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Contents of Volume 16, Issue 03 (March) Journal of the Association for Information Systems (JAIS), Official Publication of the Association for Information Systems<br>
Published: Monthly Electronically<br>
ISSN: 1536-9323<br>
Published by the Association for Information Systems, Atlanta, USA (http://aisel.aisnet.org/jais/)<br>
<br>
Editor-in-Chief: Professor Suprateek Sarker, University of Virginia, USA<br>
<br>
PAPER ONE<br>
IT Feature Use over Time and its Impact on Individual Task Performance<br>
<br>
Alexander Benlian, Darmstadt University of Technology<br>
<br>
Abstract<br>
Although anecdotal evidence in organizations and research studies suggest that the functional potential of installed IT applications is underutilized and that most users apply just a narrow band of features, there is still little understanding about the nature
and implications of change in IT feature use (ITFU) over time. Drawing on technology capability broadening-deepening and IT skill acquisition literatures, this study investigates how IT use—conceptualized at the IT feature level—evolves over time and how it
affects continual and distal task performance during the initial usage of an IT application. The results of two longitudinal panel studies of 330 and 314 IT users show that, when users start using an IT application for task accomplishment, ITFU increases non-linearly
over time with diminishing growth rates. At early stages of system use, users predominantly extend their ITFU to become more familiar with the system’s feature potential, while, at later stages, when users have increasingly recognized a match between the requirements
of a work task and system features, they focus more heavily on leveraging a stable subset of IT features to benefit from task completion. As such, the magnitude in broadening and deepening capabilities in using IT features decreases over time. Moreover, both
studies reveal that growth in ITFU has, in and of itself, significant impacts not only on immediate performance perceptions but also on more delayed, objective task performance. Researchers will benefit from the study results by better understanding the dynamics
of individual ITFU and their performance implications. Managers striving to encourage users to expand their IT feature repertoire may use the results to conduct experience-based feature upgrades or training programs.
<br>
<br>
To obtain a copy of the entire article, click on the link below: <br>
http://aisel.aisnet.org/jais/vol16/iss3/2/<br>
<br>
<br>
PAPER TWO<br>
ICT-Enabled Community Empowerment in Crisis Response: Social Media in Thailand Flooding 2011<br>
<br>
Carmen Leong Mei Ling, National University of Singapore<br>
Shan L. Pan, University of New South Wales<br>
Peter Ractham, Thammasat University<br>
Laddawan Kaewkitipong, Thammasat University<br>
<br>
Abstract<br>
In this paper, we examine the emerging use of ICT in social phenomena such as natural disasters. Researchers have acknowledged that a community possesses the capacity to manage the challenges in crisis response on its own. However, extant IS studies focus predominantly
on IS use from the crisis response agency’s perspective, which undermines communities’ role. By adopting an empowerment perspective, we focus on understanding how social media empowers communities during crisis response. As such, we present a qualitative case
study of the 2011 Thailand flooding. Using an interpretive approach, we show how social media can empower the community from three dimensions of empowerment process (structural, psychological, and resource empowerment) to achieve collective participation,
shared identification, and collaborative control in the community. We make two contributions: 1) we explore an emerging social consequence of ICT by illustrating the roles of social media in empowering communities when responding to crises, and 2) we address
the literature gap in empowerment by elucidating the actualization process of empowerment that social media as a mediating structure enables.<br>
<br>
To obtain a copy of the entire article, click on the link below: <br>
http://aisel.aisnet.org/jais/vol16/iss3/1/<br>
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