>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt"><SPAN
lang=EN-US>Keywords</SPAN><SPAN
style='FONT-FAMILY: "·s²Ó©úÅé","serif"; mso-fareast-font-family: ·s²Ó©úÅé; mso-fareast-theme-font: minor-fareast; mso-ascii-font-family: Calibri; mso-ascii-theme-font: minor-latin; mso-hansi-font-family: Calibri; mso-hansi-theme-font: minor-latin'>¡G</SPAN><SPAN
lang=EN-US>Co-presence, space-time system, mobile phones, young adults,
communicative environment, social life<o:p></o:p></SPAN></P>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt"><SPAN
lang=EN-US>*********************************************************************<o:p></o:p></SPAN></P>
<P class=MsoListParagraph
style="MARGIN: 0cm 0cm 0pt 18pt; TEXT-INDENT: -18pt; mso-para-margin-left: 0gd; mso-list: l0 level1 lfo1"><SPAN
lang=EN-US
style="mso-fareast-font-family: Calibri; mso-fareast-theme-font: minor-latin; mso-bidi-font-family: Calibri; mso-bidi-theme-font: minor-latin"><SPAN
style="mso-list: Ignore">2)<SPAN
style='FONT: 7pt "Times New Roman"'>
</SPAN></SPAN></SPAN><SPAN lang=EN-US>Social Media Research: A Review of
Academic Research and Future Research Directions<o:p></o:p></SPAN></P>
<P class=MsoListParagraph
style="MARGIN: 0cm 0cm 0pt 18pt; mso-para-margin-left: 0gd"><SPAN
lang=EN-US>Ashir Ahmed, Helana Scheepers, and Rosemary
Stockdale<o:p></o:p></SPAN></P>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt"><SPAN
lang=EN-US><o:p> </o:p></SPAN></P>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt"><SPAN
lang=EN-US>Abstract<o:p></o:p></SPAN></P>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt"><SPAN lang=EN-US>Research into
social media has proliferated significantly over the last few years. However,
the majority of papers published in this domain lack rigorous theoretical
underpinning. This paper provides a report on a systematic literature search of
social media research papers in major Information Systems (IS) outlets including
journals and conferences from January 2009 to January 2013. The survey of
literature indicates that there is a continuous increase in the number of social
media research articles published over the last few years. Furthermore, we found
that the majority of papers were data driven and not theory driven and a greater
number of papers were published in conferences than in journals. In summary, we
suggest that research into social media has been emerging over a period of time
and there are numerous opportunities for researchers to conduct rigorous studies
in this area. Moreover, it is anticipated that the review presented in this
paper will be a good resource for future research into social media and will
stimulate further interest in this area. <o:p></o:p></SPAN></P>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt"><SPAN
lang=EN-US><o:p> </o:p></SPAN></P>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt"><SPAN lang=EN-US>Keywords: Social
Media, Social Media Research, Information Systems<o:p></o:p></SPAN></P>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt"><SPAN
lang=EN-US>*********************************************************************<o:p></o:p></SPAN></P>
<P class=MsoListParagraph
style="MARGIN: 0cm 0cm 0pt 18pt; TEXT-INDENT: -18pt; mso-para-margin-left: 0gd; mso-list: l0 level1 lfo1; mso-pagination: widow-orphan"><SPAN
lang=EN-US
style="mso-fareast-font-family: Calibri; mso-fareast-theme-font: minor-latin; mso-bidi-font-family: Calibri; mso-bidi-theme-font: minor-latin"><SPAN
style="mso-list: Ignore">3)<SPAN
style='FONT: 7pt "Times New Roman"'>
</SPAN></SPAN></SPAN><SPAN lang=EN-US>Exploring Online Double Deviation Effect
from Psychological Contract Violation, Emotion, and Power Perspectives<SPAN
style="mso-spacerun: yes"> </SPAN><o:p></o:p></SPAN></P>
<P class=MsoListParagraph
style="MARGIN: 0cm 0cm 0pt 18pt; mso-para-margin-left: 0gd; mso-pagination: widow-orphan"><SPAN
lang=EN-US>Yu-Hui Fang and Chao-Min Chiu</SPAN><SPAN
style='FONT-FAMILY: "·s²Ó©úÅé","serif"; mso-fareast-font-family: ·s²Ó©úÅé; mso-fareast-theme-font: minor-fareast; mso-ascii-font-family: Calibri; mso-ascii-theme-font: minor-latin; mso-hansi-font-family: Calibri; mso-hansi-theme-font: minor-latin'>ƒx</SPAN><SPAN
lang=EN-US><o:p></o:p></SPAN></P>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt"><SPAN
lang=EN-US><o:p> </o:p></SPAN></P>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt"><SPAN
lang=EN-US>Abstract<o:p></o:p></SPAN></P>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt"><SPAN lang=EN-US>Service recovery
is a critical moment of truth in retaining customers and reinforcing customer
relationships, and has been considered as an ¡§Achilles' heel¡¨ in online
marketplaces. Poor service recoveries exacerbate the negative effects of the
failure, producing a ¡§double deviation¡¨ effect. The double deviation effect may
arise from the seller¡¦s power misuse and then dissolve the buyer-seller
relationship (e.g., violate consumer psychological contract), elicit consumer
negative emotions which lead to customer coping behaviors. This study links the
theories of psychological contract violation (PCV), emotion, and coping from the
power perspective to investigate the double deviation scenario in online auction
marketplaces. Two moderators (perceived power and perceived consumer
empowerment) are considered in our proposed model. Data collected from 190
consumers of one auction website provide support for the proposed model. The
results shed light on what constitutes the determinants of consumer judgments
while facing double deviation scenario and how consumers react to and cope with
it in online marketplaces. Finally, implications and limitations are discussed
in the last part of this paper. <o:p></o:p></SPAN></P>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt"><SPAN
lang=EN-US><o:p> </o:p></SPAN></P>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt"><SPAN lang=EN-US>Keywords: Coping
Behaviors, Emotions, Justice, Power, Psychological Contract Violation, Service
Recovery.<o:p></o:p></SPAN></P>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt"><SPAN
lang=EN-US>=====================================================================<o:p></o:p></SPAN></P>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt"><SPAN lang=EN-US>Best Regards,
<o:p></o:p></SPAN></P>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt"><SPAN lang=EN-US>Dr. Ting-Peng
Liang, Editor in Chief, <o:p></o:p></SPAN></P>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt"><SPAN lang=EN-US>Pacific Asia
Journal of the Association for Information Systems <o:p></o:p></SPAN></P>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt"><SPAN lang=EN-US>Information
Systems Department <o:p></o:p></SPAN></P>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt"><SPAN lang=EN-US>College of
Business Administration <o:p></o:p></SPAN></P>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt"><SPAN lang=EN-US>Electronic
Commerce Research Center<BR>National Sun Yat-sen University <BR>70 Lien-Hai
Road, Kaohsiung 804 Taiwan<BR><A href="http://www.ecrc.nsysu.edu.tw/"><FONT
color=#0000ff>http://www.ecrc.nsysu.edu.tw/</FONT></A><BR>TEL:886-7-5252000 ext
4781<BR>FAX:886-7-5254504<o:p></o:p></SPAN></P></FONT></DIV>
<DIV><FONT face=Calibri>===================================<BR>Ju-min Michelle
Yen<BR>Research Assistant<BR>Electronic Commerce Research Center<BR>National Sun
Yat-Sen University<BR> <BR>70 Lien-Hai Road, Kaohsiung 804 Taiwan<BR><A
href="http://www.ecrc.nsysu.edu.tw/index_en.html">http://www.ecrc.nsysu.edu.tw/index_en.html</A><BR>TEL:+886-7-5252000
ext 4711<BR>FAX:+886-7-5254504<BR>====================================
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