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<font face="Times New Roman,serif" size="3"><span lang="en-US"><b>Call for Papers</b></span></font><font face="Times New Roman,serif" size="3"><span lang="en-US"><b> </b></span></font></div>
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<font face="Times New Roman,serif" size="3"><span lang="en-US"><b>Minitrack for</b></span></font></div>
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<font face="Times New Roman,serif" size="3"><span lang="en-US"><b>eSourcing of business processes and software products and services</b></span></font></div>
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<font face="Times New Roman,serif" size="3"><span lang="en-US"><b>at</b></span></font></div>
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<font face="Times New Roman,serif" size="3"><span lang="en-US"><b>48th Annual Hawaii International Conference on System Sciences</b></span></font></div>
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<font face="Times New Roman,serif" size="3"><span lang="en-US"><b>January 5-8, 2015 (Monday through Thursday)</b></span></font></div>
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<font face="Times New Roman,serif" size="3"><span lang="en-US"><b>Grand Hyatt, Kauai, U.S.A.</b></span></font></div>
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<a href="http://www.hicss.hawaii.edu/" target="_blank"><font size="3"><font face="Times New Roman,serif"><span lang="en-US"><b>http://www.hicss.hawaii.edu</b></span></font></font></a></div>
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<font face="Times New Roman,serif" size="3"><span lang="en-US"><b>by</b></span></font></div>
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<font face="Times New Roman,serif" size="3"><span lang="en-US"><b>Timo Käkölä Bill Hefley</b></span></font></div>
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<font face="Times New Roman,serif" size="3"><span lang="en-US"><b>University of Jyväskylä, Finland University of Pittsburg, U.S.A.</b></span></font></div>
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<span style="font-family:'Times New Roman',serif; font-size:medium; text-align:justify"> timokk@jyu.fi wehefley@katz.pitt.edu</span></div>
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<div align="justify" style="margin-top:14pt; margin-bottom:14pt"><font face="Times New Roman,serif" size="3"><span lang="en-US">ICT-supported outsourcing (eSourcing) of business processes (BPO) and Information Technology – enabled services (ITES), including
software products and services, continues to grow. For example, in 2012 the ITES-BPO industry of India employed almost 3 million people directly and almost 12 million in total. It accounts for almost one twelfth of the Gross Domestic Product of India.</span></font></div>
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<div align="justify" style="margin-top:14pt; margin-bottom:14pt"><font face="Times New Roman,serif" size="3"><span lang="en-US">During this millennium, extensive research has been conducted in international ITES-BPO eSourcing. Many important parts of the eSourcing
body of knowledge are thus in a fairly mature stage. For example, the eSourcing life cycle (from initiating the eSourcing engagement between a customer and a provider through delivering and consuming the service to completing the engagement) and the component
processes are well known from the viewpoints of both providers and customers. Numerous international and defacto standards have emerged in this area, including the eSourcing Capability Models and ISO standards in development (ISO/IEC 30105 for ITES-BPO eSourcing
and ISO 37500 for outsourcing).</span></font></div>
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<div align="justify" style="margin-top:14pt; margin-bottom:14pt"><font face="Times New Roman,serif" size="3"><span lang="en-US">At the same time, the ITES-BPO eSourcing landscape is changing quickly. Traditionally, this has focused on transactional sourcing
of relatively simple processes to reap cost savings. However, many providers and customers are increasingly enacting long-term partnerships to eSource complex vertical and horizontal functions serving multiple, often end-to-end business processes using sophisticated
IT solutions. As a result, both more efficient and more flexible processes can be designed, aligned to the business strategy, and enacted to deliver improved products and services. Finally, the most sophisticated ITES-BPO providers can establish large multi-country,
multi-business, multi-process eSourcing programs with their customers to deliver strategic, sustained business value while managing risks. Customers are demanding not only lower costs, but also increasing levels of innovation and accomplishment. Research is
needed to ensure providers and customers can establish relationships and engagements that best meet their strategic needs and capabilities.</span></font></div>
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<div align="justify" style="margin-top:14pt; margin-bottom:14pt"><font face="Times New Roman,serif" size="3"><span lang="en-US">This minitrack is interested in contributions that help providers and customers to enhance their eSourcing maturity from simple cost-driven
engagements to strategic partnerships bringing significant and sustained value. The minitrack welcomes, but is not limited to, contributions in the following areas:</span></font></div>
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</span></font></div>
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<font face="Symbol" size="3"><span lang="en-US">·</span></font><font face="Times New Roman" size="3"><span lang="en-US"> </span></font><font face="Times New Roman,serif" size="3"><span lang="en-US">The design, adaptation, implementation, and/or validation
of process reference models for the eSourcing life-cycle</span></font></div>
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<font face="Symbol" size="3"><span lang="en-US">·</span></font><font face="Times New Roman" size="3"><span lang="en-US"> </span></font><font face="Times New Roman,serif" size="3"><span lang="en-US">The design, adaptation, implementation, and/or validation
of process assessment models for the eSourcing life-cycle</span></font></div>
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<font face="Symbol" size="3"><span lang="en-US">·</span></font><font face="Times New Roman" size="3"><span lang="en-US"> </span></font><font face="Times New Roman,serif" size="3"><span lang="en-US">The design, adaptation, implementation, and/or validation
of new strategic initiatives such as platform-based BPO (PaaS), enabling mass-customized, high-margin services</span></font></div>
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<font face="Symbol" size="3"><span lang="en-US">·</span></font><font face="Times New Roman" size="3"><span lang="en-US"> </span></font><font face="Times New Roman,serif" size="3"><span lang="en-US">New pricing models in eSourcing such as value-based,
outcome-based (e.g., price per software function point), pay per use, and risk/reward models</span></font></div>
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<font face="Symbol" size="3"><span lang="en-US">·</span></font><font face="Times New Roman" size="3"><span lang="en-US"> </span></font><font face="Times New Roman,serif" size="3"><span lang="en-US">In depth investigation of eSourcing reference models,
process assessment models, and enabling information systems in different industry verticals such as logistics, manufacturing, and health care</span></font></div>
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<font face="Times New Roman,serif" size="3" style="text-indent:-18pt"><span lang="en-US"><span class="Apple-tab-span" style="white-space:pre"></span><span class="Apple-tab-span" style="white-space:pre"></span> </span></font><span style="text-indent:-18pt; font-family:'Times New Roman',serif; font-size:medium">Innovation
and supplier-relationship management to support eSourcing engagements</span></div>
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<font face="Times New Roman,serif" size="3" style="text-indent:-18pt"><span lang="en-US"><span class="Apple-tab-span" style="white-space:pre"></span><span class="Apple-tab-span" style="white-space:pre"></span> </span></font><span style="text-indent:-18pt; font-family:'Times New Roman',serif; font-size:medium">Tools
and technology to support eSourcing</span></div>
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<div align="justify" style="margin-top:14pt; margin-bottom:0px"><font face="Times New Roman,serif" size="3"><b>Deadlines for Authors</b></font></div>
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<font face="Symbol" size="3"><span lang="en-US">·</span></font><font face="Times New Roman" size="3"><span lang="en-US"> Before </span></font><span style="font-family:'Times New Roman',serif; font-size:medium">June 15: A one page abstract as an indication
of interest is encouraged</span></div>
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<font face="Times New Roman,serif" size="3" style="text-indent:-18pt"><span lang="en-US"><span class="Apple-tab-span" style="white-space:pre"></span><span class="Apple-tab-span" style="white-space:pre"></span> June 15: </span></font><font face="Times New Roman,serif" size="3" style="text-indent:-18pt"><span lang="en-US">Submit
full manuscripts for review as instructed. The review is double-blind; therefore, this initial submission must be without author names.</span></font></div>
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<font face="Symbol" size="3"><span lang="en-US">·</span></font><font face="Times New Roman" size="3"><span lang="en-US"> </span></font><font face="Times New Roman,serif" size="3"><span lang="en-US">August 15: </span></font><font face="Times New Roman,serif" size="3"><span lang="en-US">Acceptance/Rejection
Notices to authors. It is very important that at least one author of each accepted paper register and attend the conference.</span></font></div>
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<font face="Symbol" size="3"><span lang="en-US">·</span></font><font face="Times New Roman" size="3"><span lang="en-US"> </span></font><font face="Times New Roman,serif" size="3"><span lang="en-US">September 15: Submit final paper.</span></font></div>
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<font face="Symbol" size="3"><span lang="en-US">·</span></font><font face="Times New Roman" size="3"><span lang="en-US"> </span></font><font face="Times New Roman,serif" size="3"><span lang="en-US">October 1: </span></font><font face="Times New Roman,serif" size="3"><span lang="en-US">Early
Registration fee deadline. At least one author of each paper should register by this date to secure publication in the Proceedings.</span></font></div>
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