<html><head><meta http-equiv="Content-Type" content="text/html charset=utf-8"></head><body style="word-wrap: break-word; -webkit-nbsp-mode: space; -webkit-line-break: after-white-space;" class=""><div class="">Call for Papers</div><div class=""><br class=""></div><div class=""><div class="">Digital and ICT Enabled Services Minitrack @ Decision Analytics, Mobile Services, and Service Science Track</div><div class=""><a href="http://www.hicss.org/#!digital-and-ict-enabled-services/c1nve" class="">http://www.hicss.org/#!digital-and-ict-enabled-services/c1nve</a></div></div><div class=""> <br class="">The purpose of the minitrack is to draw researchers’ attention to the innovation, design, development, management, and use of Digital and ICT Enabled Services for both Consumers and Enterprises. It will provide a discussion forum for researchers interested in fostering analytics-based and service-based approaches to theoretical and practical problems related to such services [1-6].<br class=""> <br class="">In a broad sense, ICT enabled services can be defined as [1] : ‘..systems that enable value co-creation through the development and implementation of information and communication technology enabled processes that integrate system value propositions with customer value drivers.’ These services meld the worlds of bits and atoms and promise to transform the transportation, energy, and other sectors like the media industries before them. Examples of such ICT enabled services are, e.g., NFC enabled Air New Zealand frequent flyer cards that facilitate check-in and identity verification, mobile ticketing services for public transport, digital services for music festival participants to interact and co-create with each other before, during, after the event, smart television services and content, tablet-based services for ordering food and drinks at a casino or restaurant, etc. Likewise, there are substantial opportunities for ICT-driven service innovation in business-to-business settings. These opportunities exist particularly in manufacturing in which innovation activities increase the digitization of products and production processes. We see that the global awareness of the power of the manufacturing industry will be linked to horizontal cyber-physical systems that enable value co-creation in the networked business environment. The cyber-aspects of such systems are ICT infrastructure, computer hardware, software, and different kind of sensors and actors. These components turn cyber-physical systems into platforms for designing and operating service. The data on products and processes gained through networked CPS and the ability to act on this data through control systems and actors enables novel ways of co-creating service in industrial contexts.<br class=""> <br class="">This emerging area of research raises interesting questions. For example, traditional development approaches focus on improving the efficiency and effectiveness of organizational processes. The design of ICT enabled services may, however, require an emphasis on the socio-psychological aspects, such as the value-in-use and user/consumer/co-creator experiences. Similarly, we consider that the design and development of digital services is an important topic and we see that there are different continuums of ICT enables services. One of these continuums is the level of digitalization. Another is likely to be related to cyber-physical aspects of services and how the service is linked to the physical world through sensors and/or people’s interactions.<br class=""> <br class="">Discussion Topics:<br class=""> <br class="">The shift of consumer and enterprise personnel from users to co-creators of value, calls for a significant re-appraisal of our current design and development approaches. Relevant topics for this minitrack include (but are not limited to):<br class=""><div class=""><span class="Apple-tab-span" style="white-space:pre"> </span>• ICT enabled services, mobile services, and consumer information systems<br class=""><div class=""><span class="Apple-tab-span" style="white-space:pre"> </span>• Discovery, fuzzy-front end, and innovation processes <br class=""></div><div class=""><span class="Apple-tab-span" style="white-space:pre"> </span>• Design, and development processes and methodologies<br class=""></div><div class=""><span class="Apple-tab-span" style="white-space:pre"> </span>• Analytics supported innovation, design, development, and management<br class=""></div><div class=""><span class="Apple-tab-span" style="white-space:pre"> </span>• Socio-psychological aspects of ICT enabled service use<br class=""></div><div class=""><span class="Apple-tab-span" style="white-space:pre"> </span>• Temporo-spatial relevance, e.g., wearable device, such as iWatch or Google Glasses, enabled services<br class=""></div></div><div class=""><span class="Apple-tab-span" style="white-space:pre"> </span>• Consumer and enterprise user aspects<br class=""><div class=""><span class="Apple-tab-span" style="white-space:pre"> </span>• Service ecosystems <br class=""></div><div class=""><span class="Apple-tab-span" style="white-space:pre"> </span>• Social networking <br class=""></div><div class=""><span class="Apple-tab-span" style="white-space:pre"> </span>• Location and/or sensor aware services<br class=""></div><div class=""><span class="Apple-tab-span" style="white-space:pre"> </span>• Hedonic ICT enabled services <br class=""></div><div class=""><span class="Apple-tab-span" style="white-space:pre"> </span>• Understanding social and cultural contexts<br class=""></div><div class=""><span class="Apple-tab-span" style="white-space:pre"> </span>• Consumerization of enterprise services<br class=""></div></div><div class=""><span class="Apple-tab-span" style="white-space:pre"> </span>• Cyber-Physical systems and services<br class=""><div class=""><span class="Apple-tab-span" style="white-space:pre"> </span>• Cyber-Physical systems and services from different disciplinary perspectives, such as, information systems, operations research, software engineering, service science, and service research<br class=""></div><div class=""><span class="Apple-tab-span" style="white-space:pre"> </span>• Service innovation based on cyber-physical systems and services<br class=""></div><div class=""><span class="Apple-tab-span" style="white-space:pre"> </span>• Service ecosystems, platforms and novel architecture related cyber-physical systems and services<br class=""></div><div class=""><span class="Apple-tab-span" style="white-space:pre"> </span>• Theoretical aspects of cyber-physical systems and services research<br class=""></div><div class=""><span class="Apple-tab-span" style="white-space:pre"> </span>• Cyber-physical systems and services as artifacts<br class=""></div><div class=""><span class="Apple-tab-span" style="white-space:pre"> </span>• Use and adoption of cyber-physical systems and services<br class=""></div></div> </div><div class=""><div class="">Submission deadline: 15th June</div><div class=""><br class=""></div><div class="">How to submit a paper: <a href="http://www.hicss.org/#!call-for-papers/c1cd9" class="">http://www.hicss.org/#!call-for-papers/c1cd9</a></div></div><div class=""><br class="">References<br class=""> <br class="">[1] T. Tuunanen, M. Myers, and H. Cassab, "A Conceptual Framework for Consumer Information Systems Development," Pacific Asia Journal of the Association for Information Systems, vol. 2, pp. 47-66, 2010.<br class="">[2] S. L. Vargo and R. F. Lusch, "Evolving to a New Dominant Logic for Marketing," Journal of Marketing, vol. 68, pp. 1-17, 2004.<br class="">[3] V. K. Tuunainen and T. Tuunanen, "IISIn-A model for analyzing ICT Intensive Service Innovations in n-sided Markets," 2011, pp. 1-10.<br class="">[4] K. N. Lemon and M. H. Huang, "IT-Related Service: A Multidisciplinary Perspective," Journal of Service Research, vol. 14, p. 251, August 2011.<br class="">[5] I. R. Bardhan, H. Demirkan, P. Kannan, and R. J. Kauffman, "Special Issue: Information Systems in Services," Journal of Management Information Systems, vol. 26, pp. 5-12, 2010.<br class="">[6] T. Tuunanen, J. Bragge, J. Häivälä, W. Hui, and V. H. Virtanen, "A Method for Recruitment of Lead users from Virtual Communities to Innovate IT Enabled Services for Consumers in Global Markets," Pacific Asia Journal of the Association for Information Systems, vol. 3, p. 3, 2011.</div> <br class="">Minitrack Chairs:<br class=""> <br class="">Tuure Tuunanen (Primary Contact)<br class="">University of Jyväskylä<br class="">Department of Computer Science and Information Systems<br class="">P.O. Box 35 FIN-40014<br class="">Tel: +358 40 036260<br class="">Email: <a href="mailto:tuure@tuunanen.fi" class="">tuure@tuunanen.fi</a> <br class=""> <br class="">Ola Henfridsson<br class="">University of Warrick Business School<br class="">Coventry CV4 7AL, United Kingdom<br class="">Email: <a href="mailto:Ola.Henfridsson@wbs.ac.uk" class="">Ola.Henfridsson@wbs.ac.uk</a> <br class=""> <br class="">Tilo Böhmann<br class="">University of Hamburg<br class="">Department of Informatics<br class="">Vogt-Kölln-Str. 30 D-22527 Hamburg Germany<br class="">Tel: +49 40 428 83-2299<br class="">Email:tilo.boehmann@<a href="http://uni-hamburg.de" class="">uni-hamburg.de</a> <br class=""><div apple-content-edited="true" class="">
<div style="color: rgb(0, 0, 0); letter-spacing: normal; orphans: auto; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px; -webkit-text-stroke-width: 0px; word-wrap: break-word; -webkit-nbsp-mode: space; -webkit-line-break: after-white-space;" class=""><div style="orphans: auto; text-align: start; text-indent: 0px; widows: auto; word-wrap: break-word; -webkit-nbsp-mode: space; -webkit-line-break: after-white-space;" class=""><div style="orphans: auto; text-align: start; text-indent: 0px; widows: auto; word-wrap: break-word; -webkit-nbsp-mode: space; -webkit-line-break: after-white-space;" class=""><div style="orphans: auto; text-align: start; text-indent: 0px; widows: auto; word-wrap: break-word; -webkit-nbsp-mode: space; -webkit-line-break: after-white-space;" class=""><div style="orphans: auto; text-align: start; text-indent: 0px; widows: auto; word-wrap: break-word; -webkit-nbsp-mode: space; -webkit-line-break: after-white-space;" class=""><div style="orphans: auto; text-align: start; text-indent: 0px; widows: auto; word-wrap: break-word; -webkit-nbsp-mode: space; -webkit-line-break: after-white-space;" class=""><div style="orphans: auto; text-align: start; text-indent: 0px; widows: auto; word-wrap: break-word; -webkit-nbsp-mode: space; -webkit-line-break: after-white-space;" class=""><div style="orphans: auto; text-align: start; text-indent: 0px; widows: auto; word-wrap: break-word; -webkit-nbsp-mode: space; -webkit-line-break: after-white-space;" class=""><span class="Apple-style-span" style="border-collapse: separate; border-spacing: 0px;"><div style="word-wrap: break-word; -webkit-nbsp-mode: space; -webkit-line-break: after-white-space;" class=""><div class=""><div style="color: rgb(0, 0, 0); letter-spacing: normal; text-transform: none; white-space: normal; word-spacing: 0px; -webkit-text-stroke-width: 0px; font-style: normal; font-variant: normal; font-weight: normal; line-height: normal; -webkit-text-decorations-in-effect: none;" class=""><font face="Consolas" class=""><br class=""></font></div><div style="color: rgb(0, 0, 0); letter-spacing: normal; text-transform: none; white-space: normal; word-spacing: 0px; -webkit-text-stroke-width: 0px; font-style: normal; font-variant: normal; font-weight: normal; line-height: normal; -webkit-text-decorations-in-effect: none;" class=""><font face="Consolas" class="">Best regards,<br class=""><br class="">Tuure Tuunanen, D.Sc. (Econ.)<br class="">Professor</font></div><div style="color: rgb(0, 0, 0); letter-spacing: normal; text-transform: none; white-space: normal; word-spacing: 0px; -webkit-text-stroke-width: 0px; font-style: normal; font-variant: normal; font-weight: normal; line-height: normal; -webkit-text-decorations-in-effect: none;" class=""><font face="Consolas" class="">Dept. of CS&IS</font></div><div style="color: rgb(0, 0, 0); letter-spacing: normal; text-transform: none; white-space: normal; word-spacing: 0px; -webkit-text-stroke-width: 0px; font-style: normal; font-variant: normal; font-weight: normal; line-height: normal; -webkit-text-decorations-in-effect: none;" class=""><font face="Consolas" class="">Univ. of Jyväskylä</font></div><div style="color: rgb(0, 0, 0); letter-spacing: normal; text-transform: none; white-space: normal; word-spacing: 0px; -webkit-text-stroke-width: 0px; -webkit-text-decorations-in-effect: none; line-height: normal; font-weight: normal; font-variant: normal; font-style: normal;" class=""><font face="Consolas" class="">----<br class="">CSL Global Faculty, The Center for Services Leadership,<br class="">Arizona State University, <font color="#0000FF" class=""><u class=""><a href="http://wpcarey.asu.edu/csl/" class="">http://wpcarey.asu.edu/csl/</a><br class=""></u></font>----<br class=""><span style="text-align: -webkit-auto;" class="">Would you like know more about digital services and value co-creation? </span></font></div><div style="color: rgb(0, 0, 0); letter-spacing: normal; text-transform: none; white-space: normal; word-spacing: 0px; -webkit-text-stroke-width: 0px; -webkit-text-decorations-in-effect: none; line-height: normal; font-weight: normal; font-variant: normal; font-style: normal;" class=""><font face="Consolas" class=""><font style="text-align: -webkit-auto;" class="">See </font><a href="http://aisel.aisnet.org/pajais/vol2/iss1/5" style="text-align: -webkit-auto;" class="">http://aisel.aisnet.org/pajais/vol2/iss1/5</a></font></div><div style="color: rgb(0, 0, 0); letter-spacing: normal; text-transform: none; white-space: normal; word-spacing: 0px; -webkit-text-stroke-width: 0px;" class=""><font face="Consolas" class="">----</font></div><div class=""><font face="Consolas" style="orphans: auto; widows: auto;" class="">For other publications see </font><span style="orphans: auto; widows: auto;" class=""><font color="#4787ff" face="Consolas" class=""><u class=""><a href="http://pubs.tuunanen.fi/" class="">http://pubs.tuunanen.fi/</a></u></font></span></div></div><div style="color: rgb(0, 0, 0); letter-spacing: normal; text-transform: none; white-space: normal; word-spacing: 0px; -webkit-text-stroke-width: 0px; font-family: Helvetica; font-style: normal; font-variant: normal; font-weight: normal; line-height: normal; -webkit-text-decorations-in-effect: none;" class=""><br class=""></div></div></span></div><br class="Apple-interchange-newline"></div><br class="Apple-interchange-newline"></div><br class="Apple-interchange-newline"></div><br class="Apple-interchange-newline"></div><br class="Apple-interchange-newline"></div><br class="Apple-interchange-newline"></div><br class="Apple-interchange-newline"></div><br class="Apple-interchange-newline"><br class="Apple-interchange-newline">
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